Production department manager. Job description - Head of technical control department

The head of the Quality Control Department has the right to:

Stop accepting and shipping products that do not comply with specifications, drawings, standards, established completeness, technical specifications. documentation. The order of the head of the QCD can be canceled by the director of the plant with written notice higher organization. Disagreements between the director and the head of the QCD are resolved by the leadership of the higher organization;

Do not accept products if they are presented incompletely;

Submit proposals to the management of the plant on bringing to justice the employees responsible for the production of defective products, violations, etc.

Require the heads of workshops to eliminate the causes of marriage and defects; uniform receipt of products for control;

Require the implementation of equipment inspection schedules for those. accuracy;

Require a reduction in the size of bonuses to the heads of workshops, departments, craftsmen who do not provide adequate quality;

Require all analyzes and tests on product quality;

Recruit, relocate and dismiss QCD employees in conjunction with the Human Resources Department.

Boss OTK is obliged:

Ensure quality control;

Make decisions on rejection or release of products in cases of dispute;

Provide proper organization control in all areas;

Inform the management of the plant about all cases of marriage, defects;

Organize those. training of QCD employees;

The Head of the Quality Control Department is also responsible for:

for the correct organization of those. control, timeliness of product acceptance;

For the correctness of the documentation;

For the correct assessment of product quality.

Typical structure of QCD:

Acceptance of the main materials	Bureau of acceptance of semi-finished products
Receiving aux. materials
Acceptance of semi-finished products
Intershop control	Bureau of Interdepartmental Control
Counter. resp. operations
Control finished products	Bureau of Product Control and Testing
Product testing	Head of Quality Control Department
Completeness control
Complaint study
The study of quality in operation.
Accounting and analysis of marriage	Marriage Records and Analysis Bureau
Information on defects from workshops
Development of technical control processes	The Bureau technical training production
Instruction at all stages
Designing Controls
Development of marriage classifications
Development of T.U.
Watching the Gauges
Methodological guide
Spare parts control	Counterboring Bureau.	Control Bureau. means of production
Equipment control after repair
Tool control	Instrumentation
Accurate measurements
Maintaining unity of measure
Auxiliary product control
Calibration briefing

2. QCD structures can vary significantly depending on the size and nature of the enterprise. However, as a rule, the QCD should be such that it can perform the tasks assigned to it.

In large enterprises, the assigned tasks are performed by fairly large departments. These can be bureaus or even departments (department of incoming control, department technical control, customer service department, etc.).

In small enterprises, these may be small divisions or even individual performers.

The student performing the work must propose and justify the structure of the QCD of a particular enterprise.

Task No. 3 Develop an acceptance control plan based on the SEC standard and carry out control according to this plan.

Objective: Study and application of statistical acceptance control.

The task.

1. Give theoretical background rules for conducting the SPC.

2. Study and characterize normative documents by SPC.

3. To study the technology of carrying out the SPC according to an alternative method in accordance with GOST 18242-72.

4. Carry out the SPC with the completion of control charts.

General theoretical provisions for conducting SPC on an alternative basis.

The essence of statistical acceptance control is as follows. From a batch of products with a volume of N, observing the principle of randomness, a sample is selected from P units, as a rule, is significantly less than N. All units in the sample are subjected to control, as a result of which the degree of suitability of each unit for further use is determined. Then, certain generalized statistical characteristics are calculated, which are compared with the normative ones, i.e. specified in the normative and technical documentation. As a result of the comparison, a judgment is made about the quality of the entire batch and its further use.

Statistical acceptance control is carried out according to a strictly justified control plan, which is understood as a set of data on the type of control, the volume of the controlled batch of products, samples (for piece products) or samples (for non-piece products), on control standards and decision rules. Main quantitative characteristics controls are: defectiveness level, supplier risk, consumer risk, acceptance number, rejection number.

Defectiveness rate - the proportion of defective (inappropriate quality) units of products or the number of defects per hundred units of products. There are input, average input, output, average output, acceptance and rejection levels of defectiveness. The input is the level of defectiveness in a batch or stream of products entering the control for a certain period of time. The average input defectiveness level is the mathematical expectation of the defectiveness level in several batches or a stream of products received for control over a certain time interval. The output is considered to be the defectiveness level in the accepted batch or product flow for a certain time interval. The average output defectiveness level is the mathematical expectation of the defectiveness level in accepted and rejected (not accepted) batches (in which, after complete control, all detected defective units are replaced by good ones), and similarly, in the product flow for a certain time interval. Acceptance defectiveness level - the maximum defectiveness level (for single lots) or the average defectiveness level (for a sequence of lots), which is considered as satisfactory for the purposes of product acceptance. The acceptance level for a given control plan corresponds to a high probability of acceptance. Rejection level of defectiveness - the minimum level of defectiveness in a single batch, which is considered unsatisfactory for the purposes of product acceptance. The rejection level of defectiveness for this control plan corresponds to a high probability of rejection; for a sequence of batches, the defectiveness level of defects is not established.

Since the sampling of products for control does not always carry enough objective information about the quality of the tested batch, then both for the manufacture of products and for its consumer there is always an element of risk (according to the witty remark of the American statistician A. Stein, there are no risk-free actions or even risk-free inaction at all). Sometimes a batch of products is recognized by the consumer as not meeting the established requirements, since unsatisfactory results were obtained from the units of products selected from the batch and subjected to control. This is the supplier's risk (α). In addition, there is a possibility of accepting a lot of unsatisfactory quality (based on sampling control data), this is the risk of the consumer (β). Taking into account the risks α and β when planning control tests guarantees the supplier from rejecting good lots, and the consumer from accepting bad lots.

Both types of risk cannot be completely eliminated, but it can be accurately determined by using statistical methods. Statistical acceptance control differs from conventional control in that it first of all specifies the reasonable risks of the supplier and the consumer, while in non-statistical control, each party risks indefinitely.

The values ​​α and β represent, respectively, the probability of errors of the first and second kind. The sum α + β characterizes the probability of incorrect estimates of product quality, and the values ​​1 - α and 1 - β - the probability of correct estimates, i.e. reliability of control. In practice, the values ​​of α and β are chosen to be 0.10; 0.05 and 0.01, which corresponds to 10, 5 and 1%. Their assignment is not a statistical task, but is completely determined by the consequences of incorrectly made decisions (errors of the first and second kind).

Acceptance number - a control standard that is a criterion for accepting a batch of products and equal to the maximum number of defective units (defects) in a sample or sample in the case of statistical acceptance control by an alternative attribute or the corresponding limit value of the controlled parameter in a sample or sample in the case of statistical control by a qualitative attribute.

Rejection number - a control standard that is a criterion for rejecting a batch of products and equal to the minimum number of defective units (defects) in a sample or sample in the case of statistical acceptance control by an alternative sign or the corresponding limit value of the controlled parameter in a sample or sample in the case of statistical acceptance control by quality sign.

To assess the effectiveness of the statistical acceptance control plan, an operational characteristic is used - expressed by an equation, graph or table and determined by a certain control plan, the dependence of the probability of accepting a lot on the value characterizing the quality of this product.

The function of operational characteristics is a mathematical expression of the probability of accepting a batch, depending on the proportion of defective units in it. From operational performance, you can determine the expected percentage of good lots for a given control plan. The operational characteristics of the control plan are depicted in the form of a graph (Fig.), where the probability P (q) of acceptance of a batch of products is plotted on the ordinate axis, and the proportion of defective units of products (or the level of defectiveness) q in this batch is plotted on the abscissa axis. If not a sample is subjected to control, but the entire batch of products (with continuous control), then the operational characteristic will look like a rectangle (Fig. a). The probability of accepting a batch with any content of defective units from zero to the specified critical value q k in this case will theoretically be equal to one, and the probability of accepting a batch with a content of defective units q< q к будет равна нулю. В данном случае имеет место идеально полное разделение уровня входного контроля (q к) на две области: область приемки и область браковки. В связи с этим оперативную характеристику сплошного контроля называют идеальной.

During selective control, the consumer and the manufacturer agree on two levels: acceptance q 0 and rejection q m . Party with level q< q m - плохой. Интервал q 0 < q < q m является зоной неопределенности (партии с таким уровнем дефектности принято считать допустимыми). Типичная характеристика плана выборочного контроля показана на рис. б.

For this plan, the equations are valid:

The operational characteristic always passes through the given points: point 1, lying at the intersection of P (1 - α) and q 0, and point 2, lying at the intersection of P β with q m. Usually the probability Р (1 – α) for parties with q 0 is taken equal to from 0.90 to 0.99, and Р β for parties with q m - equal to 0.1 to 0.01.

The operational characteristic graph has three zones: I - acceptance zone, II - uncertainty zone and III - rejection zone. All batches lying in the acceptance area will be accepted; lying in the rejection zone are rejected. Parties that lie in the zone of uncertainty may be among those accepted and rejected. If you do not resort to continuous control, then it is impossible to eliminate the zone of uncertainty. Obviously, it is possible to reduce the width of the zone by increasing the sample size, but in this case, the cost of control will increase. A party that lies in the zone of uncertainty is worse than the one that is considered acceptable, but better than the one that is rejected.

Usually, the SPC is carried out according to an alternative principle, on which a number of standards have been developed. The most famous and frequently used GOST 18242-72.SPK. by alternative.

This standard provides tables to determine consumer risk β, rejection level QL, acceptance level AQL and sample size. n; the consumer's risk is assumed to be 5 or 10%.

Based on this standard for practical application developed work instruction, which is given in Appendix 2.

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I. General provisions

1. The head of the quality control department belongs to the category of managers.
2. A person with a higher professional (technical) education and at least 5 years of work experience in the specialty is appointed to the position of the head of the quality control department.
3. Appointment to the position of the head of the quality control department and dismissal from it is carried out by order of the director of the enterprise.
4. The head of the quality control department should know:
   1. 4.1. Legislative and regulatory legal acts, teaching materials for product quality management.
   2. 4.2. system state supervision, interdepartmental and departmental control over product quality.
   3. 4.3. Systems, methods and means of technical control over product quality.
   4. 4.4. Systems, methods and means of technical control.
   5. 4.5. The technology of production of the company's products.
   6. 4.6. Standards and technical conditions in force in the industry and at the enterprise.
   7. 4.7. The procedure for certification of products (works, services).
   8. 4.8. Quality certification procedure industrial products.
   9. 4.9. The procedure for the presentation and consideration of complaints regarding the quality of raw materials, materials, semi-finished products, components and finished products.
   10. 4.10. Rules for testing and acceptance of products.
   11. 4.11. Organization of accounting, procedure and deadlines for reporting on product quality.
   12. 4.12. Experience of leading domestic and foreign enterprises to achieve high indicators of product quality and organization of its control.
   13. 4.13. Fundamentals of economics, organization of production, labor and management.
   14. 4.14. Fundamentals of labor legislation.
   15. 4.15. Rules and norms of labor protection.
5. During the absence of the head of the quality control department (vacation, illness, etc.), his duties are performed by a deputy (in the absence of such a person appointed in the prescribed manner), who acquires the appropriate rights and is responsible for the proper performance of his duties.

II. Job Responsibilities

Head of Quality Control Department:

1. Organizes work on quality control of products manufactured by the enterprise, performance of works (services) in accordance with the requirements of standards and specifications, approved samples (standards) and technical documentation, terms of supply and contracts, as well as to strengthen production discipline, ensure the production of high-quality and competitive products.
2. Organizes the development of measures to improve the quality of products (works, services), ensure their compliance with the current level of development of science and technology, the needs of the domestic market, export requirements, etc.
3. Provides verification of incoming to the enterprise material resources(raw materials, materials, semi-finished products, components), preparation of conclusions on the compliance of their quality with standards and specifications.
4. Operational control at all stages production process, quality control and completeness of finished products, the quality of tools and technological equipment manufactured at the enterprise, as well as the correct storage in the enterprise's divisions and in warehouses of raw materials, semi-finished products, components, finished products.
5. Manages the implementation of measures to improve the quality of products (works, services), preparing them for state certification and certification, developing and implementing quality management systems, standards and regulations, indicators regulating the quality of products (works, services), the most advanced control methods that provide for automation and mechanization of control operations, systems of defect-free delivery of products, non-destructive testing, etc., creation of special means for these purposes.
6. Participates in the work to determine the range of measured parameters and optimal standards for measurement accuracy, to select the necessary means of their implementation, to monitor compliance regulatory deadlines updating products and preparing them for attestation and certification.
7. Organizes unforeseen events technological process spot checks of the quality of finished products, raw materials, materials, semi-finished products, components, quality and condition of process equipment and tools, conditions of production, storage and transportation of products.
8. Provides test control finished products and execution of documents certifying the quality of products (works, services), preparation of complaints in case of violation by suppliers of requirements for the quality of supplies, as well as timely preparation of methods and technological instructions for the current control of the manufacturing process, the state of control and measuring equipment at the enterprise and the timeliness of their submission for state verification, for providing quality control services with the necessary technical documentation.
9. Leads the work on the analysis of complaints, the study of the causes of defects and violations of production technology, the deterioration of the quality of work, the release of defects and products of lower grades, the development of proposals for their elimination, as well as monitoring the implementation of the necessary measures to increase the responsibility of all production links for the release of products, meeting the established requirements, to stop the acceptance and shipment of low-quality products.
10. Organizes work on registration of the results of control operations, keeping records of product quality indicators, defects and their causes, compiling periodic reports on the quality of products, work (services) performed.
11. Manages department employees.

III. The rights

The head of the quality control department has the right to:

1. Act on behalf of the department, represent the interests of the enterprise in relations with others structural divisions enterprises, organizations on issues of management and product quality control.
2. Request and receive from the heads of structural divisions of the enterprise and specialists the necessary information.
3. Check the activities of the structural divisions of the enterprise for compliance with the requirements of standards and technical specifications for the production of the enterprise's products.
4. Interact with the heads of all structural divisions on management and quality control issues.
5. Independently conduct correspondence with the structural divisions of the enterprise, as well as other organizations on issues within its competence.

IV. Responsibility

The Equipment Manager is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

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0.1. The document comes into force from the moment of its approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. Document approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic check this document produced at intervals not exceeding 3 years.

1. General Provisions

1.1. The position "Head of the technical control department" belongs to the category "Managers".

1.2. Qualifications- complete higher education relevant area of ​​training (master, specialist). At least 2 years of technical control experience.

1.3. Knows and applies:
- legislative and regulatory legal acts, methodological materials on product quality management;
- a system of state supervision, interdepartmental and departmental control over product quality;
- methods of planning to improve the quality of products;
- systems, methods and means of technical control;
- production technology of the company's products;
- current standards and specifications in the industry and at the enterprise, the procedure for certification of products (works, services);
- the procedure for attestation of the quality of industrial products;
- the procedure for submitting and considering complaints about the quality of raw materials, materials, semi-finished products, components and finished products;
- rules for testing and acceptance of products;
- organization of accounting, procedure and terms for reporting on product quality;
- experience of leading domestic and foreign enterprises in achieving high levels of product quality and organization of its control;
- fundamentals of economics, labor organization, production and management;
- basics of labor legislation;
- means of computer technology, communications and communications.

1.4. The head of the technical control department is appointed to the position and dismissed by order of the organization (enterprise / institution).

1.5. The head of the technical control department reports directly to _ _ _ _ _ _ _ _ _ _ .

1.6. The head of the technical control department manages the work _ _ _ _ _ _ _ _ _ _ .

1.7. The head of the technical control department during his absence is replaced by a duly appointed person who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

2. Description of work, tasks and job responsibilities

2.1. Organizes work to control the quality of products manufactured by the enterprise, the performance of works (services) in accordance with the requirements of standards and specifications that are approved by samples (standards) and technical documentation, terms of supply and contracts, as well as to strengthen production discipline, ensure production quality and competitive products.

2.2. Participates in planning to improve the quality of products (works, services), which correspond in their technical and economic indicators to the level of development of science and technology, market needs; export requirements, etc.

2.3. Provides verification of material resources (raw materials, semi-finished products, components entering production, preparation of conclusions on the compliance of their quality with standards and specifications, operational control at all stages of the production process, quality control and completeness of finished products, quality of tools manufactured in the production and technological equipment, as well as the correct storage of raw materials, materials, semi-finished products, components in the divisions of the enterprise and in the warehouses of finished products before they are sent to consumers.

2.4. Manages the development and implementation of measures to improve the quality of products (works, services), preparing them for state certification and certification, the introduction of a quality management system of standards and regulations, indicators regulating the quality of products (works, services), the most advanced control methods that provide for mechanization and automation of control operations, systems for defect-free delivery of products, non-destructive testing and others, having created special means for this purpose.

2.5. Participates in the work to determine the range of measured parameters and optimal standards for measurement accuracy, to select the necessary means for their implementation, to monitor compliance with the regulatory deadlines for updating products and preparing them for attestation and certification.

2.6. Organizes unforeseen by the technological process random checks of the quality of finished products and material resources entering the enterprise, the quality and condition of technological equipment and tools, production conditions, packaging, storage, loading and transportation of products, raw materials, materials, semi-finished products, components and tools at the enterprise .

2.7. Provides control over testing of finished products and execution of documents certifying the quality of products (works, services), preparation of claims for violations by suppliers of requirements for the quality of supplies, as well as timely preparation of methods and technological instructions for the current control of the manufacturing process, according to the state of control and measuring equipment at the enterprise and the timeliness of their submission to state verification, for providing quality control services with the necessary technical documentation.

2.8. Leads the work on the analysis of complaints, the study of the causes of defects and violations of production technology, the deterioration of the quality of work, the release of defective products and lower grades, the development of proposals for their elimination, as well as monitoring the implementation of the necessary measures to increase the responsibility of all production links for the release of products in accordance with with the established requirements, with the termination of acceptance and shipment of low-quality products.

2.9. Organizes the work on registration of the results of control operations, accounting for product quality indicators, marriage, its causes and perpetrators, compiling periodic reports on the quality of products, work (services) performed.

2.10. Manages department employees.

2.11. Knows, understands and applies the current regulatory documents relating to its activities.

2.12. Knows and complies with the requirements of normative acts on labor protection and environment, complies with the norms, methods and techniques for the safe performance of work.

3. Rights

3.1. The head of the technical control department has the right to take actions to prevent and eliminate the occurrence of any violations or non-compliances.

3.2. The head of the technical control department has the right to receive all social guarantees provided for by law.

3.3. The head of the technical control department has the right to demand assistance in the performance of his duties and the exercise of rights.

3.4. The head of the technical control department has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision necessary equipment and inventory.

3.5. The head of the technical control department has the right to get acquainted with the draft documents relating to his activities.

3.6. The head of the technical control department has the right to request and receive documents, materials and information necessary for the performance of his duties and orders of the management.

3.7. The head of the technical control department has the right to improve his professional qualifications.

3.8. The head of the technical control department has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. The head of the technical control department has the right to get acquainted with the documents defining the rights and obligations for the position held, the criteria for assessing the quality of the performance of official duties.

4. Responsibility

4.1. The head of the technical control department is responsible for non-fulfillment or untimely fulfillment of the duties assigned by this job description and (or) non-use of the rights granted.

4.2. The head of the technical control department is responsible for non-compliance with the rules of internal labor regulations, labor protection, safety, industrial sanitation and fire protection.

4.3. The head of the technical control department is responsible for disclosing information about the organization (enterprise/institution) that is a trade secret.

4.4. The head of the technical control department is responsible for non-fulfillment or improper fulfillment of the requirements of the internal regulatory documents of the organization (enterprise / institution) and the legal orders of the management.

4.5. The head of the technical control department is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.

4.6. The head of the technical control department is responsible for causing material damage to the organization (enterprise / institution) within the limits established by the current administrative, criminal and civil legislation.

4.7. The head of the technical control department is responsible for the misuse of the granted official powers, as well as their use for personal purposes.