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Tracking jd. Universal tracking of parcels

As an alternative to Aliexpress, the Joom store with a similar assortment and goods is increasingly attracting attention. Despite the fact that the site is quite young, there are already positive reviews on the Internet with reviews, usually for inexpensive products that are also cheaper than on Aliexpress and with free shipping.

Important features of the Jum store

Simple site interface, the ability to authorize through social networks and convenient entry of the delivery address in Russian only at the first order make the purchase process on the official Joom website very comfortable. Patronymic can be entered in the "Name" field.

Delivery and tracking of parcels from Jum

At first, Joom was launched only as an application, and after a while it was possible to make purchases on the site. The Joom online store is a marketplace where many sellers sell their goods and each of them independently sends the order to the buyer, choosing the most optimal delivery service for themselves. If the shipment takes place by the state postal service, then on the territory of the recipient it is also delivered by the national postal operator, for example, in Russia -, Belarus -, Kazakhstan -, and in Ukraine -. In this case, nothing is required from the buyer except waiting for the parcel with Joom. But, if the shipment with Joom is delivered by courier services, such as, for customs clearance In addition to the passport data of the buyer, the TIN will also be required, otherwise it will be returned to the sender. And what is important, joom.com also undertakes to return the money in 75 days after placing the order.

Sellers are obliged to send the goods within 7 days, if after payment the status of the order "Confirmed" does not change, then the goods have not yet been shipped and for a refund you need to contact Joom support through your order or email support@joom.com.

How to track your Joom Logistics parcel from China

Since Chinese sellers trade on this site, and Joom itself has not yet grown to the scale of Aliexpress and does not have its own warehouses, all goods are shipped from China. After placing an order, Joom assigns it a number, which looks like a short combination of several numbers and letters. For example, 1P9GX85 or 07NWYOP and should not be confused with the Joom tracking number, since they do not relate to each other at all.

It is possible to track a parcel from China with Joom by the number assigned to the shipment by the postal or logistics service that sent the order. Accordingly, tracking orders from Joom will be based on a number typical for a particular postal operator, for example, for the type CN248345542HK, for the China Post - RG123456789CN, for the type 123456789012, for the type YT1234567890123456, etc.

The track number Joom displays for each order separately in the "My Orders" tab. At the same time, goods purchased at the same time from the same seller can go in different parcels and have different track numbers, since they may be in different seller's warehouses or not be available. There will also be visible information when the parcel was sent and the deadline for the delivery of the parcel from Jum, after which you can request a return Money... It is most convenient to track several parcels from Joom in one place - and set a deadline for all orders up to 75 days for warranty return money in case of non-receipt of parcels.

After paying for the purchase in the Joom online store, the client can only wait for the goods to arrive at the specified address. So that the buyer knows exactly how quickly his parcel will arrive, Joom offers to track its location, but not by the order number, but by the track code, receipt or shipment number. Let's figure out the tracking of parcels and find out if it is possible to find an order by code using other services.

Widget for quick Joom tracking by parcel ID

Delivery service

After the Juma client places an order and makes a payment, the data on his purchase is sent to the seller. The seller's task is to collect it and send it with the delivery service that he considers the most optimal and profitable for himself.

Depending on the selected method, the final delivery time and the track number code are determined, by which you can track the parcel from China:

China Post Air Mail - 26-48 days, approximate track code RG680091581CN;
Hongkong Post Air Mail - 25-47 days, CN248342242HK;
ePacket - 14-23 days, LX337265984CN;
SF Express - 21-45 days, 460356789012;
YunExpress is 30-60 days, YT1234567890789456.

When crossing the border, the shipment is handed over to the national postal service of the recipient country, in the case of residents of the Russian Federation - "Russian Post".

Where orders come from Joom

We will find out where the parcels from Joom come. Upon admission to Russia, they are sent to Postal office at the address provided by the recipient at checkout.

Find the post office by its zip code.

The post office number corresponds to an index that is assigned to several streets or districts of the city to facilitate sorting of correspondence. You can find out the address of the post office by your index on the official resource of the Russian Post, in Google services or in numerous Internet directories.

You can send by mail after a notification of the arrival of the parcel appears in the mailbox. If the purchase is small in volume, the postman can deliver it to the exact address.

If the buyer specified a wrong postcode when filling in the address, delivery may be delayed.

Tracking data

As already mentioned, even at the time of sending from China, the parcel is assigned a track code - a unique number in the international format by which it can be tracked. Using the track code, you can find out which service the purchase was sent by, where it traveled and where it is currently.

The tracking number can be found in personal account on the Joom store website or in the app:

Log in to your profile and select the "My Orders" tab.
Find the product that interests you and click on it to open the purchase card.
Scroll down the page to the delivery information - the tracking number of the shipment will appear.

You can track a parcel using Joom or on other sites, the services of which determine the location of parcels by the parcel's track number.

Do not confuse the tracking number and the order number that is listed in the shopping list on Joom. The order number is the internal code of the online store, which will be required by the site administration if there are any problems with the purchase.

Tracking packages from Joom

Tracking orders in the Joom service is carried out both in the application and on the site. In essence, both methods are no different, except for a couple of details.

From the computer

All stages of goods movement are visible in your personal account on the Joom website.

To check the order status by tracking number on the Joom website, just follow a few simple steps:

Pass authorization to get into your personal account.
Select the "My Orders" tab.
Find the product whose status you want to check and click on it to open the card.
Scroll down to see the tracking number and purchase path from China to Russia.

In a computer browser, the user has access to more than just tracking postal items, but also viewing information about the post office, which should receive the goods from Joom.

Phone tracking

Track your order anytime, anywhere in the Joom app.

You can track the path of sending to Joom from your phone in a similar way:

Login to mobile application Joom and go to "My orders".
Select the item whose delivery status you want to track.
In the purchase card, click "Show more" to display a track with the location of the cargo.

Tracking services for shipments from China

Sometimes buyers are unable to track the package in their Joom account. O possible reasons similar circumstances are discussed below in the article.

Where the package is one of effective services tracking shipments by tracking number.

If the track number is present on the product card, you can try to locate it yourself. This is possible using services on third-party sites or through mobile applications. Let's consider some of them in more detail.

"My parcel" is a service that determines the status of shipments from more than a hundred courier and postal services, including EMS, SF Express, China Post, etc. Registration on the site allows you to receive SMS about the change in the location of shipments.
"Where the parcel" - cross-checks several tracking services at once, cooperates with 163 postal and courier delivery services. Where the package is considered the largest and most efficient search engine.
"Russian Post" - helps to track orders, track numbers of which start with the letters R, C, E, V and L (only international registered mail).
China Post Ems is the official website of China Post, the operator of EMS and eParcel shipments. Guaranteed to track Epacket shipments whose codes start with the letters LM, BZ, LX, LN, LW, LZ, LQ, LK, LF.

Active users of the mobile version of Joom will be helped by applications for tracking orders, in the format of which these services work. You can download them absolutely free of charge in the Google Play and App Store content stores.

Also in the collections of similar programs there are other popular options for similar services - the "Parcels" application, Track24, ParcelApp, etc.

Delivery terms

According to the Jum administration, usually the client receives his package within 2-3 weeks, regardless of whether it is tracked or not. But according to the rules of the service, the delivery time of the goods is 75 days, during which the order protection lasts.

Potential delays may be due to holidays during which sellers do not have time to complete and send all purchased items.

How to pick up a parcel?

No time to pick up the parcel? Order home delivery.

The postman will put small parcels with Joom into the client's mailbox. The rest of the purchases can be picked up at the branch of the institution or paid for delivery to the address.

To receive the shipment at the post office, you must provide the employee with a notification or tracking number, which is indicated in the product card for Joom. You must have proof of identity with you (passport of the Russian Federation).

Before signing any documents (as a rule, the postal officer asks to write a phrase about no claims on the back of the notice), it is recommended to open the shipment and check the quality of the products.

Home delivery can be arranged using the phone number indicated in the notification. The service costs from 240 rubles per shipment. Residents of Moscow and St. Petersburg can arrange home delivery through the website of the Russian Post or through the appropriate application for smartphones.

Tracking issues

Sometimes there is no track code in the product card or the number does not work - it is impossible to track the parcel. This happens for a number of reasons:

The seller used a so-called "virtual" code, which is traceable only in China. Once the purchase crosses the border, it becomes impossible to find its location on the product card or using other services.
Purchase has been sent EMS service China or its subdivision - ePacket, which also makes it difficult to track on the territory of the Russian Federation. In this case, the buyer can be helped by other services.
The seller did not indicate that he sent the goods.

These circumstances should not cause concern for the buyer - the purchase will arrive at the post office within the specified time.

If you still have problems with delivery and within 75 days the goods have not arrived in the mail, you should contact the support service:

Find in the profile folder "My Orders" a purchase that has not arrived within 75 days.
In response to the question about receiving, click "No".
Enter the address in the appeared field Email.
Wait for a response from the support team.

You can dispute the order and send a request for a refund for non-delivery only on the 75th day from the date of payment, while the purchase protection lasts. Within 24 hours, the store administration will confirm the application and return the funds to the buyer.

You can only find out how to contact the seller on Joom if the buyer is dissatisfied with the product and wants to send it back.

Such applications are accepted within 30 days after receiving the parcel by mail. In this case, the buyer pays the cost of return shipping.

Video: How to track a parcel from Joom by track number.

Conclusion

At first glance, the task of tracking packages from China may seem daunting. But using detailed instructions and the help of services that determine the location of the postal item, any buyer can easily find out where his parcel is.

If you are faced with the question of how to track a parcel from jd.ru (en.jd.com), then we will try to describe everything in steps.

It should be noted right away that if something was corrected on jd.ru again, then this instruction may no longer be relevant, in this case write about it in this topic, I will correct it.

First, go to the orders page:

If you do not have our extension installed, then you will just see a list of orders:

You can click to get tracking from the parcel you are interested in and you will see the track number and that's it, since on the jd itself, tracking along the way is not yet implemented ...

Option number two, you can manually add this tracking number, for example, to our favorite alitrack.ru, or install our extension and add parcels to your personal account on the machine, the following links will appear in the orders section:

I think everything is clear with this, but if you have any questions, I will answer.

Hello! Tell me what to do (maybe it’s not here and you need to write it) -I made an order on 21.11, the order says “the processing time for the order is 3 days, the delivery time is 3-7 days.” Today is 30.11, the order status is still the dog Joy didn’t say anything intelligible in VK (he didn’t answer for five days, until I started yelling, the dog). I made the order at a certain date (gift), I’m afraid I’ll cure it, there are 7 days left before the date of the celebration. , no order. Maybe because of this, there is no track number on the orders page, although the extension is worth it. Tell me what to do, what to do? or I'm going to cancel the order. Thank you.

11/30/2015 17:05:44 PM was edited by Boris Lineenko

Boris Lineenko, as I understand it 3 + 7 days, does it mean SPSR delivery? Something this time they did not work ice, in the summer this was not. I also did not have SPSR tracks for a long time, for the rest they were quickly given out until Joy wrote, after which the tracks appeared, I have not received the parcels yet, but they are already 100 km away from me. Today is 30, I ordered 9, a lot of jd comes with simple delivery and quickly, the child has received urgent parcels, my wife and I do not have it yet. In this case, just hammer Joey, I see no other way out. If they have not sent it yet, then it is unlikely that they will have time to reach it in 7 days.

There is no use for them to write about soap at all, they haven’t answered me for a month already, maybe I’m tired of it, but I’ll do it right, I pass on my own and your questions. I haven’t had any experience with cancellation and return, I can’t help here yet, but I’m following the progress of one person, I hope that it will be resolved well, then I’ll lay out instructions for everyone on how and what to do in such a situation.

To add answers, login or register, it will take just a few seconds

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The predicted delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses on English language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel " the item pre-advised "/" Email notification received "does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go on different routes, different ways, can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order to appear new status, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

JD.com is the second largest online retailer in China after Alibaba Group. In June 2015, the Russian-language version of the website (JD.ru) was launched and an agreement was signed with the SPSR Express courier service for fast delivery... And in the future, according to a Russian representative of the company, Russians will be able to pick up goods ordered from jd.com at Yulmart pick-up points.

How to track a parcel with JD

Tracking a parcel from JD.com (JD.ru) is possible on the websites of China Post and Equick China and many others. In order not to understand all the variety of Chinese logistics services, and to guess on which site to track the next incomprehensible track number, just enter the received tracking number on this page to see where your package is in a few seconds.

JD parcels are tracked in the Personal Account. Above each sent order there is a link "Track this shipment", when you click on it, information about the track is displayed.

JD item tracking

First, you need to find the tracking number for the purchased product, this can be done in your personal account on the orders page, the "Tracking ID" field.

JD how to track an order by order number

Tracking JD order by order number is only possible if JD Equick SP delivery service is specified. Just enter your order number and our service will automatically track and find your JD order sent through Equick.

Track the parcel with JD at the Russian Post

Tracking at the Russian Post is possible for international track numbers like Rx000000000CN, Lx000000000CN, Rx000000000NL, Rx000000000BE and the like.

If the number consists of only 14 digits, for example, 41404074475721, then the parcel was sent from Samara by Russian Post. Tracking will be available 1-2 days after the order is shipped.

You just need to enter any track number of the parcel in JD on our service, and you will find out all the available information about the parcel from the Russian Post website and foreign sites of delivery services.

Tracking package of JD Equick SP

JD Equick SP is easy to track with our universal mail tracker. JD Equick SP tracking works without interruption, with excellent translation into Russian, and forecast of approximate delivery times.

All you need to track JD Equick SP is to enter the track number on this page, and click the Track Parcel button.

Delivery service JD-CN RU Land Trans

Rather slow small packet shipping method of China Post. Excellent tracking while the package is moving in China, but tracking stops when the package is exported to the destination country.

Delivery service IBG JD-GZ-EE SP

What is this JD-GZ-EE SP? This is shipped by Equick China. Tracking IBG JD-GZ-EE SP track numbers is possible both on the JD itself on the order page, and on our universal parcel tracker from China.

JD RU Special Line Shipping Tracking

What courier service provides this delivery? If you are interested in the answer to this question, then enter the tracking number, and our service will determine specific company which delivers your package.

Courier Service JDYW-AIR-E-SP STD Untrackable

JDYW-AIR-E-SP STD delivery service is not courier service at all, it is air delivery from Yanwen and Estonian Post. Tracked only in China.

JD-GZ-SPSR Tracking

It's fast Express delivery by SPSR Express, tracking from the JD warehouse to your door is possible both on the official SPSR website and with our service, where you can easily trace the path of the parcel sent via JD-GZ-SPSR.

JD-UKRPOSHTA Tracking

Feel free to enter the track number on this page to find out full story your parcel's movements, latest tracking status and location.

JD-FI-Posti EMS Delivery Service Tracking

Delivery JD-FI-Posti EMS is Posti Finland - the reliable and world-famous Post of Finland.

You will always be aware of the movement of the parcel sent via JD-FI-Posti EMS, until the parcel arrives at your post office.

Delivery JD-HK-8DT SP

Tracking the delivery of JD-HK-8DT SP is possible with the help of the Chinese company 8DT Profit Fields, but if tracking in Russian is important to you, as well as checking for all possible delivery services, then use our service.

With Parcel Service, you can track JD-HK-8DT SP through EWS, Russian Post, Belgium Post, Netherlands Post, China Post, ePacket - we check all known logistic chains when delivered with JD.

Courier service JD-Russia

The JD-Russia delivery method is not the name of a specific courier service, but just a designation of the delivery method from the JD store in Russia. Depending on the value of the product, the type of product and the seller, a number of postal and courier companies can be used. Enter the track number of your order from JD.com to track your product and find out which company delivers it to Russia.

How long does it take for a package with JD

JD delivery times vary and depend on the selected delivery method, the speed of order processing by the seller, the workload sorting centers along the route of the parcel.

Previously, you had to wait for a parcel from jd.com for more than a month, because within 7 days the parcel was only collected at the warehouse and within 30-35 days it arrived at the Russian Post office. The company has signed a contract with SPSR Express to expedite delivery. Now, according to the assurances of JD employees, the parcel can be received from China within 7 working days from the date of ordering, but only for goods belonging to JD.

What is JD?

JD.com, also known as Jingdong and formerly 360buy, is a Chinese e-commerce company headquartered in Beijing. It is one of the two largest online B2C stores in China in terms of transaction volume and revenue, a member of the Fortune Global 500 and a major competitor to Tmall from Alibaba. As of the first quarter of 2018, the site has 301.8 million active users.

Unlike Aliexpress and Taobao, which collect goods from companies and individuals, jd.com is an online store that has its own warehouses and delivery services.

The company was founded by Liu Qiangdong in July 1998 and its B2C platform went online in 2004. It started out as an online magneto-optical store, but soon diversified into selling electronics. mobile phones, computers and similar goods. The company changed its domain name to 360buy.com in June 2007 and then to JD.com in 2013. The purchase of a domain name cost $ 5,000,000. At the same time, JD.com announced its new logo and mascot. JD is partially owned by Tencent, which owns 20% of the company.

JD.com is the world's leading technology and drone delivery company. aircrafts, autonomous technology and robots and has the largest drone delivery system, infrastructure and capabilities in the world. He recently began testing robotic delivery services and building delivery airports for drones, as well as driverless delivery, unveiling his first autonomous truck.