home » Business ideas » How to open a computer help company. Computer repair business at home: business plan, profitability, costs

How to open a computer help company. Computer repair business at home: business plan, profitability, costs

Nowadays, computers are vital items. It is already difficult to imagine the daily life of not only business, but also people without them. Literally ten years ago, not everyone could afford a PC. But at the moment, the market is overflowing with offers, from this the prices are getting lower. Consider a business plan - computer repair and the prospects for this niche.

Starting investments:	RUB 175,000	The number of employees:	1
Planned income per month:	RUB 200,000	Market competition:	high
Estimated monthly expenses:	RUB 130,000	Payback:	high

The main service is computer repair and software installation. But don't stop there. Over time, you can hire additional masters and increase the range of services provided. You can also sell related products, such as licensed software for the corporate segment. The advantage of this niche is that it is possible to repair the equipment of both individuals and legal entities.

How can you provide services:

one-time (for individuals);
periodic Maintenance(for the corporate sector).

What types of services can be offered:

PC repair;
Laptop Repair;
installation of antiviruses;
reinstalling Windows;
installation of licensed programs;
cleaning the system unit;
Refilling cartridges;
repair of printers, scanners, copiers;
replacement of components with more powerful ones.

What can be offered additionally:

licensed versions of programs;
assembly of the computer under the order.

Instructions on how to open and what is needed for this

First of all, you should analyze the market for factors such as demand and the level of competition. This niche is very competitive. Starting in this area, be prepared to make the best offers to customers. Soberly assess your capabilities and qualifications.

Stages of starting a company:

Market analysis.
IP registration.
Renting a room.
Hiring.

Stage 1 - registration and preparation of documents

For such activities, it is enough to register as individual entrepreneur. For work, you can choose a simplified taxation system. Consider a list of documents that may be needed.

Required documentation:

IP registration certificate;
permission from the fire department;
contract for the lease of premises.

Stage 2 - finding a room

Best of all, the office is in a walkable location. But you can work in any office building. Based on the analysis of cases on the market, we can say that 10 sq.m. With the expectation that some work is done on the road. But it is better to place the workshop indoors, with an area of at least 20 sq.m.

Stage 3 - purchase and installation of the necessary equipment

You will need specialized equipment to work with boards and microcircuits. You also need to have teaching aids on the basics of programming. In the office, it is desirable to have a large table with a bright lamp, to be able to work with small details. Let's take a closer look at the list.

What you need from the tool, with prices in rubles:

soldering iron (10,000);
screwdriver set (10,000);
blank discs and flash drives (10,000);
licensed software, for installation by clients (15,000).

Soldering iron for PC (10,000 rubles)

Screwdriver set (10,000 rubles)

Licensed software (15,000 rubles)

Stage 4 - recruitment

Few employees are required to operate. At first, only one master. In the future, when the customer base is accumulated, it is necessary to expand. The average salary of a PC repairman in this niche is 25 thousand rubles.

Stage 5 - promotion and advertising

Attractive bonuses:

departure of the master free of charge;
delivery of repaired equipment to the customer free of charge;
every fifth repair is free;
when ordering a computer assembly, software as a gift.

Financial plan

The main expenses are tools and rent. Financially, this business is easy on the threshold of entry. Let's take a closer look at what exactly is needed.

Probable investments, in rubles:

personnel (25,000 monthly);
rent (70,000 monthly);
consumables (35,000 monthly);
equipment (45,000 one-time).

Total: 175,000 rubles.

Possible risks

The computer repair business is a field that is based on the knowledge of the master. Therefore, if the repair is of poor quality, it will cause negative reviews clients.

In this article, we will try to help you build an electronics service center from scratch. In addition, we systematize our knowledge in order to select necessary equipment for repair mobile phones, tablets, laptops, game consoles and other gadgets and electronic devices.

So where do you start? First of all, you need to make a list of equipment categories.

For the full operation of the service we need:

Soldering equipment

Probably the most important part of any service center is his soldering arsenal. It is not enough to have a simple soldering iron to repair mobile phones. For a full-fledged robot and in order to feel confident in any repair situations, several types of soldering stations and complexes must be available in the service center.

For example, when repairing laptops and motherboards, the main working tool of an engineer will be a semi-automatic repair complex for restoring BGA microcircuits.

Among the entire range of such equipment, we note two models: ACHI IR-PRO-SC and Jovy Systems RE-8500. These soldering systems are optimally suited for soldering BGA chips on boards large area. Large lower heaters minimize the risk of thermal deformation of the textolite, and multi-zone temperature monitoring eliminates the possibility of overheating the chip with a properly selected thermal profile.

Recently, high-quality Ukrainian-made Accta soldering stations have gained popularity in the soldering equipment market. These are hot air turbine stations, which are equipped with a hot air gun and a blowtorch. The stations are available in two basic modifications - Accta 301 (the soldering iron is compatible with all Hakko 900M soldering tips) and Accta 401 (the soldering iron is compatible with Hakko T12 cartridge tips). These stations have compact dimensions, real-time temperature indication and protection system.

But the manufacturers decided not to limit themselves only to the addition of a soldering iron, so they also began to equip the stations with other add-ons. For example, the AOYUE 2702A+ station has gained great popularity, which, in addition to a soldering iron, is also equipped with a smoke absorber and a desoldering iron. The soldering iron of this station is designed for soldering with lead-free and lead-free solders.

Information about everything you need for reballing can be found in one of our previous articles. But soldering irons are not the only workshop equipment.

Measuring equipment

To diagnose problems with phones, tablets, laptops and take measurements during the repair process, you need test equipment.

The set of measuring equipment of the service center should include:

multimeter
oscilloscope
battery analyzer

The multimeter should be chosen among the models of the middle and high-precision classes. The necessary attributes of a multimeter should, among other things, be capacitance and temperature measurement functions. good choice The UNI-T UT61E multimeter is a versatile instrument with automatic range selection and high measurement accuracy.

For testing SMD components, we recommend using BOKAR Smart Tweezers, a unique device of its kind - an impedance meter. A simple UNI-T UT33C pocket multimeter for “utilitarian” tasks like continuity will also not be superfluous.

When choosing an oscilloscope, you need to take into account the fact that models of the budget and middle classes allow you to diagnose only the "analog", so to speak, part. And for monitoring high-frequency signals, models with a bandwidth above 1 GHz are needed. We recommend limiting yourself to devices with a bandwidth of up to 100 MHz, which also have good memory depth. The most popular and demanded model in this segment is RIGOL DS1102E.

The undisputed leader in the budget oscilloscope segment is the SIGLENT SDS1202X-E, specifications of this instrument meet the capabilities of oscilloscopes in a higher price category.

Since the reason for refusal portable devices often becomes a battery, one of the most requested service center tools will always be a battery analyzer. Battery analyzers allow you to determine all the parameters of the battery, determine the possibility of its subsequent use, as well as restore its performance.

The most important parameter when choosing an analyzer is its output power. Budget models are limited to 2500 mAh (Smart 2500). As the price increases, so does the maximum power. additional features. The most versatile and perfect analyzer at the moment is Vencon UBA5. Its maximum output power is 120 Ah, which allows you to test almost any battery, from mobile phone batteries to laptop batteries and uninterruptible power supplies (UPS). In addition, thanks to the built-in temperature sensors, the testing process is absolutely safe for both the battery and the operator, and a special software allows you to create unique custom test and recovery modes.

Hand tool

A huge variety of different types of bolts that manufacturers use in their products implies the appropriate amount of tool for tightening / unscrewing them. The most rational way out of this situation is to purchase a set of screwdriver bits. In the Pro "sKit SD-9808N set, you can find almost any bit that is relevant today, but for disassembling modern mobile phones and products Apple you can not do without specialized kits, such as Pro "sKit SD-9314 and Pro" sKit SD-9322M.

Among the tweezers, you should choose several types for different components:

for SMD, Pro "sKit 1PK-TZ004 is suitable
for discrete elements Pro "sKit TZ-100C or Pro" sKit TZ-100A
for sensitive components, the Pro "sKit TZ-300A antistatic tweezers are mandatory

You will need the following types of pliers:

micro cutters for small components - Pro "sKit PA-101
medium-sized pliers for most tasks - Pro "sKit 8PK-905
large wire cutters - Pro "sKit 1PK-067DS

You can also do without auxiliary equipment for soldering:

a set of grippers for BGA elements Pro "sKit 1PK-3178
soldering tool kit Pro "sKit 108-361

Power supplies

Among a large number of power supplies, you should choose the most versatile model with parameters that are 30-40% higher than required. This will greatly increase the life of the power supply and guarantee its uninterrupted operation.

The most common models are:

Adjustable Power Supply ATTEN APS3005S-3D
Regulated Power Supply UNI-T UTP3705
Regulated Power Supply Haitronic HPS605D

Optical devices

It's no secret that when repairing modern circuit boards, you can't do without a microscope, because sometimes the dimensions of SMD components can be 1 mm in length. It was for soldering and inspecting such components that repair microscopes were created. Their main difference from, for example, biological microscopes is the large distance from the objective to the viewing surface. It can be up to 15-17 cm. This parameter is very important, because the greater the distance, the more convenient it is to use a soldering iron / hair dryer / other tool under a microscope. Typically, they are equipped with a 20~40x swivel lens. A prerequisite purchase is the presence of the top backlight.

Among the most popular models we note:

USB microscopes are getting more and more popular. Many masters use them instead of optical ones, as shown in the video.

For tasks that require less magnification than microscopes, it is advisable to use a table lens. It can also be used as a light source. For repairs, we recommend lenses with an optical power of no more than 3 diopters, for example, AOYUE 929.

This is how we briefly got acquainted with the most demanded equipment for the service center. Of course, this is not all the necessary technical equipment, but full list depends on the specifics of the repair, and on its size in the literal and figurative sense. For detailed advice, please contact our technical support specialists.

We express our gratitude to the engineers of service centers - partners of our store, who were directly involved in the creation of this article.

Yuri Stakhnyak ,
Tool Store Technician

We also invite you to watch our video, which contains a lot of interesting and useful information and recommendations on soldering equipment for the service center, as well as on measuring instruments, power supplies, hand tools, microscopes and magnifying lenses.

Computer technology in the modern world is present in every family. And it happens that it fails for various reasons. Of course, now many can fix simple problems on their own, but with more complex cases, you need to contact the service center. If you understand computer hardware and its repair, then you should consider basing your business on this. Below is a business plan for computer repair.

Project Summary

Before you start your business, you should pay attention to the fact that you will only have to work with licensed software (software). If this is neglected, then you can fall under Article 146 of the Criminal Code of the Russian Federation. If you are convicted of using unlicensed software, you will receive a considerable fine. And in the worst case, you will be arrested. The organization of a service center for the repair of computers and laptops is a very serious undertaking, which can result in criminal liability for dishonest work.

The use of licensed software will multiply the cost of the service. As individuals will not be very willing to pay large sums (especially in small towns) for software, then the only thing left is to rely on legal entities who use licensed programs.

Based on the above, open Computer service beneficial in cities where there is a large population and a sufficient number of companies using the equipment. Otherwise, finding customers willing to pay for licensed software will be difficult.

Business registration

At the start, it is optimal to register as an individual entrepreneur (according to OKVED 95.11 - the main line of business, 95.12 - additional). Since you will need a room to work, we choose UTII taxation. Working on UTII, you will not pay VAT, income and property taxes.

If you doubt that you will be able to properly register yourself as a legal entity, you can contact specialized organization. She will do it all for you. Registration will cost about 40 thousand rubles.

Accommodation selection

You need to try to find a place in the city center or near it. Finding a service near a place with a large crowd of people will help you get customers faster. Any computer owner can ask you for help.

You don't have to rent a huge space. After all large warehouse no spare parts required. You will need to divide the rented room into several zones, where a small supply of computer components will be stored, a system unit repair area and a place to work with software. Enough room area of 20-25 square meters. Renting such a room will cost about 35-40 thousand rubles.

Arrangement of the premises

For productive work and order, you will need to make the following acquisitions:

Equipping the premises will cost about 56,000 rubles.

Tools for the job

The tables show the necessary equipment and the cost of it.

Name	Quantity	Total amount, rubles
Set of tools	1	2 500
Soldering Station	1	20 000
multimeter	1	750
DC source	1	7 000
Consumables for soldering	Set	5 100
Wire set	Set	1 200
A set of boards for system unit diagnostics	Set	10 000

Thus, about 47,000 rubles will be needed for the tool.

Software and Parts

There is no need to buy and store disks with licensed software. It is enough to go to the website of the official software developer or distributor, make a payment and download the program. This state of affairs will reduce the cost of buying software, because. You will purchase this or that program only if necessary.

The situation is the same with components for computers: they are bought to order for a specific client.

We also need stock Money in the amount of 136,000 rubles for licensed software. You will need a licensed Windows in the maximum version, a modern antivirus and professional software for analyzing the state of the system and troubleshooting.

Recruitment

You will need 2 people. One will be engaged in setting up the software part, the second - in the "physical" repair. Qualified personnel is needed, because only satisfied customers will recommend your service to their friends and acquaintances. If your subordinates screw up, then it is unlikely that an unsatisfied client will turn to you again if necessary.

The salary for each employee will be 20,000 rubles, therefore, the monthly salary costs will amount to 40,000 rubles. While the business is small, you can do the bookkeeping yourself.

Service price list

In order for the profitability of your enterprise to be high, you need to consider a list of services that you can provide with high quality.

Below you can find a list of works provided by the service center:

Preventive work with the computer. This includes cleaning the case, power supply, video card from dust, cleaning contacts from oxidation, applying thermal paste to the processor - i.e. work inside the system unit. This also includes software prevention (defragmentation, elimination of "broken" sectors of the hard drive, search and removal of malware). Price: from 400 to 2,000 rubles.
OS installation. Price: from 400 to 1,500 rubles + OS cost.
Increase the performance of the OS and installed software. This is work with the file system, optimization of various software. Price: 400 - 1,200 rubles.
Installing and configuring programs. Price: from 200 to 1,100 rubles + software cost.
Working with information on the hard drive: searching and removing malware, transferring information, recovering deleted information from a hard drive and USB drive, creating an OS image, removing protection, etc. Price: 400 - 3,000 rubles.
Setting up access to the Internet and local network(departure). From 400 to 2,500 rubles, depending on the location of the customer.
Testing the components of the system unit, issuing a conclusion about the malfunction of components. Price: from 400 to 1,900 rubles.
Working with the system unit and peripheral equipment: assembling the system unit, replacing, repairing individual components, replacing / installing a cartridge in a printer / MFP, etc. Price: from 400 to 2,000 rubles.
Works in the BIOS environment. Price: from 300 to 1,500 rubles.
Work with specific operating systems (server, Linux, Unix, MAC OS) and their configuration. Price: from 2,000 rubles.
Software consulting and training. Price: from 400 to 1,800 rubles.

Advertising and marketing

In order for the inhabitants of the city to know about your appearance, you need to spend advertising campaign. To do this, you can make a bright sign above the entrance, create a website and place ads on the city's Internet resources, print and distribute flyers, and hang ads in the entrances.

The amount of investment at the start

Let's calculate what investments you will need at the start:

Total will need 256,000 rubles.

Let's estimate the amount of monthly investments:

Thus, every month you will spend 96,000 rubles.

Income

What profit can be made from the service center? Let's take as a basis the average price for each type of work, and, let's say, you will provide 12-14 services per month for each type. Let's do the calculation:

Monthly revenue: 13 x (1,200 + 950 + 800 + 650 + 1,700 + 1,450 + 1,150 + 1,200 + 900 + 2,750 + 1,200) = 172,900 rubles.

Income before taxes: 172,900 - 96,000 \u003d 76,900 rubles.

Net yield: 76,900 - 15% = 65,365 rubles.

With such income, the project will pay off in 6-7 months.

Risks

When starting your business, you may encounter a number of problems:

High price tag for the services provided. If you do not analyze your niche, then you risk being left without buyers. When opening, it will be good to do, for example, a week of discounts or big bonuses. It all depends on your financial capabilities.
Tightening competition. Possible, but unlikely. This niche is very profitable and highly competitive initially. Therefore, a decrease in the flow of customers is possible only with a very high difference in prices and quality of services provided. To prevent this, it is necessary to create a flexible system of discounts for regular customers, hold seasonal promotions for their services, presentations of their training courses (if any), offer customers special services, etc.
Customer churn. In this scenario, the actions to overcome the crisis are the same as in paragraph 2.

Eventually

You have been presented with a computer repair business plan with calculations. The above example demonstrates the high profitability of a niche, but one should be aware of high competition and possible criminal liability for non-compliance with the laws of the Russian Federation. Given the relatively low start-up costs, the whole success of this business lies in a well-written business plan.

The computer literacy of people is constantly increasing, so PC users are able to fix a number of computer-related problems on their own. Although not everyone is able to carry out serious repairs on their own. In the article, we will consider a business plan for repairing computers with calculations.

Therefore, there is a demand for computer recovery services and the creation of a business that provides these services looks like a promising business. This requires some knowledge and organization. This process is complicated by a lot of complexities and specific moments, which are problematic to overcome.

There are two ways to build a business based on computer repair. Both options differ from each other in some nuances.

Advantages and disadvantages of opening a computer repair service

In the table below, we consider the advantages and disadvantages of opening a service center that deals with the repair of computer equipment. It can be noted that the main the target audience— people who need to repair computers and laptops, as well as diagnose and treat viruses.

How to open a service center from scratch: documents for registration with the tax

There are two options for opening a computer repair center: with tax registration and without official registration.

Freelance

Company opening

If you know how computer systems work and are able to repair them in practice, then provide these services without registering a company. So, advertising your services will provide you with regular customers. Also involve a few of your friends or acquaintances in this process to increase productivity.

The advantages of this method are obvious, but it does not apply to full-fledged business that brings a constant and tangible income. This is just one option for additional income. The desire to become a professional must be correlated with a different way of building a business.

Another option for starting a computer repair business involves opening your own small service center. In this case, you are assigned the role of a director who hires work force for the operation of the firm. Therefore, your tasks will move into the area of strategic development.

For example, you will have to control the work of masters, develop new services, promote the company on the market, etc. That is, they will directly repair computers wage-earners. Often a person who decides to go into a business in the field of computer repair begins to work for himself, and later, having accumulated initial capital, proceeds to create more big business. This transition is associated with some risks and problems.

To register with a tax company for computer repair, you can submit documents to create an individual entrepreneur or LLC. Below in the table we analyze the main advantages, as well as required list documents for each legal form. When registering for OKVED, choose the main activity: 95.11 — Repair of computers and peripheral computer equipment, you can additionally specify the OKVED code 95.12 — Repair of communication equipment.

Form of business organization

Benefits of using

Documents for registration

IP ( individual entrepreneur)

Used to open a small pet business (50-80m²). Number of staff from 1 to 3

receipt of payment of the state duty (800 rubles);
certified application by a notary in the form No. P21001;
application for the transition to UTII or USN (otherwise it will be OSNO by default);
copy of all pages of the passport.

OOO ( limited liability company)

Used to open large network pet stores, borrowing money, and scaling.

application in the form No. Р11001;
charter of LLC;
a decision to open an LLC or a protocol if there are several founders (partners);
receipt of payment of the state duty (4000 rubles);
copies of the founders' passports certified by a notary;
application for the transition to UTII or USN.

According to law authorized capital LLC cannot be less than 10,000 rubles!

AT tax reporting service center for the repair of computer equipment, you can use the BSO (form strict accountability) instead of KKM (cash register) / article 2, paragraph 2 federal law No. 54-FZ of May 22, 2003. A strict reporting form can be used when we provide services to the public (as in our example). BSO is not used when selling goods.

Implementation in practice

To provide computer repair services, it is not necessary to have a great starting capital. The success factors in this case are:

low prices;
high quality of services;
prompt execution of the order;
a wide range of services;
responsibility to clients.

Pay attention to the level of services provided. If, after repairing the computer, the client again encounters the same problem, then he is unlikely to contact you again.

The competition in the computer repair market segment is high. Many young people try to repair and maintain computer equipment to earn extra money. Therefore, setting high prices for initial stage means deprivation of the opportunity to create a customer base.

The next factor is the speed of response to the order. Modern users are accustomed to playing their favorite games or spending time in social networks. Therefore, the client will give preference to the type of service that will help to quickly return to his usual rhythm of life. Your customer base will increase if you arrive at the address as soon as possible and fix the problem.

Computer assistance includes a wide range of services, including:

repair and maintenance of computers;
antiviral treatment;
recovery of lost data;
network setup and more.

The amount of your profit in this case depends on the degree of expansion of the range of services you provide.

In any work, a certain number of errors are expected. For example, the address was not saved when setting up the network, or the connector popped out of the port. Approach work responsibly and eliminate errors and shortcomings in your work in a timely manner.

Business advertising

Perhaps one of the most effective ways to enter the business will be local (in the nearest areas) posting ads on the entrances of houses, which indicate a short list of services and contact details. Your first task is to create a base of loyal visitors who can recommend you to their friends.

Computer repair is serious business. Criminal liability

The bulk of the orders associated with the configuration of software (SW). But remember that there is a risk of falling under the action article 146 part 2 of the Criminal Code of the Russian Federation, which penalizes the installation or configuration of unlicensed software. If the master is caught doing this, he faces a fine or imprisonment.

This problem is very important, since 90% of potential customers use pirated copies of software. High probability of becoming an object scheduled inspection OBEP or a victim of competitors, so it is better to refuse to work with unlicensed programs. In this case, difficulties are inevitable - after all, the population of small towns in Russia is not eager to pay a considerable amount for access to licensed software.

So, the cost of working with pirated copies will be approximately 700 rubles. Of these, 500 rubles. accounts for the installation of software, and 200 rubles. - for debugging. If you work with a license, then the situation changes significantly. You will either have to refuse the client's order, since he has a pirated copy installed operating system, or offer the installation of a licensed OS for 3500 rubles. with payment for specialist services from 500 to 1000 rubles. Such a situation is unlikely to contribute to an increase in the number of those who are willing to pay such an amount.

Thus, it turns out that the market sector for computer repair is determined by high demand for such services, but customers do not want to pay honestly. Therefore, look for ways to solve this problem. Most experienced businessmen recommend refusing to use unlicensed software. Their advice boils down to one thing - the need to convince customers to pay for legal software, since this is primarily beneficial for them. Licensed software guarantees its stable operation and quality service.

Webinar on how to open a computer and electronics repair business (entrepreneur Evgeny Kutsenko)

Accompany the receipt of an order by obtaining information about the software installed on the client's computer. When using unlicensed software, the customer is informed about the impossibility of providing services or the installation of official software is offered.
Regularly expand the list of services provided.
Look for clients among entrepreneurs and legal entities - these categories of customers usually use licensed programs.
Properly promote your services, focusing on quality and work only with licensed products.
Retain regular customers by offering them discounts or all sorts of bonuses.

It cannot be argued that such tips will help you easily and quickly establish your business. At the initial stage, it will not be possible to earn tangible profits, since following the rule “We work only with licensed software” will lead to the abandonment of an extensive customer base. But a long and hard struggle for each customer will allow you to achieve the desired result.

Computer repair franchise

On the market, you can buy a ready-made business solution for organizing a computer repair center. The Virus.net franchise (http://www.virusov-net.com) has the following parameters:

Evaluation of the attractiveness of a business by a magazine website

Business Profitability	(4.0 out of 5)	Business Attractiveness 3.8
Project payback	(4.0 out of 5)
Ease of starting a business	(3.5 out of 5)
Opening a computer repair service undeniable advantage– high marginality and the absence of any large costs other than rent and wages specialist. A key success factor is advertising, which should be done locally for the area.