Business lines track the cargo blocking payment. Group of companies business lines
Business Line – Russian company who works in the field freight traffic. Already 17 years have passed since the opening of the company, during this time the company has managed to develop sufficient infrastructure that allows it to transport goods not only in the Russian Federation, but also abroad: in Armenia, Kyrgyzstan, Kazakhstan and Belarus. In order to simplify the process of interaction between company managers and customers of services, on the official website transport company a personal account Business Lines was opened.
www.dellin.ru— official website Business lines
How to register in your personal account
To gain access to the Business Lines personal account, you must go through a simple registration procedure. The process includes several steps:
- Go to the main page of the site;
- In the upper right part of the page, click on the "Personal Account" button;
- In the window that opens, under the "Login" and "Password" fields, click on the "Register" button;
- Specify the number mobile phone or valid address Email, come up with a strong password;
- Enter 4 verification characters from the picture into the appropriate field, and then click on the "Register" button;
- If during registration you indicated a mobile phone number, an SMS with a confirmation code will be sent to it (if an email address was specified, an email with a confirmation code will be sent to the mailbox).
- After entering the confirmation code in the registration form, the user automatically enters the service.
In the Business Lines personal account, the user will be prompted to indicate the first name, last name and patronymic, however, even after entering these data, the service cannot be fully used. For full access, you need to upload a scan of your passport, for a legal entity - download an application for the provision of services, fill it out and send it to the company by courier, mail or bring it in person.
Login to your personal account
You can enter your Business Lines personal account from any page of the official website. For this you need:
- Click on the link "My Account", it is located in the upper right part of the page;
- In the form that opens, enter the email address or phone number (depending on what data was specified during registration), enter the password;
- Click on the "Login" button.
The site provides a password recovery function. If for some reason you cannot remember the password that was specified during registration, you must:
- In the login form, click on the link "Forgot your password?";
- Specify the contact information (mail address or mobile phone number) that was left during registration;
- Enter the characters from the picture and request a confirmation code;
- Copy the code to the form on the site.
Possibilities of a personal account
Users who received full access to the Business Lines personal account, can:
- View all your orders and filter them (by degree of readiness, by a certain time period, by place of delivery or departure, by recipient or sender);
- Calculate the preliminary cost of the order;
- Check at what stage the cargo delivery process is;
- Order the necessary accounting documentation for any reporting period;
- Tracking the cargo by waybill number in Business Lines;
- Get access to reports;
- Submit an application for ordering transportation services online;
- File claims in case of violation of the rules of cooperation by one of the parties;
- Chat with the manager;
- Set up sending notifications about order status changes.
The most popular function of the Business Lines personal account is cargo tracking by waybill number.
Mobile app
Mobile application "Business Lines"
A convenient mobile application is available for download on the site, which allows you to work with orders, make payments online, monitor the status of delivery, receive notifications about a change in the current status of delivery, follow current promotions and discounts in the company "Business Lines". For authorization in mobile application the same data is used as on the site.
Users without an account on the site can access the following information:
- Check the status of cargo delivery, for this you need to specify the number of the application, order or waybill;
- Calculate the approximate cost of cargo transportation;
- Order company services online;
- Check the location of the nearest terminal;
- Get acquainted with the promotions and offers that are valid in the branch of the company in your city.
For your convenience, when working with orders in the online store, we recommend that you go through a simple registration procedure.
Before you go through the registration procedure or place an order (without registration), read the user agreement (offer agreement).
When placing an order in our online store, you purchase goods at the price of the online store, which may differ from the price in Odeyalko trade and exhibition centers.
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Exchange-return (for individuals)
The procedure for returning goods is regulated by article 26.1 federal law"Consumer Protection".
- The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
- Return of goods of good quality is possible if they are stored marketable condition, consumer properties, as well as a document confirming the fact and conditions of the purchase of the specified goods;
- The consumer does not have the right to refuse a product of good quality, having individually defined properties, if the specified product can be used exclusively by the person acquiring it;
- If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand;
If you want to exchange or return the goods paid upon receipt:
- Within 14 days after receiving the goods, notify us of the exchange-return of the goods, fill out the “Return Application Money”, which is sent at the request of the company to the email address and send it along with a copy of the passport to the address 2089908@mail.ru
- If the order is received at the post office - pack and send the parcel by mail to the address: 655152, Republic of Khakassia, Chernogorsk, lane 4th Yuzhny, house 9. Recipient LLC "Odeyalko";
- If you received an order through a transport company - carefully pack and send the goods by the same transport company to the terminal in the city of Abakan, the recipient is Odeyalko LLC;
- If the goods are received at the "Blanket" pick-up point, return the goods to the same pick-up point.
After receiving the goods, we inspect the goods, if the goods are of good quality, then we send payment only for the goods; if the goods are with a manufacturing defect, then we reimburse the client for the cost of the goods + the cost of delivery to the client + the cost of the return (postal or transport company services).
Refunds are made only by bank transfer to the client's personal account, return by postal transfer is not made.
If you want to exchange or return an item paid for by a bank card via the Internet or from a current account (for individuals):
When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.
To return money to bank card it is necessary to fill out the "Application for the return of funds", which is sent upon request by the company to the e-mail address and send it along with a copy of the passport to the address 2089908@mail.ru
The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the "Application for the return of funds" by the Company.
To return funds for operations carried out with errors, you must apply with a written application and attach a copy of your passport and checks / receipts confirming the erroneous write-off. This application must be sent to 2089908@mail.ru
The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Information about the track code" block, there you will find the estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package " the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.
If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.
If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
Transport company Business Lines is the largest cargo carrier delivering goods and parcels in Russia and abroad. Internet shops, private and legal entities can use the services of transportation both for short distances within the same city, and for sending cargo abroad by air or by road.
As additional service Business lines, when issuing a receipt, at the request of the sender, can offer a forwarding service so that the consignee himself does not draw up additional documents. If forwarding is not necessary, the recipient can refuse it and pick up the cargo of Delovye Linii from the terminal.
Business lines terminals are divided into receiving and issuing cargo or only receiving cargo. The desired address of Business Line terminals is indicated on the address search page by city.
How to track the cargo of Business lines
You can track Business Lines on the official website of Business Lines. In the "Specify order information" menu, check the status of the delivery of the goods.
You can track the cargo of Business Lines by the invoice number, order number or application:
Examples of numbers Business lines
- 12-34567890123 - delivery to the Business Lines terminal in St. Petersburg
- 1234567890123 - delivery to the Business Lines terminal in Voronezh
- 2345678901234 - delivery to the Business Lines terminal in Moscow
- 3456789012345 - delivery to the Business Lines terminal in Yekaterinburg
- 4567890123456 - delivery to the Business Lines terminal in Samara
- 5678901234567 - delivery to the Business Lines terminal in Rostov
- 6789012345678 - delivery to the Business Lines terminal in Nizhny Novgorod
- 7890123456789 - delivery to the Business Lines terminal in Krasnodar
When tracking the number of Business lines, the planned date of delivery of the cargo is also displayed.
On the Business Lines website, in the tracking number, in addition to the status of the order, there may also be information about the current debt and the need to pay it off. To clarify such situations, it is best to contact hotline transport company Business lines by phone 8-800-100-8000
Business Lines is in the TOP 7 market leaders in the provision of courier and transport services in Russia. Provides services for the storage and handling of goods in the warehouses of Business Lines. To track the package- means to find out about its location, transportation route, date and time of arrival, cost, description of the cargo and other useful information.
About company
The company began its existence in 2001 and is rapidly developing every year, opening more new terminals in Russia. Business Lines - all types of transportation, from bulky cargo to documents.
Transportation by motor vehicles, there is an individual transportation, totals 4000 units. For customers who need urgent shipping, the company offers - air transportation and express.
Business Lines TC Warehouse Air transportation is available in most cities. Express delivery - transportation in one day, convenient, fast and inexpensive.
Track the shipment?
To find out at what stage of transportation the shipment is, you need to enter the invoice number in the address bar of the search, which is displayed on the main page of the site.
An invoice with an individual number is issued for each shipment, the number is also available in the order log Personal Account.
By invoice number
By recipient's last name
If for some reason you do not know or have lost the application number, you can find out the status of the parcel by filling out a special form on the official Dellin.ru website.
The form contains the following lines to fill out:
- Identification of you as a Sender or Recipient;
- Individuals indicate the series and number of the passport;
- Legal TIN;
- Departure date;
- Route indicating the city where the parcel was sent from, where it should arrive;
- Recipient details: individual passport data, legal TIN.
Track the parcel by order number
The order number is also the invoice number, consists of 13 digits: 1701021012944, 1700361086716, 1700091216462. The numbers are entered in the search bar. After that, full information about the status of the cargo is displayed.
Package statuses
The system provides the following order statuses:
- Drafts;
- In processing;
- Fence from the address;
- Waiting for change at the terminal;
- Rejected;
- Accepted for transportation;
- On my way;
- Arrived at the terminal;
- Arrived at the airport;
- Delivery to the address;
- Return of accompanying documents;
- Order completed.
The mail is not tracked, what should I do?
If the parcel is not tracked after entering the invoice number, you can call the company's hotline, or make an online call, ask an online consultant a question in the form of a message.
- Check entry number
It is not possible to track the parcel, double-check the order number carefully, you need the numbers to match.
- Call the hotline
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