State regional inpatient institution of the inpatient service system of the social protection system of the population Kirov neuropsychiatric boarding school. Implementation of the project approach in the activities of a social service institution Program

Providing residents of the Kondinsky District with high-quality and timely social services in the institution. Social service elderly citizens and disabled people in specialized, social and rehabilitation, in the department and boarding school of small capacity, elderly citizens and disabled people. Social rehabilitation and adaptation of children and adolescents in difficult life situations, in the conditions of a day stay. Social rehabilitation of disabled children and children with disabilities in the conditions of day and round-the-clock stay. Organization of recreation and health improvement of children and adolescents in need of special care of the state in summer period... Strengthening the material and technical base of the institution.

According to the data of the department for collection and processing of statistical information of the Khanty-Mansiyskstat, 35407 people live in the Kondinsky district on the territory of the Kondinsky District Municipal Formation, of which children aged 0-14 years - 8273 people, 18 years old - 616 people, the family ratio according to the 2002 census year is 2.9, i.e. the total number of families living in the district is 6202, families with minor children - 5344. Total pensioners are 9247 people; disabled adults - 1718 people, disabled children - 121 people.

A significant number of elderly citizens live on the territory of the district. Consequently, the economically active population is relatively low, about 20 thousand people. In connection with the reduction in production, the level and, as a consequence, the low standard of living of a certain part of the population increased. Unfavorable economic indicators led to an increase in family problems: family conflicts, child and adolescent homelessness, alcoholism, etc.

Differentiation of demographic indicators in the region, as well as an analysis of age and social needs allows predicting a significant demand for social services provided by the “Fortuna” Complex Center for Social Services.

Nowadays, the form of social services is really widespread in the Kondinsky region. For many residents of the Kondinsky district who find themselves in difficult life situations, our Complex Center has become a place where they can get help. Today, about a third of the district's residents receive the services of our center.

Analysis of the implementation of the program.

Evaluating the effectiveness of the program in order to identify its strengths and weaknesses, prospects further development.

4. a brief description of program activities

Providing residents of the Kondinsky District with high-quality and timely social services.

The activities of the Institution are aimed at carrying out social, health-improving, pedagogical, preventive and other measures, in connection with which the Institution carries out:

Monitoring of the social and demographic situation, the level of social and economic well-being of citizens on the territory of the Kondinsky District. Analysis of the quality of life and the level of well-being of citizens, through sociological and monitoring studies throughout the territory served by the Institution; Identification and registration of citizens in need of social support, permanent and temporary nature of its provision. Implementation of early identification and registration of citizens who find themselves in an extreme life situation and citizens in dire need of social support, in order to provide them with assistance; Provision of social, socio-medical, social, social, economic, socio-psychological, socio-pedagogical, socio-legal and advisory services to citizens, in accordance with the list of social services guaranteed by the national standard of the Russian Federation. Expansion of the range of services provided and continuous improvement of the quality of the provision of social services; Social support for families and children, participation in the prevention of neglect of minors, protection of their rights. Activities aimed at early identification of trouble in families, at reducing and preventing social orphanhood, organizing the prevention of neglect and homelessness of minors, juvenile delinquency and crime; Introduction and development into practice of new forms and methods of social services, including the quality management system of the institution. In order to increase the indicators of the effective activity of the Institution; Carrying out activities to improve professional level employees of the Institution. In order to ensure constant professional suitability and improve the efficiency of the personnel potential of the specialists of the Institution; Organization and conduct of information and educational work with the citizens of the district, through work with, as well as the production and distribution of teaching materials, leaflets, memos, etc .; Organization and holding of methodological, training and other seminars, conferences and other events that contribute to increasing the effectiveness of social assistance to the population. Involvement of state, municipal and non-state bodies, organizations and institutions (health care, education, employment services and others), as well as public organizations and associations, to organize joint activities to provide comprehensive social support to elderly citizens and disabled people, families and minors, children with disabilities and disabled children and citizens in extreme situations; Social rehabilitation of children with disabilities and children with disabilities. Creation of conditions for the upbringing and socialization of this category of children, protection and promotion of health, provision of intellectual and personal development, organization of leisure time, maximum development of the creative abilities of children with physical and mental disabilities, the formation of needs for self-development and self-education; Conducting rehabilitation courses for children with disabilities and children with disabilities in a round-the-clock stay on the basis of a rehabilitation department for children and adolescents with disabilities gp. Mezhdurechensky, under the program "Together with Mom"; Social rehabilitation and adaptation of children with disabilities and children in need of special care of the state at the branch of the state enterprise. Kondinskoe; Social rehabilitation of elderly citizens and people with disabilities on the travel, course system in the conditions of day and (or) round-the-clock stay; Serving patients in the terminal stage and improving their medical care in inpatient conditions on the basis of the department - a small-capacity boarding school for elderly citizens and disabled people.

5.Principles of social service in the institution

Social service in the Institution is based on the following principles:

Differentiated and targeted approach - differentiation of assistance to different categories of the population with real situation each client; Equality and accessibility - the inadmissibility of any form of discrimination against clients of the institution, regardless of their national, cultural, regional differences, in the provision of social assistance and social services. Availability of social assistance to all citizens in need of it; Comprehensiveness - covering all aspects of the client's life, providing him with comprehensive assistance from the institution to solve the problem; Voluntary - acceptance by a client of assistance from an institution only on a voluntary basis; Humanity - a respectful attitude towards a client, a manifestation of philanthropy and humanity towards him; Priority of providing social services to minors in difficult life situations; Confidentiality - non-disclosure by employees of the institution of information about the client without his verbal or written permission. Informing the client, as far as possible, about the disclosure of confidential information and the possible consequences when discussing services, before disclosing information (according to legal requirements or with the consent of the client); Preventive orientation - orientation of social assistance to the prevention of negative phenomena, carried out on the basis of an analysis and forecast of the development of the situation; Feedback - the presence and development of direct and feedback between the client and the institution; Comprehensive justification - legal, economic, scientific justification social activities institutions.

6. Basic values ​​of the Institution

Client of the Institution - his personality, interests, needs, opportunities; Employee of the Institution - his personality, motivation for his and personal growth; A team of like-minded people is one of the main conditions for the existence and development of the Institution; The culture of relationships is one of the most important components of a harmonious society, hence the matrix of relationships:

employee - client; colleague - colleague; leader - subordinate-leader.

7. Mechanism of program implementation

The program is being implemented by the Budgetary Institution of the Khanty-Mansiysk Autonomous Okrug-Yugra “Fortuna” Complex Center for Social Services for the Population. By interacting with all subjects of prevention, as well as in cooperation with and other interested institutions.

The solution of the tasks specified in the program is ensured within the framework of the implementation of legislative and other acts, the introduction of new forms and methods of work, as well as the activation of program-targeted activities in the institution.

8. Expected results

1. Ensuring the fulfillment of the state task in accordance with the approved list of state services (works) provided by the institution as the main types of activities. An increase in the number of social services provided by the institution.

2. Improving the quality and increasing the volume of rehabilitation, adaptation measures and services provided to minors in need of special care of the state, including disabled children, children with disabilities.

3.Improving the quality of life of senior citizens.

4. Obtaining confirmation of the demand for rehabilitation courses for children with disabilities and children with disabilities in a round-the-clock stay under the program "Together with Mom". Stable implementation of 85-90% of vouchers for rehabilitation courses.

5. Effective work of the social - rehabilitation department for children and adolescents with disabilities and children in need of special care of the state in the state. Kondinskoe.

6. Ensuring the availability of inpatient medical care for patients in the terminal stage.

Conclusion

The implementation of the program will lead to a number of important social results in the territory of the Kondinsky District:

Ensuring the availability and improvement of the quality of social services, the effectiveness of social services for the population;

Providing social services to those categories of clients who, due to objective reasons, are not able to help themselves on their own;

Activation of the personnel potential of the staff of the Institution by attracting them to participate in refresher courses, seminars and competitions.

The implementation of the activities provided for by the program will help to optimize the effective activities of the Institution, bringing it in line with the standards. The range of social services provided to citizens who find themselves in difficult life situations will qualitatively improve through the introduction of new social technologies and using the creative potential of the staff of the Institution. The availability and quality of social services as the end result of the implementation of the program will testify, firstly, to the sustainability of social services to the population in the territory of the Kondinsky district in terms of ensuring the interests of citizens in difficult life situations, and secondly, to the readiness of the institution to satisfy the need as much as possible. citizens in social services and social services, thirdly, the coverage of a larger number of families raising children and adolescents with disabilities living in the administrative territories of the Kondinsky District and the provision of all types of services to citizens in need, which in turn will have a beneficial effect on the performance of the institution.

Annex 1

Legal and regulatory framework for social services in the Institution

Currently, social services for the population are regulated by the following normative:

Federal Law of 01.01.01, No.-178-FZ "On State Social Assistance";

Federal Law of 1995 "On the Basics of Social Services for the Population in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 1995 "On Social Services for Elderly and Disabled Citizens" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On Disabled Persons in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On the Basic Guarantees of the Rights of the Child in the Russian Federation" as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 "On the Foundations of the System for the Prevention of Neglect and Juvenile Delinquency";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the organization of social services for elderly citizens and disabled people in the Khanty-Mansi Autonomous Okrug-Yugra";

Decree of the Government of the Russian Federation of 01.01.01 No. 000 "On the procedure and conditions for payment of social services provided to elderly citizens and disabled people by state and municipal institutions of social services";

Resolution of the KhMAO-Ugra government dated 01.01.01 No. 19-P "On the list of state-guaranteed social services provided to elderly citizens and disabled people, and the regulation on the procedure and conditions for the provision of free, partially paid and paid social services to elderly citizens and disabled people. KhMAO-Yugra ";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure and conditions for the provision of free and paid social services to citizens in difficult life situations in the Khanty-Mansi Autonomous Okrug-Yugra";

Decree of the government of KhMAO-Yugra dated 01.01.01 No. 4-P "On the procedure and conditions for payment of inpatient social services for elderly citizens and disabled people, and amending the decree of the Government of the Autonomous Okrug dated 01.01.01";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Ugra dated 01.01.01 "On the procedure for providing social services to minors in a socially dangerous situation or other difficult life situation in social service institutions of the Khanty-Mansi Autonomous Okrug-Ugra";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure for establishing state standards social services for the population in the Khanty-Mansi Autonomous Okrug-Yugra ";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Ugra dated 01.01.01 "On the procedure for determining and keeping elderly citizens and disabled people in boarding homes of general and neuropsychiatric types of the Khanty-Mansi Autonomous Okrug-Ugra";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the organization of social work according to the district principle in the Khanty-Mansi Autonomous Okrug-Yugra";

Resolution of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated 01.01.01 "On the procedure and conditions for the provision of social services to persons without a fixed place of residence and employment in the Khanty-Mansi Autonomous Okrug-Yugra";

The charter of the institution;

National standard of the Russian Federation GOST R 52142-2003 “Social services for the population. The quality of social services. General Provisions"(Adopted by the resolution of the State Standard of the Russian Federation of 01.01.01);

National standard of the Russian Federation GOST R 52496-2005 “Social services for the population. Monitoring the quality of social services. Basic Provisions "(approved by the Order of the Federal Agency for Technical Regulation and dated 01.01.01.);

National standard of the Russian Federation GOST R 52498-2005 “Social services for the population; Classification of social service institutions "(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52497-2005 "Social services for the population. The quality system of social service institutions" (approved by order of the Federal Agency for Technical Regulation and Metrology of 01.01.01, N 534-st);

National standard of the Russian Federation GOST R 52884-2007 “Social services for the population. The procedure and conditions for the provision of social services to elderly citizens and the disabled ”(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52885-2007 “Social services for the population. Social services for the family "(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52885-2007 “Social services for the population. Social services for women "(approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

Regulations on structural divisions;

Job descriptions of specialists of the institution providing social services.

Other acts of the Russian Federation, Khanty-Mansi Autonomous Okrug - Ugra, the Department of Labor and Social Protection of the Population.

At the present stage of development of society, in order to solve the tasks assigned to it, it is necessary to fully mobilize social psychological factors v social production, strengthening the social orientation of economic management, which is impossible without an active research search and timely penetration into the essence of the socio-economic processes taking place in the production sector.

The effectiveness of social work at an industrial enterprise ensures the formation of social activity of its participants, associated with their personal characteristics, attitude to production, society, labor, education, social activities.

The creation of conditions under which workers would have the opportunity to self-actualize their strengths, potential, energy, is the main purpose social policy industrial enterprise. This happens when there are real prerequisites, material resources, financial sources for the creation: and the formation of a decent human life status.

In this regard, there is a need to improve the management of social processes, to raise the level of work in the field of social development of labor collectives. Enterprise social development services should play an important role in this.

The social development service of an enterprise is an independent subdivision reporting to the head of the enterprise or his deputy for social issues.

Sphere of interaction: production units, institutions of the social sphere, other related services of enterprises, scientific institutions, universities, etc.

Purpose: to provide conditions for improving the quality of life of the workforce and the level of labor productivity at the enterprise as a whole.

• 1) Provide conditions for ensuring the social development of the enterprise on the basis of a scientifically grounded approach through a comprehensive study of the socio-psychological problems of the organization of work, life and recreation of workers.
• 2) Develop and implement measures to ensure the identification and use of reserves for increasing labor productivity and increasing production efficiency.

Staffing: sociologists, psychologists, specialists in career guidance, organization and management of production.

The technology of organizing the activities of the Social Development Service of the enterprise

The main activities of the Social Development Service of the enterprise are focused on performing the following functions:

• information and research (cognitive) (provides the management of the enterprise with reliable and complete information about the state and trends of changes in social phenomena and processes in production. For this, the social development service should systematically research and analyze bottlenecks, develop social cards of workers and social passports of a system of socio-economic indicators characterizing them.This function is of a creative nature, it is based on the collection, processing and analysis of social information, the study of the results of other sociological research and determination of trends in the development of social phenomena and processes);
• management and prognostic (expressed in the duties of service employees to predict the development of social phenomena, processes and manage them in production teams);
• organizational and control (reduced to the organization and implementation into practice of scientific recommendations for the management of social processes, monitoring the implementation of these recommendations);
• consulting (consisting in the provision by sociologists of the enterprise practical advice team members on various social issues, consultations on social topics);
• functions social assessment(which consists in determining the social effectiveness of the implemented measures. The economic effect does not always coincide with the social one. Some measures, improving economic indicators, can cause undesirable social phenomena. The tasks of the sociological service include monitoring the social parameters of the team's development in order to prevent their deterioration);
• pedagogical and educational function (imposing on social workers responsibilities for the dissemination of best practices, organization of personnel training, study and communication to the team, including the administration of the necessary sociological, psychological, pedagogical knowledge and convince them of the expediency of using this knowledge in practical activities, the formation of sociological thinking among production managers)

• 1) Planning and management of social development of labor collectives:
  • * analysis of the level of social development of labor collectives, preparation of proposals for projects of programs for the social development of collectives;
  • * study of the social aspects of scientific and technological progress, the development of measures to overcome the social heterogeneity of labor, the socio-psychological support of implementation new technology and technology, reduction of heavy, monotonous and low-skilled manual labor;
  • * conducting sociological and socio-psychological research, analyzing and forecasting the development of social processes, preparing proposals for taking into account socio-psychological factors in the organization of production and everyday life;
  • * propaganda of sociological and psychological knowledge;
  • * participation in the organization and conduct of experiments, the development of proposals on the socio-psychological aspects of improving the economic mechanism;
  • * participation in the examination of projects for the construction and reconstruction of industrial and non-industrial facilities in terms of ensuring that they take into account social requirements and standards.
• 2) Improving the social structure and stabilization of labor collectives:
  • * forecasting social processes in connection with the planned programs of technical re-equipment of production, analysis of changes and development of proposals for improving the social structure of personnel;
  • * study of the reasons for staff turnover, development of measures to retain staff and stabilize labor collectives.
• 3) Introduction of progressive forms of labor organization:
  • * development and implementation of measures to improve job satisfaction. Ensuring the prestige of professions, enhancing the creative nature of work;
  • * carrying out certification and rationalization of workplaces in accordance with social requirements;
  • * preparation of measures to improve health and create safe and favorable conditions and improve the culture of work, improve the work and production life of women;
  • * development of proposals for improving the quality of labor rationing.
• 4) Development of labor and social activity of employees:
  • * development and implementation of measures to improve social role personality, creating a favorable socio-psychological climate in labor collectives;
  • * Conducting sociological consultations for workers on production and household issues.
• 5) Social service:
  • * development of proposals for the improvement and development of social infrastructure and the creation of conditions to meet the socio-cultural and everyday needs of workers;
  • * analysis of the organization of leisure and the development of proposals for improving the use of free time, providing more favorable conditions for the rest of workers and their families, labor veterans and pensioners.
• 6) Social protection, social security, social support for employees of the enterprise, social insurance, pension benefits

The peculiarity of the social development of enterprises in Lately consists in the development and implementation of various social programs that can be considered as a mechanism for social protection of employees of the enterprise: non-state pension, social and medical insurance, training and retraining of employees, including financing the training of specialists of higher and secondary professional educational institutions on a contract basis, as well as incentive tourism programs using funds from the fund for the social development of enterprises, programs to improve working conditions and health protection. A distinctive feature of modern social programs at the enterprise level is their free choice. The scale of social programs and the extent to which they cover the working people depend primarily on the possibilities of their financial, material and technical, organizational support at enterprises.

Due to this circumstance, the economic and social components of the enterprise should be interconnected. The better the first is developed, the more effectively the second develops. There is a "pendulum effect" at work. Improving social labor relations at the enterprise requires strengthening the legal, organizational, financial basis of social protection. The content of social activities of the enterprise should be fixed in collective agreements and tariff agreements.

7) Medical and social work

Today, medical and social work is being formed into an independent direction of professional activity, and its preventive component includes measures to prevent socially dependent disorders of somatic, psychological, reproductive health, the formation of attitudes towards maintaining a healthy lifestyle, and providing access to information on health issues 1.

The main task of workers in the medical and social assistance service of an industrial enterprise is to help people consciously control and improve their own life positions in order to prevent functional disorders in the long term and improve somatic health. To do this, it is necessary to create or activate the following links of medical and social work at the enterprise:

• enhance interaction between health care facilities and structural divisions health-improving, social, trade union and other enterprises;
• to develop complex medical and social measures at the enterprise with the integration of medical, social, psychological, legal, pedagogical approaches into all spheres of a person's professional activity;
• to organize extensive educational work to strengthen the body's resistance as the main condition for maintaining health in the face of adverse effects of environmental, industrial, social, household and psychological factors;
• the social service to inform the official administrative and elected bodies about the factors contributing to the loss of health, the chronicization of pathological processes that impede effective treatment, reduce the individual's orientation towards a healthy lifestyle, violate the social status of a person.
• 8) Improving working conditions

Special attention is given to specialists in social work in their activities should devote themselves to the problem of forming the health of workers. V developed countries the world is accepted to evaluate the health of the working-age population in economic terms. It has been determined that the intensity of the production process and labor productivity largely depend on the state of physical and mental health of working people. There is a mutual interest of entrepreneurs and hired workers in maintaining a high health index, which allows us to assess the point system the level of health of an individual, a group of people or an enterprise as a whole.

Improving working conditions and, therefore, maintaining the health of workers is one of the critical issues social transformations in our country, since, unfortunately, there is no trend towards a decrease in the number of workers in unfavorable working conditions and a decrease in the level of occupational morbidity. As you know, the efficiency of the production process is determined not only by the number of employees, the level of their qualifications, the organization of production, but also by the state of health of each member of the team.

The current situation in society regarding the health of working people increases the responsibility of the administration industrial enterprises for taking measures to optimize working conditions and organizing preventive approaches to prevent the occurrence of occupational diseases. It is required to identify high-risk groups and, first of all, workers with long work experience, women of childbearing age, persons with functional disabilities, often and long-term ill workers, in order to carry out a complex of individual and group medical and preventive measures, including those that increase the general resistance of the body. ...

The organization of the listed measures to form the health of workers of an industrial enterprise requires economic costs, but, as experts have calculated, this is compensated by an increase in labor productivity by 40-60%, which brings significant profits to production. This means that it should be profitable to invest in the health of working people.

On the other hand, workers should be educated to maintain their health and take personal responsibility for the implementation of recommendations for health improvement that weaken the impact of unfavorable production factors on the body.

A very serious moment that has a detrimental effect on people's health is the presence bad habits such as smoking, alcohol abuse, drug addiction, substance abuse. People exposed to this effect bring economic losses to the enterprise due to frequent smoke breaks, inability to adequately and quickly respond to manufacturing process, lethargy, weakness and low working capacity. Given the experience foreign countries, in this organization, apply pecuniary punishment in cases where the employee smokes in the wrong place.

When considering the economic approaches that shape the health of workers in industrial enterprises, the implementation of this program should solve the following problems:

The interest of the employee himself in maintaining and restoring his health. To do this, introduce any incentives for employees who are not sick, do not have bad habits and regularly undergo medical examinations. Reduce the amount of monetary compensation in connection with the morbidity associated with the presence of bad habits. Create competition in hiring by giving preference to healthy people.

To motivate business leaders to maintain and improve the health of their employees. The enterprise should be financially responsible for the health of its employees, which will inevitably lead to increased measures to improve the working conditions of workers.

* resolve the issue of social protection of employees who have been working at the enterprise for a long time, where there are unfavorable factors for health, namely, to pay additional compensation in case of loss of health or when an employee becomes disabled due to a general illness.

Scientists note a decrease in the importance of health in the minds of the population, which indicates a decrease in the predisposition to a healthy lifestyle due to the limited socio-economic and socio-psychological capabilities of society. All this indicates that the need for adequate and effective measures aimed at providing medical and social assistance to employees of the enterprise is sharply increasing.

9) Social support against the damaging effects of stress Social support has traditionally been viewed as a buffer between occupational stress and the dysfunctional effects of stressful events, as it influences a person's confidence in coping and helps prevent the damaging effects of stress. The search for social support is the ability to find support from others (family, friends, colleagues) in a difficult situation - a sense of community, practical assistance, information 1. Social support is significantly associated with psychological and physical health, regardless of whether life and work stresses are present or not.

For the professional adaptation of specialists and the preservation of their professional longevity, it is promising to develop and use various types of social, professional and personal support to prevent burnout syndrome.

7) Socio-psychological service

The Social Work Specialist has many functions. In carrying out them, he certainly resorts to the help of psychology. Studies show that at least one third of the country's adult population lives in conditions of high levels of psycho-emotional stress. In ecologically unfavorable regions, this figure rises to 45%. Another third of the population lives in a state of average level of chronic psychoemotional stress. Thus, approximately 70% of Russians are affected by chronic high and medium stress. It was found that the main sources of stress are legal insecurity, a low level of environmental safety, a difficult environmental situation, fears for the future, a conflict situation in the family or at work. About a third of the adult population needs psychological help to correct the psychoemotional state.

Therefore, in social work at an enterprise, it is advisable to use psychological methods aimed at solving the problems of adaptation of workers, socialization of young people, and improvement of the social and production environment. Methods are divided into individual and group methods.

Significant results in social work allow the use of methods of psychodiagnostics, focused on the study of social and psychological characteristics of the individual, collectives, educational, economic relations.

In social work, it is widely used psychological counseling... Both managers and ordinary workers should apply for it. Based on the results of this work, their individual and group activities are built. A necessary method of social work is psychological selection... It is used for the social and professional self-determination of the employees of the enterprise, the definition of the field of retraining of personnel, the recruitment of groups.

The methods of psychotherapy in this case are focused on psychological transformations in the structure of an integral personality. On this basis psychological methods, used in social work in the form of training, games, immersion, are distinguished by their consistency, force of impact.

A social worker most often acts as a social psychologist. He seeks to understand the person who turned to him for help, helps him to realize his own situation, strengths his personality in order to solve the problems facing him. The social worker acts as an active party organizing, maintaining and developing contacts. He develops the motivation for socially oriented activities of clients, enriches the individual's initiative, corrects behavior, and conducts socio-therapeutic work.

A social worker in an enterprise must act like a practical psychologist, since the content and methods of his activities are aimed at solving practical problems of the life of his clients. By ensuring success in the field of survival, retraining, reeducation, the social worker gains trust with clients.

The content of social activity includes several psychological aspects, such as: the formation of social needs, interests, motives, methods of communication, perception of a person and groups, the creation of favorable conditions for the life of people. Social work tools also contain a variety of psychological elements; informing, instructing, recommending, persuading, various types of analysis.

The pinnacle of the system of psychological support for social work is the formation of social protection not only for clients of social security, social rehabilitation, social therapy, but also the structures themselves, solving problems social work.

The following are considered as performance criteria:

• availability of a database and cards of personalized social accounting of the department's clients;
• the number of events held with the participation of the department;
• satisfaction of employees of the enterprise with the social policy of the organization, the work of the department, identified through special surveys, questionnaires, interviews of staff;
• correlation of the costs incurred for an individual employee with the results. his production activities.

Expected results of the program implementation:

^ Improvement of methods of management of social development of labor collectives, methodological support.

• 2) Ensuring the growth of social efficiency, which, along with economic efficiency, is the most important prerequisite and condition for the well-being of the company and its employees.
• 4. The program for planning the social development of the labor collective at the enterprise for survival in the new market environment pushed the planning of social development at enterprises to the background. However, this does not mean that the need for such work has lost its relevance. Strengthening the stabilization processes in the country will inevitably put the problems of managing social development in a number of priorities. Therefore, it is advisable to consider the issues of organizing the management of social development at enterprises. Social processes at the enterprise must be controlled; these goals are served by social planning or planning the social development of labor collectives.

Labor collectives are called upon to produce material goods, but this is not an end in itself, but a means of creating favorable conditions for workers for work, study, recreation, development and best use their abilities. Depending on the factor, the main principles of social planning are put forward:

• *in the center strategic planning it is not the manufactured products that are put on, but the person as a producer and consumer, as a socially active person;
• * the achievement of the set social goals is based on economic growth: the team can set only those social tasks for the solution of which the material base has been created;
• * the complexity of approaches and measures aimed at solving the identified problems;
• * scientific validity and objectivity of the proposed methods and mechanisms for solving problems;
• * targeting principle.

These principles determine the goal of the program: the formation and implementation of a system of methods and means of systematic management of the development of the workforce as social community, purposeful regulation of social processes and the development of social relations at the enterprise level.

The achievement of this goal is facilitated by solving problems:

• 1) To form and implement a system of technological, technical and organizational measures aimed at maximum satisfaction of the reasonable needs of team members, increasing the content of work, creating favorable conditions for work, study and recreation, which is;
• 2) Creation of conditions for maximum use of opportunities and all-round development of the social activity of a person's personality in the production sphere.
• 3) Education of the personality of a member of the team, the formation of his proactive attitude to work, the improvement of relationships in the team.

Objects of impact: the labor collective of the enterprise

Program implementation level: enterprise level.

Scale: structural.

Period: mid-term

Program implementation technology

The technology for the implementation of the planning program for the social development of the workforce at the enterprise is a process of interdependent stages of work, involving their reproduction in a certain sequence:

1) Diagnostic stage

Social planning at the enterprise should be preceded by a comprehensive sociological study of the workforce:

• study of the social structure of workers;
• identification of its weak links and areas of improvement.
• the study of people's attitudes to work, factors of attractiveness and unattractiveness of labor at the enterprise as a whole and in each of its divisions;
• study of the degree of meaningfulness of work, its conditions and the level of its remuneration, staff turnover, labor discipline, value orientations in the team.

Based on the results of the study, scientifically grounded recommendations are developed for changing the social parameters of the labor collective and specific proposals are made in various areas of work in the enterprise collective. Such recommendations and suggestions become the basis for social planning for the current period (year) and perspective (3-5 years and more).

2) Planning and organizational stage

It involves drawing up a plan for the social development of the labor collective of the enterprise, which includes a set of scientifically based measures, tasks, indicators for the entire range of social problems, the implementation of which contributes to the most effective functioning of the collective.

The workforce social development plan includes:

A) Determination and formulation of goals and objectives that determine the direction of theoretical developments and the effectiveness of social planning in practice, taking into account the parameters and relationship of social and economic development of the team, which depends on the effective use of social factors, the reorientation of production to the consumer, on the full and comprehensive use of human capabilities ...

Developing a plan involves four stages:

• 1) Preparatory stage:
  • * making a decision on the development of a social development plan;
  • * determination and formulation of goals and objectives that determine the direction of theoretical developments and the effectiveness of social planning in practice (taking into account the parameters and relationship of social and economic development of the team, which depends on the effective use of social factors, the reorientation of production to the consumer, on the full and comprehensive use of human capabilities );
  • * determination of the sources and possibilities of the resource base, the necessary solution to the identified problems;
  • * determination of indicators of social development of the labor collective (determined mainly by the collectives themselves, based on the availability of opportunities in the interests of development and increasing the efficiency of its activities);
  • planning additional measures to limit undesirable tendencies and stimulate the socially progressive. For this purpose, a whole system of levers and incentives is used (the prestige of the profession and place of work, the traditions of the enterprise, etc.).
  • contracts are concluded with organizations involved in the development and implementation of the plan;
  • are drawn up calendar charts performance of work; clear parameters of work (indicators and timing of each event) are determined;
  • the program and methods of research are determined based on specific working conditions;
  • working documentation forms are being developed;
  • working groups are being formed;
  • the content of the work is determined and functions are distributed between the performers (creative teams), instructions are given and the team is informed;
  • distribution functional responsibilities and determining the degree of responsibility for the level of effectiveness of the activities carried out.
• 1) Analytical stage:
  • the degree of fulfillment of the previous plan of social development of the labor collective is determined;
  • studies the social structure, working conditions, life and recreation, the level of wages and other collected materials;
  • a comparative analysis of the information received with normative data, achievements of advanced experience in science and technology is carried out, which contributes to the scientific substantiation of the plan;
  • processing and obtaining primary social information, compared with the results of specific sociological research;
  • the identified general trends, patterns are drawn up in an analytical note.
• 2) Design stage:
  • measures, proposals and recommendations are developed to improve the indicators of the social development of the team, which must be specific and realistically feasible;
  • an initial version (draft) of the plan is drawn up in sections, the economic and social efficiency of the proposed activities is determined, which are coordinated with the functional services;
  • the draft plan is submitted to working group, which forms a consolidated draft plan, which is coordinated with the main specialists of the enterprise and the head of the enterprise;
• 3) Control stage - a system for monitoring the implementation of the social development plan is being developed, which includes the existing system of accounting, control and reporting at the enterprise.

The social development plan of the working collective reflects the following directions of the organization of social work:

• A) Improving the social structure of the team:
  • measures to reduce the proportion or complete elimination of heavy and harmful work;
  • work to reduce the share of low-skilled labor by increasing educational and qualification levels workers;
  • measures for the social protection of workers, taking into account their gender and age characteristics (the work of women, adolescents, the elderly is considered separately, indicating the changes that are advisable to be carried out among these categories of workers;
• B) Social factors development of production and increasing its economic efficiency.
• planning of activities related to the implementation new technology and technology. Among such activities, one can name the design of progressive forms of organization and remuneration of labor, and the reduction of its monotony. The saturation of production with high-performance equipment exacerbates the problem of releasing workers and ensuring the employment of enterprise personnel.

In this case, the possibilities of using various forms of employment are considered: part-time work, flexible working hours, home-based work for women and pensioners, etc .; on-the-job training; measures to stimulate rationalization and invention.

• C) Improving the working and living conditions of employees.
• implementation of measures to improve the working environment, to replace equipment that is a source of increased harm and danger, or to reliably isolate such equipment;
• measures to comply with sanitary and technical norms, labor safety standards, to organize well-equipped change houses, food intake points, clothes washing, shoe repairs at the enterprise, to deliver products and industrial goods to workers through order desks, etc.
• measures to provide employees with housing, preschool institutions, recreation areas, etc.
• D) Education of labor discipline, development of labor activity and creative initiative
• analysis of value orientations of employees;
• implementation of measures aimed at stimulating high labor and production discipline, at the development of various forms of involving workers in improving production.
• E) Drawing up a social passport of the enterprise

The social passport of an enterprise is a set of indicators reflecting the state and prospects of social development. It characterizes the social structure of the enterprise team, its functions, working conditions, the provision of workers with housing, preschool institutions, social infrastructure units at the enterprise itself. The passport reflects:

• intracollective relations;
• social activity of employees and other issues.

The data from the social passport is used in the development of the social development plan.

E) Development and implementation of specialized social programs, such as, for example, "Health", "Women's Labor", "Youth", "Housing", etc.

Expected result of the program implementation:

Improving the system of technological, technical and organizational measures aimed at social, Professional Development team members;

• 2) Increasing the level of the use of opportunities and the all-round development of the social activity of a person's personality in the production sphere;
• 3) Improving the management of social processes, improving educational work and developing the creative activity of the working people.

for 2012-2014

Kirovsk

2011 r.

Development program passport

1. Explanatory note

2. Strategic analysis factors of development GOSUSOSZN "Kirovsky PNI", analysis of the problems to which the program is directed, justification of the need and the possibility of their solution by program methods

3. Directions, goals and objectives of the development program implementation Strategic goal and directions of development

4. Stages of the program and mechanisms of its implementation

5. Performance indicators and perspective results of the development program

PASSPORT OF THE DEVELOPMENT PROGRAM

GOSUSOSZN "Kirovsky PNI"

The development program of the institution is the main document developed in accordance with the main regulatory documents regulating the activities of institutions of the social protection system of the population on the territory of the Russian Federation and the Murmansk region.

Program name	Target Comprehensive Development Program GOSUSOSZN "Kirovsky PNI" for 2011-2014
Date of the decision to develop the Program	Order of May 10, 2011 No. 126 "On the development of an institution development program for 2011-2014"
Customer of the Program	GOSUSOSZN "Kirovsky PNI"
Normative base	- the Constitution of the Russian Federation; Federal Law of 02.08.1995 No. 122-FZ "On social services for elderly citizens and disabled people"; Federal Law of 10.12.1995 No. 195-FZ "On the Fundamentals of Social Services to the Population in the Russian Federation"; Law of the Russian Federation of 02.07.1992 No. 31851 "On psychiatric care and guarantees of the rights of citizens during its provision"; Federal Law of 24.04.2008 3 48-FZ "On guardianship and trusteeship"; Law of the Murmansk region of December 29, 2004 No. 572-01-ZMO "On social services for the population in the Murmansk region"; Decree of the Government of the Murmansk region dated June 29, 2010 No. 254-PP "On social services for elderly citizens and disabled people in state inpatient institutions (departments) of social services for the population of the Murmansk region"; Decree of the Government of the Murmansk region of 16.05.2008 No. 221-PP / 8 "On the administrative regulations of the Committee for Labor and Social Development of the Murmansk Region for the provision of public service"Enrollment in social services for elderly citizens and disabled people in state regional stationary institutions of social services"; Decree of the Government of the Murmansk region of 30.07.2009 No. 343-PP "On approval of quality standards for budgetary services in the field of social services to the population, provided at the expense of the regional budget to the population of the Murmansk region"; GOST R 52142-2003 “Social services for the population. Quality of social services "; GOST R 52143-2003 “Social services for the population. Basic types of social services "; GOST R 52496-2005 “Social services for the population. Quality control of social services. Basic Provisions "; GOST R 52497-2005 “Social services for the population. The quality system of social service institutions "; GOST R 52498-2005 “Social services for the population. Classification of social service institutions "; GOST R 52880-2007 “Social services for the population. Types of social service institutions for elderly and disabled citizens ”; GOST R 52882-2007 “Social services for the population. Special technical equipment of social service institutions "; GOST R 52883-2007 “Social services for the population. Requirements for the personnel of social service institutions "; GOST R 52884-2007 “Social services for the population. The procedure and conditions for the provision of social services to elderly citizens and the disabled ”; GOST R 53058 - 2008 “Social services for the population. Social services for elderly citizens ”; GOST R 53060 - 2008 “Social services for the population. Documentation of social service institutions "; Other regulatory legal acts Of the Russian Federation, the Ministry of Health and Social Development of the Russian Federation, the Governor and the Government of the Murmansk Region, orders, orders of the Ministry of Health and Social Development of the Murmansk Region; The Charter of the Institution.
Main developers of the program	Administration of GOSUSOSZN "Kirovsky PNI" Initiative group of specialists Representatives of the board of trustees of the institution.
Cspruce Programs	Ensuring the availability and high quality of social services that meet social needs and contribute to the social rehabilitation of each client in living conditions in GOSUSOSZN "Kirovsky PNI".
The main objectives of the program	1. Strengthening the material and technical base to create conditions for innovative, variable work of specialists. 2. Creation of an optimal service delivery model that promotes: Improving the quality of life provided; Maximum disclosure of creative potential, participation in cultural life; Maintaining and strengthening the health of clients Providing conditions for development physical culture for invalids. 3. Development (modernization) of the internal quality management system for the provision of services. 4. Introduction of innovative forms and methods of service for people with disabilities; 5. Development of the regulatory framework. 6. Improving staffing.
Critical target indicators and indicators of the program	1. The staffing level of the institution; 2. The number of employees trained during the year; 3. The number of medical workers with a qualification category; 4. The number of employees who have mastered information and qualification technologies; 6. Indicators of medical examination; 7. The proportion of people with disabilities involved in socio-cultural rehabilitation. 8. The proportion of people with disabilities taking part in occupational therapy sessions. 9.The proportion of people with disabilities covered by the health and fitness program.
Terms and stages program implementation	The implementation of the program is designed for the period from September 2011 to December 2014. Istage -Organizational-installation- (2011-2012) is aimed at determining further ways for the development of the institution in the context of the implementation of Federal Law No. 83, diagnostics of the existing material and technical base, monitoring problems, finding conditions for implementation and starting the implementation of the Program. IIstage - Expert search: - (2012-2013) is aimed at implementing the transition of the institution to a new qualitative state, taking into account the change in the status of the institution and improving the quality and ensuring the availability of social services. IIIstage - Final and generalizing: 2013-2014) summing up and correlating the results of activities with the goals and objectives in the main directions of the implementation of the Program, analyzing the results achieved and determining the prospects for the further development of the institution.
The system of organizing control over the implementation of the Program	Control over the implementation of the development program of the institution is carried out by the Administration of the institution, the council of the labor collective and representatives of the board of trustees within the limits of their powers and in accordance with the law. The Administration is responsible for the progress and final results of the implementation of the Program, rational use allocated for its implementation financial resources, defines the forms and methods of work for the implementation of the Program as a whole. Based on the results of a specific period of the Program, the Director of the institution submits a public report.
List of Subprograms	1. Strengthening the material and technical base of GOSUSSSZ "Kirovsky PNI" 2. Staffing. 3.Social adaptation of people with disabilities living in GOSUSSSZ "Kirovsky PNI"
Expected final results of the Program implementation	It is planned to consider the results of the Program implementation (2014): 1.Ensuring the transition of institutions to autonomous institution; 2. Strengthening the material and technical base to create conditions for innovative, variable work of specialists; 3. Improving the quality of services provided. 4. Introduction of innovative technologies .; 5. Ensuring the participation of the institution's personnel in new models of the advanced training system (remote, network, etc.); 6. Maintaining an electronic document management system. 7. Updating the regulatory framework.

I. STRATEGIC ANALYSIS OF DEVELOPMENT FACTORS

GOSUSOSZN "Kirovsky PNI",

ANALYSIS OF THE PROBLEMS TO WHICH THE PROGRAM IS PURPOSED, JUSTIFICATION OF THE NECESSITY AND POSSIBILITY OF THEIR SOLUTION BY PROGRAMMING METHODS
The subject of the institution's activities is social services for elderly citizens (men over 60 years old, women over 55 years old) and disabled people (over 18 years old) suffering from chronic mental illness and in need of constant outside care, as well as ensuring conditions appropriate for their age and state of health. life activities, carrying out medical events, social nature, food and care, as well as the organization of feasible labor activity, rest and leisure. GOSUSOSZN "Kirovsky PNI" is designed to accommodate 115 people.

1.	General information
1.1.	The name of the institution in accordance with the charter	State regional inpatient institution of social services of the system of social protection of the population Kirov neuropsychiatric boarding school
1.2.	Institution type	budget from 01.01.2012; autonomous from 01.01.2013
1.3.	Founder	Ministry of Labor and Social Development of the Murmansk Region
1.4.	Legal address of the institution	184250, Kirovsk, Murmansk region, Parkovaya street, house 12
1.5.	The actual address of the institution	184250, Kirovsk, Murmansk region, Parkovaya street, houses 11,12, 17.
1.6.	Phone fax	(815-31) 5-65-42
1.7.	Email	internat@com.mels.ru
1.8.	Institution website (if available)	internat.ucoz.ru
1.9.	Full name of the head	Zozulya Olga Mikhailovna
1.10.	Manager's phone number	(815-31) 5-65-42
1.15.	Full name of the chief accountant	Poddubnaya Zinaida Vasilievna
1.16.	Telephone	(815-31) 5-52-82
1.17.	Year of establishment of the institution	1943
2.	Documents giving the right to operate (details)
2.1.	The charter	Approved by order of the Ministry of Labor and Social Development of the Murmansk Region dated 05/18/2011 No. 226
2.2.	Certificate of state registration of a legal entity (OGRN)	1025100561067
2.3.	Certificate of registration of a legal entity with a tax authority (TIN)	5103010232
2.4.	License	to carry out medical activities
2.4.1.	Serial number	FS - 51-01-000474
2.4.2.	date of issue	31.07.2008
2.4.3.	Validity	31.07.2013
2.5.	Certificate of state registration of the right to operational management of real estate (date, number, validity period)	date of issue 16.07.2004 series 51-AA No. 174203 existing restrictions on rights - not registered
2.6.	Agreement confirming the right to own, use property (date, number, duration)	dated 12.04.2000 No. 167 valid for 10 years
2.7.	Certificate of state registration of the right to permanent (unlimited) use of the land plot (date, number)	date of issue 18.05.2006 series 51-AB No. 079155

The institution is located in three two-storey buildings, in addition, there is a separate garage and storage building on the territory of the institution. The building inventory of all residential buildings was carried out in 2006. Technical passports have been drawn up for all buildings.

The legal status of the institution has been established.

The establishment of the institution on the balance sheet of the executive authorities of the constituent entity of the Russian Federation has been documented. Certificate of registration of the right dated July 16, 2004. series 51-AA No. 174203.

3.1. A detached two-story brick building, located at 11 Parkovaya Street, belongs to the Department of Property Relations of the city of Murmansk and is used by the institution on the basis of operational management. Agreement with the State Property Committee dated 04.02.1997 No. 31. Inventory number 011345276400001. BOPI passport No. 314 dated 02.08.2006.

The building has three main and three secondary entrances. The total area of ​​the building is 1007.7 m2, including the building of 1006.9 m2, annex 0.8 m2. Cadastral (conditional number) 51:16:04 01 21:00 42; land area 527sq.m. The building was built in 1952. Overhaul produced in 2005-2006.

The building houses:

Residential group of premises according to the type of corridor system, the capacity of sleeping rooms is 2-4 places.

Surveillance ward for disabled people - chronically mentally ill with severe mental impairments, who, by decision of the medical commission, need to organize round-the-clock supervision;

Living room;

Medical office;

Treatment room; the treatment room is equipped with the necessary medical equipment, equipped with a wall-mounted bactericidal lamp OBN-150 for air disinfection;

Insulators of the semi-box type are located on the ground floor and are designed for 4 places. The isolators have separate entrances from the street and are equipped with separate sanitary facilities;

Sanitary and hygienic facilities (washrooms, toilets, showers, bathrooms);

Utility rooms (linen for clean and dirty linen, pantries for storing cleaning equipment, detergents and disinfectants)

Doctor's office, senior nurse's office.

V basement floor buildings are located:

Food block: production facilities: warehouse, raw materials workshops, hot and cold shop, two washing facilities;

Canteen;

Diet nurse;

Office of the head of the economic department, warehouse manager;

Staff rest room;

Switchboard room.

In accordance with the fire safety requirements, the Parkovaya building 11 is equipped with an automatic fire alarm system and a fire alarm system (warning and evacuation control system in case of fire), an alarm button with output to the OVO control panel.

It has 3 main and 3 emergency exits equipped with luminous signs "Exit".

Provision of fire extinguishing means (in sufficient quantity, in accordance with PPB 01-03):

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 11 pieces;

PC in the amount of 6 pieces.

The building is equipped with a "Fire Safety" stand, the staff of round-the-clock posts are provided with 4 self-rescuers and electric flashlights.

Each floor in the building has a Fire Contingency Plan and a Fire Evacuation Plan.

3.2. A detached two-story brick building located at the address: Parkovaya street, house 12. provided to the Institution on the condition of free temporary use by the Committee for the management of municipal property on behalf of the local government of the city of Kirovsk. Contract for gratuitous temporary use (Loan contract) of immovable property dated October 29, 2004 No. 133-2004.

The building has two main and two emergency entrances. The total area of ​​the building is 359.7 square meters, it has an annex where the administration of the institution is located. The building was built in 1952. Major repairs were carried out in 2006.

The building houses:

Residential group of premises according to the type of corridor system, Sleeping rooms capacity 2 - 3 places.

Sanitary and hygienic rooms (toilets, showers) 4 on the floor;

24-hour medical post;

Dining room for 25 seats;

Utility rooms (sanitary room, room for storing sanitary equipment);

Administrative premises: office of a legal adviser, HR specialist, labor protection engineer, programmer;

The administrative part of the institution: the director's office, the accounting department are located in the annex to the building, which has a separate entrance.

The structure and layout of the premises of the building meets the requirements of the sanitary and hygienic legislation SPiN 2.08.09-89 "Public buildings and structures".

The building is provided with all types of utilities: cold and hot water supply, sewerage, heating. All systems are in working order.

The building is equipped with centralized power supply, radio, telephone, television.

The ventilation system is natural, exchangeable by means of ducts in the walls and transoms.

Lighting - natural and artificial. The artificial is represented by fluorescent lamps and energy-saving lamps.

The sanitary-technical, sanitary-hygienic condition of the premises complies with the requirements of the sanitary-hygienic legislation.

Has 3 main and 2 emergency exits equipped with luminous signs "Exit"

The doors that cut off the corridors from the stairwells are made with seals in the vestibules and are equipped with self-closing devices.

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 7 pieces;

PC in the amount of 2 pieces.

3.3. A detached two-story brick building located at 17 Parkovaya Street was provided to the Institution on the condition of free temporary use by the Committee for the Management of Municipal Property on behalf of the local government of the city of Kirovsk. Contract for gratuitous temporary use (Loan contract) of immovable property dated May 25, 2006 No. 64-2006.

The building has four main and one emergency entrances. The total area of ​​the building is 717.8 sq. M. The building was built in 1958. Major repairs were carried out in 2002.

The building houses:

Residential group of premises by type of apartment, sleeping rooms are designed for 1-3 people. The total number of places is 23;

Medical post;

Pantry-service, equipped with an electric stove, a microwave oven, dishwasher, refrigerator;

Dining room for 30 seats;

Rooms for occupational therapy: sewing, weaving, embroidery, art therapy;

Room for health and fitness classes;

Sensory room;

Offices of a specialist in the rehabilitation of disabled people, a specialist in social work; social worker;

In the basement of the building there is a laundry for washing work clothes, workplace castellans.

The building is fully equipped with all types public utilities: cold and hot water supply, sewerage system, electricity, radio, telephone, television.

In accordance with the requirements of fire safety, the building is equipped with an automatic fire alarm system and SOUE (warning and evacuation system in case of fire), an alarm button with output to the OVO console.

Has 4 main and 1 evacuation exits equipped with luminous signs "Exit"

The doors that cut off the corridors from the stairwells are made with seals in the vestibules and are equipped with self-closing devices.

Fire extinguishing equipment (in sufficient quantity according to PPB 01-03):

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 10 pieces;

PC in the amount of 2 pieces.

There is a fence on the roof of the building in accordance with GOST 25772.

The building is equipped with a Fire Safety stand, round-the-clock observation posts are provided with 2 self-rescuers and electric flashlights.

The premises comply with sanitary and hygienic standards.

II. STRATEGIC GOAL, DEVELOPMENT AREAS and PROGRAM INDICATORS
The development program of GOSUSOSZN "Kirovsky PNI" for 2011-2014 (hereinafter referred to as the Program) is a document to ensure the maximum possible conditions for the realization of citizens' rights to high-quality social services in accordance with the legislation of the Russian Federation.

The development program was developed to ensure the transitional period. The program was discussed and approved by the medical commission of the institution, the transition council, the council of the labor collective.

This development program for 2011 - 2014 is a long-term regulatory and administrative document characterizing the existing achievements and problems, the main trends, the main goals, objectives and directions of the provision of medical and social services, the peculiarities of the organization of personnel and methodological support for the provision of rehabilitation measures and innovative transformations, main planned final results, criteria.

The boarding school, as an institution that provides stationary social services, should help people with disabilities to adapt in a social environment, develop a positive system of worldview, provide conditions for the creative self-development of a competitive individual.

The boarding school development program defines the strategy and tactics for the development of the institution as a system focused on innovative mechanisms of social rehabilitation and socialization of disabled people.

Increasing the level of requirements for the boarding school, changing its goals and objectives, expanding the directions of its development presupposes certain changes in his organizational structure, content, forms and methods of activity.

III. Action plan

№ p / p	Purpose, objectives, program activities	Period of execution	Program performance indicators					Performers
			Name	2012		2013	2014
1.	Social adaptation of people with disabilities
1.1.	Conducting contests, games, projects	2012-2014	Event		8	11	12
1.2.	Organization of a co-management system, creation of a board of supported boarding schools	2012	Establishment of a board provided by the boarding school		+			Social Work Specialist
1.3	Conducting the course "moral and aesthetic education"	2012-2014	Program development "Moral and aesthetic education"		+	+	+	Rehabilitation specialist T.V. Semenova
1.4	Communication culture development programs	2012-2014	Number of provided participants participating in the program		20	30	50	Rehabilitation specialist T.V. Semenova
1.5	Carrying out cultural events	2012-2014	Events		12	20	24	Rehabilitation specialist T.V. Semenova
2.	Occupational therapy
2.1	Compilation and implementation of adaptive occupational therapy programs	2012-2014	programs	8		12	16	Rehabilitation specialist T.V. Semenova
2.2	Organization of exhibitions	2012-2014	Exhibitions	4		4	4	Rehabilitation specialist T.V. Semenova
2.3	Organization of active participation provided in occupational therapy	2012-2014	number of people participating in occupational therapy	76		80	84	Rehabilitation specialist T.V. Semenova
3	Providing conditions for physical education
3.1	Participation in regional, city competitions	2012-2014	the number of people who took part in the competition	12		15	20	rehabilitation specialist for the disabled
3.2.	Organization and conduct of training sessions	2012-2014	the number of people involved in training sessions	20		23	25	exercise therapy instructor
3.3	Development and implementation of reactionary tourism programs	2012-2014	carrying out activities for	4		6	8	rehabilitation specialist
3.4	Organization of exercise therapy classes	2012-2014	number of persons	100		115	115	exercise therapy instructor
4	Interaction with relatives of the provided
4.1	Increasing the role of family interest in the life of those provided	2012-2014	the number of people maintaining a relationship with relatives	15		19	25	social work specialist
4.2	Conducting interviews with relatives of the	2012-2014	interviews with relatives	16		20	30	specialist doctor
4.3	Assistance in finding relatives	2011-2013	assistance was provided in finding relatives	2		2	2	legal adviser
5
5.1.	Organization of personnel training	2012-2014	trained person	15		23	22	Human Resources Specialist
	Advanced training courses	2012-2014	trained person	8		12	12	Human Resources Specialist
	Training on refresher courses	2012-2014	trained person	2		2	1	Human Resources Specialist
	Distance learning courses	2012-2014	trained person	2		4	4	Human Resources Specialist
	participation in seminars	2012-2014	person participated	3		5	5	Human Resources Specialist
5.2.	Computerization of workplaces	2012-2014	staffed with workplaces	12		14	16	administration
5.3.	Participation in professional competitions	2012-2014	the number of people who took part in the competitions	2		2	2	Human Resources Specialist
5.4.	Certification of workplaces	2011		+				occupational safety engineer
5.5.	Introduction new system assessing the quality of work	2012-2014	development of regulations on the system for assessing the quality of labor	+				occupational safety engineer
5.6.	Providing opportunities for distance learning	2012-2014	number of people receiving additional education	4		4	4	Human Resources Specialist
6.		Strengthening the material and technical base
6.1	Purchase of medical equipment	2012-2014		+				administration / head nurse
6.2	Purchase of rehabilitation equipment	2012-2014						administration / rehabilitation specialist for the disabled
6.3	Modernization of catering equipment	2012-2014					+	administration / nurse dietary
6.4	Computerization of workplaces	2012-2014		+		+		administration / software engineer
6.5	Retrofitting of the boarding school building with a supply and exhaust ventilation system	2014				+
6.6		2012		+				administration / head of the economic department
6.7	Renovation of the premises of the boarding school	2012-2014		+		+	+	administration / head of the economic department
6.8	Improvement of the territory of the boarding school	2012-2014		+		+	+	administration / head of the economic department

IV Projected target indicators and indicators of the Program

Subroutine	Ensuring the participation of persons with disabilities in the socio-cultural life of society
Indicators and indicators	Unit meas.	2012	2013	2014
Proportion of people with disabilities who took part in social and cultural rehabilitation activities	%	90	95	95
Proportion of people with disabilities who took part in occupational therapy sessions	%	60	70	75
Share of people with disabilities who took part in joint projects for the rehabilitation of people with disabilities	%	30	35	40
The proportion of people with disabilities covered by the fitness program.	%	80	90	100
Subroutine	Improving staffing
Staffing level of the institution	%.	90	94	99
Number of employees trained during the year	people	17	14	14
Number of employees who completed distance learning	people	4	4	4
The number of medical workers with a qualification category	people	20	24	26
The number of employees who have mastered information and qualification technologies;	people	5	4	4
Subroutine	Development and modernization of the material and technical base
Number of purchased medical equipment	PC.	2	3	4
Number of purchased rehabilitation equipment	PC.	4	4	2
Modernization of catering equipment	PC.	-	-	2
Computerization of workplaces	PC.	3	1	1
Additional equipment of the boarding school premises with a supply and exhaust ventilation system	PC.		1
Installation of doors with closers	PC.	2

V. Management of program implementation
Control over the implementation of the Program is carried out by the Council for the Implementation of the Program-Forecast of the development of the institution.

Consideration of information on the implementation of the program on a monthly basis at a meeting of the Council for the implementation of the program-forecast for the development of the institution.

Integral element state system Social security in the Russian Federation is social services for elderly citizens and disabled people, families, children, which include various types of social services aimed at meeting the special needs of these categories of citizens.

The creation of a social service system is designed to help remove many of the problems lying in the field of education, care for disabled family members, rehabilitation, organization of life, leisure, problems associated with conflicts in relationships, reducing the ability to self-sufficiency, contributing to marginalization and other antisocial phenomena, which will raise the level of social services, contributes to the coordination of efforts in this direction of state bodies and various social structures, including non-governmental, private and charitable, church and other organizations providing social assistance.

At present, the state is making great efforts to create a comprehensive system of social services for the population, to allocate funds for its development. In social service departments, the range of services provided to various categories of the population is expanding, new functional departments are being opened, the material and technical base is being updated, etc.

New technologies, changes in the system of labor relations determine high professional and qualification requirements for specialists on the part of the employer (employer). In this regard, great attention is paid to the development of human resources., To improve the professionalism and competence of the specialists of the social service institution, which contributes to the provision of high-quality social services that meet the needs of consumers.

The concept of human resources is associated with specific individuals, with their skills and abilities that can be used to improve efficiency in various areas of production, with the presence, level of manifestation of significance business qualities That is, we are talking about the potential of individual employees. it is in the professional qualification requirements or professiograms, which include a system of required qualities and the level of their manifestation necessary to perform the corresponding functions, AND THE POTENTIAL OF STAFF IS FIXED.

Human resources are the skills and abilities of employees of a social service institution that can be used to achieve social impact.

As tasks affecting the scale of human resources, its effective use can be set as follows:

Qualified personnel development

Attracting qualified specialists

Creation of optimal conditions for effective work of personnel

A prerequisite for solving managerial problems is the availability of highly qualified personnel ready to master new knowledge. Personnel development at the level of a specific personality includes methods of training and retraining workers, specialists and managers, methods of continuing education outside the organization, conferences, etc.

Currently, the Khanty-Mansiysk Autonomous Okrug is working with personnel, including:

Training

Conducting certification

Conferences

Exchange of work experience

Annual Social Science Readings

Professional associations of specialists from social service institutions

The advanced training of employees of institutions subordinated to the Department of Social Development of Ugra organizes and conducts the "Methodological Center for the Development of Social Services", which closely interacts with the Department of Social Development of Ugra on the planning and preparation of advanced training programs, as well as in organizing and conducting additional activities, thereby responding in a timely manner to changes in the life of the district and the requests of specialists from social service institutions.

In connection with the introduction of new technologies in social work and high requirements for the professionalism of specialists, the need has increased to improve the professional training of specialists from institutions on topical issues of activity. the number of events organized by BU KhMAO "Methodological Center for the Development of Social Services" is increasing every year.

Social service specialists are trained in the following areas:

Development and implementation of innovative technologies, programs in social service institutions

Socio-psychological work with families, children

Accompanying families and children, graduates of boarding schools

Social adaptation and rehabilitation of citizens

Organization of methodological work in social service institutions

Training in the field of working with information technology

Regulatory direction

Institution Management Training

Training events use various forms work:

Lectures, practical exercises, exchange of experience, business games, trainings, reflections, round tables, etc., which contributes to the high-quality assimilation of new knowledge and work skills by listeners. participants in advanced training courses and seminars get acquainted with innovative technologies for working with the elderly, disabled people, families, are provided with methodological material containing useful information, theoretical and practical developments on the topic of the event, which they use in their professional activities, which contributes to improving the quality of social services.

Training at course events is conducted by teachers of higher educational institutions, highly qualified practitioners of the Khanty-Mansi Autonomous Okrug-Yugra and regions of Russia (Moscow, St. Petersburg, Yekaterinburg, Omsk, Chelyabinsk, Novosibirsk)

In order to develop the system of social services in the Khanty-Mansi Autonomous Okrug-Ugra and the regions, specialists of the Methodological Center for the Development of Social Services are developing, testing and distributing innovative technologies, scientific and methodological psychological support of employees of social service institutions is carried out.

The specificity of social service institutions, its normal functioning is impossible in connection with an effective personnel policy, since the provision of personnel potential is crucial for effective labor activity and is increasingly being promoted to the number of priority areas.

From how the management of human resources is organized, which affects each employee. the effectiveness of the activities of institutions and organizations directly depends. Personnel composition institutions subordinated to Depsotsrazvitiya Ugra, performs the following functions:

Implements new programs, technologies in the field of social services

Promotes the dissemination of innovative work experience

Organizes events aimed at improving the quality and availability of social services provided

Promotes the creation of an effective workforce focused on professional development and providing a high level of motivation.

In this way, human resources plays a key role in the system of social services, contributing to its development, high-quality organization of provided social services.

E.V. Kravets

Methodist of the department of organization of advanced training budgetary institution Khanty-Mansiysk Autonomous Okrug - Ugra "Methodological Center for the Development of Social Services"

Materials used to prepare the article
magazine Social services №3, 2012

Implementation project approach in activitysocial service institutions Shapovalova I.F., methodologist of the organizational and methodological department of the state budgetary institution of social services of the Krasnodar Territory "Leningrad Complex Center for Social Services of the Population", the village of Leningradskaya Krasnodar Territory

annotation

The article discusses the need to restructure the organization of social work in the direction of a project-oriented approach. The ways of increasing the professional competence of employees and acquiring new competencies for the purpose of high-quality social services for various segments of the population are presented.

Keywords:social services, project-based approach, project-oriented activities, social programs, projects

The modern life of society requires significant changes in the content of social policy implemented in social service institutions. A specialist in social work in the current conditions should be focused on solving certain problems aimed at improving the quality of life of the population, harmonizing relations in the "person-society" system. That is why in GBU SO KK "Leningrad Complex Center for Social Services of the Population" the task of training a specialist who is ready to carry out professional activities at a high intellectual and creative level comes to the fore. Thus, training is focused on the acquisition of skills aimed at clearly defining problems, finding non-standard, fundamentally new creative solutions, as well as their application and implementation. In connection with this task, it became necessary to restructure the organization of social work for a new vision in terms of a project approach using systems thinking, involving all specialists in the social sphere: heads of structural divisions of the institution, social work specialists, social workers, psychologists, social educators, teachers - organizers and other employees of the institution. Mastering modern techniques implementation of projects, programs for social services is an increase in the professional competence of employees, the implementation of their intellectual and creative abilities.

Like any professional activity, teaching a technological process is not a one-step act, but a step-by-step work that requires a logical conclusion. The preparatory stage for solving the assigned tasks is to determine the form of the target impact.

At the training workshop "Design as an activity", which is considered as an educational program, is carried out by mastering the methodology of project management. The seminar involves the training of specialists in social sphere on design: firstly, as a teaching technology, which is based on a design approach; secondly, as a collective activity to create a mechanism and ways to implement the project.

At the first stage, the concept of "technology of social work" is revealed as a process of professional assistance of various types to a person who finds himself in a difficult life situation, which he cannot cope with on his own; the algorithm of the specialist's activity, the result of which is a significant improvement in the client's life.

When analyzing problems and identifying the causes of their occurrence, goals are formulated, tasks and their sequence are clearly defined, and mechanisms and tools for implementation are developed.

To exclude work with the served citizens by standard planning methods, the rules for drawing up the program are being worked out (Figure 1).

Figure 1 Scheme of drawing up a program and plan

As an activity, design has its own structure. The structure includes several relatively independent, but still dependent on each other stages:

• identification of the key problem;
• researching;
• development of a project program;
• formation and execution of project documentation;
• project product implementation.

Figure 2 shows a graphical model of implemented programs or projects.

Figure 2 Block diagram of programs and projects

Knowledge technological scheme allows the social worker to get an idea of ​​the progress of the work ahead.

It is important to understand that it is impossible to master the design culture only theoretically. Having received a certain store of knowledge on creating a project, we proceed to the next stage of training employees in design.

Practical development of design methods of work is carried out at a seminar in working together to develop of the "Development Step" project... This is the first familiarization method of practical activity, which creates a model for solving specific socially significant problems of categories of citizens in need of assistance (Figure 3).

Figure 3 Algorithm of work on the "Development step" project

The preparation for the targeted impact was the independent study by the staff of the accumulated experience in the field of creating social projects published in journals, methodological literature; development and release of the "Methodological manual for project activities", "Methodological recommendations for the analysis of the results of project activities"; drawing up a presentation.

According to its content, a mechanism for the phased implementation of the project is determined. At the first stage, the relevance of the problem is highlighted, which consists in the need to increase the level of professional competence of the center's specialists, goals and the expected result are formulated. When determining the goals and the result, an ambiguous reaction of those present is possible, but this fact is explainable. First, resistance occurs along psychological reasons: any person experiences confusion of feelings, change of mood, when faced with changes, something new. Secondly, difficulties arise due to the lack of personal experience in project activities. Based on the presentation of the situation, a strategy for changes in the current situation and the possibilities of an alternative are developed. The key goal is to study the project implementation methodology and apply it in practice. After repeating and generalizing the sequence technological process, which was analyzed at the previous seminar, there is an acquaintance with the traditional design model: goal-setting, determination of the mechanism for achieving the assigned tasks, selection of tools, effective use of available resources, development and implementation of activities, analysis and documentation.

The second stage is dedicated to the implementation of the project itself. Each participant receives methodological materials... The methodological manual contains blocks of project development, factors that ensure its effective implementation. Based on the project development mechanism, in parallel, the actions taking place in the audience are analyzed and tracked, thereby emphasizing the inclusion of specialists in project activities.

Prediction of negative effects during introduced changes is carried out using a questionnaire. This is the third stage of the Development Step project. The target indicators are: the level of methodological literacy and professional competence of employees, the degree of involvement of the seminar participants in project activities, an assessment of the realization of each participant's own potential, the number of project ideas put forward.

Understanding the meaning of project-oriented activities allows a modern specialist to communicate more effectively and efficiently with other project participants (project team), make an effective contribution to the organization and implementation of the project, informatively present the project to both the professional community (experts) and customers and users; analyze and evaluate your professional and personal skills.

Development of a project approach in the social sphere in the Leningrad KTSSON in the format of programs and projects for clients to provide various social services, to prevent a healthy lifestyle, to develop scenarios and activities for different categories citizens, information and reference materials for the staff of the center is aimed at ensuring social culture, the participation of each specialist in solving problems of social services, the well-being of the population.

As a result of the introduction of social design technology into the practice of the center, social projects and programs are presented (Table 1) for the employees and clients of the center.

Completed social projects and programs

Name of the program (project)	Targets and goals	Approbation result
"Development of hospital-replacing technologies of social services with a primary focus on the provision of social services at home"	Objectives: to support the status of an elderly person and a disabled person through the volume of social and medical services through the organization of permanent care; assistance in solving the problems of family members engaged in labor activities. Tasks: creation of favorable conditions for the elderly and disabled people in the restoration and maintenance of the lost and the formation of new communication skills; achieving the optimal possible standard of living for people with disabilities at home.	The activities of the nurses of the "permanent care unit" reduce the risk of complications and exacerbations of existing diseases of sedentary people who need constant care in a familiar home environment.
"Agitation train" For a healthy lifestyle and happy old age "	Objectives: prevention of health improvement and expansion of ideas about the possibilities of maintaining a healthy lifestyle in old age with an orientation towards an active life position; providing the opportunity to receive a cultural pastime for home-based service clients, both at home and outside. Tasks: organization of individual at home and collective in the institution sites (stops) "propaganda train" for leisure activities; development of the skills of organizing their own leisure of the served citizens.	The correct organization of leisure and recreation satisfies the educational needs of the elderly, especially people who are limited in movement outside the home, helps to relieve social tension, isolation, and provides an opportunity to integrate into public life.
"Life safety"	Purpose: prevention and elimination of deaths of elderly citizens and people with disabilities from dangerous natural situations, those. and social character. Tasks: studying the basics of a full-fledged safe existence with the elderly citizens served; mastering the methods and techniques of protection, allowing you to minimize the possible damage to yourself and those around you.	The increased vigilance of elderly people in everyday life, on the roads, for their own health prevents accidents in all spheres of personal and social life.
"Let's help each other"	Objectives: development of social activity of elderly citizens and children through joint activities; building historical ties between the younger and older generations. Tasks: increasing motivation for volunteering, maintaining morale, a positive interest in life; creation of conditions for self-realization of elderly citizens and children through the use of their skills and abilities in joint activities.	Development volunteer movement among pensioners, it provides an opportunity to attract active elderly citizens and realize their potential for the benefit of others.
"Interest-station" Radushny Dvorik "	Objectives: to organize social and cultural leisure according to the interests of the older generation. Objectives: to provide conditions for choosing a creative platform based on their own interests; create an opportunity for creative development.	Courtyard areas unite creative people, contribute to the preservation of the traditions of hospitality of the Kuban Cossacks
"Leisure transit"	Purpose: to expand the range of leisure preferences of senior citizens living in rural settlements of the region who do not have the opportunity to visit houses of culture, libraries, museums, cinemas. Objectives: affordable provision of cultural and recreational activities; social and psychological rehabilitation through expanding the circle of communication; improving the quality of life of senior citizens.	Filling free time with an organization cultural events allows you to overcome isolation from the full life of older people.

Any methodical activity is based on experimental implementation, achievements and is aimed at a comprehensive increase in competence, the acquisition of new competencies and the professional growth of each specialist of the institution.

Links to sources

1. Tukkel I.L., Surina A.V., Kultin N.B. Management of innovative projects: textbook / Under total. ed. I.L. Tukkel - SPb: BHV-Petersburg, 2011, 416 p.
2. Seleznev P.S., Zhuk S.S. Social project management. Monograph / Publishing house: Prospect, 2016, 96 p.
3. Morozov A. Social design in social work. Textbook / Publishing house: Infra-M, 2015, 208 p.
4. Khairullin V.A. Assessment of the budgetary and social effect in the development of state investments / V.A. Khairullin, E.V. Shakirov. - Ufa: RITs USNTU, 2013 .-- 54 p.

Implementation of the project approach in the activities of a social service institution