Business Line – Russian company, which operates in the field of freight transport. Already 17 years have passed since the opening of the company, during this time the company has managed to develop sufficient infrastructure that allows it to transport goods not only in the Russian Federation, but also abroad: in Armenia, Kyrgyzstan, Kazakhstan and Belarus. In order to simplify as much as possible the process of interaction between company managers and customers of services, a personal account Business Lines was opened on the official website of the transport company.

www.dellin.ru— official website Business lines

How to register in your personal account

To gain access to the Business Lines personal account, you must go through a simple registration procedure. The process includes several steps:

1. Go to the main page of the site;
2. In the upper right part of the page, click on the "Personal Account" button;
3. In the window that opens, under the "Login" and "Password" fields, click on the "Register" button;
4. Specify the number mobile phone or a valid email address, come up with a strong password;
5. Enter 4 verification characters from the picture into the appropriate field, and then click on the "Register" button;
6. If during registration you indicated a mobile phone number, an SMS with a confirmation code will be sent to it (if an email address was specified, an email with a confirmation code will be sent to the mailbox).
7. After entering the confirmation code in the registration form, the user automatically enters the service.

In the Business Lines personal account, the user will be prompted to indicate the first name, last name and patronymic, however, even after entering this data, it is impossible to use the service in full. For full access, you need to upload a scan of your passport, for a legal entity - download an application for the provision of services, fill it out and send it to the company by courier, mail or bring it in person.

Login to your personal account

You can enter your Business Lines personal account from any page of the official website. For this you need:

1. Click on the link "My Account", it is located in the upper right part of the page;
2. In the form that opens, enter the email address or phone number (depending on what data was specified during registration), enter the password;
3. Click on the "Login" button.

The site provides a password recovery function. If for some reason you cannot remember the password that was specified during registration, you must:

1. In the login form, click on the link "Forgot your password?";
2. Specify the contact information (mail address or mobile phone number) that was left during registration;
3. Enter the characters from the picture and request a confirmation code;
4. Copy the code to the form on the site.

Possibilities of a personal account

Users who received full access to the Business Lines personal account, can:

• View all your orders and filter them (by degree of readiness, by a certain time period, by place of delivery or departure, by recipient or sender);
• Calculate the preliminary cost of the order;
• Check at what stage the cargo delivery process is;
• Order the necessary accounting documentation for any reporting period;
• Tracking the cargo by waybill number in Business Lines;
• Get access to reports;
• Submit an application for ordering transportation services online;
• File claims in case of violation of the rules of cooperation by one of the parties;
• Chat with the manager;
• Set up sending notifications about order status changes.

The most popular function of the Business Lines personal account is cargo tracking by waybill number.

Mobile app

Mobile application "Business Lines"

A convenient mobile application is available for download on the site, which allows you to work with orders, make payments online, monitor the status of delivery, receive notifications about a change in the current status of delivery, follow current promotions and discounts in the company "Business Lines". For authorization in mobile application the same data is used as on the site.

Users without an account on the site can access the following information:

• Check the status of cargo delivery, for this you need to specify the number of the application, order or waybill;
• Calculate the approximate cost of cargo transportation;
• Order company services online;
• Check the location of the nearest terminal;
• Get acquainted with the promotions and offers that are valid in the branch of the company in your city.

Cargo transportation by road from 1 kg to 10 tons between our terminals. Currently, cargo transportation is carried out between all divisions of Delovye Linii LLC, the network of which is constantly increasing due to the opening of new ones.

Express delivery

Express delivery can be carried out between Moscow and St. Petersburg, as well as Podolsk and St. Petersburg. When ordering this service, the cargo will be available for delivery from tomorrow morning in the recipient city.

The time of acceptance of cargo for express delivery and delivery of cargo that arrived by express delivery in warehouses may vary.

Express delivery can deliver cargo, the parameters of which do not exceed the following:

Delivery to Kaliningrad

Please note that inter-terminal shipments by road are possible only to Kaliningrad. Sending goods from Kaliningrad is carried out only by air.

Shipments to Kaliningrad are subject to special documentary requirements and special restrictions on the nature of the cargo.

Documents for shipping

When handing over the cargo, you must attach a waybill, invoice, certificates (if the cargo is subject to certification), a power of attorney. These documents are necessary for the transportation of goods across the territory of Russia and are not transferred to the recipient. If documents need to be handed over to the recipient, the originals must be included in the shipment, and copies of the documents must be provided for transportation. You can also use an additional paid service for sending original CDs.

The acceptance note (the waybill of Delovye Linii LLC confirming the fact of acceptance of the cargo for shipment) is a one-time contract for the provision of forwarding services.

When issuing a receipt invoice, it is necessary to indicate the full details of the sender, recipient and payer, and if the sender or recipient is an individual, indicate the passport data of individuals, full surname, name, patronymic.

The fact of transfer / receipt of cargo is confirmed by the record (signature) of the sender and the forwarder in the forwarding document - the delivery note of Delovye Linii LLC. The consignment note (CTH) and the consignment note (TN) of the sender, containing the internal nomenclature (name, quantity, assortment, etc.) of each package, are issued by Delovye Linii LLC without prior approval by the sender and only if the following requirements for the sender's documents are mandatory:

• The documents must indicate the name of the sender and recipient of the goods.

These requirements for documents are also relevant when ordering a cargo insurance service, while copies of the documents are transferred to the employee of LLC "Business Lines" responsible for receiving the cargo. The main document when making a shipment is a receipt with original seals and signatures!

Shipments from / to Kaliningrad are subject to special requirements for accompanying documents.

Documents required to receive the cargo

The recipient - a legal entity should present:

• original power of attorney and an identity document specified in the power of attorney, or
• stamp and identification document. If the seal does not contain the company's TIN, the recipient's representative will need to provide the organization's TIN.

To the recipient - an individual:

• an identity document that is indicated by the sender when sending the goods, or
• if the cargo is received by a third party, a notarized power of attorney and an identity document.

Recipient - individual entrepreneur must be presented:

• the same documents as for a legal entity, if the sender designated the recipient as a legal entity (indicating the TIN);
• the same documents as for an individual, if the sender has designated the recipient as individual(with identification document).

If the sender completed the shipment, indicating both the TIN and the identity document, then the IP recipient can present documents using any of the above options.

You can specify the documents required for the issuance of a particular shipment using the "Cargo Delivery Status" tool.

Additional services

Cargo packaging

Upon delivery of the shipment for shipment, you may be offered a packing service if necessary to ensure the safety of the shipment. Please note that when ordering rigid packaging or "pallet board" packaging, the cost of shipping increases by 25% due to changes in dimensions.

Insurance

You can insure the cargo. Our insurance company is Renaissance Insurance Group LLC. If you declare the value of the cargo, insurance is mandatory.

You can transfer the cargo for inter-terminal transportation by handing it over to the warehouse yourself or by ordering the collection of cargo from the address to the dispatch terminal. Please note that entry to the territory of some warehouses is paid.

Delivery of documents and small cargo

You can order the delivery of small-sized cargo and correspondence, the sending and return of accompanying documents, as well as the delivery of original business lines documents (invoices and acts) at special rates.

Delivery of small cargoes and correspondence

The company "Business Lines" is pleased to offer you a service for the delivery of small-sized cargo from the sender's address to the recipient's address.

Using this service, you get a full range of cargo delivery services at a more affordable cost. By ordering a service for the delivery of small-sized cargo, you do not have to worry about the delivery of the cargo to our warehouse, however, just like your recipient does not have to pick it up on their own, we will pick up the cargo from your office / warehouse and hand it over personally to the recipient you specified cargo is carried out only within the city limits of the Subdivision. Because the service for the collection and delivery of goods is carried out automatically, this allows us to carry out transportation in a shorter time.

For delivery, this service accepts goods whose weight does not exceed 3 kg. and a maximum size of 0.36 m in one of the three dimensions, the sum of the three dimensions must not exceed 0.65 m.

Letter - maximum dimensions 0.3 x 0.21 m. weight up to 0.5 kg. inclusive (this shipment must be placed in a company envelope).

Small cargo - the maximum size is 0.36 m in one of the three dimensions, the sum of the three dimensions should not exceed 0.65 m.

In case of refusal to deliver the goods from / to the client, the cost of the service does not change.

Delivery of original documents Business Lines

The invoice and act can be handed over to you by courier, as well as by post or received by you on your own at the terminal.

The service is provided within the city limits of Business Line terminals. Delivery of documents is carried out within 1-2 working days after receipt of the application.

Request accounting documents.

Delivery of accompanying documents

Delivery of accompanying documents is a service for sending documents either as a separate package or together with the cargo and transferring it to the recipient when the cargo is released at our terminal. In the case of the delivery service from / to the client, the documentation is packed with the client. The client, in turn, is obliged to mark the envelope by making marks in the columns: sender, recipient and put a signature / seal under the line “Documentation sealed with the client”.

Return of accompanying documents is a service for the return of documents certified by the recipient. The return is made to the sending terminal, delivery of documents certified by the recipient to the client's address is paid separately.

It is possible to order the sending and return of documents without sending the cargo.

The Company is not responsible for the correct execution of the forwarded accompanying documents by the sender or recipient, as well as for the timely signature and return of documents by the recipient.

air transportation

Air transportation of goods is the best way to transport goods over long distances in a short time. Air delivery is a high-class service, efficiency and reliability of delivery of your goods.

• Delivery of goods by regular flights;
• Possibility to order a charter for a unique cargo;
• Reliable partner air carriers.

If you have any questions, please contact the customer service department of any division of the Business Lines.

Conditions for sending cargo (parcels) by air

Cargo transportation by air is carried out from Vladivostok, Yekaterinburg, Moscow, Irkutsk, Kaliningrad, Krasnodar, Krasnoyarsk, Novosibirsk, Perm, Samara, Petersburg, Tyumen, Khabarovsk and Ulan-Ude, as well as in transit through these cities from any division of Business Lines.

For air shipments, cargo insurance can be provided.

Please note that if one of the dimensions of the package (length, width, height) reaches 0.8 m or the weight of the package is equal to or more than 80 kg, the possibility of sending must be agreed.

Federal Aviation Regulations

Receipt of cargo

Receipt in the city of destination of goods delivered by air is possible in the following ways.

• independent fence from the terminal "Business Lines";
• self-collection of cargo from the airport in the recipient city;
• delivery of cargo to the address with the possibility to additionally order loading and unloading operations.

The possibility of urgent receipt at our terminal of goods arriving on holidays and weekends, please check with online consultants and Contact Center specialists.

Accompanying documents

When transporting, it is necessary to have accompanying documents with a list of enclosed cargo (waybills, invoices, inventories, certificates, passports, etc.) At the request of airport employees, additional documents for the cargo may be requested. In the absence of documents, the possibility of sending must be agreed.

Air shipments to Kaliningrad and from Kaliningrad

Shipments from Kaliningrad are possible only from legal entities, including IP.

When delivering cargo at the Delovye Linii terminal in Kaliningrad or transferring the cargo to the driver when picking up cargo from an address in the Kaliningrad region, it is absolutely necessary to have the sender's stamp for affixing it in the shipping documentation of Delovye Linii.

When sending cargo to Kaliningrad through the airports of St. Petersburg and Ulan-Ude, as well as when sending from Kaliningrad airport, there are special requirements for accompanying documents.

Delivery terms

Delivery time from 2 days from the date of acceptance of the cargo, depending on the direction and parameters of the cargo.

We ask you to take into account possible adverse weather conditions, as well as a reduction in the number of flights during winter navigation, when planning the shipment of cargo.

Cargo handling

When picking up cargo from the sender's address or delivering it to the recipient's address, loading and unloading operations can be ordered.

Requirements for cargo packaging

The cargo must be packed in materials that provide:

• protection of cargo from damage, damage and loss,
• safety of cargo during transportation, transshipment, reloading, transportation and storage,
• lack of access to content.

The cost of packing the goods in our warehouse:

• additional processing cargo (stretch, cardboard) - 250 rubles / m 3, at least 80 rubles.
• packaging of cargo in a bag - 70 rubles. for a unit,
• rigid cargo packaging - 700 rubles per 1 m 3, at least 300 rubles.

The calculation of the cost of transportation of goods is made together with the packaging (gross).

Goods not accepted for carriage

You can familiarize yourself with the main list of goods not accepted for transportation by air

When providing false information about the cargo and an incomplete package of documents, the responsibility for resolving problematic situations and the additional costs incurred in this case are borne entirely by the sender / customer.

Cost and payment

The cost of transportation is calculated according to the actual and estimated (volumetric) weight based on 200 kg per 1 m 3, then the higher cost is selected.

When sending cargo to cities where there is no Business Lines terminal, payment by the recipient is possible only by non-cash payment and only after 100% payment.

When a change in the forwarding documentation has been sent (change of the recipient, warehouse of issue, etc.), the following is paid:

• from Vladivostok - 200 rubles,
• Yekaterinburg - 200 rubles,
• Kaliningrad - 350 rubles,
• Krasnoyarsk -150 rubles,
• Moscow - 500 rubles,
• Novosibirsk - 600 rubles,
• Perm - 200 rubles,
• Samara - 250 rubles,
• Petersburg - 350 rubles,
• Tyumen - 300 rubles,
• Ulan-Ude - 150 rubles,
• Khabarovsk - 150 rubles.

Free warehousing (for air delivery to the DL terminal) for two or three days (depending on the standards established for the arrival unit). Further storage in our warehouses is paid, at a cost of 200 rubles. for 1 m 3 per day; the minimum cost is 200 rubles. for the entire storage period.

Storage of cargo at the airport of arrival is free of charge for 1 day from the moment of cargo arrival. Payment for storage and airport charges upon receipt of cargo from the airport are paid by the recipient independently according to the tariffs of the airport cargo terminal.

Please note that entrance to some warehouses of Business Lines is paid.

Special offer for air transportation of small-sized cargo from Moscow

Delivery from address to address

We carry out delivery of cargo within the city to the address of the recipient or collection of cargo from the sender in the cities of our terminals for further long-distance or international shipment, as well as delivery to remote cities and collection of cargo from them.

Delivery of goods within the city is carried out only to the place of unloading of the vehicle. Order loading and unloading operations when collecting or transporting cargo, so that our movers take over the loading or unloading of cargo and its delivery to the floor. To do this, it is enough to indicate the need for loading and unloading operations in the application for transportation.

In order to order the service, fill out on our website the application form for the collection of goods from the sender's address or the application for the delivery of goods from our terminal to the address of the recipient.

Applications are processed on the day preceding the day of submission. vehicle, according to the work schedule of the application department in your region

Additional service by car delivery time

General condition for the provision of evening and night delivery services; "fixed time of submission", "day-to-day":

• the address of sending / receiving cargo is located within the city limits of the Business Lines division.

Evening and night delivery

In a number of divisions, extra charges are set for the evening, night and morning time of picking up or transporting cargo. Mark-up periods for different departments are different. These extra charges are taken into account in the calculation-order form.

Conditions for the provision of services for delivery from the address or to the address in the evening, night and morning:

• the application must be made 12 hours before the vehicle is submitted;
• when submitting an application on the day of execution after 15:00 (local time of the execution unit), it is required to agree on the possibility of fulfilling the application with the logistician;
• inter-terminal dispatch of cargo on the day of collection from the client is possible if the collection is before 17:00 and if there is an appropriate inter-terminal dispatch according to the schedule;
• the possibility of providing this service in conjunction with additional services (requirements for transport) "side loading", "top loading", " open car" and "tail lift" must be agreed in advance with our specialists.

Fixed delivery time

Conditions for the provision of additional service "fixed time of filing".

The delivery of the car when ordering this additional service is organized in the interval of half an hour before and half an hour after the ordered delivery time. You can specify the cost and possibility of providing this service in a particular unit using the order calculation.

• the service is not provided together with the additional "day-to-day" service;
• category 1 or 2 cargo (see restrictions below) must be loaded / unloaded no later than 30 minutes after the car arrives at the address, after 30 minutes of waiting, Business Lines reserve the opportunity to remove the vehicle from the place of loading / unloading. In this case, the car leaves with an idle run.

Day-to-day pickup

Conditions for the provision of additional services "day-to-day".

When ordering this additional service, the collection of cargo is carried out on the day of application. The service is currently provided free of charge.

For all departments:

• this service is not provided in conjunction with additional services (transport requirements) "side loading", "top loading", "open car" and "tail lift".

For subdivisions Moscow and St. Petersburg:

• an application for the collection of cargo must be submitted before 16:00 on the day of collection of the cargo;
• cargo parameters should not exceed the maximum dimensions of category 3 cargo (cargo weight up to 4999 kg, volume up to 21.99 m³, length 6 meters, width 2 meters, height 2.2 meters);
• the time frame for the delivery of the car (working hours of the sender's warehouse at the pickup address) is 3 hours from the moment the application is received by the logistics manager in the region picking up the cargo.

For departments other than Moscow and St. Petersburg:

• an application for the collection of cargo must be submitted before 14:00 on the day of collection of the cargo;
• cargo parameters should not exceed the maximum dimensions of category 1 cargo (cargo weight up to 1499 kg, volume up to 8.32 m³, length 4.01 meters, width 1.7 meters, height 1.7 meters);
• the time frame for the delivery of the vehicle (working hours of the sender's warehouse at the pickup address) is at least 3 hours from the moment the application is received by the logistics manager in the region picking up the cargo.

Cargo handling

When auto-delivery around the city from / to the client, you can order loading and unloading operations directly from / to the office, with raising the load to the floor.

The cost of loading and unloading is not included in the shipping rates.

In the following cases, the cost of loading and unloading works is negotiable, and the possibility of providing the service should be agreed with the delivery department of your region:

• the weight of one piece exceeds 30 kg,
• the volume of one place exceeds 0.25 m³,
• the total weight of the cargo exceeds 500 kg;
• the total volume of cargo exceeds 5 m³,
• requires moving the load more than 30 meters from/to the machine.

Please see the rates for loading and unloading.

Simply car

Downtime is considered to be the presence of the DL vehicle at the client's address in excess of the established standards. If the car is at the address for more than an hour from the moment of arrival, the DL reserves the opportunity to remove the vehicle from the place of loading / unloading. In this case, the sender/recipient/customer is given a simple and idle run of the machine.

Please see the tariffs for a simple car.

Idle machine run

If you refuse the application for the collection of oversized cargo within the city, the cost of running the car according to the price list, otherwise you can find out the cost of this service from an employee of the delivery department in your region. Upon delivery, the cost of the run is equal to the cost of shipping the goods.

Cancellation of the order to the forwarder (requests)

Conditions for free cancellation of an order to a freight forwarder:

• the refusal is accepted until 17:30 of the day preceding the execution of the order to the forwarder.
• refusal is accepted until 11:00 on the day of execution of the order to the forwarder, if:
  • Cargo is picked up from the client's address;
  • the download address is located within the city;
  • cargo parameters strictly up to 500 kg., 5 cubic meters. (when the client cancels several requests for sampling on the same day - the sum of the parameters for the canceled requests);
  • cargo dimensions strictly up to 3.0 m length, up to 1.8 m width, up to 1.5 m height;
  • the car has not yet been delivered to the customer's address;
  • special requirements for transport are not requested (side or top loading, hydraulic manipulator, etc.);
  • non-standard loading and unloading works are not ordered (when at least one piece exceeds 30 kg in weight or 0.25 m³ in volume).

In all other cases, a car run is issued according to the tariffs.

note

When ordering the pickup of cargo from the address of the sender, packing will be made only after the delivery of the cargo to the Business Lines terminal. The cargo is transported to the terminal in the sender's packaging. At the pick-up stage, proper primary packaging is of great importance.

When ordering a pickup service at the sender's address, the cost of the service for goods with parameters from Category 2 and above (from 1500 kg from 8.33m3, Length x Width x Height up to 4.02m x 1.71m x 1.71m) is calculated based on the parameters of the cargo in the application, if the actual parameters of the collected cargo are less. Please consider this condition when applying for a fence.

When ordering a service (special requirement for transport) "tail lift" and maximum weight packages over 350 kg in some divisions, the collection of cargo may not be possible. In such cases, we ask you to clarify the possibility of providing services with our consultants.

Entrance to the part of the city closed for trucks, arrival to the 2nd or more addresses is carried out at an agreed price, the cost must be clarified in advance with the office staff of the relevant department.

Rigid packaging is a non-returnable container, and when ordering this service, the cargo is issued to the client along with the packaging.

The consignee or other person authorized to receive the cargo, upon acceptance of the cargo at the address of the Recipient by the number of places without signs of packaging violation or with packaging violations that were present and recorded when the cargo was received from the Consignor, has the right to demand its inspection and verification of its internal condition. The expenses of the Forwarder caused by this are paid by the person on whose initiative the cargo was checked, and amount to: 800 (eight hundred) rubles, including VAT, for each (full or incomplete) hour of the cargo check, plus the cost of downtime according to the price list.

Obligations of the customer of services: to pay Additional services(simple, run, PRR) ordered by the recipient/sender upon delivery/pickup of the cargo to/from the address of the recipient/sender.

Documentation

The fact of transfer / receipt of cargo is confirmed by the record (signature) of the sender and the forwarder in the forwarding document - the delivery note of Delovye Linii LLC. The bill of lading and the consignor's consignment note, containing the internal nomenclature (name, quantity, assortment, and so on) of each package, are issued by Delovye Linii LLC without prior approval by the sender and only if the following requirements are mandatory to the sender's documents:

• The sender and recipient on the document must match the data on the delivery note.
• The invoice must contain the following information: name of commodity items, quantity, cost, total cost with VAT (except for the TORG-13 form).
• There must be signatures of authorized persons, in the lines the leave was allowed / made and Chief Accountant(for individual entrepreneurs one signature is possible) and the seal of the organization.

Also, these requirements for documents are relevant when ordering a cargo insurance service, while copies of the documents are transferred to the employee of LLC "Business Lines" responsible for receiving the cargo.

The main document when making a shipment is a receipt with original seals and signatures!

Division into city and suburbs

Since different tariffs are applied to delivery from / to the address depending on whether the client's address is located within the city, it should be noted that in some cases the administrative division of the city and the suburbs do not correspond to such a division of Delovye Linii LLC. Streets, avenues, boulevards, driveways, highways, lanes are considered to be located within the city:

• St. Petersburg: located before traffic police posts when leaving the city or to the Ring Road, at a shorter distance from the city center;
• Ulyanovsk: in Zheleznodorozhny, Leninsky, Zasviyazhsky districts;

Delivery to hypermarkets

You can check the information on the cost and conditions for the delivery of goods to hypermarkets and chain stores by calling your OSP, using a multi-channel phone and ICQ.

When delivering cargo to a hypermarket ( chain store) on the DL terminals, the client-sender without fail:

• sends a set of documents by issuing a separate invoice for accompanying documents (a complete set of documents required by the hypermarket is required);
• orders delivery and loading-unloading services when sending cargo;
• checks the correct delivery address, contact phone number and face of the recipient;
• transfers the order number, date and time of delivery of the goods to the client to the recipient (except for exceptions under the contract) to the employee of the DL upon delivery of the goods;
• delivers the cargo in proper packaging without any damage, traces of opening, the possibility of access to the cargo, on a euro pallet.

International cargo transportation

Your cargo can be delivered by road to the Republic of Belarus or the Republic of Kazakhstan, as well as sent from an address from these countries to the Russian Federation.

We also carry out international shipments to Belarus and Kazakhstan by air. The terms of this service fully coincide with the terms of air shipments in Russia.

Shipping conditions

Used goods are accepted for transportation in the presence of all documents.

Due to the fact that Business Line terminals are located only on the territory of the Russian Federation, on the side of Belarus and Kazakhstan, transportation is carried out with the provision of the delivery service from address to address. Please read the terms and conditions of this service.

In the case of transportation of goods to the terminal that carries out international shipment, please also familiarize yourself with the conditions of inter-terminal transportation.

Accompanying documents

In the absence of a complete set of documents, the possibility of sending must be agreed.

At the request of employees customs control additional documents for the cargo may be requested.

The accompanying documents are intended for the transportation of goods and are not transferred to the recipient.

When sending from a legal entity

If the goods are manufactured outside of Russia, Kazakhstan and Belarus, then columns 10, 11 must be filled in the invoice.

All documents must be certified by the blue seal of the sender.

For livestock products, the original veterinary certificate is required.

When sent from an individual

Payment

Payment is possible only in Russian rubles.

Payment by the sender in cash is possible only after the cargo has been measured at the Business Lines terminal.

Delivery of cargo in Belarus and Kazakhstan when paid by the recipient is carried out only upon payment.

Cargo insurance

The cargo transported by our company is insured regardless of the type of transport. Insurance provides an additional guarantee of the safety of your cargo. All insured events are considered by the insurance company with which we work - Renaissance Insurance Group LLC.

Insured risks: “against all risks”, i.e. losses incurred as a result of damage, shortage, loss of cargo are subject to compensation, with the exception of insurance of used cargo.

Used shipments are insured against the "risk of private accident" and the risk of illegal actions of third parties. "Private accident risks" are the risks of damage, shortage and loss of cargo resulting from events that can be confirmed by documents from the competent authorities. These risks include the following events: fire or explosion damage, vehicle crash, vehicle missing, natural disasters, cargo falling during loading and unloading.

Price

Cargoes without declaring a value are insured free of charge for up to 80,000 rubles.

Cargo can also be insured at the declared value, confirmed by accompanying documents (waybills or other legal documents) at a rate of 0.17%, but not less than 50 rubles.

The insurance service is not subject to VAT (Article 149 of the Tax Code of the Russian Federation).

Restrictions on the cost of goods accepted for insurance:

• the maximum declared value for goods transported through the territory of "dangerous" regions (territories of the Republic of Dagestan, the Ingush Republic, the North Ossetian Republic, the Kabardino-Balkarian Republic, the Chechen Republic) is 4,000,000.00 rubles. For cargoes over 4,000,000 rubles. the cost is not declared and the insurance service is not provided.

If the value of only a part of the cargo is declared, then the shipment is issued by two separate waybills: for a part of the cargo with a declared value and a part of the cargo without a declared value.

Restrictions on the nature of the cargo

The following categories of cargo are not accepted for insurance:

• banknotes, coins, travelers checks, securities, credit cards;
• precious metals and gems, as well as products from them;
• weapons (firearms, gas, pneumatic and cold weapons) and ammunition;
• items that may pose a danger to the safety of other goods (their packaging), transport and equipment, or to the life and health of others;
• personal belongings of citizens, the value of which cannot be documented;
• correspondence;
• fur and jewelry;
• items (things, substances, goods, materials, etc.) classified as dangerous goods in accordance with the "Rules for the carriage of dangerous goods by road" dated 08.08.1995;
• potent psychotropic and narcotic substances requiring special conditions transportation established by the Ministry of Health and social development and other state bodies;
• works of art, various collections;
• items (things, substances, goods, materials, etc.), the transportation of which by road is prohibited by applicable law.

Documentation

For cargoes over 15,000,000 rubles. it is obligatory to check the documents confirming the value of the cargo upon shipment.

For cargoes less than 15,000,000 rubles. the client can declare the value of the cargo and insure the cargo even in the absence of documents, but in the event of a claim or insured event, the client must provide documents confirming the declared value of the cargo:

• The documents must indicate the name of the sender and recipient of the goods.
• The sender and recipient on the document must match the data on the delivery note.
• The invoice must contain the following information: the name of the commodity items, the quantity, the cost of a unit of goods, the total cost.
• There must be signatures of authorized persons, in the lines the vacation was allowed / made by the chief accountant (one signature is possible for individual entrepreneurs) and the seal of the organization.

More detailed information about this service and documents confirming the value of the cargo, you can get in the customer service department of your region, as well as by contacting the single Contact Center

Responsible storage

Currently, the nomenclature responsible storage service is provided in the following cities: Yekaterinburg, Novosibirsk, Samara, St. Petersburg. To provide the service, you will need to conclude a storage agreement.

In other cities, a safekeeping service is provided without nomenclature operations. For a list of warehouse services provided at the terminal, please refer to the Business Lines address page in the desired city.

Service of nomenclature responsible storage of cargo

Business Lines provides comprehensive service responsible storage. The specialists of our company will provide the entire supply chain of inventory items from address to address. The basis of the service is loading and unloading operations, accounting and picking according to the nomenclature, address storage and other warehouse operations.

• Comprehensive warehouse service
• Warehouse handling service
• Distribution of cargo flows
• Individual approach to each client

Where will your cargo be stored?

• Spacious warehouse area and around it;
• convenient access roads;
• the possibility of storing goods of different nomenclature;
• advantageous location in terms of distribution of cargo traffic;
• modern warehouse equipment.

The service includes

• responsible storage,
• cargo handling,
• cargo sorting upon receipt,
• palletizing.

As well as:

• order picking (pallet, box, piece);
• pre-sale preparation of goods (shrink wrapping, weighing, additional marking);
• delivery and forwarding of goods to individual consignees and to retail chains;
• delivery to the client's address just-in-time (just in time);
• cross-docking;
• tracking of goods by the terms of receipt / dispatch, shelf life and production (FIFO, LIFO, etc.);
• preparation and delivery of accompanying documents;
• work with marriage, return, recycling;
• rent of offices or workplaces on the territory of the warehouse complex for representatives of your company;
• provision of standard or individual reports at the request of the client;
• cargo insurance;
• inventory.

Why is it beneficial?

1. Because it will reduce the consumer value of your product due to the acquisition of transport, logistics and warehouse services in the complex. Transportation, storage, distribution, packaging and other storage operations will cost you less in the long run.
2. Because it will save time. You do not have to deal with the issues of sorting and packing cargo, control the processes of loading and unloading, create plans and schedules for transportation and order transport - the safekeeping service implies this range of services.

How we are working

You		We
Production company (factory, plant, processing or service and repair enterprise, etc.)		We provide a range of logistics functions of your choice:	storage of stocks supply of raw materials delivery of materials/finished products storage of temporarily unused equipment
Online store		Operator of solutions for working with store goods:	storage of goods in a warehouse receiving and processing orders order picking product packaging organization of delivery returns processing
Trading company supplying products to retail chains and shops		We provide you with the logistics functions of a distribution company:	receiving goods from manufacturers customs clearance storage equipment storage of promotional materials delivery to dealers and retail outlets
A trading company that sells products to end consumers and has an extensive geographical network		We provide a full range of logistics functions:	receiving goods from suppliers storage equipment delivery and forwarding of products to stores

Our advantages

• Availability of a universal car park. You can quickly carry out shipments throughout Russia at any time.
• Guarantees of safety - a video surveillance and control system, a protected area, awareness of the stages of logistics operations.
• The order of service is possible from any city.
• Many years of experience with various types of cargo and many clients.

Do you have any questions?

Our specialists will be happy to answer you

Cargo packaging

Proper packaging is one of the most important components of successful cargo transportation. The company "Delovye Linii" has extensive experience in the field of cargo transportation, which allows us to use well-thought-out technologies.

We offer the following types of packaging: pallet board, rigid packaging, additional cargo handling, bag, air bubble film. Several combinations of packaging methods can be used for the same shipment (for example, bubble wrap and rigid packaging, bubble wrap and additional packaging).

Note:

1. Cargo packaging service is provided only at the warehouse of Delovye Linii, the cargo is delivered to the terminal in the sender's packaging. For the safe transportation of goods, high-quality primary packaging is important.
2. When ordering rigid packaging and "pallet board" packaging, the cost of cargo transportation will increase by 25%, since the dimensions of the cargo will increase.

Types of cargo packaging

	Pallet board The pallet board is a sturdy wooden container with adjustable height. The most reliable type of packaging, protects the cargo from unauthorized access and damage. Dimensions of cargo accepted for packaging: height from 0.1 to 2.0 m; length: up to 1.15 m; width: up to 0.75 m; weight: up to 1000 kg. Packing cost: 200 rub/m3(minimum cost - 120 rubles) Examples of goods to be packed in a pallet board Photo products office equipment Electrical goods Fixtures medical supplies Packaging composition Euro-pallet, pallet collars, pallet cover, polypropylene tape is used for fixation. At the request of the client, a universal seal can be added. Additional Information The goods indicated in the example must be packed in a pallet collar or in a crate (rigid packaging). Not used for air travel. It is a reusable container and is not transferred to the client. For additional cushioning of the cargo inside the pallet collar, you can order the packaging of Air bubble wrap.
	Rigid packaging Rigid packaging (wood crate) is a wooden frame suitable for almost any cargo, especially for the transportation of fragile, breakable, bulky and non-standard cargo. Protects against unauthorized access and damage. It is used for cargo, the dimensions of which do not allow the use of “Pallet Board” packaging. The height of the load must not exceed 2.0 m. Packing cost: 700 rub/m3(minimum cost - 300 rubles) Examples of goods to be packed in rigid packaging auto parts Ceramics and glass Ventilation equipment Welding equipment Bicycle and moto equipment Packaging composition Lumber, nails. At the request of the client can be added: pallet, stretch film, polypropylene tape, universal seal. Additional Information The loads indicated in the example are obligatory for packing in the Crate (Rigid Packing) or in the Pallet Board. Rigid packaging is not made for small-sized cargoes, since it will increase the weight and volume of the cargo, and the cargo will no longer fit the parameters of the small-sized one. For additional cushioning of cargo inside a rigid package, you can order the packaging of Air bubble wrap.
	Bag A bag with a plastic seal is used to pack small loads. Provides no access to the content, protects the cargo from loss. Helps to keep the cargo clean, prevents the spillage of piece cargo and is used for grouping cargo in places. Dimensions of cargo accepted for packaging: height up to 1.3 m; length and width up to 0.4 m. Packing cost: 70 rubles per unit. Examples of goods to be packed in a bag Printed products Pet food Clothing and textiles Mounting materials Packaging composition White polypropylene bag, bag seal. Additional Information You can order additional packaging for the "Bag" package
	Air bubble film Polyethylene air-bubble film is an elastic material that provides additional shock-absorbing protection of the cargo during transportation. Applies if the cargo: especially fragile; has a glossy surface that is prone to scratches; contains voids; needs depreciation; requires additional fixation inside the package. Packing cost: 150 rub/m3(minimum cost - 80 rubles) Examples of goods to be packed in bubble wrap Appliances Childen's goods Stationery Tobacco products Packaging composition Air bubble wrap, tape. At the request of the client, the following can be used: pallet, polypropylene tape, universal seal. Additional Information “Air bubble wrap” packaging can be combined with any other type of packaging.
	Additional packaging Additional processing of cargo is an auxiliary type of processing, prevents the ingress of dust, protects the goods transported together from damage. Designed for goods presented in improper packaging (for example, in paper / fabric bags, wrapping paper), as well as goods in bags with open access to the internal contents. Additional packaging can be used for goods with sharp corners, edges, protrusions. Packing cost: 250 rub/m3(minimum order - 80 rubles) Plumbing Consumables Packaging composition Stretch film, adhesive seal. At the request of the client can be used: pallet, polypropylene tape. cardboard, pallet cover. Additional Information Additional packaging can be used together

Sending cargo by trucks under an individual order

package rates

The service "Transportation of cargo by trucks" is an order of a vehicle with a carrying capacity of 20 tons for one client, which follows from the address of the consignor to the address of the consignee without reloading and entering the terminal of the "Business Lines" company.

The machine is provided individually for one client!

When ordering a truck, you can use the following additional services:

• Cargo insurance

The main advantages of the service are optimal tariff plans for the transportation of large consignments and the minimum delivery time. Due to the fact that delivery is carried out without stopping at the terminals of our company, you can save time and optimize fare. Acceptance of cargo is carried out under the seal of the consignor with a mandatory note about it in the TTN. If the sender does not have it, sealing can be done with a seal by Delovye Linii LLC - free of charge! Trailer sealing guarantees the integrity of shipments throughout the entire delivery process.

"Delivery of goods by trucks" is:

• Favorable rates
• Minimum delivery times
• Wide geographic coverage

Terms of Service

Standard time for loading/unloading the vehicle is 6 hours. Idle time of the car for loading / unloading more than 6 hours is paid at the rate of 500 rubles / hour.

Cancellation of a confirmed application for transportation later than before 13:00 of the day preceding the day the vehicle is submitted for loading is paid in the amount of 20% of the cost of transportation.

The cargo is accepted for transportation under the seal of the consignor (or without it) without recalculation of packages and verification with accompanying documents.

The sender must hand over to the driver the properly executed documents for the carriage of TTN cargo (in the form 1-T) in the amount of 4 pieces.

How to order

You can order transportation by a dedicated truck through the calculator in the "separate truck" mode or by filling out an application for picking up cargo with the type of transportation "separate euro truck"

For more information, you can contact the managers who oversee shipments by euro trucks from the following cities and regions by phone

Hourly car rental

Also note the newpackage ratesrental of euro trucks for transportation around the city and the nearest suburbs.

This service allows you to provide a car of the type and modification that you need to transport your goods (goods). The car is provided without territorial and time restrictions, while you yourself determine the route of movement, working hours, the number of addresses, the order of loading and unloading your goods (goods).

The car is always provided empty and only for one client.

The service does not involve arrival at the Business Lines terminals.

Cost calculation

The total cost of the service is the sum (addition) of the following components:

• the cost of the time spent by the machine;
• fare outside the city;
• additional service rates.

Elapsed time calculation:

• the calculation is carried out by multiplying the time spent in the course of order fulfillment by the hourly rate;
• the time for the delivery of the car to the place of initial loading, indicated in the table of tariffs, is considered spent in the course of the execution of the order and is added to the time spent on work when calculating;
• downtime of the car during loading/unloading or waiting for loading/unloading are also considered the time of the car and are taken into account in the calculation of the cost;
• the time spent is rounded up to half an hour;
• for each type of car, a minimum order time is set - this is the rental time, which is paid even if the actual time of using the transport is less. The minimum order time includes the time of delivery of the vehicle to the customer.
• if the subdivision has a "centre" tariff and the car drives into the city center, then the hourly rate at the "centre" tariff is used for the entire order, otherwise - at the "city" tariff;
• city ​​driving is limited to 100 km. From the moment the mark of 100 km is reached, the calculation takes place at a double hourly rate.

Calculation of travel outside the city:

• the calculation is carried out by multiplying the distance traveled by the car outside the city limits by tariff rate per kilometer;
• if the work is completed in the suburbs, the journey to the city limits (car return) is included in the mileage outside the city.

Tariffs for additional services:

• If the client does not accompany his cargo, the "forwarding" service is provided, one hour of work of this vehicle is added according to the tariff of rubles per hour.
• Additional services "hydroboard", "manipulator", "awning" are paid at a fixed rate, which is added to the order amount.

At the end of the car, the total number of hours worked and kilometers (if necessary) are calculated. The data is noted in the invoice and certified by the signatures and seal of the client.

When using a vehicle for a distance of more than 300 km, the payment is negotiable.

Any form of payment is possible.

Tariffs apply to the provision of hourly cars in work time. The possibility of providing services at other times must be checked with our consultants.

Order cancellation

All cancellations are accepted on weekdays/working days (Monday to Friday, excluding public holidays).

Refusals are accepted orally by phone.

Free cancellation of the order is possible if the cancellation is accepted before 17:30 on the business day preceding the execution of the order.

If the refusal is received later, but the car has not left yet, then the run is paid at the minimum cost of the order in accordance with the tariffs.

If the machine was sent, but the service was not provided due to the fault of the client, then the empty run of the machine is paid in the same way as the cost of the work (according to total hours and kilometers outside the city, taking into account the ordered additional services).

Division into city and suburbs

In some cases, the administrative division into the city and the suburbs does not coincide with the one adopted in Business Lines LLC. The following areas are considered to be within the city limits:

• Moscow: located within the Moscow Ring Road;
• St. Petersburg: located in the ring Krasnoselskoye highway - Ring Road - st. 3rd Horse Lakhta;
• Penza: to traffic police posts when leaving the city;
• Perm: in the city center and adjacent areas;
• Samara: to traffic police posts when leaving the city;
• Ulyanovsk: in Zheleznodorozhny, Leninsky, Zasviyazhsky districts.

City center

For the following cities, the boundaries of the city center are set for the application of the "centre" tariff.

Moscow: the center is considered to be the territory inside the third transport ring.

St. Petersburg: the center is considered to be the part of the city bounded by Obvodny Canal, Neva and Bolshaya Nevka.

Service order

To order the service, please fill out the application for the collection of cargo

direct machine

The "Direct Car" service is an order for a vehicle of any tonnage from 1.5 to 10 tons for one client, which follows from the consignor's address to the consignee's address without reloading and entering the terminals of the Business Lines company. The machine is provided individually for one client!

This service involves the delivery of goods by direct message throughout the territory Russian Federation at distances from 100 to 1000 km from the city of delivery of the vehicle.

When ordering "Direct car", you can use the following additional services:

• Cargo handling
• Cargo insurance
• Change of destination while the vehicle is on the road
• Vehicle Location Notification
• Forecast of the arrival of the car to the recipient
• Car delay notification

The main advantages of the service are optimal tariff plans for the transportation of large consignments and the fastest possible delivery times. Due to the fact that delivery is carried out without a stop at the terminals of our company, you can save time and optimize transport costs. At the same time, you have the opportunity to choose the type of transport you need to transport only your cargo and designate the most convenient time for the car to be delivered. Acceptance of cargo is carried out under the seal of the consignor with a mandatory note about it in the TTN. If the sender does not have a seal, sealing can be done with the seal of LLC "Business Lines" for free! Sealing your cargo guarantees its integrity throughout the entire process of transportation.

"Direct machine" is:

• Favorable rates
• Maximum transport speed
• Guaranteed delivery of the vehicle
• Vehicle sealing
• Maximum safety of your cargo
• Wide geographic coverage
• Legal purity of the transaction

For any questions, you can contact our managers

The container transporting

The container transporting - freight transportation, in which the transportation of goods is carried out using removable transport devices (containers). Container shipping refers to multimodal transportation.

Multimodal or combined transport is the delivery of goods using several modes of transport. They are an example of an active combination of maritime, rail, road transport, while the cargo does not require additional repacking.

The specialists of our company will develop the best route, taking into account the complex logistics chains for the delivery of goods, and will also advise you on all emerging issues.

Terms of Service

We offer cargo transportation services in 24-ton (20-foot) and 30-ton (40-foot) containers and wagons of various types (wagons, open wagons, platforms).

Shipments are made directly from Moscow, St. Petersburg, Vladivostok, Nizhny Novgorod, Krasnoyarsk, Blagoveshchensk, Novosibirsk, Ulan-Ude, Yekaterinburg, Komsomolsk-on-Amur, Irkutsk, Kazan, Khabarovsk, Samara, as well as from nearby settlements.

For more information about complete list cities and about the possibility of providing wagons, you can contact our specialists.

Please see the list of goods not accepted for transportation by containers.

The provision of the service is also regulated by the Charter of the Railway Transport of the Russian Federation.

Service cost

The price list displays the maximum cost of transportation and delivery from / to the address to the most popular destinations.

For a more detailed cost calculation or information on destinations not specified in the price list, fill out an application for a cost estimate, contact an online consultant or call our 24-hour contact center by phone.

Additional services

Additionally, by agreement, you can order the following services:

• cargo insurance;
• packing and storage services for your cargo;
• repacking of cargo from one mode of transport to another;
• cargo recalculation;
• surveyor departure.

Checkout

2. Send the completed form to e-mail with a signature and seal or by fax through the Call Center with the note "To the department container shipping".

3. After receiving the application, our specialist will contact you to agree on the conditions of transportation.

You can also place an order for container transportation at any of our warehouses.

Transport technology

Based on the application, the manager of the container transportation department issues an invoice. After payment of the invoice, the container is delivered to the sender.

Loading of cargo and securing it in a container is carried out by the client in accordance with the rules for placing cargo in a container. By prior agreement, such a service can be ordered from us.

The container in the presence of the sender is sealed with the execution of documents and the installation of a Russian Railways seal.

The sealed container is delivered to the station for loading onto railway transport. As a rule, the container leaves the station within two to three days.

Information support

After the container has been handed over to Russian Railways, you can receive information about the location of the cargo and the estimated time of arrival from our managers. This is a free service.

Notification of the arrival of cargo at the destination station is carried out by Russian Railways.

You can get information about the cost of storing a container at the station and the terms of free storage for each direction from the container transportation manager.

Business Lines is in the TOP 7 market leaders in the provision of courier and transport services in Russia. Provides services for the storage and handling of goods in the warehouses of Business Lines. To track the package- means to find out about its location, transportation route, date and time of arrival, cost, description of the cargo and other useful information.

About company

The company began its existence in 2001 and is rapidly developing every year, opening more new terminals in Russia. Business Lines - all types of transportation, from bulky cargo to documents.

Transportation by motor vehicles, there is an individual transportation, totals 4000 units. For customers who need urgent shipping, the company offers - air transportation and express.

Business Lines TC Warehouse

Air transportation is available in most cities. Express delivery - transportation in one day, convenient, fast and inexpensive.

Track the shipment?

To find out at what stage of transportation the shipment is, you need to enter the invoice number in the address bar of the search, which is displayed on the main page of the site.

An invoice with an individual number is issued for each shipment, the number is also available in the order log Personal Account.

By invoice number

By recipient's last name

If for some reason you do not know or have lost the application number, you can find out the status of the parcel by filling out a special form on the official Dellin.ru website.

The form contains the following lines to fill out:

• Identification of you as a Sender or Recipient;
• Individuals indicate the series and number of the passport;
• Legal TIN;
• Departure date;
• Route indicating the city where the parcel was sent from, where it should arrive;
• Recipient data: individual, passport data, legal TIN.

Track the parcel by order number

The order number is also the invoice number, consists of 13 digits: 1701021012944, 1700361086716, 1700091216462. The numbers are entered in the search bar. After that, full information about the status of the cargo is displayed.

Package statuses

The system provides the following order statuses:

• Drafts;
• In processing;
• Fence from the address;
• Waiting for change at the terminal;
• Rejected;
• Accepted for transportation;
• On my way;
• Arrived at the terminal;
• Arrived at the airport;
• Delivery to the address;
• Return of accompanying documents;
• Order completed.

Example search result 1701021012944

The mail is not tracked, what should I do?

If the parcel is not tracked after entering the invoice number, you can call the company's hotline, or make an online call, ask an online consultant a question in the form of a message.

1. Check entry number

It is not possible to track the parcel, double-check the order number carefully, you need the numbers to match.

1. Call the hotline

Modern delivery services are distinguished by their speed and quality of work. Thanks to them, cargo of any size can be transferred in the shortest possible time over thousands of kilometers. However, if you use the services of a carrier on an ongoing basis, the quality of the work of such a service is of great importance to you. After all, sometimes we trust the most important things to shipping companies.

In this article, we will give a description of one of the well-known companies in Russia, Business Lines. A review left by some of her clients; characteristics on the official website; recommendations that we manage to find - all this will be used in order to characterize the activities of this service in more detail, to give you the opportunity to figure out for yourself how well the company performs its duties. And, of course, at the end of the review we will try to give some general point of view regarding what this service is.

About company

First, let's say a little about the institution itself and the activities it conducts. So, as noted on the website of the representative office, the company has been successfully operating since 2001. During this time, she has successfully served more than 2 million customers, many of whom, according to reviews, were satisfied with the quality of work.

Throughout Russia, you can find offices of the company "Business Lines". At the same time, Moscow and St. Petersburg are “native” cities, where most of the service's offices are located. In addition, judging by the services provided, the company most often cooperates with clients from these regions.

Read more about how Business Lines delivery is carried out and what the service offers, read in the next section. It should only be noted that the vector of activity of this organization is the focus on a positive result: customer satisfaction, task completion in the shortest possible time and continuous improvement of efficiency.

Services

So, as you already understood, we are talking about a transport service, so there is no doubt that its main function is the transportation of goods. Indeed, this transport company has a whole logistics network, which operates on the basis of its own fleet. The main task of this whole mechanism is to carry out the delivery of goods as quickly and efficiently as possible, while saving the client's time and money. However, here are a few. What suits him best is chosen by the client of the Business Lines company. The cargo can be sent from one service warehouse to another, from the customer's home to the warehouse and from home to home (options can be combined in any other way - this does not change the essence).

Other

In addition to sending and transporting goods, the opportunity to order a goods storage service also deserves attention (in case you have nowhere to attach a consignment of cargo for a certain period. Here, to improve the quality of service, there is the possibility of insuring the things you send or receive in order to warn troubles and protect your interests in a product that travels a certain distance.Everyone knows that anything can happen on the road - to prevent such a situation, there is this function that allows you to compensate for losses to Business Lines customers.

Invoice tracking is also available here. However, we will talk about it a little later.

Cost and prices

Like any company providing services, Business Lines (the feedback of any of the clients will confirm this) has its own. Since it is most often a set of variables in the form of product weight, category, dimensions or dispatch distance, the client is offered a special automatic calculator, which can be used to calculate the shipping cost. This option, of course, is not new - it was installed on the websites of many of the largest services for the delivery of goods in the Russian Federation. So in the case of the "Business Lines" company, tracking cargo is no longer a problem. However, more on that later.

In order for the client himself not to delve into all the details of how billing is carried out, here, in addition to tracking, there is also a form for automatically calculating the price. In it, you just need to clarify the options for how the delivery will be carried out - in what form, whether additional services are required (packaging, checking the goods, and so on), what are the parameters of the cargo itself. With all this in mind, the final cost of how much the delivery of "Business Lines" will cost will be determined.

As you can see, the transport company makes it possible to calculate all this without getting up from the couch. At the same time, everything is extremely simple and clear even to an ordinary computer user. This is actually a very correct approach on the part of the "Business Lines" company. The cost of cargo delivery is always an important criterion that customers are guided by when choosing a service for further cooperation.

Tracking number

The cargo tracking system also deserves special attention. With its help, you can see where your belongings are, when they will approximately arrive at their destination and they can be picked up at the Business Lines office. Waybill tracking is very convenient, as it also helps to calculate when it would be more convenient for the recipient to come to the warehouse with the document. And in general, such an approach in logistics allows, firstly, to inform the client in time about where his cargo is located; and secondly, it provides additional guarantees that your parcel will not be lost somewhere on the road, and you can absolutely safely pick it up as you arrive at your destination.

The tracking number is on the invoice. "Business lines" represent it to all clients without exception. Other companies operating in the delivery sector are required to do the same. It is customary to report the tracking code to both the recipient and the sender of the cargo for the comfortable work of both parties. So, according to the classical scheme, cargo tracking is organized in the company "Business Lines".

Personal Area

By the way, we have not specified one important detail. Clients of the company, as they register, are provided with a separate personal account. In it, they have the opportunity to carry out all the operations that we wrote about above - to calculate the price, view information about their orders, and monitor the movement of the latter. The presence of such an authorization system on the site makes it convenient to interact with the system. Plus, in the future, the service can charge more active users with some loyalty points for choosing and permanent use their services.

Support

Don't forget about customer support here. You can contact company representatives in several ways. This, of course, hot line- a telephone number, with the help of which anyone can ask a question to an employee of the company and get an answer to it; for greater user comfort, it also provides electronic form communications: correspondence or online chat. This applies to those cases when the situation is not so urgent as to make a call, but at the same time it is important for a person to find out the answer to his question.

Finally, you can always contact the representative office of the "Business Lines" company. The mode of operation at each of the 167 points is different, you can find it on the official website. Most often, the branch works on weekdays from 9 am to 6 pm, and on weekends from 10 am to 3 pm. Reception and processing of orders for transportation to the address of the recipient are carried out constantly.

Specifications

To describe how Business Lines works, the feedback of each client must be taken into account. We, as we collected material about the service, were able to find some of them and made our own conclusions from them. In the process of selecting such information, different sites were used for a more objective assessment. Here is what we managed to find, divided into two groups - laudatory recommendations and, on the contrary, negative characteristics from customers.

Advantages

Positive reviews most often note the friendly attitude of the company's employees, mention low prices for "Business lines" services. Moscow is the leader in the number of such recommendations, and this is understandable: apparently, there is a more thorough control over the quality of service. Possibly, the central offices have established more stringent monitoring of or developed an improved system of logistical processes. Be that as it may, but it is on Moscow sites that a greater number of “positive” comments regarding the activities of the service have been stopped.

Flaws

From the negative comments, we managed to learn about the messy organization of the carrier's work. Probably, it takes place in the regional outlets of the "Business Lines" company. St. Petersburg, surprisingly, is one of them.

Here people describe that their goods arrived in parts and late, someone's cargo was completely lost, someone was sent a damaged item, they were rude or provided incorrect data, and so on.

Various cases are given. For example, there is not a single review about the Business Lines company regarding the fact that the product, which, according to the tracking number, should arrive, say, on the first day, in fact, does not arrive on the second or third, and so on.

Of course, a person contacts the support service, where he can be informed that his cargo is either lost, or is already in the warehouse (but in fact it is not there), or he will refer to some unforeseen circumstances. There are many options, but dissatisfied customers are always the same. They write that they will never use the services of the Business Lines service again.

It may also be that in the desired locality there is simply no branch of the company, and then delivery costs ten times more. This is especially true for remote parts of Russia, cities located in the north or east. There, obviously, the transport system is not as developed as in the western regions, which is why people write extremely negative feedback when shipping is expensive. However, it is worth considering that it is not the carrier that builds the roads, it only delivers goods.

Reviews are a powerful tool that can really drive away a fair amount of customers, if used correctly. That's why companies care about having only positive recommendations. Apparently, the service described by us does not succeed so successfully.

conclusions

So, what can be said about delivery with "Business Lines"? The service has existed for many years, millions have used its services. Now she probably has a multi-ton turnover of goods that go between hundreds of cities. This is a gigantic company that simply could not exist if it were truly negligent and disorganized.

Perhaps the reviews that we have seen are a drop in the ocean, the very “percentage of errors”, which is a small proportion of all goods and cargo. Let's hope that by applying for the services of this company, you will be among the majority - those who successfully receive their cargo on time, in proper quality and at the most optimal cost.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.

If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)