Rostelecom service agreement with explanations. How to refuse and return equipment to Rostelecom? How to terminate an agreement with Rostelecom if the agreement was not concluded for you

There are situations when termination of an agreement causes serious difficulties for Rostelecom clients, sometimes leading to disappointments and scandals. To prevent this, Rostelecom customers should know how to refuse Rostelecom equipment, how to terminate the contract and return the equipment back to the company.

Exists whole line reasons pushing subscribers to refuse the provider's services and return the equipment to it:

• poor quality services;
• insufficient internet speed;
• billing is not satisfied;
• frequent problems, the solution of which takes a long time;
• lucrative offers appeared.

Not every subscriber knows how to refuse equipment Rostelecom to get your money back. You need to understand that it will not be possible to do this with the help of the Internet. To refuse further use of the services, you will have to go to the office.

Algorithm of actions how to terminate the contract

If you no longer require the company's services, first of all, you should prepare the required documents:

• available copy of the contract;
• directly the device itself;
• certificate of acceptance / transfer of equipment;
• Your passport.

After making sure that there is no payment, you need to inform the company representative about the termination of the use of its services.

The most common problems or how to refuse equipment Rostelecom

It is clear that the shutdown procedure has a lot of pitfalls that an ignorant person can easily stumble upon.

Debt for services rendered

Such problems arise mainly when, when moving, they forgot or did not know how to terminate equipment installments with Rostelecom... Clients who do not use the services of the provider are bewildered by the amount of the growing debt. This is due to the fact that, despite the disconnection of the service, subscription fee is constantly growing. It follows from this that the timely termination of the contract will save you from fines and overpayments, and, accordingly, stressful situations.

Debt for the use of equipment

When terminating the contract, it is necessary to immediately hand over the leased equipment, if this does not require its dismantling. Otherwise, the rent will continue to be charged even though you have canceled the service. This can lead to the formation of debt.

Returning equipment to the provider

Many users don't know how to return equipment to Rostelecom and return your money for it. If for any reason the manager refused to pick up the equipment and return the money to you, you can safely write a statement in which you must indicate:

• the reason for the request;
• the essence of the requirements;
• the result of communication with the manager.

The main thing is not to forget to pick up a copy of the document in which there is a mark that it was accepted for consideration. Having received the answer, you can make a decision based on it.

Most often, if the set-top box has no defects and damages, receipts and original packaging are present, the issue of returning the equipment is decided in favor of the client.

When you made a decision to connect to the Internet, telephone or television from the company, then a corresponding contract for the provision of the service was concluded with you. If suddenly, for some reason, you decide to turn off any service, then you need to write a statement to terminate the contract. In this article, we will look at the order of actions and the list required documents.

Application for termination of the agreement with Rostelecom

First of all, we need to fill it out. Open it in text editor and the following page will appear in front of you:

As you can see, we need the number of the contract concluded with you, as well as data about the employee, in whose name you will have to write the application. Naturally, you do not know the last name, first name and patronymic of the employee, so you will have to call the nearest branch of the company and clarify who to write the application to. After that, carefully read your agreement, as it describes the terms of termination of the agreement. If you have rented any equipment or paid in installments, you will need to pay the full cost. The amount of time that has passed since the conclusion of the contract is also very important. If it is less than a year, then look in the contract for information on the amount of compensation upon termination of the contract.

Termination of the Internet agreement Rostelecom

Termination of an Internet contract, most often, occurs due to a discrepancy real speed the Internet stated in the contract. Many users mistakenly believe that the provider is obliged to provide the Internet always at the maximum speed, although the maximum possible speed is indicated in the contract and this does not mean that it will be. Typically, speed drops occur during peak hours, when most people return from work and sit down at their computers and laptops. Technical failures on the line of a superior provider are also possible.

So, you've decided to connect to a different provider. If you have a router or modem that was given to you along with the contract, then we look at what conditions it was handed over to you. If you do not have an item to sell it to you in installments, then it will be enough for you to return it. If such an item is present and the amount of its value has not yet been redeemed, then you will need to pay its full cost.

Termination of the contract for

Interactive television has become a part of our daily life. Not only is the quality from a conventional antenna several times worse, but the range of additional services is quite extensive. You can watch TV on multiple TVs at the expense or even on computers, laptops, tablets and phones at the expense of the extra. To watch television, Rostelecom needs a set-top box and a video sender. Their cost is very significant and, most often, they are purchased in installments for 36 months. If this period has not yet passed since the conclusion of the contract, then, most likely, you will need to fully redeem this equipment upon termination of the contract. If you rented the set-top box, then it will be enough to pay the expenses for the current month of providing this service.

Termination of the Rostelecom telephone agreement

With the advent of cellular and available mobile phones, the demand for home landline phones has declined. Many people think that these expenses are useless and decide to turn off the Rostelecom phone. Before you fill out the application, you should call the service technical support and communicate your intentions. It is possible that the manager of the company will call you back and offer the so-called "economical" one, which will allow you to keep the phone in the apartment and reduce family expenses on it. If you are still firmly convinced of the desire to disable it, then you should check the availability of your account and.

List of required documents to terminate the agreement with Rostelecom

When you filled out a sample application, you need to prepare the following list of documents:

1. passport of a citizen of the Russian Federation
2. certificate of ownership of the apartment and its photocopy
3. apartment sale and purchase agreement and its photocopy
4. the contract itself for the provision of the service (Internet, television, telephone)

With all this, you need to come to the office of Rostelecom. in your city you can find on our website. Before you go to one or another branch, call there and ask whether they accept applications for termination of the contract, as this can be done not in every representative office.

Do not forget about the possibility of temporary disconnection of the service during your departure or vacation, as this will save you time and you can easily resume using the services you are used to. If the attempt to terminate you was refused, then you must indicate the reason for the refusal. If it is in the text of the contract you signed, then you will have to fulfill this condition. If it is not there, then you can write a certified letter addressed to the leadership of your city and state there in detail the essence of your situation.

Do not think that if you simply stopped paying for a particular service of Rostelecom, then the contract with you is automatically terminated and you no longer have to pay anything. This attitude will lead to the fact that your debt will be transferred to the collection service, and they will already begin to persistently remind you of the need to pay. It is the laziness of customers that leads to conflict situations, so take care own time and nerves.

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There are many reasons for terminating the contract. The user can find a more profitable option, he no longer needs the services provided, he cannot afford unnecessary expenses, the existing equipment is outdated, and new, more convenient and cheaper devices have replaced it. But all that has been said does not really matter, it is much more important how to terminate the contract with Rostelecom for the Internet and other services. After all, the provider is not interested in losing the client and will definitely try to keep him. And non-compliance mandatory conditions may prevent you from refusing to cooperate with the company. So what needs to be done?

The main condition for refusing to use services is the complete absence of debts. Therefore, it is necessary either to give away the leased equipment, or to buy equipment received in installments. Otherwise, you will not be able to give up television and the Internet.

Having dealt with routers and receivers, you should write a statement. It is served in two ways:

• personally visiting the office where the contract for the provision of services was signed;
• by sending a certified letter to this address.

It is impossible to declare the desires that have appeared through the official website. It is also impossible to do this by phone, but by calling the support service, you can get detailed advice on an issue of interest.

Rostelecom: application for termination of the contract: sample

There is no single type of application to refuse television, the Internet or a landline telephone. Users can write it in free form. But it is necessary that several requirements for outward appearance document:

1. on the top right, the name of the organization - the recipient of the paper and the managerial person who will consider the application;
2. below the surname, name and patronymic of the applicant is written, necessarily in full;
3. the address of the writer and contact details (mobile) are immediately indicated;
4. the word “application” is written in the center;
5. the essence of the request is indicated under it;
6. the main text of the document must indicate the number of the contract that must be terminated and the date when this should be done;
7. at the bottom is the date of submission of the paper and a signature with a decryption.

Office visit

The application option described above is convenient for sending registered letter... Those who are ready to waste time and visit a branch of the company should not think about such trifles. But it is worth preparing and collecting the necessary things:

• the passport;
• service agreement;
• equipment that needs to be handed over;
• money if the equipment has to be redeemed.

When you get to a specialist of the company, you must inform the reason for the visit and present documents and equipment. He will fill out the application on his own.

The safest way is to go to the office where the service was connected, whether it be online internet or a landline phone, in this case the likelihood of receiving high-quality service increases and the chance of receiving a refusal of assistance decreases.

Other options

V individual cases when the user wants to cancel the service they receive for 2-3 months, you can use the blocking instead of termination. This will preserve the service, but will significantly reduce costs. In this case, the subscriber does not have to go somewhere. You can suspend service by phone.

Sometimes users are unable to find a contract that is necessary to cancel the service. In such situations, you will have to visit the office without him.

Rostelecom employees will use the client's passport data and find a second copy of the document.

In the absence of the opportunity to go to the office in person, you can entrust this matter to a loved one. To do this, you will need to issue a power of attorney for him. Without a power of attorney, the provider's employees simply will not listen to him, since he will not be able to confirm that his actions are competent and coincide with the wishes of the subscriber.

Possible difficulties and their solution

Having figured out how to terminate the contract with Rostelecom for a home phone, you should focus on possible difficulties.

The main difficulty that the company's clients may face is the presence of debts.

Any debt is a good reason for refusing to disconnect services.

It should be checked in advance that the bills have been paid so that the visit to the office is not wasted.

The next difficulty is related to the delivery of equipment. In some cases, it needs to be redeemed. This will affect those subscribers who took it on a deferral basis or in installments. Those who rented devices should feel free to return the equipment. If it is not accepted, ask for a written explanation and complain to higher management.

The last thing to consider is communication. individual services... Sometimes, when the Internet is turned off, the television can also turn off. Or if you refuse telephone line the Internet may disappear. Such details should be clarified in advance.

Approved by the President of OJSC Rostelecom
Rules for the provision of communication services by OJSC Rostelecom to legal entities
1. General Provisions

1. 
   Scope and regulation
   1. 
      The rules for the provision of communication services by OJSC Rostelecom to legal entities (hereinafter referred to as the “Rules”) have been developed in accordance with The Civil Code RF, Federal law"On communication", other applicable law Russian Federation and regulate the relationship between the Subscriber and the Operator in the provision of communication services provided for by the Agreement.
   2. 
      These Rules are an integral part of the Agreement and the Subscriber, by concluding the Agreement, agrees to their terms.
   3. 
      If a separate agreement of the Parties establishes other conditions for the provision of Communication Services of the Operator than those provided for by these Rules, the rules of a separate agreement apply.
   4. 
      Communication services are provided by the Operator in accordance with the current legislation of the Russian Federation, the Rules for the provision of communication services and on the basis of licenses for the provision of the corresponding type of communication services. The details of the Operator's licenses are posted on the website of OJSC Rostelecom rt.ru (Certificate of Mass Media Registration No. FS77-38643) and at places of work with Subscribers:

1.2. Concepts and definitions

For the purposes of these Rules, the following concepts and definitions are used:

"Certificate of delivery and acceptance of the services rendered" means a formalized document confirming the proper provision of the Services to the Subscriber and signed by the authorized representatives of both Parties to the Agreement.

"Subscriber" - entity with whom the Agreement was concluded when allocating a subscriber number (s) and / or a unique identification code for these purposes;

"Subscriber device" ("Subscriber equipment")- technical equipment in the legal possession of the Subscriber, including software providing the Subscriber with access to the Operator's Services by connecting this device (equipment) to the Operator's Communication Network.

"Agreement on the provision of communication services (" Agreement ")- an agreement between the Operator and the Subscriber, in accordance with which the Operator undertakes to provide the Subscriber with Services, and the Subscriber undertakes to accept and pay for the Services provided to him.

"Supplementary agreement"- any and every additional agreement, which is an integral part of the Agreement, in accordance with which the Parties make changes and additions to the Agreement in terms of the list of Services provided by the Operator, the Tariff plan used, terms of provision and other essential conditions of the Agreement.

« Personal Area» - is an automated self-service interface for users of communication services of OJSC Rostelecom posted on the corporate website of OJSC Rostelecom, or on the local sites of Macroregional branches of OJSC Rostelecom, which allows users to independently control the status of an account, order details of telephone communications, telematic communication services and services data transmission networks, view the list of issued invoices and payments made, gain access to additional services of OJSC Rostelecom, as well as perform other legally significant actions. The organization of Subscribers' access to the Personal Account is carried out subject to the availability of the appropriate technical capability of OJSC Rostelecom.

"Operator"- Rostelecom".

« Reporting period "Means a period of one calendar month in which the respective Services were rendered.

"Rules"- this document, as well as appendices, additions and changes to it.

"Rules for the provision of communication services"- Rules for the provision of local, intra-zone, long-distance, international telephone services, approved by the Decree of the Government of the Russian Federation No. 310 of 05/18/2005, the Rules for the provision of communication services for data transmission, approved by the Decree of the Government of the Russian Federation No. 32 of 01/23/2006, the Rules for the provision of telematic communication services, approved by Decree of the Government of the Russian Federation No. 575 of September 10, 2007, the Rules for the provision of communication services for the purposes of television broadcasting and (or) radio broadcasting, approved by the Resolution of the Government of the Russian Federation No. 785 of 22.12.2006.

« Settlement period»- a calendar month starting immediately after the Reporting Period.

"Parties"- Subscriber and Operator, referred to together.

"Operator's communication network" ("Communication network") – technological system, which includes the means and communication lines necessary for the provision of Communication Services to Subscribers on the basis of the relevant licenses.

« Rate"Means the price at which the settlement for the rendered Service between the Parties takes place.

"Tariff plan"- a set of price conditions on which the Operator offers to use one or more communication services.

« Service"Means each of the communication services provided by the Operator to the Subscriber in accordance with the terms of the Agreement.

The parties use the concepts and definitions given in this article when interpreting these Rules and the Agreement.
2. Procedure and conditions for concluding, changing and terminating the Agreement

2.1. Conclusion of the Agreement

2.1.1. Communication services are provided on the basis of an Agreement concluded between the Operator and the Subscriber.

2.1.2. The Agreement is signed in two copies of equal legal force - one for each of the Parties.

2.1.3. These Rules are an appendix and an integral part of the Agreement, posted on the Operator's website, at the points of service and places of work with the Operator's Subscribers.

2.1.4. Using the Operator's Services means the Subscriber's unconditional consent to these Rules.

2.1.5. Services are provided by the Operator to the Subscriber if technically feasible.

2.1.6. At the request of the Subscriber, the contract can be concluded for a specified period. If the Parties have not agreed in writing term clause, the Agreement is considered concluded for an indefinite period.

2.2. Changes and additions to the terms of the Agreement

2.2.1. All changes and additions to the Agreement are made in writing, by agreement between the Operator and the Subscriber, by concluding Additional Agreements to the Agreement or by drawing up other documents in the form established by the Operator, with the exception of changes and additions made by the Parties unilaterally in accordance with these Rules or legislation RF. When the Agreement is changed, the rights and obligations of the Parties shall be deemed changed from the moment of the conclusion of the relevant Supplementary Agreement, or - in the event of a change in the Agreement unilaterally - from the moment the authorized Party takes the appropriate actions aimed at changing the Agreement.

2.2.2. Amendments to the Agreement regarding the list of provided Services or Tariff plans are carried out by concluding an Additional Agreement between the Parties (change tariff plan for local telephone communication services is carried out upon a written application of the Subscriber), and if the Operator is technically feasible - interactively, through the Personal Account

2.3. Termination / termination of the Agreement

2.3.1. The Agreement can be terminated at any time by agreement of the Parties.

2.3.2. Subject to payment for the Services provided, the Subscriber has the right at any time, subject to the requirements of clause 3.3.5 of the Rules, to unilaterally terminate the Agreement by issuing an application for unilateral termination of the Agreement and transferring the application to the Operator. The date of acceptance of the application by the Operator is the date of termination of the Agreement.

2.3.3. The Operator has the right to unilaterally terminate the Agreement if the Subscriber does not eliminate the violation of the requirements established by the Federal Law "On Communications", the Rules for the provision of communications services or these Rules (including in case of non-payment of Services) within 6 (Six) months from the date of receipt by the Subscriber notifying the Operator in writing of the intention to suspend the provision of the Services.

2.3.4. In case of termination of the Subscriber's right to own and use the premises specified in the Agreement, in which the equipment for the provision of the Services is installed, the Agreement with the Subscriber shall be terminated.
3.Rights and obligations of the Parties

3.1. The operator is obliged:

3.1.1. Provide the Subscriber with Services in accordance with the legislation of the Russian Federation, licenses, the Agreement, these Rules.

3.1.2. Eliminate malfunctions that impede the use of the Services, at the request of the Subscriber, taking into account the technical capabilities within the time limits established by the current regulations, and the malfunctions that have arisen through the fault of the Subscriber, take into account the technical capabilities for an additional fee, in accordance with the current Operator's Tariffs.

3.1.3. Notify the Subscriber of the change in the Operator's Tariffs for the Services within the time frame and in the manner provided for by the current legislation and the Agreement.

3.1.4. When connecting to the Services, the Operator is obliged to send the Subscriber 2 (two) copies of the Certificate of the beginning of the provision of services within 3 (three) working days from the date of signing by the Parties of the Agreement. The date of commencement of the provision of the Services is the date specified in the relevant Act of commencement of the provision of services.

3.1.5. Before the 5th (fifth) business day of the Settlement Period, send the Subscriber a Certificate of Delivery and Acceptance of the Services Rendered in duplicate, signed on his part.

3.2. The operator has the right:

3.2.1. After notifying the Subscriber, suspend the provision of the Services to him in case of violation by the Subscriber of the requirements related to the provision of these Services and established by the Federal Law "On Communication", other regulatory legal acts and the Agreement, including violation of the terms of payment for the Services provided to the Subscriber and the obligations provided for in clause 3.3.9. of these Rules, until the violation is eliminated or documents are submitted confirming the payment to the Operator of the cost of the Services provided (if the suspension of the provision of the Services was caused by a violation of the terms of their payment).

3.2.2. Submit proposals for amending the Agreement, connecting the Subscriber to new Services by placing an offer on the OJSC Rostelecom website www.rt.ru or in other means mass media, or sending a written notice to the Subscriber on account forms or in other ways. The Operator has the right in the posted offer to establish the procedure for the Subscriber to accept the Operator's offer to amend the Agreement, connect new (additional) Services. The performance by the Subscriber of the actions provided for in the offer confirms the conclusion between the Operator and the Subscriber supplementary agreement on changing the terms of the Agreement.

3.2.3. Independently set and / or change the Tariffs for the Services, provided that the Subscriber is notified at least 10 (ten) days in advance of the introduction of these changes by posting the relevant information on the OJSC Rostelecom website www.rt.ru or in other media or directions notifications in any other acceptable way. The Operator has the right to additionally notify the Subscribers about the introduction of changes by posting information about the change on account forms, in places of work with Subscribers, as well as using electronic, facsimile, written messages, etc.

3.2.4. Require the Subscriber to fulfill obligations under the Agreement, incl. unfulfilled monetary obligations to the Operator, transfer (assign) to third parties the right to demand the fulfillment of these obligations, providing them with the necessary information about the Subscriber and his obligations for this. In this case, the consent of the Subscriber is not required for the transfer (assignment) to a third party of the specified right of claim from the Subscriber.

3.2.5. To transfer information about the Subscriber to the operators of interacting communication networks for the purpose of making mutual settlements for the Services and considering claims.

3.2.6. Suspend the provision of Services under the Agreement if the Subscriber uses subscriber numbers or dedicated communication facilities to provide Services to third parties.

3.2.7. Demand compensation by the Subscriber for losses (in the form of lost profits) for the period of forced suspension of the provision of the Service, arising from damage and / or downtime of the Operator's equipment through the fault of the Subscriber, at the rate of the Tariff for the corresponding Service in proportion to the time of suspension of its provision.

3.2.8. Demand reimbursement of the full cost of restoring the Operator's equipment in case of its damage due to the fault of the Subscriber, and in case of non-return of the equipment by the Subscriber - full payment of the cost of the equipment.

3.2.9. Provide (send) information to the Subscriber, including advertising nature, about the Operator's Services, methods and conditions of their provision and order in accordance with the requirements current legislation.

3.3. The subscriber is obliged:

3.3.1. Pay for the Services in full and within the terms specified in the Agreement, in accordance with the Operator's Tariffs effective at the time of the provision of the relevant Services.

3.3.2. Notify the Operator in writing of the termination of the Subscriber's right to own and / or use the premises in which the Subscriber's user (terminal) equipment is installed, specified in the Agreement, of the change in the registration address, postal address, and firm name of the Subscriber specified in the Agreement, within a period not exceeding 60 calendar days from the date of the corresponding changes. Notify the Operator in writing about the change in the delivery address of invoices, invoices within 3 days from the date of its change, or (if technically possible) through the "Personal Account".

3.3.3. To notify the Operator of all cases of interruptions in communication in the Services provided to the Subscriber.

3.3.4. V work time to provide unimpeded access for the Operator's employees who have presented the appropriate certificate to perform the work necessary for the execution of the Agreement, as well as for inspection, repair and Maintenance means, structures, communication lines in the premises, as well as on land plots in the possession and (or) use of the Subscriber. If it is necessary to carry out work on the organization of the access line, ensure that the necessary permits and approvals are obtained from the owner of the territory (premises) where the Operator's equipment and / or the Subscriber's equipment is located, to carry out work on laying a cable, building a cable duct and organizing a cable entry, as well as on the placement and power supply of the Operator's equipment.

3.3.5. In the event of a unilateral complete (partial) refusal to execute the Agreement, notify the Operator in writing of this prior to the expected date of disconnection of the Service, and also pay the Operator the cost of the Services provided in the amount stipulated by the Operator's Tariffs effective at the time of their provision. Payment must be made on the date of the respective refusal to execute the Agreement specified in the notification, but not later than the date the Operator receives the above notification.

3.3.6. Prevent unauthorized connection to the network of user (terminal) devices and other terminal equipment, connection to other subscriber lines, as well as unauthorized connection to the telecommunication network of user (terminal) devices with dedicated subscriber numbers in excess of the number stipulated in the Agreement, the corresponding Supplementary Agreements.

3.3.7. Prevent the use of communication means to deliberately create conditions for other subscribers that impede the use of the Services, as well as interfere with the normal functioning of the communication network.

3.3.8. Not to use the user (terminal) device and (or) a dedicated subscriber number for the provision of Communication Services to third parties, including by organizing gateways for access to the communication network, IP-telephony, etc.

3.3.9. Use only certified hardware and licensed software when receiving the Services.

3.3.10. Within 3 (three) working days from the date of receipt, provide the Operator with a signed Certificate of commencement of the provision of services or provide a reasoned refusal. If the Operator has not received a Service Start Act signed by the Subscriber or a reasoned refusal has not been received by the Operator during the above period, the date specified in the Service Start Act is considered the date of commencement of the provision of the Services. In case of receipt of a reasoned refusal, the Parties draw up a bilateral act with a list of necessary improvements and an indication of the timing of their implementation.

3.3.11. When concluding the Agreement, familiarize yourself with these Rules and Tariffs / Tariff plans of the Operator.

3.3.12. Within 10 (ten) business days from the date of receipt, provide the Operator with a signed copy of the Acceptance Certificate for the services rendered.

3.3.13. Do not take actions deliberately aimed at disrupting the normal functioning of the Operator's equipment, obtaining unauthorized access to the equipment or the Operator's communication network.

To obtain the right to use the services of Rostelecom, the client enters into an appropriate agreement with the provider. It contains the conditions for the provision of the necessary services and the provisions governing the issue of cancellation of the agreement. To a certain extent, they complicate the process of terminating the agreement with Rostelecom and therefore require special attention from the subscriber.

There can be many reasons to refuse service, including:

• low speed of the Internet connection;
• not enough high quality signal when watching TV or using your home phone;
• too long resolution of emerging communication problems;
• unprofitableness of the offered tariffs;
• availability of more favorable offers from other providers.

But regardless of what exactly caused this decision, the procedure for canceling the contract with Rostelecom is carried out in the same way.

Required documents

The basic package of documents required to terminate the agreement includes:

• a copy of the contract for the Internet, TV or telephone connection held by the user;
• identity card (passport);
• the act of acceptance and transfer of the equipment (if any) together with the device itself, on which the paper was issued;
• certificate of ownership of the apartment (original and photocopy).

Having prepared the papers from the above list (only the first two points are mandatory, the rest are taken into account as needed), the user must personally appear at one of the Rostelecom offices.

There he will be able to familiarize himself with a sample application for termination of the contract and, focusing on it, draw up an appropriate document. However, to save time, it is recommended that you print the application form yourself and fill it out right at home, and then hand it over to Rostelecom employees along with other documents.

The following information should be reflected in a self-written statement:

• data of the employee in whose name the paper is drawn up;
• Name of the applicant;
• passport data;
• No. of the contract and the details of the company contained therein;
• Date of preparation.

Zoom in

The document must be completed with the signature of the originator.

Important! The presentation of a certificate of ownership of the apartment is not mandatory, but it significantly speeds up the procedure for canceling the contract.

Termination of the agreement with Rostelecom (step by step)

If we describe the process of canceling an agreement on the provision of communication services step by step, it will include the following points:

1. Repayment of all outstanding payments for Rostelecom services.
2. Return or redemption of used equipment.
3. Collecting the necessary documents.
4. Application submission.

In the absence of any obstacles, the complete disconnection of the Internet, telephone or television occurs 10 days after the applicant's request.

Attention! The procedure for terminating the contract may not be carried out in all offices. Therefore, it is necessary to clarify in advance which of them can be contacted on this issue.

If the user wishes to terminate the contract and hand over the equipment, but receives a refusal to carry out the corresponding procedure, then the reason for such a decision must be explained in detail to him. Usually it is associated with non-compliance with one of the provisions of the contract. If this is not the case, the user can turn to the city government for help in resolving the situation.

Frequent termination problems

When canceling an agreement with Rostelecom, some difficulties may arise, the most frequent of which are:

Loss of the contract

In this case, you need to make a preliminary call to the nearest office of the company and tell about the situation that has arisen. Using the data of the applicant's passport, Rostelecom employees will instantly find and re-print the required document.

Debts

It is impossible to achieve termination of the agreement in the presence of debts on the account, therefore, before starting the procedure, you should make sure that they are absent or replenish the balance in order to “get out of the minus”.

Absence of the person who made the agreement

Termination rules state that both parties must participate in the procedure in person. That is, the person for whom the service was issued will have to confirm his decision by coming to the provider's office. If there is no opportunity to do this, then the user will need to prepare a power of attorney for disconnection (notarized), which will allow another person to act on his behalf. When contacting the company's employees, the authorized person will have to present:

• your passport;
• a photocopy of the client's passport;
• the power of attorney itself.

In addition, he needs to prepare the rest of the documents necessary for the procedure, pay off all debts on the personal account in advance and pay for the equipment.

Important! If less than a year has passed since the signing of the agreement, then upon its termination, compensation may be required (this point must be stipulated by the provisions of the agreement).

How to return equipment

By connecting the Internet or home tv, Rostelecom, together with the service itself, can provide users with:

• adapters;
• routers;
• video senders;
• TV set-top boxes.

All of the above equipment is expensive and requires payment, which is usually done in installments. The process of reimbursing the cost of the device to Rostelecom can take up to 3 years. If the contract is terminated before the end of this period, then the full payment of the device will be required first.

In the case of a free or paid rental of equipment, the client can terminate the contract and return the device to the company without additional funds (provided that it is completely intact, or has become unusable through no fault of the user). But if an employee of the company reveals breakdowns caused by improper handling of equipment, the device will have to be redeemed.

Breaking the agreement with Rostelecom is not an impossible task, and if you follow all the above instructions, this procedure will not cause any difficulties at all. Therefore, if necessary, you can safely contact the office of the company and submit an application.