Irreparable contact send me a copy. English letter templates and standard phrases used when shopping on eBay, Aliexpress and other online stores

To shop online in English trading platforms: eBay auction, Amazon hypermarket, Chinese Aliexpress, and hundreds of others, perfect knowledge of the English language is not at all required. Product descriptions can be easily translated by an automatic translator such as translate.ru, or simply, using any search engine, find a similar product in the Russian-language segment of the Internet with a translated description. Correspondence with eBay sellers and online store staff usually boils down to standard phrases.

We tried to put together a small "phrasebook" with a set of the most commonly used phrases and expressions that you can use to typical situations... The phrases are designed as simply as possible so that you can always "construct" the letter you need, if necessary.

1. Politeness doesn't hurt in all situations. Try to always start your message with a greeting and end with a goodbye and a signature.
2. The letter should always be specific, remember that the people you contact, as a rule, you are not the only client. Therefore, always indicate the identifier of the product (s) that the letter refers to: it can be the lot number on eBay, the internal number of the product in the online store, in extreme cases, just insert the standard URL - the link to the product. In the letter after the word product - item, you can always insert a number or a link in brackets.
3. If your knowledge of English leaves much to be desired, you should not build complex structures. In this case, brevity is your strong point. Use simple phrases.
4. Disrespect, rudeness, rudeness, threats are never helpful. Try never to "burn the last bridge" with insults, even in the most difficult and seemingly hopeless situation. It’s not in your best interest, because everything can change. On eBay, rudeness and insults are punishable, and a user's account can be blocked for threats.
5. Try to keep the letter reasoned. Do not make unfounded statements, statements, do not put forward unreasonable demands. Back up everything written with facts.

Email templates and standard phrases in other languages

Standard phrases

Questions about the purchased product

Payment for goods

Delivery. Insurance. Customs

Mediators

Cancellation of the deal

The item is not received / does not match the description. Disputes. Refunds

Feedback exchange

Standard phrases for positive feedback

Standard phrases for negative reviews

In this article, you will find information on working with difficult letters that are often encountered in business interactions, as well as see samples business letters... These are letters, the need to write which arises in a situation of violation of business interests: a letter of request and a letter of claim.

Since the situation itself is quite difficult, writing a letter in such a situation is a very important issue, in which it is important for the author to be literate, polite, correct, and at the same time, able to firmly defend his business interests.

To successfully solve the difficulties of "difficult" letters, help:

• Competent attitude in interaction: firm but correct attitude towards partnership
• Choosing an appropriate writing style (formal business or confidential business
• Competent and logical handling of facts

Samples of business letters.

(attitude - partnership, style - formal business, convincing handling of facts)

Dear colleagues!

In order to take measures to ensure the quality and reliability of the KIP-12 instrument under operating conditions, produced by the Optics Institute since 1992, we would like to ask you to: consider the possibility of providing the Optics Institute with information on the parameters of the instrument operation in real operating conditions (details in the attachment). The data you sent will allow the institute to collect the information necessary for analytics, conduct monitoring and will contribute to a more efficient resolution of issues of improving the quality and reliability of the KIP-12 device.

Please let us know in your reply letter about your decision to assist us. If you need additional information that you need to make a decision, please also report it in a response letter.

Sincerely,

Team of the Technical Bureau

Institute "Optics"

Business letter. Sample letter of request(attitude - partnership, style - confidential business, convincing handling of facts)

Dear colleagues!

We are very interested in improving the quality and reliability of the KIP-12 device, which we have been producing since 1992 and which since 1995 has found a solid application in the work of your company. Therefore, we are addressing you with this request.

To improve the quality and reliability of the KIP-12 device, we need detailed data on the operation of this device under operating conditions. In the implementation of this task, we very much count on your help and direct participation. Considering the long-term and positive cooperation of our companies, we turn to you with a request - a proposal: to help us in collecting and providing statistical information on the operation of the device. We will be grateful if you find an opportunity to collect statistics for us on the given parameters (details in the appendix). This will allow us to monitor the efficiency of the device and promptly take measures to improve the quality and reliability of its operation.

Please let us know if you are ready to help us in principle. If you need additional comments to make a decision or if you have questions, we are ready to answer them.

We will be grateful for your answer.

Sincerely,

Ivan Ivanov

Head of the Technical Bureau

Institute "Optics"

Business letter. Sample letter of request and sample letter of claim.

Take note of our information and we are sure that the issue of writing "difficult letters" for you will be much less labor-intensive.

Tamara Vorotyntseva

Take a look at our business correspondence training programs:

A fraudster under the assumed name Aleksander Kornilov, writes from the email alexander-kornilov@directproline.com
Allegedly lives in Italy for 10 years, but if you break through the IP of the email, then the United States is determined. Although, most likely, this scammer is sitting somewhere in Russia or Ukraine, and writes through a proxy server to hide the IP. The letters seem childish in content, probably some teenager or just an underdeveloped young man under the age of 20, based on his text, trades.
I punched his email address on Google, it turned out that this scammer with the fictitious name Aleksander Kornilov is already known on the Internet, he is on the blacklists of the group VKontakte "Fictional Princes! Scammers" and the site "Living Economically in Germany - Russian Germany". Ladies, please note that this Alexander Kornilov and the "German" Sergei Lavrov are one and the same person, the letters are like a carbon copy, especially this crown one: "I really missed you and your letters. Sometimes I imagine how you are sitting at your computer, you read my letter and smile. Involuntarily, and I have a smile. "

1 letter. "Hello, my name is Alexander. I found your email address on the xxxx website. I wanted to meet you,
if you have the time and desire, I will be very glad to meet you. Tell us something about yourself, what do you love? What is your hobby? I'll be waiting for your response."

2nd letter. "Hello Nadezhda, I am very glad that you answered. I will tell you a little about myself, I am 37, I was born on April 22. Originally from Russia, I have been living in Naples, Italy for ten years. restaurant business... He was married, my wife and I separated, we have a daughter. I tried to get to know local women, but nothing came of it, there was no understanding. So I decided to get to know a girl. You ask why do I need all this?
I just want to find a penpal who would understand me and maybe something more. Distance is not a problem if we want to meet. I promise that in the next letter I will write about myself in more detail, since now there is little time and I have to go. Write to me and tell me about yourself. Hope to receive your answer. Best wishes to you."

3 letter. "Hello Nadezhda. I'm glad that you answered and I wanted to know more about you, about your character. Will you tell me? It seems to me that we can switch to you. I want to tell more about myself and my past life.
My parents are ordinary people. Now they live in Russia in Volgograd and I come to them several times a year. I have a brother, he also lives in Russia, he is 5 years younger than me. My ex-wife is from Russia. We met her when I was studying in Moscow. My wife and I realized that we stopped loving each other and therefore separated about 5 years ago. She left for another man and now lives in Rome. We did not quarrel or quarrel, it happens when 2 people stop loving each other. We have a daughter Valeria, she is 10 years old and we love her. She lives with her mother. We have a very good relationship. I often visit my daughter, I am always ready to help them if needed. Now I am in the restaurant business. It is difficult but quite interesting. I have my own cafe, where you can not only drink coffee, but also have a delicious meal. I respect any kind of work and can do a lot on my own. I love listening to music and watching movies. I have long understood that happiness is not in money, but in the people who surround you. I'm tired of living alone and I want to take care and love. My salvation is work. I do not put it in the forefront. But at work I do not feel lonely and sometimes I forget that no one is waiting at home. I would like to continue our acquaintance. I shall wait for your answer. Goodbye."

Letter 4. "Hello Nadezhda. I am very pleased to receive your letters. I am now in Palermo. My trip is going well, but I am already starting to miss home. Now the work schedule is very busy and therefore I can not always answer you right away. So do not lose me. if I do not answer on time! Here I want to open small cafe... By the way, I'm registered with Skype. If you have a webcam, we could see each other. I have a little problem. To correspond with my parents, I had to install Russian Windows version and because of this, some programs were not installed on my laptop, including the webcam. I will solve this problem soon. Then we can exchange Skype. Once I really liked an Italian dish and learned how to cook it. This is sturgeon in wine sauce. Now I'll tell you how to cook it :) Cut sturgeon fillets into equal pieces without skin and cartilage and boil in white wine. Wine with finely chopped onions and lightly fried tomatoes. Pasta is warmed up, simmered in butter and sprinkled with grated cheese. When serving, the fish is poured with juice in which it
stewed by adding butter, lemon and hot tomato sauce to it. Pasta is placed next to it. The dish turns out to be very tasty! That's what my friends say. I hope you can taste my dish someday :) What is your favorite dish? By the way, can you describe the ideal man? I cannot describe the ideal of a woman. But I can say that I want a woman to be not only a wife but also good friend... I think this is important in a joint relationship. I will very much wait for your answer.
Take care of yourself. Best wishes.
Alexander"

5 letter. "Hi Nadezhda. I often thought about you but could not write before. You have become a friend and a good conversationalist for me. It is easy for me to communicate with you. Of course, it is not correct to characterize ourselves as we are not
communicated personally. You can write whatever you want in letters, but I'm honest with you. I do not like lies and prefer to tell the truth. Truth is always better and it brings intimacy. Trust develops regardless of the situation. I do not like flattery and people who try to please for the sake of profit. It brings me joy to give pleasure good people... I haven't talked about such things for a long time. And I really want to communicate with you. What do you think about it? I want to know your opinion. Tomorrow I'm going to my friend's wife's birthday. I always find it difficult to
choosing a gift for a woman. She turns 38. Can you give me some advice? What gifts do you like? Next month I want to fly to Russia and I could fly to you. We could meet. I would really like that. I will very much wait for your answer. Hope to receive it soon. Do not forget about me.
Alexander"

6 letter. "Hello dear Nadezhda. I really missed you and your letters.
Sometimes I imagine that you are sitting on the other end, reading my letter and smiling. I have a smile too. I went to my birthday and I want to tell you about it. There were a lot of people and it was fun. Only I was late because it took a long time to choose a gift. As a result, I presented a bouquet of flowers and a gold pendant. Agatha liked the gift very much. She was happy and so was I. The setting was good. I met friends whom I have not seen for a long time. I told some of them about you and they said hello to you. You are a beautiful and kind girl and I would really like you to be near. I could introduce you to friends. You would love them. We communicate with you only by letters. I want to
hear your voice. Now I do not have the opportunity to communicate via skype, so I want to call you on your phone. The call will be completely free for you. We must definitely talk to you. It's important for me. Soon I am planning a trip to Russia to visit my parents but before that I want to hear from you. Hope please write me your number mobile phone... When I was choosing a gift for
Agatha, I also bought a present for you. You can refuse or
to say that it is better to give gifts in person at a meeting. But then I will be offended. It was bought and it would be stupid to refuse. Therefore, I want you to write me an address where it will be convenient for you to receive a gift and full name. I will send it to you courier delivery... I do not accept the refusal! Now I am finishing my letter and I will very much wait for your answer.
Kiss.
P.S I also want to write my address just in case:
Name: Alexander Kornilov
Address: Via Toledo 29-15
Zip: 80158
City: Napoli
Country: Italy "