1s enterprise ITs. Information Technology Support (ITS from the ct center)
1C: ITS PROF– an escort agreement that provides legal access to software update 1C and methodological resources from developers, including a set of additional services, while with a TECHNO subscription you will receive only the minimum level of necessary service services. With the PROF version, you are provided with maximum service and complete information from 1C and official partners regarding tax and accounting issues, new amendments to legislation and any changes in 1C: Enterprise.
Thus, in addition to the updated version, the monthly issue of PROF contains diverse consulting information, grouped according to the subject. PROF version involves the help of a specialist in installing updates, free of charge hotline for consultations. In addition, lectures are regularly held from 1C methodologists in Moscow. Visitors are introduced to the new laws and shown how they are reflected in the program. Entrance for ITS PROF subscribers is free.
| Information technology support | TECHNO | PROF |
| ITS:Prof |
|
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| ITS:Medicine | ||
| ITS:Professional University | ||
| ITS:Budget Prof | ||
| ITS:Construction | ||
| 1C consultation line | ||
| Consultations "Ask a question to the auditor" | ||
| "1C: Lecture hall" | ||
| "1C-Taxcom" | ||
| "1C-Reporting" | ||
| "1C-Bukhfon" | ||
| "1C: Link" | ||
| "1C-Cloud archive" | ||
| "1C: Enterprise via the Internet" | ||
| "1C: Signature" | ||
| "1C: Counterparty" | ||
| ITS:Budget | ||
| ITS:Techno |
Techno (ITS Techno)
The 1C:ITS agreement of the TECHNO version provides users of 1C:Enterprise programs only with the possibility of legally receiving updates for purchased 1C:Enterprise software products and the minimum required amount of services from 1C. The contract for 1C:ITS of the TECHNO version does not include the services of 1C partners, except for the delivery of the DVD release. This type of subscription is intended only for IT professionals involved in the development, refinement and maintenance of configurations.
The TECHNO level agreement implies: "1C" consultation line by phone or e-mail to a limited extent, one consultation per month on working with a typical configuration.
The number of services that become available to the user, as well as the available sections and reference books 1C: ITS, depends on the type chosen.
| Available functions | TECHNO Level Agreement | PROF level agreement |
| Information sections | limited | fully |
| Consultations from professionals online or by phone | limited | Yes |
| Access to information on the website its.1c.ru, users.v8.1c.ru all year round where you get live data regarding updates and configuration changes | Yes | Yes |
| Delivery of the Bukh 1C magazine and the ITS:TECHNO DVD every month | Yes | Yes |
| Consultations with auditors and foremen personnel records | No | Yes |
| 1C: Lecture hall - lectures and meetings of contract users with company methodologists | No | Yes |
| 1C: Taxcom - a service for users of 1C: Enterprise 8, which allows you to exchange invoices and other documents | up to 50 packages/month | up to 100 packages/month |
| 1C: Reporting - prompt submission of reports to various services without uploading | No | yes (1 IIN, 1 checkpoint) |
| 1C: Garant - base with regulatory legal acts, which includes comments from 1C employees regarding new laws, amendments | No | Yes |
| 1C: Link - remote access to applications from 1C | yes (possibility to connect 2 bases) | yes (possibility to connect 5 bases) |
| Books in electronic form and other products from the publishing house 1C: Publishing | No | Yes |
| Departure of 1C masters to install updates or remote consultations on setting up updates | no (it is possible to pay separately) | Yes |
Advantages of using ITS from 1C
In the information sections available under the contract, you can find:
- with the latest legislation news, clarifying comments, all the updates that have been made to the reference books, as well as the latest news on 1C: Enterprise. News is updated daily, for convenience, you can subscribe to a regular newsletter;
- from teaching materials, video tutorials, data on the latest updates of 1C programs and documents related to 1C products;
- with many reference books on accounting and tax accounting, which describe typical operations and calculations, and will help even a beginner to competently keep records, as well as with guides regarding the exchange and certification of electronic documents, guides for UPD and an assistant for calculating penalties;
- with the procedure for registration and dismissal of personnel, filling work books and with a description of other issues related to personnel and remuneration;
- with a description of all the main operations regarding the preparation of reports of any type;
- with comments on various regulations, laws, amendments, as well as possible scenarios for resolving legal issues;
- with auditors' answers to the most frequently asked questions;
- with a base of all important normative documents necessary for the correct operation of the enterprise;
What will you get from using the 1C: ITS agreement:
legal updates of 1C programs;
constantly updated guides useful information for various areas of the enterprise, which are compiled by 1C specialists (only available for ITS: Prof. See table);
auxiliary materials on the use of all useful functions of 1C;
detailed information about changes in laws that affect the activities of the enterprise and 1C programs;
expert advice and assistance in installing new versions and programs, connecting additional resources;
the opportunity to attend lectures from 1C specialists or watch recordings of seminars in 1C: Lecture Hall
instant access to technical support;
protection of databases from failures by storing them in the cloud storage;
By drawing up a 1C: ITS contract, you save significantly, since all the services provided within its framework cost much less in total than each service separately.
Consultations from experts and convenient order in the Softmagazine
In the Softmagazine you can draw up an ITS: Prof or ITS: Techno contract in just a few minutes. You can choose among ITS: Prof. Construction, ITS: Prof. Medicine or ITS: Budget Techno the contract of information technology support that suits your company. Our online consultants are always ready to help you with the choice, answer all your questions, choose the best way for your organization and take advantage of all the benefits that ITS from 1C provides. It is important for any enterprises to be aware of the latest changes in laws, taxation, make changes to their applications in time and use the latest versions of programs in order to avoid errors in work and reporting. Thanks to ITS: Prof or ITS: Techno you can always be up to date latest news and use 1C products with even greater benefits and returns!
Subscription "1C:ITS PROF" for 3 months
Price: 9 156 rubles.
Subscription "1C:ITS PROF" for 6 months
Price: 17 670 rubles.
Subscription "1C:ITS PROF" for 12 months
Price: 33 816 rubles.
Subscription 1C: ITS PROF - comprehensive support 1C programs
Company "Soft-Everest" provides maintenance and support for 1C Enterprise 8 for all categories of users software 1C company. We accompany clients who have purchased programs from our company, as well as organizations that have purchased programs not from us. We remotely serve clients throughout Russia, we travel around Moscow and the region. We accompany clients working in older versions of the program (for example, 1C:Enterprise 7.7).
Subscription "1C: ITS PROF"– an ideal solution at an affordable price for those who need constant updating of the program, and also want to receive consulting materials containing important information on working with the program and use the maximum number services from 1C.
What is included in the Subscription "1C: ITS PROF"
- Monthly visit of our specialist to solve the following tasks:
Installing the update 3rd information bases
Creating backup copies of updated databases
Delivery of information materials (ITS Disk, Bukh 1C Magazine, Gift)
Troubleshooting software problems
Advice on technical matters for company employees.
- Providing access to all the services of the 1C Company listed below.
Subscription 1C:ITS PROF - the key to all 1C services
1C: Software update
Service for receiving updates on the program 1C: Enterprise.
ITS PROF subscribers have access to the service without restrictions 24*7 (for purchased programs).
1C Firm regularly updates and develops 1C:Enterprise 8 programs in accordance with changes in legislation and the development of program functionality. There is also a limited update of older versions of 1C programs.
The 1C: Software Update service provides the following features:
- Prompt updating of applied solutions (configurations) and 1C technological platform;
- Performing the update in fully automatic mode, directly from the 1C Program;
- Downloading update files to the user's computer to perform the update through the "Configurator";
- Checking the relevance of the version of the software product used;
- Informing about the schedule for the release of new versions of programs and technological platform;
- Informing about planned changes in functionality, as well as about plans to correct registered errors;
- Providing additional recommended processing, files, etc. for use.
The conditions for providing updates are specified in the registration card of the software product.
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Information system 1C:ITS
This is an information site (www.its.1c.ru) created by 1C, especially for 1C users (accountants, personnel officers, economists, managers, administrators). All the necessary information is collected in one place. The site contains over 1,000,000 documents (laws, instructions, video lessons, e-books, magazines, explanations and examples with pictures on working in 1C programs). ITS PROF subscribers have access to the service without restrictions 24*7.
Information system 1C:ITS helps various categories users:
Accountant:
- Reflect this or that business transaction in the program.
- Find recommendations for filling out reports to the Federal Tax Service and other authorities.
HR officer:
- Put things in order in personnel documentation and reflect everything correctly in 1C programs, even for non-specialists.
Head:
- Find any law of interest.
- Find out the responsibility for this or that violation.
- Download the required update distributions.
- Familiarize yourself with undocumented issues related to working with 1C.
IT Specialist:
The uniqueness of the 1C: ITS Information System lies in the fact that the authors of the materials are leading experts and methodologists of the 1C company. The information is presented exactly in the form in which the 1C user needs it. All information is collected in one place, grouped into sections and found desired document does not amount to any work.
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1C: Reporting
This is a reporting service in electronic format to various authorities directly from the 1C program. Sending to the Federal Tax Service, FSS, PFR, Rosstat, Rosalkogol is supported.
For subscribers of ITS PROF license 1C-Reporting for 1 legal entity provided free of charge.
FROM detailed description service, as well as with prices for connecting additional legal entities. persons to 1C-Reporting can be found on the page:
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1С:Contractor
This is a service for automatically filling in the details of counterparties in the 1C program. Enter the TIN of the counterparty, the rest of the details are pulled into the program from the FTS database.
For ITS PROF subscribers, the service is provided free of charge in the scope of the 1C-Contractor tariff.
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1C: Connect
This is a special program for obtaining support for the 1C program and 1C services. With the help of this program, you can both conduct online chat correspondence with specialists, and connect a specialist to your computer (similar to Teamviewer or Ammiaadmin).
The licensed program is provided free of charge to all ITS PROF users (with the ability to install on all user computers in the local network).
The 1C: Connect program can be used for an unlimited amount of time during the ITS subscription.
Within one ITS subscriber company, you can install 1C: Connect on the computers of all users.
1C:Connect can be used for communication between employees within the company.
The advantage of 1C: Connect is that in a single window the user receives advice on all issues and services. Choose the right section of questions, choose a free specialist and start communicating directly with him.
In 1C:Connect there is an opportunity to carry out phone calls through the Internet to the right specialist.
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1C:Enterprise via the Internet (1cfresh.com)
The service allows you to work with the 1C program in the "cloud". That is, your 1C base is located in a secure data center of the 1C company and you connect to it via the Internet through a browser.
ITS PROF subscribers have the opportunity to use this service for free (within the PROF tariff).
The advantage of this service is that you do not need to have the 1C program installed on your computer, you only need Internet access and you can work with the program from anywhere in the world.
The service will be of interest to users who want to work with the database outside the office (for example, from home), have remote subdivisions (branches, warehouses, etc.), provide access remote employees to work in the database.
More details from functionality and features of the service can be found on this page:
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1C:Link
A service that allows you to connect to the 1C program installed on local computer from anywhere in the world via the Internet, using a browser.
For ITS PROF subscribers, the service is available in the scope of organizing a remote connection to 2 information bases.
This service will be of interest to those who need to work remotely with the 1C program, but do not want to place their 1C database on a third-party server "in the cloud" or there is no way to organize their own server for remote work with the database.
Service 1C: Link organizes a special encrypted tunnel to connect to a remote computer on which the 1C base is installed. At the same time, user data is not transferred to third-party servers and 1C: Link does not store user data. The remote user simply sees the picture with the program and works in it, while 1C is physically installed on the remote computer.
Service features:
1) The service is available 24*7 around the clock without days off and holidays.
2) The computer to which the connection is made (where 1C is installed) must be turned on.
3) Program 1C at remote access looks the same as when working on a local computer, all programmer settings are also saved when working remotely.
4) It is possible to organize simultaneous access to several databases installed on 1 computer.
5) The number of remote users simultaneously connected to the 1C program is limited by the number of client licenses installed on the computer with 1C.
6) On a remote computer (from which we want to connect) you do not need to install 1C, you only need Internet access.
7) If you need to organize a remote connection to more than 2 bases, an additional payment is required.
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1C: Cloud archive
This is a service for automatic backup of your 1C database and placement of the archive in the "cloud" in a special secure data center of the 1C company.
ITS PROF subscribers receive 20 GB of free space for storing archived copies.
The service provides the ability to quickly restore data if necessary.
Service features:
1) The service is available 24*7 without weekends and holidays.
2) The service allows you to set up a schedule according to which the database will be automatically archived.
3) During archiving, no one should work with the 1C database.
4) The service works only for file databases.
5) The number of backups can be unlimited (with additional payment for space).
6) Access to archive copies can be obtained at any time by login and password.
7) Archival copies are stored on modern, well-protected equipment, which guarantees the safety of your data and the absence of the possibility of unauthorized access to your data.
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1C: Lecture hall
These are weekly face-to-face lectures conducted by leading specialists of the 1C company and specialists from regulatory authorities at ul. Seleznevskaya, 34, 100 m from the Dostoevskaya metro station.
Participation of up to 3 employees of the organization subscriber to ITS PROF is free.
The lectures cover the following topics:
Changes in legislation and their reflection in the programs "1C" (including the formation and submission of reports).
The most pressing problems of practicing accountants and HR payers.
Lectures are divided into 2 parts: the first - what has changed in the legislation, the second - how to reflect these changes in 1C.
Video recordings of lectures are published on the ITS website (Information System 1C: ITS), they can be viewed by subscribers to ITS PROF at any convenient time.
Users can ask questions to teachers and receive recommendations and reliable information "first hand".
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The auditor answers
This service provides an opportunity in writing to ask complex questions on accounting, tax and cadastral accounting to leading auditors and 1C experts. Questions are asked by email. The maximum response time is 7 days.
ITS PROF subscribers have access to the service without any restrictions on the number of questions.
Questions can be sent to itsprof@1c.ru or formulated using the web form on the website information system 1C:ITS.
On the ITS website, there is a directory "Answers to User Questions" in the public domain, which contains answers to the most interesting and topical questions over the past three years.
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Advice Line
Receiving an unlimited number of consultations by phone and e-mail. Consultations are provided by 1C.
ITS PROF subscribers have access to the service without any restrictions on the number of consultations.
Phones for consultations:
8-495-688-10-01, 8-495-956-11-81.
9:30-17:30 on weekdays.
Email:
v8@1c.ru - under the program "1C:Enterprise 8"
hline@1c.ru - under the program "1C:Enterprise 7.7"
When contacting the Advice Line, please provide:
1) Program registration number
2) Organization name
3) Release number and program name
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1C-EDO
Service for the exchange of electronic documents between contractors. Documents may or may not be legally binding. The exchange is performed directly from the 1C program, without installing additional programs.
ITS PROF users can receive an unlimited number of documents and send up to 100 sets, starting from 101 sets, the cost of one set is 10 rubles.
With the help of this service, you can completely abandon paper documents, you no longer need to print invoices, invoices and invoices.
Generate and send electronic document You can use one button in the 1C program.
The document sent to the counterparty appears in his program (for example, we send the counterparty togr-12, in his program “Receipt of goods of services” automatically appears).
The exchange of documents is carried out through a special operator, which guarantees the delivery of the sent document to the addressee.
Support and maintenance
INSPRO provides users of programs based on the 1C:Enterprise platform with a full range of services from routine maintenance tostandard including serviceto comprehensive support contracts complex systems accounting, databases with settings and improvements, with a different number of jobs. To receive quality service, we suggest using the Service Catalog.
You pay only for the services you need.
Catalog of services of the INSPRO Company:
Name of service |
Service composition |
Restrictions |
Price |
|
User support 1C |
Consultations of users on work in programs on the 1C:Enterprise platform on site or remotely |
From 2 690 ₽/hour |
|
| Advice Line |
Paid Advice Line (promptly), in addition to mandatory support |
If there is a contract 1C: ITS |
From 500 ₽ |
|
Support for 1C programs |
Updating 1C programs (standard, with settings) |
If there is a contract 1C: ITS |
From 2 690 ₽/hour |
|
Job training in 1C programs |
Certified courses 1C, training in a group in the office "Inspro" Individual courses, training at the Inspro office or the Customer's office |
Treaty |
|
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Comprehensive subscription service 1C |
The tariff is selected depending on the number of supported databases, users, the complexity of accounting and the availability of settings, includes the following services: 1. 1C:ITS PROF or 1C:ITS TECHNO 2. Support for 1C:Enterprise programs 3. 1C user support - user consultations on working in 1C programs in the amount of paid hours 4. Refinement of 1C programs (reports, printing forms etc.) under the peculiarity of accounting for the Customer
1C provides continuous development and updating of the 1C:Enterprise 8 software system in accordance with legal requirements, business practices, development information technologies and services, and also makes limited updates to outdated versions of its software products. The Software Updates service allows you to:
For some software products the service publishes preliminary test releases. They are intended mainly for 1C partners and serve for testing purposes, preliminary acquaintance with new configuration options, bug fixes, and for testing the work of new releases on real data. Partners who have received a pre-test release of a configuration may install this release to users if they deem it appropriate, be sure to warn the user of the test nature of this release and ensure the safety of user data. Advantages
Terms of receiptTo get access to updates, the program must be on official support. reference Information
How to get update files? For programs on the platform "1C:Enterprise 8":
For programs based on the 1C:Enterprise 7.7 platform:
InstructionsPriceReceiving official updates is included in the information technology support (1C: ITS). Users of basic versions of 1C:Enterprise 8 programs can get access to download updates from this portal outside of information technology support. Users renting programs from 1C partners pay for the update service as part of other services under a lease agreement. The contract price is determined by the partner. You can familiarize yourself with the cost of the ITS Industry service. Reference Information:
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