Energy tracking of cargo by waybill number. TC "Energy": reviews of customers and employees, how to track the cargo on the waybill

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package " the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.

If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

International transport company Energia is a relatively young logistics company founded in Russia in 2004. It has gained a foothold in the market thanks to fast and reliable transportation in Russia, Kazakhstan, Belarus, Armenia, Kyrgyzstan, the European Union, China, the DPR and the LPR. The company has at its disposal a fleet of 600 trucks, its own warehouse premises, 4,500 employees at its headquarters and more than 35,000 locations in the logistics network.

Why do I need to track Energia shipments?

No matter how much confidence a logistics company inspires in you, you should not forget that the responsibility for the safety of a postal item lies not only on the shoulders of the carrier. Some goods may get lost, delayed at customs, and some online stores profit from not sending the package to the client.

In order to protect yourself, it is worth tracking postal items from TC Energia. Having screenshots of the location of your parcel in hand, you can always go to court and defend your interests by requesting compensation for damage. Remember that consumer protection law will be on your side.

How to track the postal item of TC "Energy"

To track the Energia postal item, you will need to find out the number of the forwarding receipt (this is a document that confirms the fact that the freight forwarder has received the goods from the client or the shipper specified by him for transportation), the invoice number and the track number. Tracking Energia parcels by barcode, last name, passport data and phone number is not yet possible.

So, in order to track the Energia parcel by the number of the forwarding receipt, go to the main page of the Energia shopping center and enter your number in a special box. You can do the same with the invoice number and track number. Further, if you entered everything correctly, you will get access to tracking the Energy parcel online.

What is a track number

This is a special 13-digit code consisting of numbers from 0 to 9 and letters of the Latin alphabet. This code is assigned to all postal items that have been registered. You can see it on the check that you will be given in the mail, or in personal account store where the item was purchased. Do not confuse the tracking number of the parcel with the order number!

Tracking the parcel of the TC "Energy" on the site service

In addition to tracking the parcel on the official website logistics company, you can track postal items on specialized sites for tracking items. - a simple and easy-to-use site where you can quickly find out the location of the Energia parcel by the track number.

First of all, this is the speed of tracking - since the site is highly specialized (it only deals with tracking various parcels), the load on the server is noticeably lower than that of the same official site. Therefore, the time for processing the request is reduced significantly.

Secondly, after authorization, you can simultaneously track up to thirty mail items without the need to enter all track numbers each time, because the system will automatically fill them in when the site is updated. You can also install a browser extension and make tracking packages even faster and more convenient.

Companies are often required by businessmen, and sometimes by ordinary citizens, when they need to deliver large items that are not suitable for sending by mail to another city or country. At first glance, the task is unsolvable. But nothing is impossible, because there are companies that specialize in such services. One of the largest is TC Energia. It works in hundreds of areas within the post-Soviet space and abroad. When you first contact the carrier, especially if you have to send valuable things, you want to collect maximum amount information. Therefore, today we will study what former and current customers say about TC Energia. Reviews will allow you to create a fairly objective picture of the company's activities and the possibility of cooperation with it.

Covered area

This is the first advantage that seriously distinguishes the carrier from competitors. Most flights are provided on the territory of Russia. In total, 242 branches operate here, that is, in each administrative center and city with more than 100,000 people, there are several points where you can contact and transfer the goods. This is very convenient for the consumer, thanks to which TC Energia is becoming more and more famous. The feedback emphasizes that when there is a shortage of time, it is very important, if not decisive, the proximity of the reception point. In addition to the territory of the Russian Federation, there are 6 branches in China, 5 in Kyrgyzstan, one in Armenia, five in Poland and five in Belarus, as well as 16 in Kazakhstan.

Shipping Schedule

Work to Call-centers is in full swing all day long. Here they accept applications and advise clients, direct them to the nearest point of receiving goods. The politeness and correctness of the staff repeatedly emphasize the reviews. TC "Energy" is a place where each person will be carefully listened to, his requirements and wishes are taken into account. And the result will be prompt delivery of cargo to its destination on time and in safety. It should be noted that a large number of reviews indicate precisely the reverent attitude of the carrier to its immediate duties.

Company achievements

Opened more than 10 years ago, the company managed to gain the trust of a large number of businessmen who most often use such services. The company has passed the GOST ISO 9001-2011 (ISO 9001:2008) certification and received a certificate of conformity. This suggests that all business processes are perfectly tuned, each employee knows what he is responsible for and how he must perform his duties. All this leads to the expected result, each package arrives at its destination on time. This is confirmed by reviews.

TC "Energy" in 2009 became the winner of the interregional competition " Best Items and services of Siberia". And in 2014 she was awarded the "Leader of Russia" award. These are serious achievements that the company is rightfully proud of.

Service cost calculation

This question worries the consumer in the first place. In order for you to calculate in advance all shipping costs, Energia transport company has developed an online service for you, which is available on the official website. You will be required to fill out a special form, indicating the weight and volume, the point of origin and destination. However, in order to obtain information about the final amount of payment, you must contact the managers. For example, it is estimated at a different rate, which is not taken into account by the standard form. Depending on the size and weight, the surcharge can range from 25 to 100% of the original cost.

Cargo tracking

TC "Energia" provides its customers with a very convenient service, namely: at any time you can find out exactly where the shipped goods are. For scheduling a meeting, this is an indispensable service. You don't even have to disturb the manager or call the driver. Throughout the journey, the movement of cars is monitored, and the data is transmitted directly to the office. A special program constantly updates the data on the site, thanks to which you can find out exactly at what point the sent values ​​are now. You only need to know the invoice number. TC Energia makes sure that customers experience as little inconvenience as possible. Your task is only to apply for transportation, everything else will be done by professionals. In their reviews, regular customers note that they are primarily interested in the high quality of services, which they find in this company.

rural delivery

Another popular service, which is quite often used by Russians. If you need to quickly deliver a parcel weighing more than 20 kg to the regional and regional centers in Russia, then they are usually sent to the post office. It is not always convenient, but there are post offices everywhere, in every city and in countryside. Energia, on the other hand, has branches in cities but not in remote areas. Therefore, their symbiosis works just perfect. Accept the cargo in the department of TC "Energy". Cargo tracking takes place, as usual, on the site. And you can get a parcel at any post office. A notification will come from the nearest one.

Complete security

Transport company "Energy" is not just so popular. This is facilitated by the impeccable reputation that the company has earned over the years. Below we will consider the reviews that customers leave, but most of them do not doubt the highest quality of the services provided. Employees primarily care about the safety of delivered goods, concluding contracts only with the most reliable and trusted carriers. In addition, managers carry out satellite tracking of each car, organize the protection of storage facilities. Technicians supervise the technical condition Vehicle and video surveillance systems.

Insurance

This is the business of each client, but fully protects your property from any accidents that may occur along the way. Therefore, the company's specialists strongly recommend undergoing this procedure, despite the fact that it slightly increases the cost of the service. PJSC "Insurance Joint Stock Company "ENERGOGARANT"" is a reliable partner of the company. This allows you to completely avoid losses.

Why did you choose this particular insurance company? This is due to high reliability and relatively low prices. Judge for yourself: with the declared value of the cargo up to 100 thousand rubles, insurance will cost only 50 rubles if the transportation takes place on the territory of the Russian Federation. At international transport- 0.3% of the declared value of the cargo. Payments are made in accordance with this amount.

Where to go

The company has a lot of branches, so we will name only those located in capital cities. Most warehouses in Moscow. TC Energia has branches at the following addresses:

• 1st Glass, 7, building 2.
• Warehouse highway, 7;
• 1st Dubrovsky passage 78/14;
• st. Amurskaya, 2C1;
• st. Princely, possession 2;
• MO Vidnovsky district, with. Aparinki, possession 9;

This full list branches located in Moscow. TC Energia opened its first branch here, and then it began its victorious march across the country.

northern capital

Customers don't have much choice here. There are two branches of TC Energia for the whole city. St. Petersburg is waiting for the opening of three more branches in the near future, because the carrier's load level is only increasing. It speaks better than any words high quality provided services. The office and warehouse are located at st. Cuban, 78. Here you are expected from Monday to Friday, from 9:00 to 20:00. The second warehouse of the TC "Energy", St. Petersburg, st. Krasnoarmeiskaya, 11.

Positive reviews

Analyzing what the company's customers write, it can be concluded that employees perform their duties very well, providing quality services. Many people indicate that they are regular customers and do not want to look for another carrier. Prices are competitive, delays, if they happen, are not the fault of the company: weather, an emergency situation on the highway... But the main thing is that the cargo was delivered right on time. Customers also note that it is extremely difficult to find another carrier that would have the same coverage of settlements. After all, it's good if the final destination is Moscow. TC "Energia" delivers to villages and microdistricts, as well as throughout the near and far abroad. The courtesy and correctness of all the staff, from managers to drivers, who sometimes have to play the role of a loader, are also noted. Many entrepreneurs note that there is no need to worry about a quick receipt if the delivery is carried out by TC Energia.

Negative Feedback

There are quite a few of them, but let's talk about the shortcomings that were found by customers. But even they note a fairly low cost of delivery. TC Energia provides its customers with profitable terms cooperation. And of the minuses, they note an inconvenient work schedule. Branches on weekdays close at 18:00, and not everyone has the opportunity to find time during the day. Other negative feedback, which we managed to find - these are special cases, force majeure, errors in invoices, delays due to an accident. The situations are unpleasant, but it is worth noting that the company bears full responsibility and compensates for the loss of customers, if any.

Instead of a conclusion

Whether or not to use the services of a carrier is the choice of each of us. But if you need to deliver oversized cargo on time and at the same time minimize the risks associated with its shipment, then pay attention to this company. Working on the market for more than 10 years, it has all the capabilities to provide services at the highest level. The company's website is extremely convenient, where you can find all the necessary information, as well as place an order and track the movement of your transport without the need to additionally contact managers or call drivers.

Judging by the reviews, the company TC "Energy" is trustworthy. Majority regular customers note the exceptional courtesy of the staff, as well as the high efficiency in the delivery of goods. The cost of delivery of the cargo will depend on its weight and size, as well as on the conditions of the application. If you indicate that you are sending a valuable cargo, then the cost increases, but at the same time, the responsibility of the carrier also increases. For this, a separate transport is used, most often air transportation is involved, especially if you pay extra and urgency. The addresses of TC Energia and other necessary details can always be found on the official website of the company.

Good day, dear customers or future customers!

An online shopping site will help you determine where your order is located. When ordering, you choose how to deliver your order, and any transport company or the Russian Post has a service for tracking the shipment. Below we will list the shipping methods and give you links to track your order.

And so, let's start in order and with the most common delivery method:

1. Order tracking upon delivery by Russian Post. When sending a parcel (order) by Russian Post, the post office provides a receipt for sending, on this check the departure number is written - a 14-digit number, of which the first 6 digits are the index of the post office from which the parcel was sent (for example, 44504467607825, where 445044 is the post office index). The online store sends this departure number to the buyer on email and in an SMS message (therefore, it is very important to indicate the correct data during the ordering process).
Let's try to track together the order sent by Russian Post.

1. In the "Postal ID" field, enter the tracking number sent to you for tracking.
2. We press the Enter button on the keyboard or the search icon, after which, after a couple of seconds, delivery information will appear.
3. In the "Subscribe to email notifications" field, you can specify your email, and delivery statuses will be sent to your email. This is very convenient, and you do not have to perform this operation over and over again. You will always know where the parcel is.
4. If, as a result of tracking, you find that the parcel is in the status "Waiting for the addressee at the place of delivery", then go to the post office to receive the order, the parcel has arrived! You may need a tracking number to receive.