Download the work program of the discipline quality management. Work program of discipline quality management

NON-STATE EDUCATIONAL INSTITUTION OF HIGHER PROFESSIONAL EDUCATION "INSTITUTE FOR INTERNATIONAL ECONOMIC RELATIONS"

Faculty of World Economy and International Trade

Department of Management

WORKING PROGRAM OF THE DISCIPLINE

QUALITY CONTROL

Developed in accordance with the Federal State Educational Standard

080200.62 - "Management"

Training profile

"International Management"

For full-time, part-time and part-time students

Graduate Qualification - Bachelor of Management

Moscow

APPROVED

at a meeting of the Academic Council

Minutes No. 5 dated 01.01.2001

This program was developed by Doctor of Science, Professor of the Department of Management of NOU VPO IMES.

Designed for full-time, part-time and part-time students.

Developed in accordance with the FGOS VPO.

at a meeting of the Department of Management

KNOU VPO IMES

Minutes No. 2 dated 01.01.2001

annotation

"Quality control"

The discipline "Quality Management" studies the methods, forms, means of the most effective and rational management of the quality of goods and services, based on the concept of everything general management quality (Total Quality Management - TQM).

Program academic discipline"Quality Management" is intended for full-time, part-time and part-time students studying in the direction 080200.62 "Management".

Annotation of the work program was compiled on the basis of the Federal State Educational Standard of the third generation in the direction 080200.62 "Management" for the discipline of the variable part of the professional cycle of the profile "International Management" is studied in the variable part of the professional cycle (B3).

1. The purpose and educational objectives of the discipline

The aim of the course "Quality Management" is:

formation of a complex of knowledge among students theoretical foundations and primary practical skills in the methodology, methodology and technology of product quality management (goods and services), the methodology of quality analysis and planning, its technical, organizational and information support, as well as coordination and control functions in the process of functioning of the quality system, knowledge of the main provisions international standards ISO 9000 (ISO - International Standard Organization) in quality assurance and certification.

· preparation of a bachelor - a middle manager who owns the basics of quality management as an indispensable component of the overall management of a socio-economic organization.

To achieve the goal in the process of teaching the course, the following tasks:

quality management of products (goods and services) for different stages project life cycle - from creation to implementation;

selection of the most effective ways of forming a quality system, its control and improvement;

The process of studying the discipline is aimed at deepening the formation of the following competencies:

PC-3,23,30,31.

As a result of studying the discipline, the student must:

Know:

Quality indicators and methods for their assessment (establishment);

· the basic requirements of the International Quality Standards of the ISO 9000 series;

Formation and functioning of the quality system of the enterprise (organization);

· methodology for the development of quality documentation and quality systems;

· general principles certification of products (goods and services);

· hometasks;

preparation of reports, abstracts, speeches;

preparation of reports, group and individual projects;

Intermediate testing in separate sections of the discipline.

Final control of knowledge in the discipline:

· Exam

Educational technologies

In the process of mastering the discipline "Quality Management" the following educational technologies are used:

Standard teaching methods:

· Lectures;

· Seminars;

· Computer classes;

· Homework;

· Calculation and analytical tasks;

· Independent work of students, which includes the development of statistical methods for analyzing information and interpreting the results;

· Consultations of teachers.

Teaching methods using interactive forms of educational technologies.

Main components interactive learning are interactive methods:

· Creative tasks

Use of public resources (invitation of a specialist)

Study and consolidation of new material (interactive lecture, work with visual aids, video and audio materials)

Discussion of complex and debatable issues and problems

6. Laboratory workshop

not provided.

7. Approximate topics of course projects (works)

not provided

8. Educational, methodological and information support of the discipline

1. Bass quality: A textbook. - M.: INFRA-M, 2007.

2. Dmitriev socio-economic organization. Tutorial. – M.: IMES, 2008.

2. Efimov and quality management methods: Textbook. - M.: Knorus, 2009.

3. Tepman quality [ Electronic resource] studies. allowance / Ed. - M .: Unity-Dana, 20s. - Access mode: http://www. *****/book/452/

4. Sheveleva quality: modern approaches and methods: Proc. allowance / Ural. state ped. un-t. - Yekaterinburg, 2010. - 223 p. - 25 copies.

5. Quality management. [Electronic resource] textbook. allowance. 4th ed. - M .: Unity-Dana, 20s. – Access mode: http://www. *****/book/452/

Periodicals

1. Magazines "Standards and Quality"

2. Journals "Standards and monitoring in education"

3. Journals "Methods of quality management"

Educational and professional remote access resources

6.http://www. qaulity. *****/- informational portal support for quality management in education

7.http://www. eqc. *****/ – European Quality Foundation

8.http://www. *****/ – Deming Association

9. http://*****/ - 6-Sigma Association

10. http://www. *****/ - Center "Priority"

11. http://www. *****/ - Russian site dedicated to ISO 9000, quality management and certification. The site contains sections: library, quality management, quality tools, quality terminology, news and others

12. http://www. *****/ - Publishing house "Standards and quality"

13. http://www. *****/vok. php - Russian Quality Program

14.http://rc. *****/rc/ - Research Center for Quality Problems in Specialist Training

15. http://www. *****/ - Standards Portal

16. http://quality. *****/ - Materials according to ISO 9001:2000. Materials for the development, implementation and certification of quality management systems.

9. Logistics of discipline

Specially equipped classrooms and auditoriums: computer classes, auditoriums equipped with multimedia teaching aids.

As part of the study course provides:

· current control held in the form of discussions on thematic issues at lectures, as well as in the form of reports (abstracts) and presentations at seminars.

· final examination is carried out in the form of a test conducted in the form of computer testing. To receive the final certification for the course in the test, the student must attend classes and be active in the classroom. Directly during the mastery testing, it is required to answer fifteen to twenty questions, accompanied by answers built on a selective basis.

Sample list of questions

to prepare for the test

1. Name and describe the main stages in the development of quality management systems.

2. State the essence integrated management quality.

3. What is the product quality loop?

4. What is the essence of the concept of "quality spiral"?

5. What are the goals and scope of structural and functional analysis?

6. What are the goals of the functional cost analysis?

7. What principles underlie the functional cost analysis?

8. What are the main goals of total quality management.

9. What are the benefits of a total quality management system?

10. What are the goals, objectives and role of standardization in quality management?

11. What are the classification and types of standards?

12. What are the purposes and structure of the system of international standards ISO 9000 series?

13. What are the similarities and differences between the provisions of the ISO 9000 series and the concept of TQM?

14. What are the legislative bases for standardization in Russian Federation?

15. What is the role of certification in quality management and what are its benefits from the point of view of producers, consumers and the economy as a whole?

16. What are the goals of voluntary and mandatory certification?

17. Give a classification of types of certification.

18. What are the standard schemes and standard certification procedures?

19. What are the features of the certification system in Russia?

20. What is the legislative framework certification in Russia?

21. What is the specificity of the economy of quality management?

22. How is the economic effect and economic efficiency of quality change determined?

23. What are the components of the cost of quality?

24. What are the components of the total losses from internal marriage?

25. What are the features of the company's modern strategy in the field of quality costs?

Essay topics

1. Product quality as a factor of competitiveness.

2. Evolution of the quality management paradigm.

3. The role of quality management in the overall management system.

4. Modern concept of quality management.

5. Foreign and domestic quality management experience.

6. Problems of implementing the concept of TQM in the activities of the organization.

7. Quality indicators and methods for their determination.

8. Features of the Japanese quality management system.

9. Main directions in the field of quality management.

10. Formation of the company's strategy and tactics in creating quality.

11. Circles of quality, their role and features of activity.

12. Collective forms of participation in quality improvement. Forms of staff motivation to constantly improve the quality of work.

13. Loop and spiral of quality as organizational and methodological principles of quality assurance and management.

14. Functioning of the quality assurance system.

15. Functional cost analysis in quality management.

16. The role and purpose of standardization in quality assurance.

17. Organizational and legal foundations of standardization in Russia.

18. International standardization as a quality assurance tool.

19. Certification in the quality assurance system.

20. Organizational and legal basis for certification in Russia.

DEPARTMENT OF EDUCATION OF THE CITY OF MOSCOW

STATE BUDGET EDUCATIONAL

INSTITUTION OF SECONDARY PROFESSIONAL

FORMATIONS OF THE CITY OF MOSCOW

"COLLEGE OF POLICE"

Working programm

Academic discipline:Quality control

code, specialty030912 "Law and organization of social security"

Moscow 2014

page

1. PASSPORT OF THE WORKING PROGRAM OF THE EDUCATIONAL DISCIPLINE

1. STRUCTURE and content of the EDUCATIONAL DISCIPLINE

1. conditions for the implementation of the WORKING program of the academic discipline

1. Monitoring and evaluation of results Mastering the academic discipline

1. passport of the WORKING PROGRAM of the EDUCATIONAL DISCIPLINE

QUALITY CONTROL

1.1. Scope of the program

Working programm the academic discipline is part of the working basic professional educational program in accordance with the Federal State Educational Standard in the specialty 030912 "Law and organization of social security" (advanced training), which is part of the enlarged group of specialties 030000 - "Humanities".

The academic discipline "Quality Management" is a general professional discipline that reveals the problems of quality, the methodological foundations of its management, normatively - legal framework, standards, standardization and certification of quality assurance systems, theoretical foundations in the field of quality assurance, the foundations of competition and competitiveness of products and services.

1.2. The place of discipline in the structure of the main professional educational program:

The discipline is included in the general education cycle (OP.21) and implements the following general competencies:

OK 1. Understand the essence and social significance of your future profession show a sustained interest in it.

OK 2. Organize your own activities, determine the methods and ways of performing professional tasks, evaluate their effectiveness and quality.

OK 5. Use information and communication technologies to improve professional activity.

OK 6. Work in a team and team, ensure its cohesion, communicate effectively with colleagues, management, consumers.

1.3. The goals and objectives of the discipline are the requirements for the results of mastering the discipline:

The academic discipline "Quality Management" is designed to focus on ways to improve the organization's performance through the application of modern systems quality management;formation of a holistic systemic understanding of quality management as a modern concept of management, as well as skills and abilities in the field of quality management of products, services, works, activities domestic enterprises and organizations. When implementing the program, interdisciplinary communication with other disciplines is taken into account: Management, Organizational Economics, Quality Management Systems, Certification and Standardization.

At the same time, as a result of mastering the discipline, the student must master general educational competencies in 4 blocks:

1.Self-organization

Organize their own activities, choose typical methods and methods for performing professional tasks, make decisions in standard and non-standard situations.

2.Self-learning

To search for and use the information necessary for the effective performance of professional tasks, to engage in self-education.

3.Information block

Use information and communication technologies in professional activities.

4. Communication block

Work in a team and team, ensure its cohesion, communicate effectively with colleagues, management, consumers.

The professional orientation of the study of the discipline is carried out by selecting didactic units in accordance with the OPOP of the Federal State Educational Standard “Law and organization of social security”.

The academic discipline "Quality Management" is focused on achieving the following goals:

learning about theoretical and methodological quality management systems, the basics of quality control and product testing;

mastering the skills to apply the acquired knowledgeto improve the activities of the organization through the use of modern quality management systems; implementing and improving the effectiveness of the quality management system in order to increase customer satisfaction by meeting their requirements;

development concepts of TQM and certification of products and quality management systems in organizations; competition and competitiveness;

Upbringing modern views and approaches of quality management science to improve the quality of products and services;

application of natural science knowledge in professional activities and everyday lifeto ensure quality at various stages of the product life cycle and the formation of a holistic systemic understanding of quality management as a modern management concept, as well as skills and abilities in the field of quality management of products, services, works, activities of domestic enterprises and organizations.

1.4. Profile component (orientation) of general education discipline.

Profile study of the discipline is carried out:

1. Redistribution of hours from one topic to another without changes, taking into account the profile of the received vocational education.

2. The implementation of interdisciplinary connections of the discipline with the professional disciplines of the OPOP of the Federal State Educational Standard.

3. Organization of extracurricular independent work aimed at expanding and deepening the knowledge that will be necessary in the implementation of professional activities (professionally significant content).

maximum student workload 81 hour, including:

Mandatory classroom teaching load of the student 54 hours;

Independent work of the student 27 hours.

2. STRUCTURE AND CONTENT OF THE EDUCATIONAL DISCIPLINE

2.1. Volume of academic discipline and types of educational work

Type of study work	Watch Volume
Mandatory classroom workload
Including:
workshops
Independent work of the student (total)
including:
for execution homework to prepare for training sessions
to perform extracurricular independent work aimed at deepening and expanding knowledge of the discipline necessary in future professional activities
of them:
Preparation of a presentation, a report on the topic "The emergence of quality management elements in Russia."
Preparation of a presentation, report on the topic "Approach to quality from the point of view of the consumer and the manufacturer"
Work with the Law of the Russian Federation of February 7, 1992 No. 2300-1 “On Protection of Consumer Rights”
Preparation of a presentation, a report on the topic "Analyze the quality of shoes from different manufacturers and draw conclusions."
Preparation of a presentation, a report on the topic "Key success factors in the field of quality management in various industries."
Charting a variety of quality management methods.
Drawing up a project. Development of a quality management program.
Outline the basic concepts of certification. Mandatory and voluntary certification.
Preparation of a report, presentation on the topic “Analyze the application of the 9000 series standards in enterprises. Structure of ISO 9000 family standards.
Outline the basic concepts of standardization. Types of documents in the field of standardization and certification.
Drawing up a sequence of procedures for developing standards. Rules for the development and approval of national standards.
Preparation of a report, presentation on the topic "The main directions of the national policy in the field of quality problems."
Preparation of a report, presentation on the topic "Quality management at various stages of the product life cycle".
Drawing up a diagram of the marketing service and determining its role in the enterprise. Functions and tasks of marketing.
Final certification in the form	offset

2.2. Thematic plan and the content of the academic disciplineQuality control

Name

Name of sections and topics		Watch Volume	Level of development
Section 1. The concept of quality and quality management
Topic 1.1. Introduction. Subject, content and objectives of the discipline
		History of quality management. Stages of development of the philosophy of quality. Stages of evolution in the field of quality.
		Basic terms and definitions. Quality as an object of management.Complex concept of quality.
		Formation and development of quality management.
	1. Preparation of a report, presentation. The origin of quality management elements in Russia.
Topic 1.2. The essence of quality and its management
		Aspects of quality.Systems approach to quality management.
		Classification of quality indicators.
	Independent (extracurricular) work of students: 2. Preparation of a report, presentation. Approach to quality from the point of view of the consumer and the producer.
Topic 1.3. Quality Management Principles
		Quality and management.
		Principles and functions of quality management.
		Quality management mechanism.
Topic 1.4. Quality and competitiveness of products and services
		The quality of producers and consumers.
		The concept of competitiveness.
		Indicators and main factors determining the competitiveness of products and services.
	Workshops: 1. Unfair competition and the quality of the enterprise.
	Independent (extracurricular) work of students: 3. Work with the Law of the Russian Federation of February 7, 1992 No. 2300-1 "On Protection of Consumer Rights"
Topic 1.5. The concept of competition, the conditions for its existence
		The concept of competition. Types and forms of competition.
		An integrated approach to ensuring the quality of finished products.
		Competitive strategy.
	Workshops: 2. Evaluation of the quality of products from different manufacturers. 3. Determination of the competitiveness of the enterprise.
	Independent (extracurricular) work of students: 4. Preparation of a report, presentation. Analyze the quality of shoes from different manufacturers and draw conclusions. 5. Preparation of a report, presentation. Key success factors in the field of quality management in different industries.
Topic 1.6. Basic quality management methods
		Basic quality methods and their characteristics.
		Administrative management.
	Workshops: 4. Quality management system at the enterprise.
	Independent (extracurricular) work of students: 6. Work with the textbook. Charting a variety of quality management methods. 7. Drawing up a project. Development of a quality management program.
Section 2 Certification of products and quality systems
Topic 2.1. Essence and content of certification
		Brief history of certification. Definition of the basic concepts of certification.
		Purpose of certification.Certification system for products and industries.
		General order and sequence of procedures for certification of quality systems. Economic assessments of work on certification of products, services and quality systems.
	Workshops: 5.Economic relationships in the certification process. 6.Working with federal law dated December 27, 2002 No. 184-FZ. Responsibility for violation of the rules for performing certification work. 7. Improvement of the certification procedure.
	Independent (extracurricular) work of students: 8. Work with the Federal Law of December 27, 2002 No. 184 - FZ. Outline the basic concepts of certification. Mandatory and voluntary certification.
Topic 2.2. ISO 9000 family system of standards
		The role of standardization in development international trade and cooperation. Main international organizations for standardization.
		The role of standardization in ensuring the quality of goods and services. International standards for quality systems ISO 9000 series and their structure.
		Implementation of standards.
	Workshops: 8.Documentation of the quality management system in accordance with ISO 9000 series standards. 9.Basic principles for building ISO 9000 series standards.
	Independent (extracurricular) work of students: 9. Preparation of a report, presentation. Analyze the application of the 9000 series standards in enterprises. The structure of the ISO 9000 family of standards.
Topic 2.3. Legal basis for certification and standardization in the Russian Federation
		Fundamental documents on legislation, standardization and certification, concepts, regulations, rules, directives, instructions.
		Regulatory and legal framework for the organization of quality management systems on paper or electronic media.
		Regulatory support of quality systems at enterprises
	Workshops: 10. Legislative basis for confirmation of compliance. 11.Information Support standardization.
	Independent (extracurricular) work of students: 10. Work with the Federal Law of December 27, 2002 No. 184 - FZ. Outline the basic concepts of standardization. Types of documents in the field of standardization and certification.
Topic 2.4. State and international standards and quality systems
		Varieties of normative documents: standard, preliminary standard, document specifications, a set of rules, regulations. Types of standards.
		Brief history of the development of standardization. Basic concepts and definitions in the field of standardization, goals, organization of work on standardization, regulations standardization and requirements.
		The role of standardization in ensuring the quality of goods and services, information support.State standardization system.
	Workshops: 12. System of bodies and services of standardization in the Russian Federation. 13. Application of standards in the Russian Federation. 14. International cooperation in the field of quality assurance.
	Independent (extracurricular) work of students: 11. Drawing up the sequence of the standards development procedure. Rules for the development and approval of national standards.
Section 3 Modern problems of quality management
Topic 3.1. Quality issues and role marketing activities in the quality management system
		The level of general quality problems in Russia.
		Stages of formation and types of costs for product quality.
		The role of marketing activities in the quality management system.
	Independent (extracurricular) work of students: 12. Preparation of a report, presentation. The main directions of the national policy in the field of quality problems. 13. Preparation of a report, presentation. Quality management at various stages of the product life cycle.
Topic 3.2. Management Accounting and Budgeting
		The main methods of management that contribute to improving the quality of products (services).
		The objectives of the implementation of the management accounting system.
		The main tasks of the budgeting system.
	Independent (extracurricular) work of students: 14. Drawing up a marketing service scheme and determining its role in the enterprise. Functions and tasks of marketing.
	offset
Total
Preparing homework for class
Total

To characterize the level of development educational material the following notation is used:

1. - introductory (recognition of previously studied objects, properties);

2. - reproductive (performing activities according to a model, instructions or under guidance)

3. - productive (planning and independent implementation of activities, solving problematic tasks)

3. conditions for the implementation of the discipline program

3.1 Minimum logistics requirements

The implementation of the discipline program requires the presence of a study room.

Study room equipment:

Seats by the number of students;

Teacher's workplace;

Educational-methodical complex on discipline.

Technical training aids:

Computer;

Projector;

Audio-, video - educational materials.

3.2. Educational and methodological complex of the academic discipline, systematized by components

1. Extract from the Federal component state standard general education.
2. Federal state educational standard of secondary vocational education specialty 030912 "Law and organization of social security".
3. The working program of the discipline "Quality Management".
4. Calendar-thematic plan.
5. Guidelines for the implementation of laboratory and practical exercises.
6. Guidelines for the implementation of extracurricular (independent) work.
7. Materials of intermediate control (questions for tests).

3.3. Information support of training

Main sources:

1. Kuznetsova N.V. / Quality Management / Study Guide - M .: Flint: MPSI, 2009
2. Koshevaya I.P., Kanke A.A. / Metrology, standardization and certification: textbook .- M .: Publishing House "FORUM": INFRA-M, 2008

Additional sources:

1.Bakanov M.I., Sheremet A.D. / Theory economic analysis: Textbook for students of economics. specialist. – 4th edition, revised. and additional - M.: Finance and statistics, 2005

2.Baumgarten L.V./ Quality management in tourism. Workshop: study guide.- M.: KNORUS, 2008

3. Vikhansky O.S., Naumov A.I. Management / Textbook - M .: Gardariki,
2006

4. Deeva V.A., Kobiashvili N.A., Kobulov B.A. / Quality Management: Textbook .- M .: Publishing House "Jurisprudence", 2009

5. Mazur I.I., Shapiro V.D. Quality Management / Textbook-2nd ed.-
Moscow: Omega-L, 2005

6. Mishin V.M. Quality Management / Textbook for university students, 2-
e ed., revised. and additional - M.: UNITY-DANA, 2005

7. Nikiforov A.D. Quality management / Textbook for universities.-
Moscow: Bustard, 2004

8.Prosvetov G.I. / Quality Management: Tasks and Solutions: Training and Practical Guide.- M .: Alfa-Press Publishing House, 2009

9. Rzhevskaya S.V. / Quality management: workshop: textbook .- M .: University book, Logos, 2009

10.Savitskaya G.V./Analysis economic activity enterprises / Textbook for university students, obuch. by economy specialist. and directions - 2nd edition, revised. and additional - M .: Minsk: IP "Ekoperspektiva", 2009

11. Sergeev I.V. Economics of the organization / Textbook - 2nd ed. - M .:
Finance and statistics, 2007

12. Chernyakhovskaya T.N./Marketing activities of the enterprise: theory and practice. - M.: Higher education, 2008

results (mastered general competencies)	Main indicators for evaluating the result	Forms and methods of control and evaluation
OK 1. Understand the essence and social significance of your future profession, show a steady interest in it.	Know: Basic terms and definitions in the field of quality and quality management; Quality management methods; Factors affecting product quality. Be able to: Use the acquired knowledge in everyday and professional activities.	Poll by individual assignments. Drawing up diagrams and tables.
OK 2. Organize their own activities, determine the methods and ways of performing professional tasks, evaluate their effectiveness and quality	Know: Development of Soviet quality management systems; Scientific organization of work to increase the motor resource of engines; Integrated product quality management system. Be able to: Use the necessary information when solving quality issues;	Timely completion of independent work, checking the results of work with a presentation or reports Evaluation of the implementation of practical tasks, tests, solving situational problems. Poll by individual assignments.
OK 5. Use information and communication technologies to improve professional activities	Know: State and international standards and quality systems; Quality control methods; Be able to: Use the necessary information when solving quality issues; Master the methods of group work in solving specific production problems.	Evaluation of the implementation of practical tasks, tests, solving situational problems. Poll by individual assignments. Evaluation of the performance of independent work on the topic. Evaluation of the level of mastering the material of topics during the protection of intermediate control.
OK 6. Work in a team and team, ensure its cohesion, communicate effectively with colleagues, management, consumers	Know: The main stages of the formation of quality costs; Quality control methods; Modern quality problems. Be able to: Use the necessary information when solving quality issues; Master the methods of group work in solving specific production problems.	Expert observation of the actions of students. Expert assessment of performance practical work, individual tasks, reports. Expert observation and evaluation of the implementation of reports, reports, answers to control questions. Analysis of statements, arguments of students during the discussion.

MINISTRY OF EDUCATION AND SCIENCE OF THE RUSSIAN FEDERATION

MOSCOW ENERGY INSTITUTE

(TECHNICAL UNIVERSITY)

INSTITUTE OF ENERGY EFFICIENCY PROBLEMS (IPEEf) ____________________________________________________________________ __________________________________________________________

Field of study: 140100 Thermal power engineering and heat engineering

Master's program: “Autonomous energy systems. Hydrogen and electrochemical energy”

Qualification (degree) of the graduate: master

Full-time form of education

WORKING PROGRAM OF THE DISCIPLINE

"QUALITY CONTROL"

Cycle:	general scientific
Part of the loop:
No. of discipline according to the curriculum:	IPEEf; M1.5.2
Hours (total) according to the curriculum:
Labor intensity in credit units:		2 semester - 3
Lectures	36 hours	2 semester
Workshops	18 hours	2 semester
Laboratory works	Laboratory work is not provided by the curriculum
Calculation tasks, abstracts	20 hours on your own. work	2 semester
The volume of independent work according to the curriculum (total)	54 hours
Exams		2 semester
Course projects (works)	The course project (work) is not provided for by the curriculum

Moscow - 2011

1. GOALS AND OBJECTIVES OF MASTERING THE DISCIPLINE

The purpose of the discipline is assimilation by students of the value of quality in activities modern organization and formation of a knowledge system for organizational, managerial and design and analytical activities in the field of quality management.

Upon completion of mastering this discipline, the student is able and ready to:

Improve and develop your intellectual and general cultural level, achieve moral and physical improvement of your personality (OK-1);

fluently use Russian and foreign languages ​​as a means of business communication, ability to active social mobility(OK-3);

Purchase and use independently practical activities new knowledge and skills, including in new areas of knowledge not directly related to the field of activity, to expand and deepen their scientific outlook, including with the help of information technology (OK-6);

· use the idea of ​​the methodological foundations of scientific knowledge and creativity, the role of scientific information in the development of science (OK-8);

the ability to analyze the natural science essence of problems that arise in the course of professional activity (PC-5);

· draw up, present and report the results of the work performed (PC-8);

· to use modern and perspective computer and information technologies (PC-9);

readiness to supervise all types of work related to the efficient and uninterrupted operation of production equipment (PC-17);

· willingness to use modern achievements of science and advanced technology in research work (PC-22);

the ability to plan and set research objectives, choose methods of experimental work, interpret and present the results of scientific research, give practical advice on their introduction into production (PC-23);

readiness to present research results in the form of reports, abstracts, scientific publications and public discussions (PC-24);

readiness to lead a team of performers, make decisions, determine the order of work (PC-25);

Ability to develop long-term work plans production units, planning the work of personnel and payroll funds (PC-27);

· readiness to develop plans and programs for organizing innovation activities at the enterprise (PC-30).

The tasks of the discipline are:

studying the essence of the category "quality" in relation to the tasks of managing an organization, forming an idea of ​​quality as one of the main goals of an organization; acquaintance with the evolution of quality management, patterns of development of the theory and practice of quality assurance in the organization; analysis of the main methods of quality management at enterprises of any form of ownership and types of activity; formation of an idea of ​​quality management as a systemic process interconnected with all aspects of the organization's activities; studying the role of the state in ensuring product quality, familiarity with the main legislative acts of the Russian Federation in the field of quality; consideration of specific methods of quality assurance in the organization, study of modern approaches to quality management, analysis of the economic mechanism of quality assurance.

2. THE PLACE OF DISCIPLINE IN THE STRUCTURE OF THE EEP HPE

The discipline belongs to the variable part of the general scientific cycle M1 of the main educational program for the preparation of masters under the program “Autonomous Energy Systems. Hydrogen and electrochemical energy” direction 140100 – Thermal power engineering and heat engineering.

The discipline is based on the following disciplines: "Mathematical analysis", " Information Technology”, “Probability theory and mathematical statistics”, “Economics and production management”.

The knowledge gained in mastering the discipline is necessary when performing the master's final qualifying work.

3. RESULTS OF MASTERING THE DISCIPLINE

As a result of mastering the academic discipline, students must demonstrate the following educational outcomes:

Know:

methods and procedures for assessing the level of product quality (OK-1, OK-6, OK-8, OK-9, PC-1, PC-5);

· the evolution of the development of quality management systems, patterns of development of the theory and practice of quality assurance in the organization (OK-1, OK-6, OK-8, OK-9, PC-1, PC-5);

· the basic principles of modern product quality management systems (OK-1, OK-6, OK-8, OK-9, PC-1, PC-5);

· the relationship of quality management, as a system process, with all aspects of the organization's activities (OK-1, OK-6, OK-8, OK-9, PC-1, PC-5);

the main standards of quality management systems, navigate in their comparative characteristics, advantages and limitations (OK-1, OK-6, OK-8, OK-9, PC-1, PC-5);

basics Russian legislation in the field of quality, standardization and certification (OK-1, OK-6, OK-8, OK-9, PC-1, PC-5);

· general concepts economics of quality (OK-1, OK-6, OK-8, OK-9, PC-1, PC-5).

Be able to:

use legal documents in their activities (OK-8, PK-1, PK-9, PK-23, PK-27); find organizational and managerial decisions and be responsible for them (OK-8, PC-1, PC-9, PC-23, PC-27); search for information on the received task, collect, analyze the data necessary to solve the set economic tasks (OK-8, PC-1, PC-9, PC-23, PC-27); choose tools for processing economic data in accordance with the task, analyze the results of calculations and justify the conclusions (OK-8, PC-1, PC-9, PC-23, PC-27); apply in practice specific methods for analyzing the causes of quality problems and finding solutions to these problems (OK-8, PC-1, PC-9, PC-23, PC-27); analyze the economic mechanism of quality assurance, calculate the cost of quality assurance, and predict the economic effect (OK-8, PC-1, PC-9, PC-23, PC-27).

Own:

· methodology for assessing the level of product quality (OK-8, OK-9, PC-1, PC-5, PC-8, PC-9, PC-22, PC-23, PC-24);

· methods of quality assurance in the organization (OK-8, OK-9, PC-1, PC-5, PC-8, PC-9, PC-17, PC-25, PC-27, PC-30);

· methodology for calculating the cost of quality assurance (OK-8, OK-9, PC-1, PC-5, PC-8, PC-9, PC-22, PC-23, PC-24);

· methodology for calculating the economic efficiency of consumer quality (OK-8, OK-9, PC-1, PC-5, PC-8, PC-9, PC-22, PC-23, PC-24).

4. STRUCTURE AND CONTENT OF THE DISCIPLINE

4.1 Structure of the discipline

The total labor intensity of the discipline is 3 credits, 108 hours.

	Section of discipline.	Total hours per section		Types of academic work, including independent work students and labor intensity (in hours)	Forms of current progress control (by sections)
	Introduction							Written survey on theory
								Settlement task
	Methods and procedures for assessing product quality
	Organization of product quality control and defect prevention							Written survey on theory
	Statistical quality control							Written survey on theory
	Statistical Methods quality control							Test, calculation task
	Standardization and certification in the quality management system
	Evolution of approaches to quality management
	Quality management methodology
	Quality Cost Management							Written survey on theory
								Combined form

4.2.1. Lectures:

2 semester

1. Introduction

Subject and objectives of the course. Quality management as a factor in the success of an enterprise in the competitive struggle.

2. Qualimetry and its use in quality management

Quality indicators as the main category for assessing consumer values. Classification of values. Classification of product quality indicators. Service quality indicators and their features. Stages of assessing the level of product quality. Classification of methods for determining product quality indicators. Methods for assessing the level of product quality. Differential method for assessing the level of product quality. A comprehensive method for assessing the level of product quality. Integral indicator of quality. Mixed method for assessing the level of product quality. Clustering base samples.

3. Control, accounting and analysis of quality management processes

Organization of product quality control and defect prevention. The concept of control. Stages of control. Kinds technical control. Means of product quality control. Statistical quality control. Ways of presenting products for control. Methods for selecting units of production in the sample. Sample classification. Ensuring randomness and representativeness of samples. Criteria for making a decision on the results of control. Control standards. Control plan. Definition and indicators of marriage. Classification of defects Supplier's risk and consumer's risk. Layering method. Graphs as a method of quality control. Pareto chart. Causal Ishikawa Diagram. Bar graph. Scatter chart. Control cards.

4. Special subsystems of quality management

Standardization in the quality management system. The essence of standardization processes. Russian standardization system. The system of international standards. Certification of products and quality systems. Definition, objectives and principles. certification systems. certification schemes.

5. Evolution of approaches to quality management

Basic principles of modern product quality management systems. Development of a systematic approach to quality management. Quality loop. Deming cycle. Quality management mechanism. Existing quality management systems.

6. Methodology of quality management

Principles of quality management in the organization. Cycle PDC(S)A. Process and system approach in management Quality management processes: classification, description, management and regulation (ISO 9000, ISO 9001). Classification of quality management processes. Description (modeling) and regulation (documentation) of the process. Techniques for modeling business processes.

7. Quality Cost Management

General concepts of quality economics. Economic efficiency consumer quality. Classification of costs for quality assurance. PAF cost model. Measuring the cost of quality.

4.2.2. Workshops:

2 semester

Methods and procedures for assessing product quality. Determination of weight coefficients of quality indicators. Definition complex indicator quality based on the weighted average.

Methods and procedures for assessing product quality. Differential and complex methods for assessing the quality level of homogeneous products. Integral and mixed methods for assessing the quality level of homogeneous products. Clustering base samples.

Statistical methods of quality control. Pareto charts and their use to identify the main defects and the most serious causes of marriage. Stages of building a Pareto chart. Using ABC analysis in conjunction with Pareto charts. Bar graph. Construction and analysis. Scatter chart. Construction and analysis. Control charts as a means of recording quality measurement results. The use of control charts in the analysis of the quality of technological processes.

4.3. Laboratory works: Laboratory work is not provided by the curriculum

4.4. Settlement tasks: During the 2nd semester of study, students must complete and submit the following calculation tasks for verification.

Exercise 1.

1. Select an object of expertise. The object of examination can be food, household appliances, measuring instruments, etc.

2. Form single quality indicators. Determine which classification group (subgroup) they belong to.

3. Determine the measures of quality indicators (in units of physical quantities or in dimensionless units).

4. Arrange the results in the form of table 1.

Table 1

	Single quality indicators	Classification group	Classification subgroup

Task 2.

1. Select an object of expertise. The object of expertise can be any service.

2. Form single quality indicators. Determine which classification group they belong to.

3. Arrange the results in the form of table 2.

Table 2.

	Single quality indicators	Classification group

Task 3.

The goods selected as the object of examination in the first task shall be accepted as the evaluated sample. Take a similar product as a base product and compare the quality level using a differential, complex (set the weight coefficients yourself) and a mixed method.

Task number 4.

Build and analyze the Pareto chart and the Ishikawa chart. As a problem that needs to be analyzed and eliminated, consider the reasons given by the teacher (the number of reasons should be taken at least 7, the number of delays should be set approximately, based on personal experience).

Essay topics

1. Various philosophical approaches to the definition of the category "quality".
2. Basic terms and concepts of quality management.
3. Evaluation of the effectiveness and quality of management.
4. Features of the system and process approach to quality management.
5. Diversification of quality management and life cycle products.
6. Internet technologies in quality management.
7. Experience in creating a quality management system at Russian enterprises.
8. Features of the US experience in the field of quality management.
9. Features of the Japanese experience in the field of quality management.
10. Quality management in Western Europe.
11. Domestic experience in organizing quality management.
12. Product quality control systems.
13. Use of control charts for product quality management.
14. Use of qualimetry for quality management tasks.
15. Importance of standardization for quality management.
16. The history of the creation and development of international standards ISO 9000.
17. Modern version of ISO 9000 quality system standard.
18. The value of integration and disintegration for the tasks of improving the quality of management.
19. Product certification, its importance for quality management.
20. Certification of quality systems according to ISO 9000.

21. Quality awards. Experience of leading enterprises.

4.5. Course projects and term papers: course project ( course work) not included in the curriculum

5. EDUCATIONAL TECHNOLOGIES

Lecture classes are conducted in the form of lectures with presentations.

Workshops conducted in the traditional form with the analysis of specific situations.

Independent work includes preparation for lectures, tests, doing homework, preparing an essay and preparing its presentation for defense, preparing for tests and exams.

6. EVALUATION TOOLS FOR CURRENT CONTROL OF PROGRESS, INTERIM CERTIFICATION ON THE RESULTS OF MASTERING THE DISCIPLINE

Current control: intermediate written surveys on individual sections of the discipline, written homework, test papers on the topics of practical classes, preparation of an essay.

Certification by discipline- test and exam.

The grade for mastering the discipline is calculated from the condition: 0.25´(arithmetic mean grade for tests and abstract) + 0.25´grade for the calculation task + 0.5´grade for the answer in the exam.

An assessment for 1 semester is entered in the Diploma Supplement.

7. EDUCATIONAL-METHODOLOGICAL AND INFORMATION SUPPORT OF THE DISCIPLINE

7.1. Literature:

1. Quality management: a textbook for university students / Evans: translated from English. Ed. ; foreword - M.: UNITI - DANA, 2007 - 671 p. - (Series "Foreign textbook")

2. Quality management: Textbook for university students / ed. - 3rd ed., revised. And extra. - M.: UNITI - Dana, 2007, - 352 p.

Gissin, quality: textbook for universities / . - 2nd ed., add. and reworked. - xxx: Mart, 2s. - Economics and management) Aristov quality: Proc. Allowance for universities. – M.: INFRA-M, 2003. – 240 p.: ill. - (Series "Higher education"). Fomin. Quality control. Certification: Textbook. - 2nd ed., revised. and additional – M.: Os-89, 2007. – 384 p. Ogvozdin, quality: Fundamentals of theory and practice: Textbook / . - 4th ed., Rev. and additional - M.: Business and service, 2s. Basovsky, quality: a textbook for universities in economic specialties /,. - M. : INFRA-M, 2s. - Higher education)

7.2. Electronic educational resources:

system distance learning Prometheus; EOR posted on the website of the Department of IVF

b) others:

a set of presentations on the subject of the discipline.

8. LOGISTICS OF THE DISCIPLINE

To ensure the development of the discipline, it is necessary to have a classroom equipped with multimedia tools for presenting lecture presentations.

The program was drawn up in accordance with the requirements of the Federal State Educational Standard of Higher Professional Education and taking into account the recommendations of the PrEP VPO in the direction of preparation 140100 - Thermal power engineering and heat engineering

THE PROGRAM IS MADE BY:

"AGREED":

Head Department of ChiEE

Doctor of Chemical Sciences, Professor

"APPROVE":

Head Department of IVF

Doctor of Technical Sciences, Professor Yev

The course "Quality Management" studied by students in parallel with other general professional disciplines reflects the specifics of professional problems and lays down:

Basic knowledge of industrial relations and principles of product quality management, taking into account technical, financial and human factors;

Practical skills in using methods for solving problems to determine the optimal ratios of quality and reliability parameters of various man-made systems in their design, refinement, in the organization of technological preparation for production, in the preparation and development of experimental and serial production;

Understanding the essence and social significance their future profession, the main problems of product quality management and ensuring market competitiveness are complex technical systems, vision of the relationship of these problems with the level of development of the management of a particular enterprise and the industry as a whole;

Ability to project activities in the field of system organization and product quality management based on a systematic approach, the ability to build and use models to describe and predict the quality level of designed complex man-made systems, to carry out their qualitative and quantitative analysis;

Justification abilities management decisions taking into account modern concepts of quality management and rational use resources.

The main goal of studying the discipline is to teach students approaches to the development of quality management systems for complex man-made systems at the stage of their design, refinement and development of experimental and serial production based on a set of knowledge in the field of theoretical foundations and contemporary practice quality assurance.

The main objective of the discipline is to understand quality as a factor in the success of an enterprise in the conditions market economy, mastering the methodology and terminology of quality management, knowledge of the recommendations of Russian and international standards for quality assurance at enterprises, on the procedures for certification of products and quality management systems, mastering professional approaches to designing quality assurance systems and organizing product quality management.

This discipline is associated with the following courses: probability theory and mathematical statistics, economics, enterprise economics, organization of production at an enterprise, management, marketing.

have a concept

- about the essence of economic phenomena and processes;

About the history of quality management;

know:

Methodology and terminology of quality management and reliability of complex man-made systems;

Features of existing management and quality assurance systems, evolution and main stages in the development of quality management and general management;

Modern methods of forecasting and ensuring a given level of product quality, used at various stages of its life cycle;

Procedures for certification of products and quality management systems.

be able to:

Use probabilistic-statistical methods for assessing the quality of complex man-made systems and changes in product quality during their operation at various stages of the life cycle;

It is correct to make a choice of probabilistic - statistical laws of distribution for correct evaluation calculations of the level of quality and reliability of the operation of various man-made systems;

Use methods to ensure the specified quality and reliability of complex man-made systems at various stages - from design to mass production;

Conduct structural and functional analysis the quality of complex man-made systems with various construction schemes using probabilistic methods;

Apply existing methods forecasting when assessing the quality and operational life of complex man-made systems;

Design product quality management systems, plan the organization of activities and work to ensure a given level of product quality at the enterprise and to eliminate emerging defects;

own:

The main methods for assessing the quality of industrial products;

Special terminology of the discipline.

Section of discipline	Hours total	including (hours)
		Myself. Work	Aud. classes
				Practical work and seminars
Topic 1 Subject and scope of quality management
Theme 2 Methodological foundations of quality management
Theme 3 The content of modern approaches to quality management
Theme 4 Quality management in the design and development process
Theme 5 Quality management in the procurement process
Theme 6 Quality management in production and service
Theme 7 Quality Cost Management
Theme 8 Certification of products and quality systems

4.2. The content of the sections of the discipline

Topic 1 Subject and scope of quality management

Competitive environment market economy as an incentive for the development of quality management. Relationship between general management and quality management. The complexity of the concept of quality, which characterizes the effectiveness of various aspects of the enterprise. Modern approaches to the definition of the content of the category "quality". Quality management methods. Classification of quality management methods. Formation and development scientific schools quality management.

1. Competitive environment of the market economy as an incentive for the development of quality management.

2. Relationship between general management and quality management.

3. The complexity of the concept of quality, which characterizes the effectiveness of various aspects of the enterprise.

4. Modern approaches to the definition of the content of the category "quality".

5. Quality management methods.

6. Classification of quality management methods.

7. Formation and development of scientific schools of quality management.

8. A systematic approach to the organization of the quality management system at the enterprise.

9. Methods for modeling quality management systems.

10. Making managerial decisions in the field of quality.

11. Formation of a generalized assessment of the quality level in a multi-criteria assessment.

12. The concept of integral quality.

13. Classification of levels of quality management.

14. Principles and functions of quality management.

16. Trends characterizing the main approaches to quality management in domestic and foreign practice.

17. Basic provisions of the concept of total quality management.

18. a brief description of MS ISO 9000:2000 series.

20. The concept of continuous improvement.

21. Impact of the design and development process on quality final product enterprise activities.

22. Quality management methods in the design and development process.

23. Elements of quality control in the procurement process.

24. Methods for assessing the capabilities of suppliers.

26. Formation of a system of partnerships with suppliers.

27. Quality management functions implemented in the production and service process.

28. Factors that shape quality in the production and service process.

29. Classification and content of types of quality control.

30. Statistical methods of quality control.

31. System of indicators of product quality and methods for their determination.

32. Stages of formation and types of costs for product quality.

33. Information base cost analysis for product quality.

34. Methods of cost analysis for product quality.

35. Methods for analyzing marriage and losses from marriage.

36. The concept of product certification. Benefits of product certification.

37. Stages of certification of quality systems.

38. International practice of certification.

1. Salimova T.A. Quality control. – M.: Omega-L, 2007. – 414 p.

2. Quality management: Textbook for universities / S.D. Ilyenkova, N.D. Ilyenkova, V.S. Mkhitaryan and others.; Ed. S.D. Ilyenkova. - M.: UNITY-DANA, 2006. - 334 p.

3. Mazur I.I. Quality control. – M.: graduate School, 2005. - 334 p.

1. Aristov O.V. Quality Management: Textbook. - M.: INFRA-M, 2006. - 240 p.

2. Basovsky L.E. Quality control. -M. : INFRA-M, 2006. - 212 p.

3. Mironov M.G. Quality control. - M.: Prospekt, 2006. - 288 p.

4. Nikiforov A.D. Quality control. – M.: Bustard, 2006. – 272 p.

5. Chupilin A.I. Quality control. – M.: Dashkov i K, 2005. – 156 p.

(SITELINK-S516)Quality and Reliability(/SITELINK)