Includes urgent social services. Urgent Social Services

Urgent Social Services

1. The commented article regulates the provision of such an independent type of service specified in paragraph 8 of Art. 20 of the commented Law, as urgent social services. Previously, such regulation was contained in Art. 22 "Urgent Social Services" of the 1995 Social Services Act for the Elderly and the Disabled (there was no such provision in the 1995 Fundamentals of Social Services Act).

The provisions of part 1 of the commented article determine open list urgent social services. In particular, these are:

1) providing free hot meals or food packages;

3) assistance in obtaining temporary accommodation;

4) assistance in obtaining legal assistance in order to protect the rights and legitimate interests of recipients of social services;

5) assistance in obtaining emergency psychological assistance with the involvement of psychologists and clergy in this work;

6) other urgent social services.

Similarly, in paragraph 2 of Art. 22 of the 1995 Law on Social Services for the Elderly and the Disabled (as amended by the Federal Law of August 22, 2004 N 122-FZ) provided that urgent social services may include the following social services:

1) one-time provision of free hot meals or food packages to those in dire need;

2) provision of clothing, footwear and other essentials;

3) one-time provision of material assistance;

4) assistance in obtaining temporary housing;

5) organization of legal assistance in order to protect the rights of persons served;

6) organization of emergency medical and psychological assistance with the involvement of psychologists and clergy for this work and the allocation of additional telephone numbers for these purposes;

7) other urgent social services.

2. Part 2 of the commented article establishes that urgent social services are provided for the purpose of providing emergency assistance, and also provides that the provision of such services is carried out within the time frame determined by the need of the recipient of social services, without compiling individual program and without concluding an agreement on the provision of social services. This defines characteristics urgent social services, allowing them to be singled out as an independent type of social services.

Part 2 of the commented article defines two types of grounds for the provision of urgent social services: 1) application of the recipient of social services; 2) receiving from medical, educational or other organizations that are not included in the system of social services, information about citizens in need of the provision of urgent social services. In accordance with Part 2 of Art. 15 of the commented Law, the decision on the provision of urgent social services is made by the authorized body of the constituent entity of the Russian Federation immediately (to make a decision on recognizing a citizen in need of social services or on refusing social services, the specified norm takes five working days from the date of application).

Part 2

Housekeeping services are urgently required... I need a housekeeper to clean the house after the celebration... I'm looking for a cook to prepare a festive table... I want to hire a nurse for a sick person for a couple of days. Urgently need the services of a master for furniture repair. A "sober" driver is required to move the car and transfer guests after the banquet. Where can I quickly and inexpensively find a nanny ... - The list of such requests can be continued indefinitely, because we all live in a modern world full of surprises and problems from which no one is immune. Who will help you in difficult times? Where can you find a reliable company and staff who will take on the problem that has fallen and do the job quickly and efficiently?

Agency "Capital Lights" has the ability to provide various services promptly (URGENTLY), in emergency mode. Within 2 - 4 hours, our specialists will come to you and perform the required work at home or in the office. Such urgent services are called EXPRESS services.

When may be needed EXPRESS service? - Yes, at any time!We all know very well how difficult it is to combine several things at once ... Especially when it comes to household chores, about housework, which you have to devote a lot of time and effort to! You can cite a lot of life situations when you urgently need a reliable assistant to solve current problems around the house, at work and at home: when you urgently need a master to fix a water tap, a courier to quickly deliver documents, a nanny to sit with your child during your unexpected departure , a cook to prepare a festive table for unexpected guests, a security guard to accompany you home late at night, a housekeeper to clean up after your birthday, corporate party… Or, for example, what if you have small children who require special attention and perspective job which you do not want to lose... What to choose family or career? - You should not make such a difficult choice ... - Contact the Capital Lights Agency, and we will quickly find a reliable household assistant for you - a housekeeper, a nanny, a nurse, a universal master, etc., or we will perform urgent work themselves, by proven specialists working with us on a part-time or part-time basis.

For execution Express service we keep specially trained and reliable staff, ready to go to you at the first call. An express worker performing services for the home must have special skills and training. he does not have time to delve into the intricacies of family life, get used to the characters and characteristics of family members.

Minimum lead time urgent application in Moscow- 2-4 hours. This time is required for processing the order, calling the employees, briefing and travel to the place of service. So, the sooner you submit an application, the more chances we will have to fulfill it by the specified deadline!

We inform you that in connection with the entry into force on January 1, 2015 of the Federal Law No. 442-FZ of December 28, 2013 "On the basics of social services for citizens in Russian Federation”and Decree of the Government of Moscow No. 829-PP of December 26, 2014 “On social services for citizens in the city of Moscow”

Approved: forms of social services, types of social services, the composition of social services and the Procedure for the provision of social services to citizens.

Forms of social service

1. Social services are provided to their recipients in the form of social services at home, or in a semi-stationary form, or in a stationary form.

2. Social services in a semi-stationary form are provided to their recipients by a social service organization at a certain time of the day.

3. Social services in a stationary form are provided to their recipients with permanent, temporary (for a period determined by an individual program) or five-day (per week) round-the-clock residence in a social service organization. Recipients of social services in a stationary form are provided with residential premises, as well as premises for the provision of the types of social services provided for in paragraphs 1 - 7 of Article 20 of this Federal Law.

4. Citizens from among persons released from places of deprivation of liberty, for whom, in accordance with the legislation of the Russian Federation, administrative supervision is established and who have partially or completely lost the ability to self-service, in the absence of medical contraindications and upon their personal application, are accepted for social services in stationary organizations social services with special social services in the manner prescribed by regulatory legal acts subjects of the Russian Federation.

5. The issues of admission to stationary social service organizations and discharge from such organizations of persons suffering from mental disorders are regulated by the legislation of the Russian Federation on psychiatric care.

Types of social services

The following types of social services are provided to recipients of social services, taking into account their individual needs:

1) social and domestic, aimed at supporting the life of recipients of social services in everyday life;

2) socio-medical, aimed at maintaining and preserving the health of recipients of social services by organizing care, assisting in the implementation of recreational activities, systematic monitoring of recipients of social services to identify deviations in their health;

3) socio-psychological, providing assistance in correcting the psychological state of recipients of social services for adaptation in the social environment, including the provision of psychological assistance anonymously using a helpline;

4) socio-pedagogical, aimed at preventing deviations in the behavior and development of the personality of recipients of social services, forming their positive interests (including in the field of leisure), organizing their leisure time, and helping the family in raising children;

5) social and labor, aimed at providing assistance in employment and in solving other problems related to labor adaptation;

6) social and legal, aimed at providing assistance in obtaining legal services, including free of charge, in protecting the rights and legitimate interests of recipients of social services;

7) services to increase the communication potential of recipients of social services with disabilities, including children with disabilities;

8) urgent social services.

Urgent Social Services

1. Urgent social services include:

1) providing free hot meals or food packages;

2) provision of clothing, footwear and other essentials;

3) assistance in obtaining temporary accommodation;

4) assistance in obtaining legal assistance in order to protect the rights and legitimate interests of recipients of social services;

5) assistance in obtaining emergency psychological assistance with the involvement of psychologists and clergy in this work;

6) other urgent social services.

2. The provision of urgent social services for the purpose of rendering urgent assistance is carried out within the time frame determined by the need of the recipient of social services, without drawing up an individual program and without concluding an agreement on the provision of social services. The basis for the provision of urgent social services is the application of the recipient of social services, as well as the receipt from medical, educational or other organizations that are not part of the social service system, information about citizens in need of the provision of urgent social services. Confirmation of the provision of urgent social services is an act on the provision of urgent social services, containing information about the recipient and provider of these services, the types of urgent social services provided, the terms, date and conditions for their provision. The act on the provision of urgent social services is confirmed by the signature of their recipient.

The procedure for applying for the provision of social services, considering these applications and making decisions on such applications.

2.1. Recognition of a citizen in need of social services is carried out on the basis of an application of a citizen submitted to the management social protection population of the city of Moscow (hereinafter referred to as the authorized body) at the place of residence of a citizen in the city of Moscow.

The interests of a citizen in need of social services may be represented by other persons authorized by the citizen in accordance with the established procedure (hereinafter referred to as the authorized person).

2.2. When a citizen or his authorized person applies for the provision of social services, the following documents are submitted:

1. Application for the provision of social services, drawn up in the form approved by federal agency executive power, carrying out the functions of developing and implementing public policy and legal regulation in the field of social services (hereinafter also - the statement).

2. A passport or other document proving the identity of a citizen, including a birth certificate in respect of a minor citizen under the age of 14, containing information about the place of residence in the city of Moscow, and in the absence of such information in the specified document in addition to the document, an identity document of a citizen, another document containing information about the place of residence in the city of Moscow.

3. Passport or other document proving the identity of one of the legal representatives of a minor or incapacitated citizen (in the case of an application for the provision of social services to a minor citizen or incapacitated citizen).

4. A document containing information about the circumstances that worsen or may worsen the living conditions of a citizen, for the purpose of recognizing him as in need of social services.

5. A document confirming the circumstances that objectively prevent family members or close relatives from fulfilling the duties of caring for a citizen incapable of self-care, including prolonged illness (more than one month), disability, retirement age, remoteness of residence from a citizen in need of care, frequent and long business trips (in the case of an application for the provision of social services by a citizen living in a family, or if he has close relatives).

6. Conclusion medical organization on the state of health of a citizen, including the absence of diseases that are contraindications to social services.

7. Certificate of the federal state institution of medical and social expertise, confirming the fact of the establishment of disability (in the case of a citizen who is disabled applies for the provision of social services).

8. The conclusion of the medical commission of a psychoneurological dispensary or hospital with a detailed diagnosis and an indication of the recommended type of organization of social services (in the case of a citizen applying for the provision of social services in a stationary form).

9. The conclusion of the psychological, medical and pedagogical commission, provided for by Article 42 of the Law of the Russian Federation of July 2, 1992 N 3185-I "On psychiatric care and guarantees of the rights of citizens in its provision" (in the case of an application for the provision of social services to a minor citizen suffering from mental disorders).

10. Court decision on recognizing a citizen as incapacitated or with limited capacity (in the case of an application for the provision of social services by an incapacitated or limited citizen).

11. Certificate of release from places of deprivation of liberty (in the case of an application for the provision of social services by a citizen from among persons released from places of deprivation of liberty, for whom, in accordance with the legislation of the Russian Federation, administrative supervision has been established and who have partially or completely lost the ability to self-service).

12. Information on the income of a citizen and members of his family for the last 12 calendar months preceding the application for the provision of social services (with the exception of information on the size of the disability and (or) old-age pension, which are paid government agency- Branch pension fund of the Russian Federation for the city of Moscow and the Moscow Region and are obtained as part of interdepartmental cooperation) (in the case of an application for the provision of social services for citizens who do not belong to the categories of citizens specified in Part 1 of Article 31 of the Federal Law of December 28, 2013 N 442-FZ " On the Fundamentals of Social Services for Citizens in the Russian Federation", and the categories of citizens included in the list approved by a regulatory legal act of the Government of Moscow).

2.21. Filed appeals in the interests of a citizen of other citizens, government agencies, local governments, public associations on the provision of social services to a citizen are considered and a decision to recognize a citizen in need of social services or to refuse social services is made if the documents specified in clauses 2.2 of this Procedure are available.

Drawing up an individual program for the provision of social services

3.1. After a decision is made to recognize a citizen as in need of social services, the authorized body draws up an individual program for the provision of social services (hereinafter referred to as the individual program) in the form approved by the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of social services based on the needs of the recipient in social services.

3.2. The form of social services, composition, volume, frequency, conditions, terms for the provision of social services, social support measures are determined by an individual program.

3.3. The individual program is drawn up in two copies. One copy of the individual program is transferred by the authorized body to a citizen or his authorized person. The second copy of the individual program is kept in the authorized body.

3.4. The individual program is reviewed depending on the change in the recipient's need for social services. The revision of the individual program is carried out taking into account the results of the implemented individual program, but at least once every three years. The revision of the individual program is carried out in compliance with the procedure for drawing up an individual program, established by paragraphs 3.2, 3.3 of this Procedure.

3.5. For the provision of urgent social services for the purpose of providing emergency assistance, an individual program is not drawn up by the authorized body.

Decree of the Government of Moscow dated April 2, 2013 No. 185-PP "On the procedure and conditions for providing targeted food assistance in the city of Moscow to citizens in difficult life situations using an electronic social certificate"

According to clause 4 of the Regulations on the procedure for providing targeted food assistance in the city of Moscow to citizens in difficult life situations using an electronic social certificate approved by Decree of the Government of Moscow dated April 2, 2013 No. 185-PP "On the procedure and conditions for providing targeted food assistance in the city of Moscow assistance to citizens in difficult life situations using an electronic social certificate" targeted food assistance using an electronic social certificate is provided to elderly and disabled citizens who are in dire need of social support, as well as to other citizens who are in a difficult life situation and are in dire need of social support. support, from among the holders of the social card.

Thus, targeted social assistance in the form of the provision of durable goods, targeted food assistance, clothing assistance are a type of urgent social services provided for in paragraphs 3.1.2, 3.1.3 of Appendix No. 2 "Composition of social services and requirements for standards of social services" to the resolution Government of Moscow dated December 26, 2014 No. 829-PP "On social services for citizens in the city of Moscow" (hereinafter referred to as Decree No. 829-PP): provision of one-time assistance in the form of food packages, clothes, shoes and essentials; provision of clothing, footwear and other essentials.

With the entry into force of the Federal Law of December 28, 2013 No. 442-FZ "On the Basics of Social Services for Citizens in the Russian Federation", Resolution No. 829-PP, we draw your attention to the following.

1. According to paragraph 2.1 of the Procedure for the provision of social services to citizens in the city of Moscow, approved by Decree No. 829-PP, the recognition of a citizen as in need of social services in the form of the provision of urgent social services is carried out on the basis of a citizen's application submitted to the social protection department of the population of the city of Moscow at the place of residence citizen in the city of Moscow.

To recognize a citizen in need of urgent social services, a preliminary assessment is required by the Commission for Recognizing Citizens in Need of Social Services specific features his life situation for compliance with the provisions of Part 1 of Article 15 of Federal Law No. 442-FZ, with the exception of cases of emergency assistance, when urgent social services must be provided to prevent damage to the health of a citizen or his close relatives. Accounting for the size of the average per capita income of a citizen who applied for urgent social services is mandatory when preparing a decision on recognizing him as in need of social services in the form of urgent social services (paragraph 7 of part 1 of Article 15 of Federal Law No. 442-FZ).

If the average per capita income of the applicant, determined in accordance with Decree of the Government of the Russian Federation of October 18, 2014 No. 1075 "On approval of the Rules for determining the average per capita income for the provision of social services free of charge", on the day of application is higher than one and a half subsistence minimum per capita , and the facts of the expenses incurred for the treatment of oneself or close relatives, the repair of living quarters, the services of a nurse, the purchase of medicines for oneself or close relatives, over the past three months, urgent social services in the form of providing clothing assistance, targeted social assistance in the form of durable goods, targeted food aid is not provided.

2. According to Part 2 of Article 21 of Federal Law No. 442-FZ, the provision of urgent social services for the purpose of providing emergency assistance is carried out within the time frame determined by the need of the recipient of social services, without drawing up an individual program and without concluding an agreement on the provision of social services. In the event that on the day the decision is made to provide targeted social assistance in the form of the provision of durable goods, clothing assistance, these goods, things are not available in the TCSO, then the applicant is placed on the appropriate queue. In this case, the need for these urgent social services is satisfied in the course of the execution of the relevant state contracts.

The main purpose of urgent social services is to provide urgent one-time assistance to elderly and disabled citizens who are in dire need of social support.

Urgent social services include the following state-guaranteed services: one-time provision of free hot meals or food packages to those in need, provision of clothing, footwear and essentials, one-time financial assistance, assistance in obtaining temporary housing, emergency psychological assistance, legal assistance within its competence and other types and forms of assistance.

The activity of the service is based on cooperation with various state, public organizations and individual citizens. This service is intended primarily to provide urgent measures aimed at temporarily supporting the life of citizens in dire need of social support.

Dozens of people turn to emergency services every day. Polyclinics, hospitals, housing and maintenance trusts, neighbors, etc. also call on various issues. The urgent social assistance service receives messages about those who are hungry, unkempt, in need of help and attention.

Specialists of the service distribute clothes, food, support with a kind word, determine the elderly, the disabled in boarding schools, hospitals, examine the material and living conditions. Service workers are approached with all sorts of requests. Some ask to call to order a son or daughter who takes away their parents' pension, others - to deprive an alcoholic mother parental rights, the third - to set the true path of the son, who returned from places of deprivation of liberty. Or neighbors are asked to send a mentally ill elderly woman to the boarding school, who by her actions disturbs the peace of the residents, to provide assistance to paralyzed lonely pensioners. And experts in social work contact the police, the district administration to solve these problems. Specialists represent the interests of the lonely dead in court, they also carry out such pleasant assignments from the Social Security Administration - congratulations on holidays, invite them to regional events.

In providing shoes, clothes, food and other essentials, a natural help room has been created, in which there are things previously used- clothing, footwear, personal hygiene items issued to the applicants free of charge. This help comes mainly from the population. There is humanitarian aid from other countries, which is also in demand among the population. New things come from enterprises, organizations through offsets - these are bedding, and outerwear(cloaks, jackets), shoes, cereals, flour, sugar and more.

Humanitarian aid, as a rule, is free of charge. Norms and criteria according to which humanitarian aid is distributed: needy families with many children, the disabled, single pensioners whose incomes are below the subsistence minimum have priority in providing assistance. Therefore, experts decide who needs help first. There is also an application form. That is, nothing is mechanically distributed. Specialists of the department of urgent social services also monitor the final result.

The service employs a lawyer and a psychologist who provide consultative assistance. In order to expand the scope of advisory services, an advisory center was opened in one of the remote microdistricts, where the population is received by specialists in the calculation of pensions, veterans' affairs, social teacher doctor, lawyer, social worker.

ORDER

provision of social services in a semi-stationary form

in departments (services) of urgent social services

(as amended in accordance with the order of OBLKOMSOTSZASCHITY OF VO dated October 30, 2015 No. 1551)

Section I. General Provisions

1.1. The procedure for the provision of social services in a semi-stationary form in the departments (services) of urgent social services (hereinafter referred to as the Procedure) was developed in accordance with the requirements of Article 27 of the Federal Law of December 28, 2013 No. 442-FZ "On the Fundamentals of Social Services for Citizens in the Russian Federation" andapplies to citizens of the Russian Federation, foreign citizens and stateless persons permanently residing in the territory of the Volgograd Region, refugees, as well as legal entities regardless of their organizational and legal form and individual entrepreneurs providing social services to citizens.

1.2. The procedure establishes the rules for the provision of urgent social servicesproviders of social services in departments (services) of emergency social services.

1.3. The concepts used in this Procedure are applied in the meanings of certain federal law dated December 28, 2013 No. 442-FZ “On the basics of social services for citizens in the Russian Federation”.

1.4. Category of recipients of urgent social services - citizens recognized as needing the provision of urgent social services in the departments of urgent social services, in the presence of the following circumstances that worsen or may worsen their living conditions:

1.4.1. complete or partial loss of the ability or ability to carry out self-care, move independently, provide for basic life necessities due to illness, injury, age or disability;

1.4.2. the absence of a fixed place of residence, including for a person who has not reached the age of twenty-three and who has completed his stay in an organization for orphans and children left without parental care;

1.4.3. lack of work and livelihood;

1.4.4. the absence of disabled citizens (women over the age of 55 and men over the age of 60), who have partially lost the ability to self-service, relatives (other family members) living together or other persons who are obliged in accordance with the legislation of the Russian Federation to ensure their maintenance;

1.4.5. non-fulfillment by parents (legal representatives) of their duties for the upbringing, education and (or) maintenance of minor children, cruel treatment of minor children;

1.4.6. the presence in the family of risk factors for the birth and future development of the child, the threat of abandonment of the newborn child;

1.4.7. the presence of property damage, loss of health, loss of housing as a result of natural and man-made emergencies, armed and interethnic conflicts, illegal actions of other persons.

1.4.8. the absence of disabled citizens (women over the age of 55 and men over the age of 60), who have completely or partially lost the ability to self-service, have relatives (other family members) living together or other persons who are obliged in accordance with the legislation of the Russian Federation to provide them content;

1.4.9. having two or more minor children preschool age v large families and families of guardians (custodians), single mothers (fathers);

1.4.10. the presence of a criminal record of parents or other legal representatives for crimes against minor children;

1.4.11. non-fulfillment by parents (legal representatives) of their duties for the upbringing, education and (or) maintenance of minor children, cruel treatment of minor children;

1.4.12. the presence of problems associated with socialization among graduates of organizations for orphans, children left without parental care, as well as persons from among orphans and children left without parental care, as well as citizens (including minors) released from institutions of the penitentiary system of punishments and those who returned from special educational and educational institutions of a closed type;

1.4.13. the presence in the family of risk factors for the birth and future development of the child, the threat of abandonment of the newborn child;

1.4.14. the presence of property damage, loss of health, loss of housing as a result of natural and man-made emergencies, armed and interethnic conflicts, illegal actions of other persons;

1.4.15. Availability medical indications to sanatorium-and-spa treatment in a social and health-improving center".

1.5. The provision of urgent social services to recipients of urgent social services is carried out in accordance with the requirements of the following regulatory legal documents:

Federal Law of December 28, 2013 No. No. 442-FZ "On the basics of social services for citizens in the Russian Federation";

Law of the Volgograd Region dated November 06, 2014 No. 140-OD "On social services for the population in the Volgograd Region".

1.6. The result of the provision of urgent social services is the provision of emergency assistance to recipients of urgent social services in order to create conditions for eliminating circumstances that worsen or may worsen the life of recipients of urgent social services, to overcome or reduce the severity social problems underlying the current life situation.

1.7. The procedure is mandatory for providers of social services.

Section 2. Standard of urgent social service

2.1. The following urgent social services are provided to recipients of urgent social services:

assistance in obtaining temporary housing;

assistance in obtaining legal assistance in order to protect the rights and legitimate interests of recipients of social services;

assistance in obtaining emergency psychological assistance with the involvement of psychologists and clergy in this work.

"social and psychological counseling, including on issues of intra-family relations;

assisting in the preparation and restoration of documents of recipients of social services;

consulting on social and legal issues;

Providing psychological (emergency psychological) assistance, including to citizens providing home care for seriously ill recipients of social services;

Assistance in the provision of material assistance;

Assistance in registration of citizens for social services;

assistance in obtaining due benefits, allowances, compensations, social payments and other benefits established by law.

2.2. Description of social services, their scope:

N p / p	Name of the social service	Requirements for the volume of social services	Description of the social service
	Assistance in obtaining temporary housing	1 service per year, 90 min.	service is: in determining the problem of the recipient of social services (lack of housing or lack of proper living conditions: dilapidation, accident rate, lack of communications (water supply, heating in the cold season), loss of housing as a result of emergencies, abuse and violence against women with children, acute conflict relations between cohabiting family members, etc.) and possible ways to resolve it; In providing information about the list required documents, activities that must be carried out to obtain temporary housing; in organizing a survey of the living conditions of the recipient of urgent social services in order to determine the suitability of housing for living; in assisting in the collection of necessary documentsto obtain temporary housing; in cooperation withan organization providing this type of assistance in order to accommodate a recipient of urgent social services on their basis. The service is provided to recipients of urgent social services in the presence of the circumstances provided for in subparagraphs 1.4.1,1.4.6, 1.4.8,1.4.12,1.4.13, 1.4.14
	Assistance in obtaining legal assistance in order to protect the rights and legitimate interests of recipients of social services	no more than 2 services per year,	service is: In providing information about institutions providing legal assistance, including free of charge; In explaining the procedure for providing free assistance to a lawyer and providing contact details of the nearest organization providing legal assistance; in assisting in the preparation and filing of complaints in case of violation or infringement of the legal rights of recipients of urgent social services; in drawing up submissions against parents who avoid raising children, to the commission on minors' affairs and protecting their rights to deprive parents of parental rights. If necessary, assistance is provided in the preparation of the necessary package of documents (statements, appeals, claims, etc.), a written or oral request is made to a law office, to law enforcement agencies
	Assistance in obtaining emergency psychological assistance with the involvement of psychologists and clergy in this work	if necessary, service time is not more than 60 minutes.	the service consists in providing information about organizations providing emergency psychological assistance; including helplines, a children's helpline with a single all-Russian number; accompanied by recipients of urgent social services who are in a state of acute crisis in organizations providing emergency psychological assistance after prior approval and making an appointment), in involving psychologists of the Ministry of Emergency Situations, healthcare organizations, social services, clergy (at the request of the recipient of an urgent social service) to provide psychological assistance to a recipient of an urgent social service who is in an acute psychological state The service is provided to recipients of urgent social services in the presence of the circumstances specified in paragraph 1.4.

4. Socio-psychological counseling, including on issues of intra-family relations 4.1. individual counseling	no more than 2 services per year, service time is not more than 60 minutes.	The service consists of: In conducting initial counseling in order to identify psychological problems, assisting in formulating the request of the recipient of urgent social services, incl. to determine the volume and types of intended assistance in assessing the living conditions of a citizen and determining the individual need for the provision of social services; In explaining the essence of the problems to the recipient of urgent social services and identifying possible ways to solve them; In determining the response to existing problems, and the level of motivation to overcome them, including using diagnostic techniques; The service is provided in a separate room, ensuring the absence of unauthorized persons
5.Assistance in the preparation and restoration of documents of recipients of social services	if necessary service provision time is not more than 44 minutes.	The service consists of: In writing the text of the document, filling out forms, writing cover letters, as well as sending documents to the appropriate authorities in order to issue or restore identity documents, birth certificates, medical insurance policies, and so on. The service is provided to recipients of urgent social services in the presence of the circumstances specified in clause 1.4.
6.Consulting on social and legal issues 6.1 individual counseling	no more than 2 times a year, service time is not more than 40 minutes.	the service consists in providing the recipient of urgent social services with assistance on civil, family, housing, labor, pension, criminal legislation, the rights of children, women, fathers, the disabled, and so on. The service is aimed at forming the recipient of urgent social services an idea about the legislative acts and rights of interest to him in the issues raised. The service is provided by a specialist with a legal education. The service is provided to recipients of urgent social services in the presence of the circumstances specified in clause 1.4.
7. Provision of psychological (emergency psychological) assistance, including to citizens providing home care for seriously ill recipients of social services	if necessary service time no more 30 minutes.	service is: In discussing the situation with the recipient of urgent social services; In removing the state of acute psychological stress during the conversation, in alleviating the emotional state, reducing psychological discomfort, the level of aggression / fear, feelings of guilt, etc., strengthening self-confidence, etc., In determining ways to overcome the situation, in developing skills to adapt to the current situation and changing living conditions, in mobilizing resources to overcome the crisis. Emergency psychological assistance is provided immediately in the course of full-time work of a specialist at the time of the occurrence of the situation, including at the request of the Ministry of Emergency Situations. The specialist providing the service has a higher psychological education or higher professional education with retraining in the specialty "Psychology", work experience (at least a year) in the field of full-time psychological counseling. The service is provided to recipients of urgent social services in the presence of the circumstances specified in clause 1.4.
8.Assistance in the provision of material assistance	no more than 1 time per year service time no more 44 min.	the service consists in providing assistance to recipients of urgent social services in kind (clothing, shoes, food, hygiene products, etc.) by organizing and conducting activities to attract extra-budgetary funds (organizing actions, writing letters, appeals to organizations and individuals, reporting to the media, etc.). The service is provided to recipients of urgent social services in the presence of the circumstances provided for in subparagraphs 1.4.6,1.4.7,1.4.9,1.4.13,1.4.14 of paragraph 1.4.
9.Assistance in registration of citizens for social services	if necessary service time no more 50 min.	the service consists in assisting recipients of urgent social services in collecting the necessary documents to determine the need of citizens for social services. The service is provided to recipients of urgent social services in the presence of the circumstances specified in clause 1.4.
10. Assistance in obtaining due benefits, allowances, compensations, social payments and other benefits established by law	no more than 2 times a year service time no more 55 min.	the service consists of assistance in preparing the necessary package of documents and sending it to the appropriate authorities The service is provided to recipients of urgent social services in the presence of the circumstances provided for in subparagraphs 1.4.1,1.4.2,1.4.4,1.4.8,1.4.9,1.4.13 of paragraph 1.4."

2.3. Deadlines for the provision of urgent social services .

Urgent social services are provided on the day the recipient of the urgent social service applies.

2.4 . The per capita norm for financing social services is established in accordance with the Procedure for approving per capita norms for financing social services provided by social service organizations in the Volgograd Region,

approved by order of the Ministry of Labor and Social Protection of the Population of the Volgograd Region dated December 31, 2014 No. No. 2002.

2.5. Quality indicators and evaluation of the results of the provision of urgent social services.

2.5.1. The main factors affecting the quality of urgent social services are:

the availability and condition of the documents in accordance with which the provider of social services operates;

accommodation conditions of the social service provider;

the staffing of the social service provider with specialists who have the appropriate education, qualifications, professional training, knowledge and experience necessary to fulfill their duties;

special and personal technical equipment of the social service provider (equipment, devices, apparatus);

the state of information about the provider of social services, the procedure and rules for the provision of urgent social services to citizens;

the presence of an internal system of control over the activities of the social service provider.

2.5.2. The head of the social service provider is responsible full responsibility for the quality policy, which is the tasks, main directions and goals in the field of quality. Provides clarification and communication of this policy to all structural units and employees of the social service provider, determines their powers, responsibilities and interaction.

2.5.3. Professionals providing urgent social services are responsible for the quality of these services. The duties and personal responsibility of specialists for the provision of urgent social services are enshrined in their job descriptions.

2.5.4. Urgent social services must meet the following criteria:

a) the completeness of the provision of urgent social services in accordance with the established requirements;

b) the timeliness of the provision of urgent social services;

The quality of urgent social services is assessed, among other things, through surveys.

2.5.5. Urgent social services must provide timely, complete and qualified assistance in solving problems and issues of interest to the recipient of urgent social services, satisfy his requests and needs in order to create normal living conditions for him.

2.5.6. Urgent social services must be provided in compliance with established sanitary and hygienic requirements and taking into account the state of health of the recipient of urgent social services.

2.6. Conditions for the provision of urgent social services, including the conditions for the availability of the provision of urgent social services for the elderly, the disabled.

2.6.1. During the provision of urgent social services, it is not allowed to disclose information classified by the legislation of the Russian Federation as information of a confidential nature or official information about recipients of urgent social services by persons who have become aware of this information in connection with the performance of professional, official and (or) other duties. Disclosure of information about recipients of urgent social services entails liability in accordance with the legislation of the Russian Federation.

2.6.2. With the consent of the recipient of urgent social services (or his legal representative) to the processing of personal data given in writing, it is allowed to transfer information about the recipient of urgent social services to other persons in the interests of the recipient of urgent social services, including funds mass media and the official website of the provider of social services in the information and telecommunications network "Internet" (hereinafter referred to as the "Internet" network).

2.6.3. Providing information about the recipient of urgent social services without his consent is allowed:

at the request of the bodies of inquiry and investigation, the court in connection with the investigation or trial, or at the request of the prosecutor's office in connection with the exercise of prosecutorial supervision;

at the request of other bodies empowered to implement state control(supervision) in the field of social services;

when processing personal data within the framework of an interdepartmental information exchange, as well as when registering the subject of personal data on single portal state and municipal services and (or) regional portals of state and municipal services in accordance with the legislation on the organization of the provision of state and municipal services;

in other cases established by the legislation of the Russian Federation.

2.6.4. In the course of urgent social services, the recipient of urgent social services has the right to:

Respectful and humane attitude;

Obtaining free of charge in an accessible form information about their rights and obligations, types of social services, terms, procedure and conditions for their provision, tariffs for these services and their cost for the recipient of social services, about the possibility of receiving these services free of charge, as well as about suppliers social services;

Choice of social service provider;

Refusal to provide urgent social services;

Protection of their rights and legitimate interests in accordance with the legislation of the Russian Federation;

Obtaining urgent social services of proper quality in accordance with this Procedure;

On the confidentiality of personal information that has become known to the employeesocial service providerin the provision of urgent social services;

ensuring conditions of stay in social service organizations that meet sanitary and hygienic requirements, as well as for proper care;

Free visits by legal representatives, lawyers, notaries, representatives of public and (or) other organizations, clergy, as well as relatives and other persons in the daytime and in the evening;

2.6.5. Recipients of urgent social services are required to:

provide, in accordance with the regulatory legal acts of the subject of the Russian Federation, information and documents necessary for the provision of social services;

timely inform the social service provider about changes in the circumstances that necessitate the provision of social services;

comply with generally accepted standards of conduct.

2.6.6. When providing urgent social services, the social service provider is obliged to:

Respect human and civil rights;

Ensure the inviolability of the person and the safety of recipients of social services;

Ensure that recipients of urgent social services (representatives) are familiarized with the title documents on the basis of which the social service provider operates and provides social services;

Perform other duties related to the implementation of the rights of recipients of urgent social services for urgent social services.

2.6.7. The social service provider has the right:

ask the relevant authorities state power, as well as local self-government bodies and receive from these bodies the information necessary for the organization of social services;

be included in the register of social service providers in the Volgograd region;

receive within two working days information about their inclusion in the list of recommended social service providers;

social service providers have the right to provide recipients of urgent social services at their request, expressed in writing or electronic form, additional social services for a fee.

Section 3. Rules for the provision of urgent social services

3.1. Urgent social services are providedrecipients of urgent social services free of charge.

3.2. An agreement for the provision of urgent social services between the provider of social services and the recipient of urgent social services shall not be concluded.

3.3. The basis for the provision of urgent social services for a social service provider is the decision of the center for social protection of the population (hereinafter referred to as the center) on the provision of urgent social services, which is provided by the recipient of urgent social services or transferred for execution to the social service provider, if it is impossible to obtain a decision by the recipient of urgent social services. services, on the day the center at the place of residence of the recipient of urgent social services makes the relevant decision.

3.4. A social service provider who has received a decision to provide urgent social services shall, within 1 business day from the date of its receipt, provide urgent social services within the scope determined by the social service standard established by the Procedure

3.5. The provision of urgent social services is recorded by the social service provider in the registers of services provided to recipients of urgent social services.

3.6. Confirmation of the provision of urgent social services is an act on the provision of urgent social services (hereinafter referred to as the Act), containing information about the recipient and provider of services provided by urgent social services, the date and conditions for their provision.

The act is confirmed by the signature of the recipient.

3.7. The recipient of social services has the right to refuse urgent social services. At the same time, the recipient of social services is explained the possible consequences of his decision.

The act of refusal is certified by three individuals, including employees of a social service provider, indicating their passport details.

3.8. Information about recipients of social services and provided urgent social services is entered into the Register of recipients of social services in accordance with the established procedure.

Section 4. Requirements for the activities of a social service provider

4.1. The accommodation conditions of the social service provider must ensure its efficient operation.

The social service provider and his structural units should be placed in specially designed premises accessible to all categories of recipients of urgent social services. The premises must be provided with public utilities and equipped with a telephone connection.

In terms of size and condition, the premises must meet the established requirements of sanitary and hygienic norms and rules, labor safety and be protected from the effects of factors that adversely affect the quality of urgent social services provided. The area occupied by the provider of social services must allow to accommodate staff, recipients of urgent social services and provide them with urgent social services.

4.2. The staffing of the social services provider with specialists, the selection of specialists is carried out according to education, qualifications, professional training, specialists must have the knowledge and experience necessary for the quality provision of urgent social services. The social service provider must be staffed with specialists in accordance with the staffing table.

4.3. Duties, rights and responsibilities of specialists should be clearly defined and set out in their job descriptions, procedures and other documents regulating their activities.

Specialists of the social service provider should improve their skills in additional programs vocational education or in other ways.

4.4. The provider of social services takes measures to prevent the disclosure of personal information about recipients of urgent social services by employees.

4.5. The provider of social services must be equipped with special and standard equipment, apparatus and devices that meet the requirements of relevant standards, specifications, others normative documents and ensuring the proper quality of the services provided.

Equipment, instruments and apparatus must be used strictly for their intended purpose in accordance with the documentation for their operation and operation, and must be kept in a technically sound condition, which is systematically checked.

Faulty equipment, instruments and apparatus must be removed from service in a timely manner, replaced or repaired.

4.6. The state of information about the provider of social services, the procedure and rules for the provision of urgent social services to recipients of urgent social services must meet the following requirements:

the provider of social services communicates to the recipients of urgent social services its name and location in any way provided for by the legislation of the Russian Federation, provides, at the request of the recipients of urgent social services, the necessary and reliable information on the provision of urgent social services;

the composition of information on urgent social services complies with the Law of the Russian Federation "On the Protection of Consumer Rights";

the information provided to the recipient of urgent social services is true and complete.

4.7. social service is based on the observance of human rights and respect for the dignity of the individual, is of a humane nature and does not allow the humiliation of the honor and dignity of a person.

4.8. In order to ensure personalized accounting of recipients of urgent social services, the social service provider maintains a register of recipients of social servicesin the manner prescribed by applicable law.

Software tools for maintaining the register of recipients of social services are provided to the social service provider by the Committee for Social Protection of the Population of the Volgograd Region on the basis of an agreement to be concluded.

Section 5. List of documents required for the provision of urgent social services

5.1. The provision of urgent social services is carried out on the basis of the following documents:

identity document of the recipient of urgent social services (if available);

a document confirming the authority of the representative (when applying for urgent social services by a representative of the recipient of urgent social services);

decisions of the center of social protection of the population on the provision of urgent social services.

Specialists of the social service provider copy the submitted documents, affix a certification inscription:" Right "; the position of the person who certified the copy; personal signature; signature decoding (initials, surname); certification date.

5.2. A personal file is formed for the recipient of urgent social services, in which all documents received in the course of the provision of urgent social services are filed.

6. Final provisions.

6.1. The procedure must be presented by the provider of social services for familiarization to any person at the place of provision of urgent social services immediately upon receipt of such a request.

6.2. Information about the availability of the Procedure, the possibility and method of obtaining it should be posted at the place of provision of urgent social services (place of application for the provision of urgent social services) and should be visible to recipients of urgent social services (including potential ones). Next to this information, information about the availability of a book of complaints, as well as telephone numbers and addresses of social service providers and organizations exercising control over compliance with the Procedure should be indicated.