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Internet and television services. Home Internet MTS personal account - additional services

1.1 The following terms are used in this Privacy Policy:

1.1.1. "Website Administration site (hereinafter referred to as the Site Administration)" - authorized employees to manage the site who organize and (or) carry out the processing of personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, the actions (operations) performed with personal data.

1.1.2. "Personal data" - any information relating to a directly or indirectly identified or identifiable natural person (subject of personal data).

1.1.3. "Processing of personal data" - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Operator or other person who has gained access to personal data to prevent their distribution without the consent of the subject of personal data or other legal grounds.

1.1.6. "Cookies" - a small piece of data sent by a web server and stored on the user's computer, which the web client or web browser sends to the web server in an HTTP request each time they try to open a page of the corresponding site.

1.1.7. "IP address" - the unique network address of a node in computer network built over the IP protocol.

GENERAL PROVISIONS

2.1. The use of the website by the User means acceptance of this Privacy Policy and the terms of processing of the User's personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site

2.3. This Privacy Policy applies only to the site site The site administration does not control and is not responsible for third-party sites to which the User can follow the links available on the site site

2.4. The site administration does not verify the accuracy of the personal data provided by the Site User.

SUBJECT OF THE PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Administration of the site "Internet portal" to non-disclosure and ensure the protection of the confidentiality of personal data that the User provides at the request of the Site Administration when applying for a connection on the site site

3.2. Personal data authorized for processing under this Privacy Policy is provided by the User by filling out an application form on the Website and includes the following information:

3.2.1. surname, name, patronymic of the User;

3.2.2. contact phone number of the User;

3.2.3. the address of the desired connection to the services of the home connection of the Internet provider

3.3. Any other personal information not specified above (application history, browsers and operating systems used, etc.) is subject to secure storage and non-distribution, except as provided in paragraphs. 5.2. and 5.3. of this Privacy Policy.

PURPOSE OF COLLECTING USER'S PERSONAL INFORMATION

4.1. The User's personal data The site administration can use the site for the following purposes:

4.1.1. Establishment with the User feedback, including sending notifications, requests regarding the use of the Site, the provision of services, processing requests and applications from the User.

4.1.2. Confirmation of the accuracy and completeness of personal data provided by the User.

4.1.3. Notifications of the User of the Site home-mts.ru about the status of the application.

METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION

5.1. The processing of the User's personal data is carried out without time limit, in any legal way, including information systems personal data with or without the use of automation tools.

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, employees of Internet telecommunications providers, solely for the purpose of fulfilling the User's order placed on the site home-mts.ru

5.3. The User's personal data may be transferred to authorized bodies state power Russian Federation only on the grounds and in the manner prescribed by the legislation of the Russian Federation.

5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.

5.5. The site administration takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The Site Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

OBLIGATIONS OF THE PARTIES

6.1. The user is obliged:

6.1.1. Provide information about personal data necessary to use the Website

6.1.2. Update, supplement the provided information about personal data in case of changes in this information.

6.2. The site administration is obliged:

6.2.1. Use the information received solely for the purposes specified in clause 4 of this Privacy Policy.

6.2.2. Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and not sold, exchanged, published, or otherwise disclosed possible ways transferred personal data of the User, with the exception of clause 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.

6.2.4. Block personal data relating to the relevant User from the moment the User or his legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification is contacted or requested, in case of revealing false personal data or illegal actions.

RESPONSIBILITIES OF THE PARTIES

7.1. The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of the Russian Federation, with the exception of cases provided for in paragraphs. 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public property before its loss or disclosure.

7.2.2. It was received from a third party until it was received by the Site Administration.

7.2.3. Was disclosed with the consent of the User.

DISPUTES RESOLUTION

8.1. Before going to court with a claim for disputes arising from the relationship between the Site User and the Site Administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).

8.2 Claim recipient within 30 calendar days from the date of receipt of the claim, notifies the claimant in writing of the results of the consideration of the claim.

8.3. If an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.

8.4. This Privacy Policy and the relationship between the User and the Site Administration is subject to current legislature Russian Federation.

ADDITIONAL TERMS

9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.

9.2. The new Privacy Policy comes into force from the moment it is posted on the Site, unless otherwise provided new edition Privacy Policy.

9.3. All suggestions or questions regarding this Privacy Policy should be reported to e-mail: dom-mts001@yandex.ru

For quick access to Personal Area home internet and TV you need to enter a nameuser and password in the appropriate fields if the user is registered in the account.

Otherwise, you must first register in your personal account.

To register, you will need to click on the link below and enter the following data:

Familiarize yourself with the contract for the provision of services;
Choose your legal status;
Surname;
Name;
Middle name;
Passport Series;
Passport ID;
Date of Birth;
The authority that issued the passport;
Date of issue of the passport;

Not everyone knows that famous company MTS provides its customers with not only services mobile communications. Not so long ago, they introduced a new functionality that is spreading well throughout the service market.

We are talking about television, home Internet and MTS personal account, which allows you to manage all this without leaving your home.

MTS personal account

Many are accustomed to the fact that when there is some problem with communication or it is necessary to change tariff plan, you have to contact the operator's department or call the support service. However, in 2018 it is not necessary to do this at all. Most modern communication providers, including MTS, offer their customers to use the personal account function, which allows you to perform all the necessary manipulations with your services.

The list of features that the user of such a function receives from the operator is as follows:

Check out the payment statement.
View the list of tariff plans available for connection.
Switch to another tariff or connect an additional option.
Prepare detailed details on the use of Internet traffic.
Transfer money from one personal account to another.
Select antivirus software and install it on your computer or smartphone.
Contact support online.
And much more.

A personal account is provided to users free of charge. The procedure for registering it depends on what services you use. You can register a separate account for the phone, or together with the Internet and TV.

Go to the official website of MTS: mts.ru.
On the right, in the upper corner, find the menu "My MTS", "Login" or another characteristic button.
Here you can select the type of service that you are provided. It can be mobile communications, home Internet and television.
In this case, we need the item "Mobile communications". To enter your profile, you must first register and select the services to connect.
In a new page, ask New Password through a message.
Here you need to enter your number and get a password with which you can log into your account later.

After completing these simple steps, you can enter the office and perform all the necessary manipulations.

It is worth noting that you can access your profile not only through the site on a computer, but also using an interactive set-top box, which is provided when you connect a television. Moreover, for this you will not need to enter a login and password, since the set-top box is already registered for your contract.

It remains only to enter the desired menu and enter your first and last name. The most successful function in this use is the introduction subscription fee, because you no longer need to go to the terminals and the like.

Lost password for personal account

Anyone can get into a situation where the password to access the personal account has been lost. Therefore, you should immediately write down all your passwords in a reliable notepad that will not be lost.

If the password from the mobile communication cabinet was lost, which was sent to the phone number, then its recovery procedure is as simple as possible. It is enough to click on the "Get password by SMS" button again and the previous one will be reset.

In another case, when the login or password from the home Internet or television was lost, you will have to contact the service technical support. The call will be free. However, get ready for the fact that the operator may request some passport data that will be required to restore access.

Home internet and TV

The company provides a wide range of tariff plans, from which you can choose the most suitable for each family. You can connect the Internet or TV separately by choosing the maximum speed or number of channels, or you can connect these services in a package, saving a lot.

In addition, you can connect many additional options that will improve the experience when using the services. For example, you can connect the Digital Multiroom service, which allows you to connect TV to several TVs in the house at once.

It makes no sense to paint each tariff plan and its details, since this information is contained on the official website (mts.ru -> Tariffs). The list of available tariffs depends on the region where you live. Therefore, you can always go to the MTS website and choose the most suitable option for yourself for the price and options.

Connecting home Internet and TV can be done in several ways. You can call the support service and leave a request, contact the nearest MTS office or order a connection using the official website. Consider the last method:

We go to the official website of MTS (mts.ru).
In the upper right corner, find the menu "My MTS" or "My Account" or "Login".
In the context menu that appears, select the "Home Internet and TV" item.
After that, click on the "Register" button and enter the necessary data in the registration form.
The system will automatically check the address you entered for connectivity.
If connectivity exists, you will be prompted to select a suitable tariff plan and set a convenient time for equipment installation.
It remains to wait for the company's masters who will lead the cable directly to the house or apartment, as well as install the necessary equipment. It can be a router for the Internet and interactive set-top box for television. As a rule, this equipment is attached free of charge to the tariff plan, but not always.

As a rule, the masters come pretty quickly. Within a few days you will be able to use the Internet and watch TV.

As mentioned earlier, a personal account is suitable not only for telephony services, but also for managing a home Internet and TV profile. Here you can:

Perform balance manipulation. You can replenish it, track the balance, and also get detailed usage details Money.
Get a statement or receipt for payment.
Get acquainted with the current tariff for the Internet or TV. Change it. Select additional options for the Internet.
View the list of available TV channels. Add new package channels. Connect additional options. View a map of TV coverage areas.
Participate in bonus program. Track the balance of bonus funds. Exchange bonuses for attractive gifts and discounts.
The ability to switch to a credit type of payment with the ability to use services even with a negative balance.

Temporary blocking of the Internet and TV

Sometimes it becomes necessary to block the receipt of services for a certain time. For example, a subscriber leaves for work for several months and does not need services for this period. To do this, you need to familiarize yourself with the conditions of blocking:

Blocking can be done for a maximum of 30 days per year, and this function can be used only once a year.
You can block using your personal account or by contacting support.
If the subscriber does not have a home Internet connection, then the function will not be available.
For the period of blocking, funds for using the services are no longer withdrawn from the subscriber's account.
This service is paid and the cost depends on the region. The user's account must have enough funds to pay for the blocking.
The function is automatically disabled after the selected period or earlier, if the client so desires.

If you have been using mobile communication services from MTS for a long time, and are also looking for a good provider of home Internet and television, then you should pay attention to the provision of these services from the same company. Thanks to the studied information, you can easily connect the services and try them out for yourself.

Monthly subscription fee

at a time

To plug

Connection conditions

Conditions for connecting the Internet service

Tariffs for subscribers-individuals. Individuals are understood as owners and tenants of apartments who use services exclusively for personal, family, household and other needs not related to business activities.
All prices are indicated in rubles including VAT.
Services are provided subject to availability.
The speed of incoming traffic is equal to the speed of outgoing traffic. The maximum possible speed is indicated. Real speed access to the Internet depends not only on technical features services, but also from the actions of third telecom operators, organizations and persons managing segments of the Internet network that are outside the area of responsibility of the Provider. All parameters are variable and are not guaranteed by the Provider outside of its network.
On the tariff plans "Ultra" and "Ultra + TV" the maximum speed is limited by the capabilities of the network interface and may differ depending on the technical capabilities of the equipment installed at this address.
When connecting to a personal account, it is necessary to make an advance payment in the amount of at least 1000 ₽, for the tariffs "Ultra" and "Ultra + TV" - 2000 ₽.
The subscription fee is deducted from the personal account daily in equal proportions.
The list, conditions and description of methods for making advance payments by Subscribers are given in the section Payment Methods.

Conditions for connecting the service "Interactive TV"

In the Internet + TV tariff plans, television and online cinema services are provided jointly with Life Stream LLC, except for the GO line. For tariffs of the GO line, television and online cinema services are provided jointly with Megogo LLC.
The catalog of online cinemas Amediateka, IVI and Start and watching TV channels are available to mobile users. Android devices and iOS, on the Smotreshka.tv portal, as well as Smart TV users with Android TV and set-top boxes on operating system Android in the Smotryoshka application, the Megogo online cinema and watching TV channels are available to users of Android and iOS mobile devices on the Megogo.ru portal, as well as users of Smart TV and set-top boxes in the Megogo application.
The subscriber is not entitled to refuse a part of the services included in the tariff plan without changing the tariff plan. The list of TV channels is not an essential condition of the contract for the provision of communication services and may be changed.

Conditions for the provision of additional services

The service “Account Freeze” (Line Reservation) is provided at the initiative of the Subscriber or when access to the Internet is blocked due to insufficient funds on the Personal Account. Money is debited for the service daily, while the balance of the Subscriber's personal account may take negative values. The subscription fee for the Line Reservation service is 2 ₽/day. For the period of validity of the "Line Reservation" service, access to the Internet is blocked, and the debiting of the subscription fee is suspended.
Access to the Services after blocking is resumed only if, after making payments by the Subscriber, the balance of the Subscriber's personal account exceeded the amount of the monthly subscription fee for the selected tariff plan.
The “Promised payment” service (Reducing the contract limit) is provided to the Subscriber free of charge for up to five calendar days. The contract limit can be lowered by the Subscriber by no more than 500 ₽.
Allocation of an external static IP address - 300 ₽ at a time, subscription fee - 140 ₽ / month.
The transition from one tariff plan to another can be carried out upon application through the Personal Account or by contacting the Provider, provided that the Subscriber's Personal Account has the amount of at least one subscription fee of the tariff to which the transition is being made. Changing the tariff plan with a change in speed requires re-switching work on data transmission equipment. The cost of these works is 200 ₽ for each change in speed. In the event that the Subscriber changes the tariff plan with an increase in the subscription fee, the Provider takes the costs of switching over.
SMS informing service — 29 ₽/month. Notifications via the popular messenger and e-mail newsletters are free.

Access to popular resources without speed limit

Equipment rental terms

On the combined Internet + TV tariff plans, a subscriber under an equipment lease agreement can be provided with a wireless TV set-top box for temporary use.
On all tariff plans, a subscriber under an equipment rental agreement can be provided with a wireless router ( wifi router) and a digital TV terminal "NTV-PLUS" for temporary use.
The equipment rental fee is subject to unconditional write-off.
Equipment can be rented individuals, citizens of the Russian Federation who have reached the age of 18, permanently registered in Moscow or the Moscow Region.
To receive the equipment, the subscriber must provide a copy of the passport of a citizen of the Russian Federation (including registration data), as well as a copy of one of the following documents of a citizen of the Russian Federation: a foreign passport, driver's license or military ID.
The equipment received by the subscriber under this offer is the property of the Provider.
When changing the tariff, disconnecting the service or terminating the agreement on tariffs with equipment rental, the subscriber is obliged to return the equipment or pay the full cost of the equipment in a lump sum payment.
Delivery of equipment for existing subscribers is paid. The cost of delivery of one piece of equipment to an existing subscriber is 300 ₽. Each subsequent rental equipment adds 100 ₽ to the delivery cost. There is no charge for the delivery of equipment to new subscribers.

Connection conditions for the promotion "Everything for 1 ruble"

Applications for connection under the action "Everything for 1 ruble" are accepted until 04/30/2019, connection - until 05/12/2019 inclusive.
The promotion is held for new subscribers-individuals and is valid at addresses where Ecotelecom services were not provided within 5 months prior to the moment of connection.
The price of 1 ruble is indicated for the first month, taking into account the discount for all tariff plans.
For a period of 30 days, free access to online cinemas is provided: Amediateka, IVI and Start for all tariffs, except for the GO line. For tariffs of the GO line, access to the Megogo online cinema is provided.
For a period of 30 days, an extended package of channels "All Inclusive" is provided for all tariffs, except for the "GO" line. For tariffs of the "GO" line, an extended package of channels "Maximum" is provided.
Starting from the 2nd month, the service is provided on the terms of the current tariff plans.
Equipment and Additional services when connecting by promotion, they are provided on standard terms.
When connecting to a personal account, it is necessary to make an advance payment in the amount of at least one subscription fee of the tariff chosen when connecting, for the tariffs "Ultra" and "Ultra + TV" - 2000 rubles.
The money deposited in advance to the account when connecting through the promotion is non-refundable.

The mobile communication company MTS expands the range of its services and offers its customers services cable internet, television and telephony. Subscribers can get access to the settings of all services of the operator at any time, having passed authorization in the system of a personal self-service cabinet.

The main advantages of the "Home Internet and TV" service from MTS

To the services of users of the service:

Operative connection of address services;
High speed Internet traffic;
Uninterrupted operation of services even with a negative balance of the user;
Free rental necessary equipment;
latest technology connection of fixed communication services via a single cable.

How to register in your personal account "Home Internet and TV" from MTS

All registered users can make changes and settings of services:

"Home Internet and TV".
Click on the link to fill out the registration form.
Read the contract for the provision of services and the security of personal data.
Fill in all fields of the questionnaire with the required data.
Wait for the system notification of successful registration.
Save your details for further login.

How to enter your personal account Home Internet and TV from MTS

Open the MTS website, click the menu "My MTS" Personal account and in the drop-down menu select "Home Internet and TV".
Enter your login and password information in the appropriate fields.
The subscriber can find out the login and password or personal account number in the service agreement.

How to recover the login or password to the personal account "Home Internet and TV" from MTS

To restore your login, you need to call the MTS support service at 8-800-250-0890 (the call is free). Be prepared to tell the operator to give your passport details.

To recover the password to your personal account, after entering your login, request a password reset to a randomly generated one, which will be sent in an SMS message to your phone number or by e-mail, just fill in the appropriate fields.

The main features of the service "Home Internet and TV" from MTS

After entering the self-service menu, the following sections are available to subscribers:

Balance:

replenishment;
Expenses;
Remainder;
Detailed report.

Payment:

Possibility to replenish the account;
Obtaining a statement or receipt for payment.

Internet:

The current tariff and the possibility of its change;
Choice of additional cable internet services.

Map of the coverage area and sending an application for connection;
Selection of a package of television channels;
Connection of additional options.

Bonus program:

Balance of additional funds;
Exchange bonuses for discounts and gifts.

Service credit payment for uninterrupted traffic with a negative balance.

How to temporarily block Internet access from MTS

Blocking is governed by the following usage rules:

Temporary access blocking allows subscribers to suspend services and withdraw funds from the main account;
The maximum time for blocking is 30 calendar days per year;
Blocking is available only for customers who have connected home Internet services;
The option can only be used once a year;
To successfully activate the blocking option, the client's account must have an amount sufficient to be debited for activating the blocking;
You can activate the blocking service by calling the contact center 08-90 of the operator or in the company's showroom;
Payment for activation of the service is carried out by means of a one-time write-off of funds from the subscriber's account.
Disabling the service occurs automatically after the expiration of the maximum period of use or earlier at the request of the subscriber;
Regardless of the number of used days of blocking, paid and unused days cannot be restored, as well as payment for them.

It's difficult to imagine modern life without high-speed home Internet and digital TV. And, Beeline strives to provide its subscribers with these services. best quality and make their use as convenient as possible.

More recently, in order to change the tariff, it was necessary to contact the provider's office, and to replenish the balance, look for an ATM. Now everything has become much easier! To manage your home Internet and digital television, there is a personal account, which can be entered both from a phone or tablet, and from a computer.

My Beeline personal account is a modern and convenient tool for managing your personal account. It is always at hand, and all the most popular tools are available "in one click". For example, you can use it to:

Find out the balance of the personal account, the amount of the subscription fee and the cost of connected tariffs and services.
View the characteristics of the current tariffs and, if necessary, adjust them or change them to more favorable ones.
Get a complete cost breakdown and network connection statistics.
Block the Internet and home TV while on vacation.

How to enter the Personal Account of Home Internet and Television?

Regardless of which Beeline services the subscriber uses, he has access to a single personal account through which he can manage both the Internet and television for the home, and cellular communication.

The entrance to the new Beeline Home Internet Personal Account is available at: https://beeline.ru/login/

You will need a username and password to log in:

Login - corresponds to the personal account number in the format 08XXXXXXXX
Password - issued at the conclusion of the contract or set by the subscriber independently

If you use the operator's cellular connection, then you can log in using your login and password from, and additional registration is not required. In this case, the login is 10 digits of your phone number in the format 9XXXXXXXXX (without 8 or +7 at the beginning). The password, if you don't have it yet, can be obtained using the command *110*9# or by following the link.

The old personal account for users of Home Internet and TV services - lk.beeline.ru is closed, and it is impossible to get into it.

How to login if you forgot your username or password?

In some cases, access to your personal account via the Internet may be limited, and in order to enter it you need to get a new password or restore a lost login.

To get a new password, go to its recovery page, enter your personal account number from Home Beeline in the "Login" field and in the next step - the address Email specified at the time of signing the contract. If the address matches, then after sending the data, a link will be sent to it to reset the password and set a new one.

In the event that you have forgotten your personal account number (login), you can get it again. To do this, on the access recovery page, enter your email address or number mobile phone specified during the registration of the contract and follow the further instructions.

If you have any difficulties with entering your subscriber account and gaining access, you must contact for help by calling: 8-800-700-80-00. To recover your login and/or password, you may need to provide the operator with the following data:

Full name of the subscriber in whose name the contract is concluded
Passport data of the owner (series, number, when and by whom the passport was issued)
Internet connection address

Features of the My Beeline cabinet

For users of "Home Internet" and " home television» from Beeline, the subscriber's account provides a wide range of opportunities to control and manage your account and existing services.

All information about your personal account is in the most visible place - at the top of the main page of the account. Here you can see the amount of the subscription fee, when its next charge will occur and by what date you need to pay the bill; connect or , or . Nearby, the personal account number and the cost of individual services are indicated.

Here, the subscriber can turn off the Internet at home or temporarily block his account. This feature is useful, for example, so that during a trip, when you do not use the services, money is not spent in vain. You can block the Internet for up to 60 days.

A little lower, the LC shows the characteristics of the current tariff and the connected options. Here, you can choose a new tariff plan or increase the speed of the Internet at home without changing the tariff. Using the "Speed selection" service, you can increase the speed to the required level or add it only for a few hours when you need to quickly download a large amount of information.

When moving, a Beeline subscriber can, directly through the personal account, make an application for changing the Internet and TV connection address in just “one click”.

Statistics of payments, expenses and activity of services is available in the "Details" section. Here you can choose required view report and the period for which you need to receive it.

Most importantly, when you connect to the Internet at home via a modem or a Beeline router, you can open a personal account not only with a zero, but also with a negative balance, even when access to other sites is limited.

To manage the services of the operator, including the Internet for the home, with cell phone or a tablet, it is most convenient to use not the mobile version of the site, but. It includes the same features, but at the same time has a more user-friendly interface, adapted to mobile devices and works much faster.