Job description of the administrator of the cultural and leisure center. Administrator on duty - job description

Any profession is interesting, complex in its own way, with its own characteristics. Prestigious, promising profession- hotel administrator. Any visitor to the hotel is met, first of all, by the administrator. By outward appearance the administrator, the impression from the conversation with him, is the first impression of the hotel and its employees.

Creating an image of a hotel is a responsible task for an administrator. The impression, of course, should only be positive. Of course, he must be executive, strictly fulfill the duties of an administrator. It is desirable that he had one more aspect, rather innate - charisma. The administrator must be able to present himself and the hotel from a very good side and leave a good impression.

In a large hotel there may be more than one administrator, usually several people take over the shift, because at the reception there must always be at least one employee. By the work of the administrator, those living in the hotel can judge the class and its respectability, so the owners take a responsible approach to the choice of an applicant for a vacancy. Particularly careful selection is carried out when there are premium rooms in the hotel.

The main functions of the administrator are, in their essence, representative. Previously, inns were also a kind of administrators - their functions were usually performed by the owner. He received visitors, established his own rules at the inn and supervised their implementation.

The post of administrator is required in hotels, recreation centers, guest houses, etc. They are especially needed in resort cities, in which a large mass of people rest at the same time.

The sphere of tourism is constantly actively expanding, more and more new hotels, mini - hotels, hostels appear.

Administrator requirements

The administrator must be an educated person, attentive, polite and responsive. He must be resilient to stress and fair when dealing with conflict situations. It is imperative that you be an excellent psychologist, find an approach to each client, be able to listen carefully and help if necessary.

Growing up the career ladder can only be balanced, responsible people who know how to react quickly in a difficult situation. They must be able to quickly process a large amount of information received. Sociability, responsibility are the main criteria of the administrator.

In his resume, the applicant must indicate work experience in a similar position in a hotel or hotel. He must be, according to the job description, at least two years. It is advisable to provide a recommendation from a previous place of work.

Ideally, he should have the following qualities:

• sociability. He will be able to quickly and easily establish contact with guests, answer questions that arise in his competence;
• speech must be correct. Defects of diction, too fast pronunciation negatively affect the transmission of the required information;
• quick wits. In some situations, it is required to make a decision very quickly and only the right one is obligatory. Moreover, it must necessarily be fair in a conflict situation;
• strictly fulfill all their duties. Responsibly treat document management, primary accounting;
• the ability to resolve conflicts. The ability to adequately perceive any situation. The skill of polite communication helps to smooth out the misunderstandings that have arisen. The client in any situation should be satisfied, and the budget should not suffer;
• the willingness to temporarily combine the proposed and another position, to work overtime (in case the head does not violate the norms of the Labor Code).
• knowledge foreign language at a conversational level (most often English). This is important when talking with foreigners and increases the stardom of the hotel;
• be able to use a computer;
• be familiar with office work;
• have the skills of competent telephone conversations, be able to briefly and clearly answer the questions posed;
• have a secondary or higher specialized education, undergo special training at a hotel business school, complete courses for hotel administrators.

As part of the hotel, the administrator is a mid-level manager.

Regardless of a difficult situation, a possible conflict, the administrator should always be calm, relaxed, cheerful and, most importantly, always remain friendly and fair. The ability to communicate is an important quality of an administrator.

According to the job description, the main functional responsibilities administrator are as follows:

• carry out coordination in the work of the hotel, general control, guided by the rules of the hotel complex and legislation.

He must know the documentary base:

1. regulations and labor legislation;
2. have basic knowledge in management;
3. clearly know their duties, rights, orders of the head and fulfill them;
4. principles of conducting hospitality;
5. carry out directly the functions:
6. control and take direct part in economic activity hotels. He must keep an eye on rational use financial resources, do not allow unreasonable spending. Within the framework of their competence and qualifications, conduct reporting activities on costs;
7. systematize applications for booking rooms;
8. communicate with guests, take into account their wishes and comments;
9. in every possible way to contribute to the comfortable stay of guests;
10. carry out constant monitoring of the condition and readiness for delivery to the check-in of rooms (change of linen, cleaning, tidy appearance of the premises);
11. take part in the purchase of furniture, equipment and other accessories for rooms, taking into account their status;
12. monitor the integrity of the hotel property, which has material value;
13. monitor employees' compliance with basic standards labor discipline, as well as fire safety;
14. provide information about the hotel. It is necessary to inform clients about the services provided: about the availability of free rooms, about the services provided and their cost;
15. accept applications, monitor their implementation by subordinate employees;
16. advise guests on the rules of residence, give answers to emerging questions, accept requests for services, respond to comments.

When calling by phone, it is important to indicate not only the address of the hotel, but also how best to get to it. To tell guests about the most interesting memorable places, cultural institutions that tourists should visit:

• monitor compliance by staff with their duties to comply with internal regulations. All personnel must carry out the work with full responsibility;
• resolve conflict situations regarding the level of service. Accept complaints from guests, promptly take measures to eliminate deficiencies. Each room has a telephone and the client can always contact the administrator and inform about his needs;
• make suggestions for improving guest service;
• coordinate the work of the hotel staff;
• responsibility for the coherence of actions in the work of all personnel;
• book hotel rooms;
• register, accommodate guests at the hotel, issue keys to rooms;
• work with documentation and correspondence;
• make settlements with guests, prepare reporting documentation;
• monitor the residence and compliance with the rules;

Administrator rights

The main powers of the employee are:

• familiarization with the solutions of the guest service manual;
• informing the management about the problems that arise when communicating with visitors, about the identified shortcomings, making specific proposals, eliminating them;
• making recommendations to improve service and service delivery;
• issuing various instructions to subordinate employees;
• control over the work of personnel in the performance of their direct duties in serving visitors;
• constructive interaction with the manager for the normal performance of their functions.

The hotel manager can enlarge or shorten the proposed list. At the same time, the structure must indicate the place occupied by the administrator and his contacts for solving urgent or complex issues.

Administrator's responsibility

Most often, the administrator is responsible for the following:

• failure to comply with their duties, according to the job description;
• exceeding their powers;
• deliberate infliction of material damage.

For violation, punishment is provided in the form of deprivation of material and other types of incentives, possibly dismissal. Incentives can be in the form of payment of bonuses, payment telephone connection, various subscriptions. A system of penalties for repeated minor violations may be envisaged. Each offense must be considered individually and must not be violated by law. Usually, the employee has the right to accept tips from visitors.

What is the administrator guided by

In his work, the administrator is guided by:

• hotel charter;
• internal regulations, which are spelled out in the organization's order;
• orders, orders of the head;
• job description of the administrator;
• general rules business etiquette;
• the hotel's work discipline.

When hiring, he must be familiar with all current internal regulations and instructions of this hotel and confirm his acquaintance with a signature.

Job description of the administrator

The main functions of the job description:

• structure of production activities;
• regulation of the administrator's activities.

With her help, the manager communicates his criteria, requirements, functional duties of the position.

It regulates the rights, requirements, duties of the administrator. It is required to evaluate labor activity, advanced training, decision-making on the further improvement of the employee. The main purpose of the job description is competent management staff.

It is important not only to familiarize yourself with the instructions, but to follow them conscientiously and responsibly.

The job description should contain:

• hotel name, who approved and when, document (indicated at the top of the document);

In chapter " General Provisions»Information is provided:

• the category to which the employee belongs is indicated. The administrator is a specialist;
• who appoints and dismisses. Hotel director on the basis of an order;
• the person who can be appointed to the position;
• documents for management;
• rules and information you need to own.
• educational requirements.
• In chapter " Job responsibilities»Lists the responsibilities for personnel management, specifies the actions that must be performed without fail;
• in the "Rights" section, the rights in the activity are indicated;
• the section "Assessment of work and responsibility" indicates how the assessment of activities is carried out, responsibility for not fulfilling the requirements of the instructions for his position;
• in the section "Relations by position" it is indicated to whom the administrator is subordinate, with whom he resolves important issues that arise;

At the end of the instruction it is indicated:

• the name of the manager's position;
• personal signature head (with a transcript);
• a visa for an employee who is familiar with the instructions;
• visas of workers approving the document.

The instruction is developed by the head of the unit, who is obliged to coordinate it with a lawyer, head of the personnel department, head of labor protection. After making clarifications, amendments, additions, required signatures, the document must be approved by the hotel manager.

Administrator salary

The salary of an administrator depends, first of all, on the region in which the hotel is located, on its prestige and the quality of the service provided to clients. The salary of a particular employee is determined by the level of his personal professionalism, the quality of his work and the amount of time worked for a particular month. In the average country, it is now about 30 thousand rubles.

Many hotels provide for various additional payments in the form of bonuses, incentive bonuses, the provision of free useful services, for example, payment for meals, telephony services, and subscriptions for visiting gyms and cultural events are issued.

As in any other business, the better an employee performs, the higher his personal wage but still the defining moment in this industry is the level of the hotel's "stars" and the overall level of service of the hotel chain.

Conclusion

The hotel administrator is a popular profession, especially with an increasing number of tourists. He is required in a hotel, hotel, hostel, at a recreation center, he meets guests who crossed the threshold of the hotel. Comfortable living depends on it. The specialty of the administrator is responsible, rather complicated, but interesting and exciting. You can communicate with so many interesting people different countries.

The administrator must have the characteristics inherent in the profession - the presence of charisma, an innate trait, and always be invisible to visitors. When really conscientious performance of their duties, according to the job description, there will be no complaints, no satisfaction from those living in the hotel.

If the administrator maintains the comfort and order in the hotel, coordinates all the work, and tells the guests about the services provided, attractions in the vicinity, then they will be satisfied. If he is always friendly and cheerful, sociable, then the guests will have good mood... Many of them will want to once again be sure to visit their memorable sights and stay at a hotel with friendly staff.

For additional acquaintance with professional responsibilities for hotel administrators, you can watch the video, there are also given the main regulations, which should be guided by the administrator at his workplace.

I APPROVE:

[Job title]

_______________________________

_______________________________

[Name of company]

_______________________________

_______________________/[FULL NAME.]/

"______" _______________ 20___

JOB DESCRIPTION

Administrator

1. General Provisions

1.1. The present job description defines and regulates the powers, functional and official duties, rights and responsibilities of the administrator [Organization name in the genitive case] (hereinafter referred to as the Company).

1.2. The administrator belongs to the category of specialists, is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the head of the Company.

1.3. The administrator reports directly to [the name of the position of the immediate supervisor in the dative case] of the Company.

1.4. A person who has secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years is appointed to the post of administrator.

1.5. The administrator is responsible for:

• effective execution of the work entrusted to him;
• compliance with the requirements of performing, labor and technological discipline;
• the safety of the documents (information) in his custody (which became known to him) containing (constituting) the commercial secret of the Company.

1.6. The administrator should know:

• decisions, orders, orders, other governing and normative documents of higher authorities concerning the work of an enterprise, institution, organization;
• management structure, rights and obligations of employees and their mode of work;
• rules and methods for organizing customer service;
• types of services provided;
• fundamentals of economics, labor organization and management;
• fundamentals of marketing and advertising organization;
• layout and order of decoration of premises and showcases;
• foundations of aesthetics and social psychology;
• labor legislation;
• internal labor regulations;
• rules and regulations of labor protection.

1.7. During the temporary absence of the administrator, his duties are assigned to the [name of the position of the deputy].

2. Job responsibilities

The administrator is obliged to perform the following functions:

2.1. Carries out work on effective and cultural service of visitors, creating comfortable conditions for them.

2.2. Provides control over the safety of material assets.

2.3. Advises visitors on issues related to the services provided.

2.4. Takes measures to prevent and eliminate conflict situations.

2.5. Considers claims related to unsatisfactory customer service, takes the necessary organizational and technical measures.

2.6. Carries out control over the appropriate design of premises, monitors the placement, renewal and condition of advertising inside the premises and on the building.

2.7. Provides cleanliness and order in the room and on the territory adjacent to it or the building.

2.8. Monitors the observance of labor and production discipline by subordinate employees, rules and regulations of labor protection, requirements of industrial sanitation and hygiene.

2.9. Informs the management about the existing shortcomings in the service of visitors, the measures taken to eliminate them.

2.10. Ensures the execution by employees of the instructions of the management of the enterprise, institution, organization.

In case of official necessity, the administrator may be involved in the performance of his official duties overtime, in the manner prescribed by the provisions of federal labor legislation.

3. Rights

The administrator has the right:

3.1. To get acquainted with the projects of decisions of the hotel management related to its activities.

3.2. Submit for management's consideration proposals for improving the work related to the responsibilities provided for in this instruction.

3.3. To bring to the attention of the immediate supervisor all the comments revealed in the course of the implementation of official duties regarding the activities of the hotel (its structural divisions) and make proposals for their elimination.

3.4. Enter into relationships with subdivisions of third-party institutions and organizations to resolve operational issues production activities within the competence of the administrator.

3.5. Request and receive the necessary materials and documents related to the issues of the administrator's activities.

4. Responsibility and performance evaluation

4.1. The administrator bears administrative, disciplinary and material (and in individual cases stipulated by the legislation of the Russian Federation - and criminal) liability for:

4.1.1. Failure to comply or improper fulfillment of the official instructions of the immediate supervisor.

4.1.2. Failure to perform or improper performance of his labor functions and the tasks assigned to him.

4.1.3. Misuse of the granted official powers, as well as their use for personal purposes.

4.1.4. Inaccurate information about the status of the work entrusted to him.

4.1.5. Failure to take measures to suppress the identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the enterprise and its employees.

4.1.6. Failure to enforce labor discipline.

4.2. Assessment of the administrator's work is carried out:

4.2.1. Immediate supervisor - regularly, in the process of the employee's daily performance of his labor functions.

4.2.2. Attestation Commission enterprises - periodically, but at least once every two years, based on the documented results of work for the evaluation period.

4.3. The main criterion for evaluating the administrator's work is the quality, completeness and timeliness of his performance of the tasks provided for in this instruction.

5. Working conditions

5.1. The administrator's work schedule is determined in accordance with the internal labor regulations established by the Company.

6. Authority to sign

6.1. To ensure his activities, the administrator is given the right to sign organizational and administrative documents on issues attributed to his competence by this job description.

Acquainted with the instructions ___________ / ____________ / "__" _______ 20__

Job description of the administrator- instructions indicating the range of assignments, responsibilities, work that must be performed by the person holding this position in the enterprise, firm.

OFFICE INSTRUCTIONS OF THE ADMINISTRATOR SAMPLE

────────────────────────────── (Job title)

00.00.0000 N 000

───────── ───────────────────

(signature) (initials, surname)

General Provisions

1.1. The administrator belongs to the professional category.

1.2. A person who has a secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years is accepted for the post of administrator. (Administrator job description sample)

1.3. The administrator should know:

1.4. The administrator in his activities is guided by:

• Charter (Regulation) _______________________________________________;
• this job description;
• _____________________________________________________________________

1.5. The administrator reports directly ________________________ (name of the position of the head).

1.6. During the absence of the administrator(vacation, illness, etc.), his duties are performed by an employee appointed in accordance with the established procedure, who acquires the corresponding rights and is responsible for non-performance or improper performance of the duties assigned to him in connection with the replacement.

1.7. ___________________________________________________________________.

Functions

2.1. Providing an efficient and cultural service to visitors.

2.2. Control over the safety of material assets.

Job responsibilities

A The administrator performs the following duties:

3.1. Carries out work on effective and cultural service of visitors, creating comfortable conditions for them.

3.2. Provides control over the safety of material assets.

3.3. Consults visitors on issues related to the services provided.

3.4. Takes measures to prevent and eliminate conflict situations.

3.5. Considers claims, associated with unsatisfactory service of visitors, carries out the necessary organizational and technical measures.

3.6. Carries out control oversees the appropriate design of premises, monitors the placement, renewal and condition of advertising inside the premises and on the building. (Administrator job description sample)

3.7. Provides cleanliness and order in the room and on the territory adjacent to it or the building.

3.8. Monitors the observance of labor and production discipline by subordinate employees, rules and regulations of labor protection, requirements of industrial sanitation and hygiene.

3.9. Informs the management organizations about the existing shortcomings in the service of visitors, measures taken to eliminate them.

3.10. Ensures that the employees follow the instructions of the enterprise management.

3.11. ________________________________________________________________ (other responsibilities).

Rights

A the administrator has the right:

4.1. Participate in the discussion of draft decisions of the organization's management. (Administrator job description sample)

4.2. In agreement with the immediate supervisor, involve other employees in solving the tasks assigned to him.

4.3. Request and receive from employees of other structural divisions the necessary information and documents.

4.4. Participate in the discussion of issues related to the duties performed.

4.5. Require the management of the organization to assist in the performance of official duties.

4.6. _________________________________________________________________ (other rights).

A responsibility

5.1. The administrator is held liable:

• - for improper performance or non-performance of their official duties, provided for by this job description, - in the manner prescribed by the current labor legislation Russian Federation; (Administrator job description sample)
• - for offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;
• - for causing material damage - in the manner prescribed by the current labor legislation of the Russian Federation.

5.2. ___________________________________________________________________.

Final provisions

6.1. This job description was developed based onThe qualification characteristics of the position "Administrator" (Singlequalification reference book of positions of managers, specialists andemployees. Section "Industry-wide qualification characteristics postsworkers employed in enterprises, institutions and organizations ",approved by the Decree of the Ministry of Labor and Social DevelopmentRussian Federation of 08.21.1998 N 37), _________________________________(details of other actsand documents). (Administrator job description sample)

6.2. Familiarization of the employee with this job descriptioncarried out when hiring (before signing an employment contract).The fact of familiarization of the employee with this job descriptionconfirmed by ____________________________________________________________ (by painting on the acquaintance sheet, which is an integralpart of this instruction (in the job description loginstructions); in a copy of the job description keptfrom the employer; in another way). (Administrator job description sample)

6.3. ___________________________________________________________________.

Samples of documents

© Job description of the administrator sample

Download job description
administrator instructions(.doc, 88KB)

I. General Provisions

1. The administrator belongs to the professional category.
2. A person who has secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years is appointed to the post of administrator.
3. Appointment to the position of administrator and release from it is made by order of the director
4. The administrator should know:
   1. 4.1. Decrees, orders, orders, other governing and normative documents of higher and other bodies concerning the work of the enterprise.
   2. 4.2. The structure of enterprise management, the rights and obligations of employees of the organization and their mode of work.
   3. 4.3. Rules and methods for organizing the process of serving visitors.
   4. 4.4. Types of services provided.
   5. 4.5. The basics of marketing and advertising organization.
   6. 4.6. Principles of planning and decoration of premises, showcases.
   7. 4.7. Foundations of aesthetics, ethics and social psychology.
   8. 4.9. Fundamentals of Economics, Labor Organization and Management.
   9. 4.11. Labor legislation and labor protection of the Russian Federation.
   10. 4.12. Internal labor regulations.
   11. 4.13. Rules and regulations for labor protection, safety, industrial sanitation and fire protection.
5. During the absence of the administrator (vacation, illness, etc.), his duties are performed by a person appointed in accordance with the established procedure, who acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

II. Job responsibilities

Administrator:

1. Provides work on effective and cultural services for visitors, creating comfortable conditions for them.
2. Exercises control over the safety of material values.
3. Advises visitors on the availability of available services.
4. Takes measures to prevent and eliminate conflict situations.
5. Considers claims related to unsatisfactory customer service, and takes appropriate organizational and technical measures.
6. Carries out control over the rational design of premises, monitors the renewal and condition of advertising in the premises and on the building.
7. Provides cleanliness and order in the premises and in the areas adjacent to them or the building.
8. Monitors the observance of labor and production discipline by the employees of the organization, the rules and regulations of labor protection, safety measures, the requirements of industrial sanitation and hygiene.
9. Informs the management of the organization about the existing shortcomings in the service of visitors, takes measures to eliminate them.
10. Exercises control over the execution of the instructions of the organization's management by the employees.
11. Carries out individual service assignments of his immediate supervisor.

III. Rights

The administrator has the right:

1. To get acquainted with the draft decisions of the management of the enterprise concerning its activities.
2. Submit proposals for improving the work related to the responsibilities provided for in this instruction for the management's consideration.
3. Within the limits of their competence, inform their immediate supervisor about all deficiencies identified in the course of their activities and make proposals for their elimination.
4. Request, personally or on behalf of the organization's management, information and documents from the enterprise's divisions and other specialists necessary for the performance of his official duties.
5. To involve specialists of all (individual) structural divisions in solving the tasks assigned to him (if this is provided for by the provisions on structural divisions, if not, then with the permission of the head of the enterprise).
6. Require the management of the enterprise to assist in the execution of their official rights and responsibilities.

IV. A responsibility

The administrator is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - within the limits determined by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

Sample job description submitted administrator suitable for regulating the work of a beauty salon administrator. It can also be used when writing a job description for a hotel or club administrator. Include in the body of the document the specific administrative responsibilities that are specific to your organization.

Job description of the administrator

APPROVED
General manager
Surname I.O. ________________
"________"_____________ ____ G.

1. General Provisions

1.1. The administrator belongs to the professional category.
1.2. The administrator is appointed and dismissed by order general director companies as advised by the salon / hotel / club manager.
1.3. The administrator reports directly to the manager of the salon / hotel / club.
1.4. During the absence of the administrator, his rights and obligations are transferred to another official, which is announced in the order for the organization.
1.5. A person who meets the following requirements is appointed to the post of administrator: secondary or secondary vocational education and at least six months of similar work experience.
1.6. The administrator should know:
- laws, regulations, orders, orders, other regulations government agencies on the provision of services;
- the structure of the organization, job responsibilities and powers of the employees of the organization, their mode of work;
- rules and methods of organizing the process of serving visitors;
- types of services provided.
1.7. The administrator is guided in his activities by:
- legislative acts of the Russian Federation;
- the Charter of the company, the Internal Labor Regulations, other regulations of the company;
- orders and orders of the management;
- this job description.

2. Job responsibilities of the administrator

The administrator performs the following job duties:
2.1. Provides work on effective and cultural services for visitors, creating comfortable conditions for them.
2.2. Advises visitors on the availability of available services, special promotions, availability bonus programs etc.
2.3. Keeps an appointment, informs specialists about the available appointment, maintains a client base.
2.4. Takes measures to prevent and eliminate conflict situations, considers claims related to unsatisfactory customer service.
2.5. Provides cleanliness and order in the premises, monitors the work of the cleaners.
2.6. Monitors the observance of labor and production discipline by the employees of the organization, the rules and regulations of labor protection, safety measures, the requirements of industrial sanitation and hygiene.
2.7. Informs the management of the organization about the existing shortcomings in the service of visitors, takes measures to eliminate them.
2.8. Carries out individual service assignments of his immediate supervisor.

3. Administrator rights

The administrator has the right:
3.1. Get acquainted with the decisions of the organization's management regarding its activities.
3.2. Submit proposals to the management to improve their work and the work of the company.
3.3. Inform your immediate supervisor about all deficiencies identified in the course of their activities and make proposals for their elimination.
3.4. Require management to create normal conditions for the performance of official duties.
3.5. Make decisions within their competence.

4. Administrator's responsibility

The administrator is responsible for:
4.1. For non-fulfillment and / or untimely, negligent fulfillment of their duties.
4.2. For non-compliance with the current instructions, orders and orders for the preservation of commercial secrets and confidential information.
4.3. For violation of the rules of internal labor regulations, labor discipline, safety regulations and fire safety.