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Rostelecom agreement with individuals. Rules for the provision of communication services by OJSC Rostelecom to legal entities General provisions

There are situations when termination of an agreement causes serious difficulties for Rostelecom clients, sometimes leading to disappointments and scandals. To prevent this, Rostelecom customers should know how to refuse Rostelecom equipment, how to terminate the contract and return the equipment back to the company.

Exists whole line reasons pushing subscribers to refuse the provider's services and return the equipment to it:

poor quality services;
insufficient internet speed;
billing is not satisfied;
frequent problems, the solution of which takes a long time;
lucrative offers appeared.

Not every subscriber knows how to refuse equipment Rostelecom to get your money back. You need to understand that it will not be possible to do this with the help of the Internet. To refuse further use of the services, you will have to go to the office.

Algorithm of actions how to terminate the contract

If you no longer require the company's services, first of all, you should prepare the required documents:

available copy of the contract;
directly the device itself;
certificate of acceptance / transfer of equipment;
Your passport.

After making sure that there is no payment, you need to inform the company representative about the termination of the use of its services.

The most common problems or how to refuse equipment Rostelecom

It is clear that the shutdown procedure has a lot of pitfalls that an ignorant person can easily stumble upon.

Debt for services rendered

Such problems arise mainly when, when moving, they forgot or did not know how to terminate equipment installments with Rostelecom... Clients who do not use the services of the provider are bewildered by the amount of the growing debt. This is due to the fact that, despite the disconnection of the service, subscription fee is constantly growing. It follows from this that the timely termination of the contract will save you from fines and overpayments, and, accordingly, stressful situations.

Debt for the use of equipment

When terminating the contract, it is necessary to immediately hand over the leased equipment, if this does not require its dismantling. Otherwise, the rent will continue to be charged even though you have canceled the service. This can lead to the formation of debt.

Returning equipment to the provider

Many users don't know how to return equipment to Rostelecom and return your money for it. If for any reason the manager refused to pick up the equipment and return the money to you, you can safely write a statement in which you must indicate:

the reason for the request;
the essence of the requirements;
the result of communication with the manager.

The main thing is not to forget to pick up a copy of the document in which there is a mark that it was accepted for consideration. Having received the answer, you can make a decision based on it.

Most often, if the set-top box has no defects and damages, receipts and original packaging are present, the issue of returning the equipment is decided in favor of the client.

Starting cooperation with Rostelecom, each client signs an agreement. This is how an agreement is concluded for any service, be it television, mobile communications or the Internet. To refuse them, you need to write a statement about the termination of the relevant agreement. In this material provided full list documents and ways in which you can do it.

Application for termination of the contract

First, the actual client of the company needs to download the termination of the contract. Open the downloaded document in text editor and we see the following:

The title and surname of the person to whom it is addressed has already been entered in the "head" of the application. The user only needs to indicate his full name and enter the following information in the empty fields:

from what date he refuses the services of the company;
number of the agreement (can be found in the document that you signed during the conclusion of the agreement with Rostelecom);
reasons for refusal;
date and signature.

Before transferring the document to the service provider, it is necessary to pay in full. Re-read the previously signed agreement and make sure that you did not lease or install any equipment from Rostelecom. If they did take it, then the debt must be paid in full.

Second important point concerns the time of termination of the contract. If the latter states that in case of refusal from services earlier than a year later, the client undertakes to pay the company some kind of compensation, it will have to be done. The contract will be terminated only after all the described obligations have been fulfilled.

Termination of the internet contract

Why can a client refuse the services of his provider? Most likely due to the fact that real speed the Internet is much inferior to the one that the company guaranteed to provide. There is one important nuance here that causes various misunderstandings.

In the contract for the supply of Internet services, the maximum Internet speed is always indicated. This does not mean at all that it will always be like this. At certain times of the day, the load on the provider's lines increases and the Internet speed drops.

This usually happens in the evenings, when most users return home and enjoy the "immersion" in world wide web... Due to congestion, all kinds of technical failures are possible, and not just a drop in Internet speed.

If you nevertheless decide to change your provider in the hope of getting better services, first re-read your agreement with Rostelecom. If you rented a router, you will have to return it to the company. Have you purchased the equipment in installments? Be so kind as to pay off the balance of your debt!

Termination of a television contract

Rostelecom's interactive television is attracting more and more viewers. To ensure the quality of the broadcast, the company provides excellent equipment. A large number of interesting channels, as well as additional services, which can be found on the Rostelecom website, are no less tempting.

One of them is Multiroom. This is a service thanks to which you can watch programs on several TVs at once. The Mulscreen service allows you to enjoy gorgeous broadcast quality on your laptop or phone. To enjoy all these benefits, when signing the contract, the client receives - usually in installments - rather expensive equipment: a video sender and a set-top box.

The installment plan is most often provided for 36 months. If the client refuses the services of Rostelecom earlier than this period, he, accordingly, will have to pay the remaining amount in full. If the listed equipment was rented, you just need to pay for its use in the current month.

Termination of the contract by telephone

Now almost everyone uses mobile communication... Accordingly, the need for a home landline telephone is gradually disappearing, and many Rostelecom clients decide to turn it off. To do this, call the technical support of the company and voice your requirement to the operator.

Almost certainly, the manager will immediately offer an economy tariff from Rostelecom. With its help, you can significantly reduce costs and thus not turn off your home phone. Doesn't this option suit you either? Then check if there are any debts on your account. If there is a debt, settle with the company using bank card and require the phone to be disconnected.

List of documents required for termination of the contract

The previously downloaded and completed application form for termination of the contract must be printed out and taken to the office of the company. The following documents should be attached to it:

the passport;
certificate of ownership of the apartment (along with a photocopy of this document);
sales contract, if the property was purchased by you (+ copy);
the actual agreement with Rostelecom.

You can choose the nearest office of the company in the list of Rostelecom branches. Before visiting, be sure to call the manager. Find out if this branch accepts applications for termination of contracts (in some, this service cannot be obtained).

If the representative office of the company accepts applications, but for some reason they refused you, be sure to find out the reason. By law, the client must fulfill all the terms of the contract. The agreement can then be terminated. Perhaps a representative of Rostelecom will point out just at this moment.

If there are no legal obstacles, and you still don’t want to accept your application, complain to the management of the company in your city. Send to central office ordered letter and state in detail the essence of your problem.

Attention! If you stop paying for the phone or the Internet, the contract with the service provider is not automatically canceled! But your debts continue to grow, which will very soon lead to the need to closely and extremely unpleasantly communicate with collectors.

Do not be lazy, write a statement and properly terminate your relationship with Rostelecom! Also, do not forget: you can temporarily disable the service if you plan to leave for a long time. Upon return, it will be possible to reconnect it under the same conditions.

Until the contract with Rostelecom is canceled, you should carefully study it. The reasons for termination are different. We will tell you what documents you need to collect for this, and what is the algorithm of actions.

There are situations when further use of the company's products is impossible or impractical. Termination of an existing contract can be implemented without penalties and mutual legal claims.

The package of documents issued at the conclusion of the transaction includes an agreement. It is he who contains comprehensive information on the correct termination of the contract, the settlement of financial issues, the rights and obligations of the client.

The document will allow you to act correctly and tell you how you can terminate the contract with Rostelecom without negative consequences for client. The confirmation of the intention is the declaration of its cancellation.

Possible reasons for refusing services

According to the legislation of the Russian Federation, the client is own initiative may terminate the contract if the conditions for its implementation are not met. Among the most common reasons are the following.

Inconsistency of the actual parameters of Internet access to the declared ones. The documents regulate the guaranteed and maximum data transfer rate. This characteristic sometimes changes due to objective factors (peak hours are characterized by a decrease in speed). Technical failures on the provider's line are also likely.

If such signs are recorded, it is realistic to terminate the contract with Rostelecom under the terms of the contract. To achieve the goal, you should decide what to do with the modem (router). When buying equipment in installments, you will have to pay the cost of the equipment in full. The rented routers are returned to the company until the contract is canceled.

The quality of services does not suit the client. To resolve the issue, you should look at the map of offices open to visit. The claim is made with the indication of specific reasons for the default.
Constant communication problems. This includes periodic drops in speed, lack of network connectivity, and other recurring problems. Customers who rent out the rented equipment must make sure that it is in good working order.
Changes in tariffs and other terms of the agreement. If the provider, without agreeing with the client, raises the payment, reduces the Internet speed or introduces other adjustments, then the client has the right to terminate the contract.
Another provider offers a better option.
Change of residence, address of the rented premises, and so on.

How to terminate the agreement with Rostelecom and return the equipment

Regardless of the reason that led to the termination of the contractual relationship with the company, you should pay off the debt for the services already rendered, as well as prepare the rented equipment for delivery to the provider.

A sample application form for termination of the agreement is downloaded on the official website or filled out directly at the company's representative office. If it is not possible to visit the office in person, it is allowed to send a ready-made application by mail.

Termination of the agreement with Rostelecom can be performed by power of attorney. For this, a document of the approved form is drawn up. It should include a clause about what actions are allowed.

It is allowed to submit an application for termination of the contract online (via Personal Area payer).

If the subscriber has died, the provision of supporting documents of death and full repayment of the debt are required to cancel the agreement. The application for termination of the contract itself is filled in by a relative (heir) of the deceased subscriber.

The procedure for returning equipment depends on the terms of the contract. If it is indicated that the set-top box or router is redeemed by installments, then the subscriber needs to pay off the debt to Rostelecom.

If the equipment is rented, all available equipment should be collected. technical documentation and transfer to the company manager. After that, you can draw up an application to terminate the agreement with Rostelecom.

What documents are needed to terminate the contract

Regardless of whether the client came to the office in person or chose another option to terminate relations with the company, a package of documents is required. It must be remembered that the subscriber, according to contractual obligations, must pay the cost of services on the appointed date. Cancellation of the contract is not possible until the debt is repaid.

After the application is drawn up, you need to prepare the following package of papers:

documents proving your identity (passport, temporary ID);
certificate of ownership of real estate (plus a photocopy);
certificate of acceptance / transfer of equipment for rent;
contract.

Package ready documents and the rented equipment is transferred to the provider.

How to terminate the contract if there is no way to go to the office

In addition to a personal visit to a company representative office, there are other ways. The client chooses the one that he considers the most acceptable:

fill out an application through the Subscriber's Personal Account;
terminate the contract through a proxy (to represent interests by power of attorney, you can authorize a relative, acquaintance, and so on);
send the completed application form to the mailing address of Rostelecom.

When choosing remote options, it is important to take care of the return of equipment and payment of debts under the contract in advance.

Do I need to return the equipment (set-top box, router)

Termination of the agreement with Rostelecom will accelerate if the client carefully studies the terms of the agreement in advance. The equipment is not returned if an installment plan was issued with subsequent redemption. It is important to make sure that the cost of the equipment has been paid in full. If the router was issued on a lease basis, it must be handed over to the provider.

How to redeem equipment Rostelecom

To determine the conditions under which the equipment is bought out, you should carefully study the contract. For each subscriber, the company offers individual options for selling routers.

There is a corresponding clause in the contract. It is in it that the conditions are spelled out. After the phrase "purchase and sale" the form of transferring the equipment to the subscriber is indicated. If "Deferral or installment payment" is entered, it means that the client is satisfied with the cost of the goods and the procedure for transferring them into ownership.

It is important to pay attention to the form of payment. Upon termination of the agreement, the subscriber is charged with immediately paying the debt for the cost of the equipment or issuing an installment plan.

Do I need to terminate the contract when moving

One of the most common situations is a change of place of residence. Is it necessary in this case to refuse telephony or Internet services? For such clients, there is a special offer from Rostelecom, the essence of which is that termination of the contract in the event of a change of address is not required.

To determine whether there are technical capabilities for reconfiguring the connected services already at a new address, you need to make a call to hotline... If the answer is positive, the subscriber can order and receive a “Moving” certificate. After relocation to new house it is required to visit the regional office of the company and activate the option.

Is it possible to terminate the contract for only one of the services without stopping to use the rest

Landline telephones are now used by far fewer people than before. The need for them has decreased. The question arises of how to terminate the contract, for example, on a home phone, but not give up the Internet and television.

This option of revising contractual obligations is possible. After receiving an application to terminate the agreement for a certain type of service, the company's specialist contacts the subscriber. He may offer an economy option with number retention and a new rate.

Agreeing to the proposed conditions, you will not need to terminate the agreement with Rostelecom for the Internet and television. The manager makes adjustments to the current conditions and gives new ones to the hands of the subscriber.

How to terminate an agreement with Rostelecom if the agreement was not concluded for you

There are situations in which the property is rented out, or the tenant signs a contract for himself and subsequently moves out. In such cases, Rostelecom suggests contacting the sales office.

Termination of the contract by the owner of the leased premises

It is allowed to close the contract with the company in such a situation. To do this, you must provide a package of documents:

the passport;
ownership of real estate.

Termination of the contract by the subscriber's heir

After the death of the subscriber, the contract should be reissued to a new person or terminated. In the first case, a birth or marriage certificate, a passport, a certificate of inheritance and a certificate from a notary are presented. Upon termination of the contract, you must provide a passport and death certificate.

Are there penalties for early termination of the contract?

There are no fines as such. However, in situations where the termination of the current agreement with Rostelecom for the Internet or other services is initiated during the validity of the promotional period or promotion, the payment may be recalculated. This condition must be spelled out in the contract and the conditions for joining the action. If paid on time, the contract can be closed. If payment is not made, then termination of the contract with Rostelecom becomes impossible.

Possible problems

The chances of getting a refusal to close the contract is high if the payment for the maintenance and provision of services was not received in a timely manner, which led to the emergence of debt. Repayment of obligations to Rostelecom is possible by receiving and paying an invoice in the office, in the Personal Account or in the VLSI system, where the subscriber can find out the current balance and the amount of debt.

Problems with the delivery of equipment

Almost all subscribers receive equipment upon service activation. It is provided in such forms.

Royalty free rent. It implies the free use of devices for personal purposes. In the event of termination of the contract, all complete equipment must be returned. The specialist carefully examines the equipment, checks the completeness of the complete set, serviceability. If a breakdown is found, a reimbursement cost is assigned.
Rent with monthly payment. It is offered to subscribers in situations when expensive equipment is required to provide the service.
Installment plan. It assumes that the cost of the equipment is paid by the subscriber within a certain period. As a result, the equipment becomes the full property of the client.

Everything is spelled out in the contract. Please keep these rules in mind when filing a termination request.

If the contract is lost

If there is a loss of the client's copy of the agreement, you should call the company's call center. The operator can easily draw up a copy based on information from the database.

Debts

If there are outstanding financial obligations, a refusal to terminate the contract with Rostelecom is likely. Before accepting the application, the specialist checks the presence / absence of debt on the personal account and only after that accepts the application.

Regardless of the reason for the termination of the contract - moving to a new address or disconnecting a certain type of service - changes are made only after the debt has been fully repaid. You can find out the amount of debt in your Personal Account or check with the manager.

The form of the Agreement on the provision of communication services together with the details of the operator, the rules for the provision of communication services is displayed for review on the operator's website and is available at the link http://www.onlime.ru/abonents/documents/.

The appearance of the form of the Agreement looks like this:

It is important to note that the completion of the Agreement takes place in the subscriber department or service centers of the operator by the potential subscriber personally, or by an authorized person in the presence of a drawn up power of attorney to conclude an agreement with Rostelecom. In any case, the issuing individual is obliged to provide a passport.

When filling out, in addition to passport and registration data, the necessary options for the provision of additional are marked with checkmarks.

Before going to conclude an Agreement with Rostelecom, we recommend that you thoroughly study the Rules for the provision of communication services of PJSC Rostelecom to individuals. By the way, there are repeated references to them in the contract form itself, printed in small print at the bottom of the document. You may not be able to change the form of a standard contract, but you can always show yourself as a legally competent person, and, if necessary, require the drawing up of a protocol of disagreements to the contract being concluded, in which you can take into account controversial points.

Equipment rental

Usually, providers arrange various promotions for shareware provision of equipment, which greatly interest potential customers. And in combination with "tasty" tariffs, it seems unrealistic to refuse.

When renting equipment, do not forget to require the registration of an equipment acceptance certificate as an addition to the main Agreement.

In the future, if you decide to terminate the contract, you will have to return the equipment to the operator. And, if the acceptance certificate is absent, you will have to compensate the cost of the equipment in full

Please note that if you have refused the services of Rostelecom, and the equipment has not been returned, then the rent will continue to accrue to you, but not at the prices of the promotion, but at the basic rate.

Contract number

An important point to remember is the number of the contract or, in other words, the personal account. It will come in handy when making payments for the Internet both at stationary payment acceptance points and on-line payments or using payment terminals. If you only use your home phone, you don't have to remember the contract number, just remember the phone number

You can find out the contract number by going to the official website http://www.rostelecom.ru/, by selecting your region in the upper right corner of the page and only then, by entering your Personal Account after entering the login and password provided by the operator upon connection, in the settings you will see the desired a combination of 14 digits (framed in the figure)

If you are not an Internet subscriber, you can see your personal account in the monthly receipt sent to you.

Public offer agreement

Usually, contracts are concluded as follows: one party sends an offer to conclude an agreement, and the other party, in case of agreement with the terms, signs an agreement. But not always counterparties can be in one place at the same time to conclude an agreement. Plus, the operator (in our case, Rostelecom) can offer the conclusion of a contract or annexes to it at the same time to an unlimited number of subscribers by publishing the text of the proposal on its official website or in the media. This is the offer of the offer.

The contract is concluded by the mutual expression of the will of the counterparties, when the person who received the offer, by his certain actions (registration on the website, making a payment, etc.), accepts his consent.

This should be taken into account when preparing a claim for filing a lawsuit against Rostelecom, if such a need arises and the Agreement or its Supplements were previously accepted.

More information about Rostelecom's offer proposals can be found on the operator's official website https://moscow.rt.ru/service/srvhometel/tel_dictionary/doc_tel.

Approved by the President of OJSC Rostelecom
Rules for the provision of communication services of OJSC Rostelecom legal entities
1. General Provisions

Scope and regulation
1. The rules for the provision of communication services by OJSC Rostelecom to legal entities (hereinafter referred to as the “Rules”) have been developed in accordance with The Civil Code RF, Federal law"On communication", other applicable law Russian Federation and regulate the relationship between the Subscriber and the Operator in the provision of communication services provided for by the Agreement.
2. These Rules are an integral part of the Agreement and the Subscriber, by concluding the Agreement, agrees to their terms.
3. If a separate agreement of the Parties establishes other conditions for the provision of Communication Services of the Operator than those provided for by these Rules, the rules of a separate agreement apply.
4. Communication services are provided by the Operator in accordance with the current legislation of the Russian Federation, the Rules for the provision of communication services and on the basis of licenses for the provision of the corresponding type of communication services. The details of the Operator's licenses are posted on the website of OJSC Rostelecom rt.ru (Mass media registration certificate No. FS77-38643) and at the places of work with Subscribers:

Intrazonal services telephone connection	№ 86466	Issued by Roskomnadzor	04.10.2002 – 16.02.2016
Local telephone communication services, with the exception of local telephone communication services using payphones and public access facilities	№ 86464	Issued by Roskomnadzor	04.10.2002 – 27.01.2016
Long-distance and international telephone communication services	№ 29777	Issued by the Ministry of Communications of the Russian Federation	11.12.2003 to 11.12.2013
Telematic communication services	№ 86475	Issued by Roskomnadzor	05/15/2007 to 02/16/2015
Communication services for cable broadcasting purposes	№ 86459	Issued by Roskomnadzor	05/06/2011 to 03/26/2016
Communication services for data transmission, with the exception of communication services for data transmission for the purpose of transmission of voice informatization	№ 86473	Issued by Roskomnadzor	05/15/2007 to 01/27/2016
Communication services for data transmission for the purpose of transmitting voice information	№ 86474	Issued by Roskomnadzor	May 25, 2006 to May 25, 2016

1.2. Concepts and definitions

For the purposes of these Rules, the following concepts and definitions are used:

"Certificate of delivery and acceptance of the services rendered" means a formalized document confirming the proper provision of the Services to the Subscriber and signed by the authorized representatives of both Parties to the Agreement.

"Subscriber"- a legal entity with which the Agreement has been concluded when allocating a subscriber number (s) and / or a unique identification code for these purposes;

"Subscriber device" ("Subscriber equipment")- technical equipment in the legal possession of the Subscriber, including software providing the Subscriber with access to the Operator's Services by connecting this device (equipment) to the Operator's Communication Network.

"Agreement on the provision of communication services (" Agreement ")- an agreement between the Operator and the Subscriber in accordance with which the Operator undertakes to provide the Subscriber with Services, and the Subscriber undertakes to accept and pay for the Services provided to him.

"Supplementary agreement"- any and every additional agreement, which is an integral part of the Agreement, in accordance with which the Parties make changes and additions to the Agreement in terms of the list of Services provided by the Operator, the Tariff plan used, terms of provision and other essential conditions of the Agreement.

"Personal Area"- is an automated self-service interface for users of communication services of OJSC Rostelecom posted on the corporate website of OJSC Rostelecom, or on the local sites of Macroregional branches of OJSC Rostelecom, which allows users to independently control the status of an account, order details of telephone communications, telematic communication services and services data transmission networks, view the list of issued invoices and payments made, gain access to additional services of OJSC Rostelecom, as well as perform other legally significant actions. The organization of Subscribers' access to the Personal Account is carried out subject to the availability of the appropriate technical capability of OJSC Rostelecom.

"Operator"- Rostelecom".

« Reporting period "Means a period of one calendar month in which the respective Services were rendered.

"Rules"- this document, as well as appendices, additions and changes to it.

"Rules for the provision of communication services"- Rules for the provision of local, intra-zone, long-distance, international telephone services, approved by the Decree of the Government of the Russian Federation No. 310 of 05/18/2005, the Rules for the provision of communication services for data transmission, approved by the Decree of the Government of the Russian Federation No. 32 of 01/23/2006, the Rules for the provision of telematic communication services, approved by Decree of the Government of the Russian Federation No. 575 of September 10, 2007, the Rules for the provision of communication services for the purposes of television broadcasting and (or) radio broadcasting, approved by the Resolution of the Government of the Russian Federation No. 785 of 22.12.2006.

« Settlement period»- a calendar month starting immediately after the Reporting Period.

"Parties"- Subscriber and Operator, referred to together.

"Operator's communication network" ("Communication network") – technological system, which includes the means and communication lines necessary for the provision of Communication Services to Subscribers on the basis of the relevant licenses.

« Rate"Means the price at which the settlement for the rendered Service between the Parties takes place.

"Tariff plan"- a set of price conditions on which the Operator offers to use one or more communication services.

« Service"Means each of the communication services provided by the Operator to the Subscriber in accordance with the terms of the Agreement.

The parties use the concepts and definitions given in this article when interpreting these Rules and the Agreement.
2. Procedure and conditions for concluding, changing and terminating the Agreement

2.1. Conclusion of the Agreement

2.1.1. Communication services are provided on the basis of an Agreement concluded between the Operator and the Subscriber.

2.1.2. The Agreement is signed in two copies of equal legal force - one for each of the Parties.

2.1.3. These Rules are an appendix and an integral part of the Agreement, posted on the Operator's website, at the points of service and places of work with the Operator's Subscribers.

2.1.4. Using the Operator's Services means the Subscriber's unconditional consent to these Rules.

2.1.5. Services are provided by the Operator to the Subscriber if technically feasible.

2.1.6. At the request of the Subscriber, the contract can be concluded for a specified period. If the Parties have not agreed in writing on the term, the Agreement is considered concluded for an indefinite period.

2.2. Changes and additions to the terms of the Agreement

2.2.1. All changes and additions to the Agreement are made in writing, by agreement between the Operator and the Subscriber, by concluding Additional Agreements to the Agreement or by drawing up other documents in the form established by the Operator, with the exception of changes and additions made by the Parties unilaterally in accordance with these Rules or legislation RF. When the Agreement is changed, the rights and obligations of the Parties shall be deemed changed from the moment of the conclusion of the relevant Supplementary Agreement, or - in the event of a change in the Agreement unilaterally - from the moment the authorized Party takes the appropriate actions aimed at changing the Agreement.

2.2.2. Amendments to the Agreement regarding the list of provided Services or Tariff plans are carried out by concluding an Additional Agreement between the Parties (change tariff plan for local telephone communication services is carried out upon a written application of the Subscriber), and if the Operator is technically feasible - interactively, through the Personal Account

2.3. Termination / termination of the Agreement

2.3.1. The Agreement can be terminated at any time by agreement of the Parties.

2.3.2. Subject to payment for the Services provided, the Subscriber has the right at any time, subject to the requirements of clause 3.3.5 of the Rules, to unilaterally terminate the Agreement by issuing an application for unilateral termination of the Agreement and transferring the application to the Operator. The date of acceptance of the application by the Operator is the date of termination of the Agreement.

2.3.3. The Operator has the right to unilaterally terminate the Agreement if the Subscriber does not eliminate the violation of the requirements established by the Federal Law "On Communications", the Rules for the provision of communications services or these Rules (including in case of non-payment of Services) within 6 (Six) months from the date of receipt by the Subscriber notifying the Operator in writing of the intention to suspend the provision of the Services.

2.3.4. In case of termination of the Subscriber's right to own and use the premises specified in the Agreement, in which the equipment for the provision of the Services is installed, the Agreement with the Subscriber shall be terminated.
3.Rights and obligations of the Parties

3.1. The operator is obliged:

3.1.1. Provide the Subscriber with Services in accordance with the legislation of the Russian Federation, licenses, the Agreement, these Rules.

3.1.2. Eliminate malfunctions that impede the use of the Services, at the request of the Subscriber, taking into account the technical capabilities within the time limits established by the current regulations, and the malfunctions that have arisen through the fault of the Subscriber, take into account the technical capabilities for an additional fee, in accordance with the current Operator's Tariffs.

3.1.3. Notify the Subscriber of the change in the Operator's Tariffs for the Services within the time frame and in the manner provided for by the current legislation and the Agreement.

3.1.4. When connecting to the Services, the Operator is obliged to send the Subscriber 2 (two) copies of the Certificate of commencement of the provision of services within 3 (three) business days from the date of signing by the Parties of the Agreement. The date of commencement of the provision of the Services is the date specified in the relevant Act of commencement of the provision of services.

3.1.5. Before the 5th (fifth) business day of the Settlement Period, send the Subscriber a Certificate of Delivery and Acceptance of the Services Rendered in duplicate, signed on his part.

3.2. The operator has the right:

3.2.1. After notifying the Subscriber, suspend the provision of the Services to him in case of violation by the Subscriber of the requirements related to the provision of these Services and established by the Federal Law "On Communication", other regulatory legal acts and the Agreement, including violation of the terms of payment for the Services provided to the Subscriber and the obligations provided for in clause 3.3.9. of these Rules, until the violation is eliminated or documents are submitted confirming the payment to the Operator of the cost of the Services provided (if the suspension of the provision of the Services was caused by a violation of the terms of their payment).

3.2.2. Submit proposals for amending the Agreement, connecting the Subscriber to new Services by placing an offer on the OJSC Rostelecom website www.rt.ru or in other means mass media, or directions written notice To the subscriber on account forms or in other ways. The Operator has the right in the posted offer to establish the procedure for the Subscriber to accept the Operator's offer to amend the Agreement, connect new (additional) Services. The performance by the Subscriber of the actions provided for in the offer confirms the conclusion between the Operator and the Subscriber of an additional agreement on changing the terms of the Agreement.

3.2.3. Independently set and / or change the Tariffs for the Services, provided that the Subscriber is notified at least 10 (ten) days in advance of the introduction of these changes by posting the relevant information on the OJSC Rostelecom website www.rt.ru or in other media or directions notifications in any other acceptable way. The Operator has the right to additionally notify the Subscribers about the introduction of changes by posting information about the change on account forms, in places of work with Subscribers, as well as using electronic, facsimile, written messages, etc.

3.2.4. Require the Subscriber to fulfill obligations under the Agreement, incl. unfulfilled monetary obligations to the Operator, transfer (assign) to third parties the right to demand the fulfillment of these obligations, providing them with the necessary information about the Subscriber and his obligations for this. In this case, the consent of the Subscriber is not required for the transfer (assignment) to a third party of the specified right of claim from the Subscriber.

3.2.5. To transfer information about the Subscriber to the operators of interacting communication networks for the purpose of making mutual settlements for the Services and considering claims.

3.2.6. Suspend the provision of Services under the Agreement if the Subscriber uses subscriber numbers or dedicated communication facilities to provide Services to third parties.

3.2.7. Demand compensation by the Subscriber for losses (in the form of lost profits) for the period of forced suspension of the provision of the Service, arising from damage and / or downtime of the Operator's equipment through the fault of the Subscriber, at the rate of the Tariff for the corresponding Service in proportion to the time of suspension of its provision.

3.2.8. Demand reimbursement of the full cost of restoring the Operator's equipment in case of its damage due to the fault of the Subscriber, and in case of non-return of the equipment by the Subscriber - full payment of the cost of the equipment.

3.2.9. Provide (send) information to the Subscriber, including advertising nature, about the Operator's Services, methods and conditions of their provision and order in accordance with the requirements current legislation.

3.3. The subscriber is obliged:

3.3.1. Pay for the Services in full and within the terms specified in the Agreement, in accordance with the Operator's Tariffs effective at the time of the provision of the relevant Services.

3.3.2. Notify the Operator in writing of the termination of the Subscriber's right to own and / or use the premises in which the Subscriber's user (terminal) equipment is installed, specified in the Agreement, of the change in the registration address, postal address, and firm name of the Subscriber specified in the Agreement, within a period not exceeding 60 calendar days from the date of the corresponding changes. Notify the Operator in writing about the change in the delivery address of invoices, invoices within 3 days from the date of its change, or (if technically possible) through the "Personal Account".

3.3.3. To notify the Operator of all cases of interruptions in communication in the Services provided to the Subscriber.

3.3.4. V work time to provide unimpeded access for the Operator's employees who have presented the appropriate certificate to perform the work necessary for the execution of the Agreement, as well as for inspection, repair and Maintenance means, structures, communication lines in the premises, as well as on land plots in the possession and (or) use of the Subscriber. If it is necessary to carry out work on the organization of the access line, ensure that the necessary permits and approvals are obtained from the owner of the territory (premises) where the Operator's equipment and / or the Subscriber's equipment is located, to carry out work on laying a cable, building a cable duct and organizing a cable entry, as well as on the placement and power supply of the Operator's equipment.

3.3.5. In the event of a unilateral complete (partial) refusal to execute the Agreement, notify the Operator in writing of this prior to the expected date of disconnection of the Service, and also pay the Operator the cost of the Services provided in the amount stipulated by the Operator's Tariffs effective at the time of their provision. Payment must be made on the date of the respective refusal to execute the Agreement specified in the notification, but not later than the date the Operator receives the above notification.

3.3.6. Prevent unauthorized connection of user (terminal) devices and other terminal equipment to the network, connection to other subscriber lines, as well as unauthorized connection to the telecommunication network of user (terminal) devices with dedicated subscriber numbers in excess of the number stipulated in the Agreement, the corresponding Supplementary Agreements.

3.3.7. Prevent the use of communication means to deliberately create conditions for other subscribers that impede the use of the Services, as well as interfere with the normal functioning of the communication network.

3.3.8. Not to use the user (terminal) device and (or) a dedicated subscriber number for the provision of Communication Services to third parties, including by organizing gateways for access to the communication network, IP-telephony, etc.

3.3.9. Use only certified hardware and licensed software when receiving the Services.

3.3.10. Within 3 (three) working days from the date of receipt, provide the Operator with a signed Certificate of commencement of the provision of services or provide a reasoned refusal. If the Operator has not received a Service Start Act signed by the Subscriber or a reasoned refusal has not been received by the Operator during the above period, the date specified in the Service Start Act is considered the date of commencement of the provision of the Services. In case of receipt of a reasoned refusal, the Parties draw up a bilateral act with a list of necessary improvements and an indication of the timing of their implementation.

3.3.11. When concluding the Agreement, familiarize yourself with these Rules and Tariffs / Tariff plans of the Operator.

3.3.12. Within 10 (ten) business days from the date of receipt, provide the Operator with a signed copy of the Acceptance Certificate for the services rendered.

3.3.13. Do not take actions deliberately aimed at disrupting the normal functioning of the Operator's equipment, obtaining unauthorized access to the equipment or the Operator's communication network.