Booking and sales manager

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(name of company)

APPROVE

JOB DESCRIPTION

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(Job title)

00.00.0000N000

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(signature) (initials, surname)

Booking Manager 00.00.0000

and sales

1. General Provisions

1.1. The Reservation and Sales Manager belongs to the professional category.

1.2. Recruited for the position of Reservation and Sales Manager

person with higher professional education in tourism

(tourism/socio-cultural service and tourism/tourism and sightseeing

___________________________________________________________________________

business/management of tourism and hospitality organizations/economics

___________________________________________________________________________

and management at enterprises of tourism and hotel industry)

without presenting requirements for work experience or secondary vocational

education in the specialty "Tourism" and work experience in the field of tourism

at least 3 years.

1.3. The booking and sales manager must know:

- ______________________________________________________________________.

1.4. The Reservation and Sales Manager in his activities is guided by:

Charter (Regulations) _______________________________________________;

(name of company)

- ____________________________________________________________________.

(other acts and documents directly related to labor

function of a booking and sales manager)

1.5. Reservations and Sales Manager reports directly to

_______________________________________________________________.

(name of the position of the head)

1.6. During the absence of the booking and sales manager (vacation, illness, etc.), his duties are performed by an employee appointed in the prescribed manner, who acquires the appropriate rights and is responsible for failure to perform or improper performance of the duties assigned to him in connection with the replacement.

1.7. ___________________________________________________________________.

2. Functions

2.1. Holding marketing research tourism products.

2.2. Control over the implementation of tourist products and after-sales service.

3. Job Responsibilities

The Booking and Sales Manager is responsible for the following:

3.1. He studies the conjuncture and development trends of the market of tourist products and tourist services.

3.2. It studies and analyzes the demand for tourism products sold, the needs of tourists.

3.3. Organizes the reception of requests from tourists, registration.

3.4. Organizes negotiations with tourists, harmonization of the terms of the contract for the implementation of the tourist product.

3.5. Organizes and provides tourist services: program of stay and travel routes; start and end date of the trip, its duration; the procedure for interacting with accompanying persons and obtaining additional services; prices for tourism products and services; the minimum number of tourists in the group; ways of informing tourists about the occurrence of circumstances that impede the fulfillment of obligations.

3.6. Ensures the conclusion of contracts for the sale of tourist products, the provision of tourist services.

3.7. Manages the booking and sale of travel tickets, hotel reservations.

3.8. Maintains required documentation and prepares reports deadlines.

3.9. Organizes control over the implementation of tourist products and after-sales service, the fulfillment by the tour operator of obligations under the concluded agreements.

3.10. Examines the complaints and claims of tourists to the quality of tourist services, conducts statistical analysis complaints and claims, takes measures to eliminate shortcomings in the service of tourists.

3.11. Instructs employees of the travel agency on the need to ensure the quality and safety of the tourism products sold and the individual tourism services provided.

3.12. ________________________________________________________________.

(other duties)

4. Rights

The Reservation and Sales Manager has the right to:

4.1. Participate in the discussion of draft decisions of the organization's management.

4.2. In coordination with the immediate supervisor, involve other employees in solving the tasks assigned to him.

4.3. Request and receive from employees of others structural divisions necessary information and documents.

4.4. Participate in the discussion of issues related to the duties performed.

4.5. Require the management of the organization to assist in the performance of official duties.

4.6. _________________________________________________________________.

(other rights)

5. Responsibility

5.1. The Reservation and Sales Manager is responsible for:

For improper performance or non-performance of their official duties provided for by this job description - in the manner established by the current labor;

For violation of the Charter (Regulations) of the organization;

For offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation Russian Federation;

For causing damage to the organization - in the manner prescribed by the current labor legislation of the Russian Federation.

5.2. ___________________________________________________________________.

6. Final provisions

6.1. This job description has been developed on the basis of

Qualification characteristics of the position "Reservation manager and

sales" (United qualification guide leadership positions,

professionals and employees. Chapter " Qualification characteristics posts

employees of organizations in the tourism sector", approved by Order

Ministry of Health and Social Development of Russia dated 12.03.2012 N 220n),

_______________________________________________.

(details of other acts and documents)

6.2. Familiarization of the employee with this job description

carried out upon employment (before signing).

Familiarization of the employee with this job description

confirmed by ____________________________________________________________

(handwritten on the familiarization sheet, which is an integral part of

___________________________________________________________________________

part of this instruction (in the journal of familiarization with official

___________________________________________________________________________

instructions); in copy job description,

__________________________________________________________________________.

held by the employer; otherwise)

6.3. ___________________________________________________________________.

Job description of the manager of the hotel reservation department [name of the organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations In Russian federation.

1. General Provisions

1.1. The Reservation Department Manager belongs to the category of professionals and reports directly to the head of the reception and accommodation service.

1.2. A person who has [ the level of education] education without requirements for work experience.

1.3. The Reservation Department Manager is hired and fired from his job by order [ position of head of the organization].

1.4. The Reservation Manager must know:

Foreign languages: [ according to regular clientele] within the scope of their work;

Culture of interpersonal communication;

Abbreviations accepted in the international tourist business / hotel industry;

Rules and norms of labor protection;

Rules for the operation of means of communication.

1.5. The Reservation Manager must be able to:

enjoy modern means communications (telephone, fax, copier, personal computer and etc.);

Store and retrieve information from the file system;

Prepare and organize work.

2. Job responsibilities

Booking manager:

2.1 provides the client with oral and written information about the placement and sale of rooms in the language of the client;

2.2 answers the client's questions within the scope of his work;

2.3 makes a preliminary reservation of places in the hotel by telephone, telex and fax;

2.4 conducts telephone conversations (incoming and outgoing calls, call forwarding, standby mode, receiving and sending telephone messages);

2.5 accurately receives and transmits information, checks the receipt of information by the addressee;

2.6 hands over cases at the end of the shift.

The reservation manager has the right to:

4. Responsibility

The Booking Manager is responsible for:

4.1 for failure to perform or improper performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation;

4.2 for causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation;

4.3 for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

The job description was developed in accordance with [ name, number and date of the document].

Head of the structural unit [ initials, surname]

[signature ]

[day month Year]

Agreed:

Head of the legal department [ initials, surname]

[signature ]

[day month Year]

Familiarized with the instruction: [ initials, surname]

[signature ]

[day month Year]

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As part of the performance of his functions, the head of the Georgievskaya hotel department is obliged to:

To carry out in its activities compliance with the requirements current legislation Russian Federation, hotel regulations.

Rationally use the provided and available resources and powers, in the performance of their functions, be guided by the principles economic efficiency and match the image of the hotel.

Form and maintain business contacts of commercial interest to the hotel for the sale of services.

Ensure the safety of entrusted documents and valuables and their return, unless otherwise provided by the current legislation of the Russian Federation, local regulations hotel.

Submit to the Service Director:

Monthly - reports on the best counterparties (corporate clients and agents), data on the average monthly occupancy and revenue from the sale of rooms, the average revenue per room, the geography of requests for booking, the share of guests staying by booking in total guests who lived in a month, the share of guests who settled "from the counter". Booking list through the official website of the hotel, booking list through the official mailbox of the department. A list of email addresses of everyone from whom the reservation came. List of canceled applications indicating the reason for the cancellation.

Weekly - statistics of potential armor corporate clients- new legal entities(Payment for accommodation non-cash payment), reservations and requests for group rides, indicating companies and contact persons with whom work is being done to sell services, an updated register of existing contracts.

Daily - the amount of bookings per day, the average load for the period of interest.

As part of the performance of his functions, the head of the reservation department at the Georgievskaya hotel has the right to:

Obtaining information, including confidential, to the extent necessary to solve the tasks.

Obtaining from the Director of Service and Human Resources:

Violation Notice labor discipline and performance standards;

Templates for documents and consultations on legal registration contracts.

Receipt from the reception and accommodation service:

Forwarded incoming calls and correspondence;

Information about guests' ratings of the hotel's service and other suggestions for improving the quality of services.

Receipt from sales department:

Information about upcoming business events with possible group and individual arrivals of guests;

Information about persons responsible for individual and group booking of rooms for existing corporate clients;

Information about the persons responsible for individual and group booking of rooms when organizing business events scheduled to be held at the hotel;

Information about working with resellers and agents and working conditions for each of them.

In agreement with the director of the service and commercial director involve other services and hotel employees in the performance of tasks

Participate in the preparation of draft orders, instructions, instructions, as well as estimates, contracts and other documents related to resolving issues of group and individual hotel room reservations, promotion of services, changes in the range, algorithms for the provision of hotel services and interaction with customers, sales of hotel services

The requirement from the hotel management to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties

Acquaintance with the documents defining his rights and obligations in his position, criteria for assessing the quality of performance of official duties

In agreement with the director of the service, undergo training at the expense of the Hotel in the disciplines related to the performance of official duties

Provide management with suggestions for improving their work and the work of the hotel.

The head of the reservation department at the Georgievskaya hotel is personally responsible for:

Proper performance or non-performance of their official duties established by this job description, within the limits established by the current labor legislation of the Russian Federation.

Offenses committed in the course of their activities, within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

Causing material damage to the hotel - within the limits established by the current labor and civil legislation of the Russian Federation.

Ensuring the following results of the department's activities:

Implementation of growth plans for the average monthly occupancy of the hotel;

Timely and full implementation of action plans to stimulate sales.

Ensuring the confidentiality of information that is a trade secret.

1. General Provisions

1.1. The booking manager belongs to the category of managers.
1.2. The position of a booking manager is accepted by a person with a higher or secondary specialized education and work experience in leadership positions at least 3 years in the hospitality industry.
1.3. The booking manager must know:
- resolutions, orders, orders, other guidelines and regulations superior and other organizations in the field of hotel services;
- rules for the provision of hotel services in the Russian Federation;
- basic concepts and organization of hotel services;
- state standard hotel classifications;
- technology of providing hotel services;
- conjuncture of the market of hotel services;
- perspectives of technical, economic and social development spheres of hotel services, hotels;
- methods of collecting, processing and analyzing information;
- fundamentals of the theory of statistics and analysis;
- reporting methods;
- theory and methods of marketing of hotel services;
- management in the field of hotel services;
- methods of organizing work with customer requests;
- systems for booking and issuing services;
- customer insurance rules;
- foreign language main clientele;

- means of computer technology, communications and communications;
- technique of working with databases and computer reservation systems;
- text editors and spreadsheets for work on a personal computer;
- office work standards (classification of documents, procedure for registration, registration, passage, storage, etc.);
- the procedure for concluding and executing civil law contracts;
- schemes of work with tour operators, travel agencies, carrier companies (air, rail, bus, cruise, etc.), other organizations;
- basics of psychology;
- theory of interpersonal communication;
- conflictology;
- basics of labor legislation;
- Rules of the internal labor schedule of the hotel;
- rules of labor protection and fire safety;
- ..........................
1.4. The booking manager in his activities is guided by:
- By statute.......................(name of company)
- this job description;
- ................... (other acts and documents directly relatedwith the employment function of a booking manager)
1.5. The Booking Manager reports directly to...............(name of the position of the head)
1.6. During the absence of the booking manager (vacation, illness, etc.), his duties are performed by a deputy (an employee appointed in the prescribed manner, who acquires the appropriate rights and is responsible for failure to perform or improper performance of the duties assigned to him in connection with the replacement).
1.7. ....................

2. Functions

2.1. Organization of work on booking hotel services and providing information to customers.
2.2. Monitoring compliance with the rules for the provision of hotel services.

3. Job responsibilities

The Booking Manager has the following responsibilities:
3.1. He studies the conjuncture and development trends of the hotel services market.
3.2. Participates in the development of customer acquisition methods.
3.3. Studies and analyzes the motivation of demand for hotel services, the needs of service customers.
3.4. Develops programs for expanding the complex of hotel and other additional services.
3.5. Determines and agrees contractual prices for services.
3.6. Organizes the receipt of requests from customers, processing of payment documents.
3.7. Advising clients:
- about the rules for booking hotel services;
- about the categories of the hotel, hotels, the level of service in them;
- on the state of the environment;
- on the sanitary and epidemiological situation;
- on the conditions for ensuring personal safety, observance of consumer rights and safety of clients' property;
- about the conditions for obtaining insurance and emergency medical care.
3.8. Provides clients with information and accompanying materials on hotel services.
3.9. Organizes negotiations with clients, negotiation of the terms of the contract on:
- date of commencement and termination of the use of hotel services;
- receiving additional services;
- prices for services rendered;
- available rooms, the number of seats in the room;
- ways of informing clients about the occurrence of circumstances that impede the fulfillment of obligations (force majeure circumstances);
- time and place of payment for the reservation.
3.10. Ensures the conclusion of contracts for the provision of hotel services.
3.11. Organizes the booking of services, their confirmation and execution.
3.12. Manages hotel reservations.
3.13. Coordinates the fulfillment of obligations on:
- accommodation, accommodation and meals for clients;
- transport, excursion, medical (treatment and preventive) services;
- provision of additional services;
- customer insurance.
3.14. Prepares, draws up and endorses the documents necessary for concluding contracts on behalf of the organization with clients.
3.15. Concludes agency and other contracts.
3.16. Provides interaction with travel agencies, tour operators and ticket offices and other third-party organizations.
3.17. Participates in the development and implementation of promotional events.
3.18. Supervises subordinate employees.
3.19. Instructs staff to ensure the quality of services provided.
3.20. Monitors staff compliance with the requirements for standards and quality of customer service.
3.21. Examines the reasons for sending complaints and claims by clients to the quality of services provided or to the terms of concluded contracts and takes measures to prevent their occurrence, to eliminate deviations in the execution of accepted applications and contracts.
3.22. Organizes registration of hotel documentation, compilation, accounting and storage of reporting data.
3.23. Maintains personal contact with VIP clients.
3.24. Maintains the established documentation and prepares reports in a timely manner.
3.25. .............. (other duties)

4. Rights

The booking manager has the right to:
4.1. Participate in the discussion of draft decisions of the hotel management.
4.2. Sign and endorse documents within their competence.
4.3. Initiate and hold meetings on production, economic and financial and economic issues.
4.4. Request and receive necessary information and documents from structural units.
4.5. Conduct quality and timeliness checks on assignments.
4.6. Demand the termination (suspension) of work (in case of violations, non-compliance with established requirements, etc.), compliance with established norms, rules, instructions; give instructions for correcting deficiencies and eliminating violations.
4.7. Submit for consideration by the hotel management ideas on the admission, transfer and dismissal of employees, on the promotion of distinguished employees and on the application disciplinary actions to employees who violate labor and production discipline.
4.8. Require hotel management to assist in the performance of their duties and rights.
4.9.................. (other rights)

5. Responsibility

5.1. The Booking Manager is responsible for:
- for improper performance or non-performance of their official duties provided for by this job description - in the manner established by the current labor legislation of the Russian Federation;
- for violation of the Charter of the organization;
- for offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;
- for causing damage to the hotel - in the manner prescribed by the current labor legislation of the Russian Federation.
5.2. ....................

6. Final provisions

6.1. Familiarization of the employee with this job descriptioncarried out at the time of employment (before the signing of the employment contract).
Familiarization of the employee with this job descriptionconfirmed............(handwritten on the familiarization sheet, which isan integral part of this manual (in the familiarization logwith job descriptions) in a copy of the job description,held by the employer; otherwise)
6.2. ................

Performs direct changes to the database after a decision on price correction is made; 636.2.8 Ensures the preparation and approval of reporting documents and analytical reports on risk groups; 636.2.9 When conducting pricing, it ensures minimization of the risks of violating price discipline ( State regulation) and write-off of the goods due to the expiration date. 637 Performance evaluation indicators The activity of the Pricing Specialist is evaluated on the basis of the following indicators: 637.1 Timely and high-quality execution of all pricing procedures. 637.2 Compliance with the established procedure and deadlines for preparing reports in the entrusted direction. 637.3 Ensuring the implementation of plans for gross income. 637.4 High-quality and timely performance of the tasks and functions outlined in this job description.

Job description of the head of the department of pricing and estimated rationing

Provides: a combination of economic and administrative methods of leadership, unity of command and collegiality in discussing and resolving issues, material and moral incentives to improve the performance of subordinates; application of the principles of material interest and responsibility of each employee for the work assigned to him and the results of the work of the department.

1. Rights of the head of the department of prices and tariffs

The Head of the Department of Prices and Tariffs has the right to: 5.1. Get acquainted with the draft decisions of the company's management regarding the activities of the price and tariff department. 5.2. Submit proposals to improve the activities of the price and tariff department for consideration by the management of the enterprise.

5.3. Interact with the heads of all (individual) structural divisions of the enterprise. 5.4. Sign and endorse documents within their competence. 5.5.

Booking manager job description

The head of the department for booking and sales of tourist products of the tour operator organization is held liable: - for improper performance or non-performance of his duties stipulated by this job description - in the manner established by the current labor legislation of the Russian Federation; - for violation of the Charter (Regulations) of the organization; - for offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation; - for causing damage to the organization - in the manner prescribed by the current labor legislation of the Russian Federation. 5.2. . 6.
General provisions 635.1 This job description is the main regulatory and organizational document that establishes the functions, rights and obligations, responsibility of the Pricing Specialist, regulates the organization of his activities, the procedure business interaction with officials of structural divisions XXX and other organizations. 635.2 This job description is a document of direct action, comes into force from the date of approval and is mandatory for the employee from the moment of familiarization against signature. 635.3 Renaming, liquidation of the position of the Pricing Specialist, appointment to the position and dismissal from the position held are carried out by order of the General Director XXX.

Info

It studies and analyzes the motivation of demand for tourism products sold, the needs of tourists and other customers of services. 3.3. Creates databases on tourism products. 3.4. Determines and coordinates prices for tourist products. 3.5. Organizes and conducts business negotiations. 3.6. Ensures the conclusion of contracts for the sale of tourist products.

3.7. Manages the booking and sale of transport tickets, hotel reservations. 3.8. Coordinates the fulfillment of obligations for accommodation, accommodation, food and insurance of tourists for the period of a tourist trip, their transport, visa, excursion, medical care, provision of additional services (cultural and sports nature, guide-interpreter). 3.9. Controls the booking of services, their confirmation and execution.
3.10.

Job description of the head of the reservation and pricing department

General corporate norms The activity of the Pricing Specialist is regulated by the general corporate norms reflected in the following documents: 638.13 This job description. 639 Rights The Pricing Specialist has the following rights necessary to carry out his/her duties functional duties: 639.1 Receive information necessary for the implementation of their activities from all structural units and officials XXX within its competence. 639.2 Submit proposals to senior management on issues related to their competence. 639.3 give guidelines and clarifications to XXX employees as part of their functional duties. 639.4 Take initiatives aimed at improving the quality of their work, the work of the department, the department as a whole.
Examines the reasons for sending complaints and claims by clients to the quality of services provided or to the terms of concluded contracts and takes measures to prevent their occurrence, to eliminate deviations in the execution of accepted applications and contracts. 3.22. Organizes registration of hotel documentation, compilation, accounting and storage of reporting data. 3.23. Maintains personal contact with VIP clients.
3.24.

Maintains the established documentation and prepares reports in a timely manner. 3.25. . (other duties) 4. Rights The Booking Manager has the right to: 4.1. Participate in the discussion of draft decisions of the hotel management. 4.2. Sign and endorse documents within their competence.

4.3. Initiate and hold meetings on production, economic and financial and economic issues. 4.4.
Provides interaction with travel agencies, tour operators, tour agencies, hotels and ticket offices and other third-party organizations. 3.11. Maintains documentation and prepares reports in a timely manner. 3.12. . (other duties) 4. Rights The head of the department for booking and sales of tourist products of the tour operator organization has the right to: 4.1.
Participate in the discussion of draft decisions of the organization's management. 4.2. Sign and endorse documents within their competence. 4.3. Initiate and hold meetings on production, economic and financial and economic issues.

4.4. Request and receive necessary information and documents from structural units. 4.5. Conduct quality and timeliness checks on assignments. 4.6.
Responsibilities The Head of the Pricing Department is responsible for established by law RF order for: 6.1 Failure to ensure the performance of the functions assigned to the department. 6.2 Failure to perform or improper performance of their official duties, as well as failure to ensure the performance of work by employees subordinate to him on issues production activities. 6.3 Inaccurate information about the state of the department's work. 6.4 Failure to comply with orders, instructions and assignments CEO and Director of Business Economics. 6.5 Violation of the current legislation, the requirements of the standards of the enterprise of the quality management system of the enterprise and the requirements normative documentation regarding their production activities. 6.6 Failure to ensure compliance with labor discipline by subordinate employees. Head of Pricing Department Ts.Ts.
The head of the pricing department, in addition to the orders of the director for economics, carries out oral and written orders of the general director of the enterprise. 2 Responsibilities The head of the pricing department is obliged to: 2.1 Provide methodological guidance for the main activities of the employees of the pricing department. 2.2 Analyze and monitor performance pricing policy. 2.3 Ensure the participation of the department in the preparation of long-term and current plans for the production and sale of products. 2.4 Coordinate the activities of all functional units for the collection and analysis of commercial and economic information. 2.5 Take direct professional involvement in the implementation of the functional work of the department: - pricing; - formation of price lists; - analysis of sales (orders); - monitoring and analysis of competitors' prices.