What about internet banking. Online banking - electronic banking system

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single reference number available
throughout the territory of the Republic of Belarus

375 17 218 84 31,
incl. for calls from outside the Republic of Belarus

Working hours:

Mon-Fri: 8.30 - 20.00 *
Sat-Sun: 9.00 - 16.00 *

*Besides holidays

Draw your attention to!
Telecom operators charge for calls according to the established tariffs.

Note: The client's contact to the contact center confirms his consent to participate in telephone surveys conducted by the bank.

The contact center of JSC “JSSB Belarusbank” is the first in the country to have a certificate of compliance with the requirements of the international standard ISO18295-1: 2017.

The certificate was issued on the basis of the submitted positive report on the results of the supervisory audit by the International Institute for Certification of Contact Centers Austrian Standard Plus and is valid until June 22, 2022.

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Note: Don't worry if your question is not answered immediately. Our experts will definitely answer, and your question will not be left without attention.

A wide range of banking services

We provide consulting and reference information on the entire range of banking products and services:

• deposits,

• payment cards,

  services Internet banking / M-banking / SMS-banking / auto payment / BELARUSBANK Pay,

  Money transfers,

  currency exchange and other banking operations.

We carry out blocking / unblocking of the "" system.

We accept applications for registration of banking products and services:

• consumer loans (including overdrafts),
• payment cards,
• insurance policy of compulsory insurance of civil liability of owners Vehicle(Auto Citizen).

We accept applications for receiving:

• certificates on the presence / absence of deposit accounts in JSC " ASB Belarusbank»,
• account information using a payment card (on the availability and movement of Money on the account, on the presence (absence) of debt on the overdraft loan),
• account statements using a payment card.

We carry out the reception, registration of applications for the consideration of controversial situations that have arisen when using payment cards.

Payment for utilities through Belarusbank's Internet banking - the ability to make payments remotely and safely. Payment of housing and communal services in progress through a single centralized system , access to which is provided from any place where there is a distribution of the Internet.

Payments are made in the usual way and after successful payment, you can receive a receipt for keeping your own reporting. There is a contact center (number 141) in the banking shell, where you can turn for help.

General instructions for paying utility bills

Pay for communal services using Belarusbank Internet banking not so hard, as it seems. The service works through ERIP is online payments that go through the circle of a single information space.

All successfully completed transactions are stored in personal account- you can enter it at any time to clarify information about payments.

Regardless of what kind of payment you decide to make, you need to perform such actions:

1. Go to the main section "Payments and Transfers" - "Settlement System".
2. Select the "New payment" button.
3. Select a settlement from the proposed list if you need to pay for electricity or other services of this type.
4. When requesting a card number and other data, they must be entered without errors, otherwise the write-off will not take place.
5. After that as you have checked all the information, confirm "Continue".
6. To keep the existing template, you need confirmation with the "Save" button.

How to pay for utilities via Internet banking?

How to pay public Utilities using Internet banking Belarusbank? It is enough for this follow instructions and carry out the necessary operations using the card. The calculation can be carried out for rent, and for water, for electricity.

In a single shell of the calculation are saved different types services (you can also pay for privatization), which can be selected for both the initial and repeated payments.

Special attention needs to be paid entering information for the first time, which can later be saved and used to pay for services anywhere.

He joined the unified banking system of OJSC Belarusbank in order to open up the opportunity for his clients to make safe familiar payments without queues.

Such a settlement system works with several dozen services, and when carrying out the first payment transaction, a unique code is assigned, which must be remembered.

Unlike other payment methods, ERIP has distinctive advantages:

• Payment is made not only through a bank card, but also through an electronic wallet.
• It is possible to pay no commission and at uniform rates.
• The reliability of the information provided in banking is guaranteed.
• When difficulties arise you can contact to a single contact center.

Payment for utilities via the Internet

Favorable period to pay for housing and communal services in banking Belarusbank is the range between the 15th and 25th of each month, since information about payers is provided by service companies on the 1st - 15th of the month.

So that there are no disagreements on payment for gas, home phone, electricity, then it is advisable to pay during this specified period.

Through Internet banking Belarusbank

More and more new services appear in banking, which the system remembers and allows you to perform operations from different places... So, if you are late on a business trip, and you urgently need to pay for housing and communal services, then you can do this anywhere, paying with Belarusbank's electronic card.

In Internet banking, a list of the payer's services opens, which includes both payments already made and new items. It is possible in a shell and payment for the privatization of an apartment, which is located in the "Real Estate" section (revealed after choosing a city in the banking office).

Detailed instructions:

• After registering in Internet banking, the client is taken to the main online page.
• On the main online page of ERIP there is a section "Payments and Transfers", in which the "Settlement System" opens.

• Further, it is proposed to use a template or create a "New payment".

Step 3

• A list with cities opens, select according to the location of the payment object (for example, Gomel - Utility bills - Gas supply or others).

Must adhere to

• In the ERIP tree, select the required payment item (for example, "Internet and cable TV", "Other payments", "Transfer of funds").
• Specify a specific service provider.
• Payment is carried out across bank card , the details of which must be further specified with accuracy.
• Fill in the payment details required by the system by clicking "Cancel" or "Continue".
• Confirm"Pay".
• You can save or add to favorites(payments made are stored in history in your personal account).

Related videos:

Using a mobile app

You can also pay for gas or other services when using mobile app, which has been tested by Belarusbank. You can get the installation file from the Google Play Market. Once the application is downloaded to the phone, you need to go through the simplest registration procedure.

To do this, the user will need:

1. Read the user agreement and Accept him.
2. Generate a password or code (it will be used to further enter the bank's online account).
3. Indicate your communication provider and enter your phone number.
4. After filling in the fields correctly sms comes with a confirmation code(it is entered into the allotted field).
5. In the next step need to activate bank card by entering the PIN code from SMS.
6. Registration is completed successfully.

Once registration is complete, it becomes possible to pay Housing and communal services and other services.

For this, the user should follow this instruction:

• Enter the installed application using the registered password.
• Go to the general menu.
• Find item"Payments and transfers".
• "Calculation System".
• Open a new payment.
• Choose a place of registration indicating the city, region.
• Find the section "Payment for utilities".
• Choose an organization or service of services.
• Indicate the card from which funds are debited.
• Specify details in the empty fields.
• Confirm "Pay".
• Next, save the successfully paid payment.

Payment for the phone via Internet banking

You can pay for the phone using simple Internet banking operations. The payer must follow this instruction:

• Go to Calculation shell.
• Click on "New payment".
• Further "Republican".
• Find your operator, region.
• Click on "Phone".
• Enter all the data requested by the shell.
• Save the details as a template if needed.

What is Internet Banking?

Internet banking- a service provided by JSSB Belarusbank (hereinafter referred to as the bank) for monitoring, managing accounts and carrying out banking transactions via the Internet.

The Internet banking system of JSC JSSB Belarusbank (hereinafter referred to as the Internet banking system or the system) is a software and hardware complex that ensures the functioning and provision of the Internet banking service.

System requirements

To work in the Internet banking system, you need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and higher, Firefox 22.0 and higher, Opera 11.0 and higher, Safari 5.0 and higher, Google chrome 24.0 and higher) and Internet access.

In case of any difficulties when entering the Internet banking system, we recommend that you update your browser to the latest version.

Registration in the "Internet banking" system

To use the "Internet banking" service, it must be registered. You can apply directly to the bank institution or fill out the registration form on the bank's website, as well as register using the MSI account.

The client of the "Internet banking" system, as a client of the bank, is unique, that is, one client of the bank can have only one account to access the "Internet banking" system.

Attention!

One client of JSC “JSSB Belarusbank” can have only one account in the “Internet banking” system.

Registration at a bank institution

In case of registration with a bank institution, you need:

1. Apply to the Central Administrative Office of the head office, regional (Minsk) department, branch, branch or center of banking services of JSC "ASB Belarusbank" (hereinafter the bank institution) with an identity document and a bank payment card issued by the bank (hereinafter the card);
2. Inform the responsible executor the SMS code received on the number mobile phone.
3. Sign the Application Form for customer banking services using the Internet Banking system.
4. Get Username (login), password (password);

Online registration

When filling out the Application Form through the online registration service on the bank's website, you need to:

Attention!

JSC "ASB Belarusbank" is not responsible for the theft of confidential information, its disclosure by you, including the use of malicious programs (viruses, spyware) running on personal computer from which you access the "Internet banking" system, as well as in the case of working with the "Internet banking" system without using a trusted SSL certificate.

Login to the "Internet banking" system

To enter the "Internet banking" system, you need:

1. In the address bar of the Internet browser, type: either one of the addresses of the bank's corporate website: http://www.asb.by/ and follow the link “Internet banking”;
2. Enter the username (login) and password (password) in the corresponding fields, click the "Login" button;

Attention!

When you first log into the system, change the password issued during registration at the bank institution !!!

Attention!

If you enter the wrong password three times, the login to the system will be blocked !!! If it is not possible to unblock your account by SMS, you can use the service "Forgot your password?" (password change with automatic unlocking) or contact the operator of the Contact Center by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must inform the bank employee of the username and the code word you specified during registration.

Attention!

When entering the "Internet banking" system, a situation may arise when it is required to re-enter the authorization data. The source of such situations is the incorrect termination of a session in the system by the client (closing the browser without logging out).
As a solution, we suggest clearing the web browser cache and deleting cookies, and then refreshing the browser page. You can view the procedure for this operation in the Google search engine by typing "clear cache and cookies".

Binding a mobile phone number to receive a one-time SMS code (authentication code)

To activate the ability to enter the system using a one-time SMS code, you must select the menu item "My profile" → "Personal data" → "Change data". In the dialog box that opens, indicate the desired mobile phone number for receiving SMS codes, a telecom operator (MTS, A1, Life) and select the "Use mobile phone when logging in" option. Then click the "Save" button.

Login to the system using a one-time SMS code (authentication code)

To enter the system using the "One-time SMS-code", you must enter your username and password in the appropriate fields, select the type of authentication "One-time SMS-code", placed under the form for entering authorization data, and click the "Login" button. At this moment, it is checked whether the client's mobile phone is configured in the Internet Banking system to receive SMS codes. If not configured, a message appears prompting you to configure a phone number to receive codes. If the verification is successful, a code will be sent to the mobile phone number, which must be entered into the SMS code entry form. If the client successfully enters the username, password and SMS code, the system logs in.

Attention!

The SMS code contains latin lowercase letters and numbers !!!

If the code sent to your phone was not received or lost, then you must press the "Cancel" button in the form of entering the SMS code and repeat the authentication again.

If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.

In the case of a 3-fold blocking of the user in the system, provided that there is no successful login between the blocks, it is necessary to appear at any bank institution and fill out an application for unblocking the client in the "Internet banking" system or use the service "Forgot your password?" (password change with automatic unlocking). When contacting a bank institution, you must have an identity document with you.

Available operations in the "Internet banking" system

In the "Internet banking" system, you can carry out the following operations:

1. Viewing the balance of funds on the accounts.
2. Opening, replenishment and early repayment of deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments in favor of service providers (utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments according to the details provided by service providers).
6.2. Payments to service providers under direct banking agreements.
6.3. Payments in favor of service providers using the Settlement system (AIS ERIP).

Attention!

System "Calculation" (AIS ERIP) - automated Information system a unified settlement and information space created by the National Bank of the Republic of Belarus. Information about the location of the service in the Service Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Calculation system. Phone: 141, e-mail: info@raschet.by.

7. One-button payment.

• List of templates.

8. WESTERN UNION translations.
9. The history of replenishment and viewing of statements on the deposit accounts opened in the system.
10. Transfer of funds.
11. Management additional services for the cards used.
12. Viewing the history of payments by types of services performed in the system.
13. Viewing information on expense and income transactions made using the card details, in the amount of 10 transactions in 7 days.
14. My profile:

• Personal data (editing contact information);
• Password settings;
• Pay slips.

Attention!

The list of available operations can be changed and supplemented !!!

Internet shops and online services that accept payment through the Internet banking system of JSC JSSB Belarusbank

JSC "ASB Belarusbank" provides an opportunity to securely pay for orders from online stores and online services that have entered into an agreement to accept payments:

• payment for Belarusian tickets railroad(https://poezd.rw.by/);
• purchase of coins sold by JSC "JSSB Belarusbank" (http://shop.asb.by);
• payment for the services of the National Library of the Republic of Belarus (http://nlb.by);
• payment for services Central science Library them. Y. Kolas National Academy of Sciences of Belarus (http://edd.bas-net.by).

Setting up a card to use it by default when making payments in the "Internet banking" system

To speed up and simplify the procedure for making payments without a constant request for a source of funds, the system can be assigned a card "By default".

To use the “By default” card when making payments, select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Account No.XXXXXXXXXXXXX” → “Card” with which you want to make payments. Then, opposite the card number, select "Operations" and click on the "Select by default" button.

Changing the name of the account and card

To change the name of the account, you need to select the account in the list of your accounts for which you want to change the name, and click on the "Change account name" button located opposite the account number. Fill in the "Account name" column and click the "Change name" button.

To change the name of the card, select “Account No.XXXXXXXXXXXX” in the list of your accounts → “Card” for which you want to change the name, select in the “Operations” section, opposite the card number, the “Change name” service, fill in the “Card name” column and click the "Change name" button.

Viewing information on current accounts

In order to view information on current accounts, select the section "Accounts" → "Accounts with a card" on the main page. The window that opens will display information (account number, account balance) on the client's accounts.

Formation of a report on account transactions for a period of transactions using a card

To receive a report on account transactions, select the account for which you want to receive a report in the list of your accounts, and click on the “Receive a report on account transactions” icon located in the upper right corner of the “Account No.XXXXXXXXXXXX” button. In the window that opens, you must select a period (no more than 90 calendar days), for which you want to receive a report, and click the "Continue" button. Further, when you click the "Open in PDF" button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).

The beginning of the reporting period cannot be more than 90 calendar days from the current date.

A list of previously requested account reports will be displayed on the page with account and card numbers.

Formation of a mini-statement on the card

To receive a mini-statement on a card, in the list of your accounts, select “Account No.XXXXXXXXXXXX” → “Card” for which you want to receive a mini-statement, in the “Operations” section, opposite the card number, select the “Mini-statement” service.

A mini-statement on the card displays information on expense and income transactions made using the card details, in the amount of 10 transactions in 7 days.

Information about rejected and pending processing transactions on an account with a card or on an additional payment card to the account of another person.

To receive a report on transactions on an account with a card, taking into account rejected and pending transactions, you need to select the account in the list of your accounts for which you want to receive a report, and click on the icon "Report on account transactions, taking into account rejected and pending transactions" located in the upper right corner of the "Account No. XXXXXXXXXXXX" area.

To receive a report on transactions on an additional payment card to the account of another person, taking into account the rejected and pending transactions, you must select the card on which you want to receive a report in the list of your additional cards, and select "Transactions report" in the list of transactions.

Information about transactions, including rejected and pending transactions, will be displayed on a new page. When you click the "Open in PDF" button, the resulting report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).

The report includes rejected, pending processing and confirmed by the bank transactions for a period not exceeding 15 days from the date of the report generation.

A report on account transactions, taking into account rejected and pending transactions, is informational character and is not a document.

Attention!

The completed operation will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. In short periods of data processing, pending transactions may not be reflected in the report. For transactions pending processing, the amount of the commission for the transaction is not displayed separately, but is included in the amount in the account currency.

Quick access to frequently made payments

Quick access to payments is carried out from the Main page.

For quick access to frequently made payments, you can add saved payments to the Home page. To add a payment, click the link "Add your saved payments to the page". On the page that opens, select the required service and service provider, then mark one or more saved payments, click the "Save changes" button. Your selected payments will be posted on the Home page. To make your favorite payment, click on the icon of the required payment.

For quick access to payments made in the "Settlement" ERIP system, use the section " Personal payments ERIP "and select the payer number from the list. The drop-down menu will display all payments made through the ERIP "Settlement" system by the selected payer number. To make a payment, click on the link with its name.

Payment planner

Scheduler - the ability to create and maintain a personal calendar of payments with a reminder function (view reminders about events; create a reminder about events linked to a payment; create a reminder about events without linking to a payment; editing a previously created event; deleting a previously created event; setting up an event notification on the day of a reminder by e-mail; creating a reminder about an event from the list of saved payments; viewing reference information in the modules of the Internet banking system.)

On the main page of the "Internet banking" system, an information panel with the number of scheduled events for the current day is displayed.

You can view the scheduled events by clicking on the "Events for today" item.

To create a payment reminder, select the required day in the calendar, click "Add event", then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.

A reminder can be created not in connection with any payment, for this you need to "Add an event" → "Add an event without linking to a saved payment".

To edit a previously created event, select the required day in the calendar, select an event in the events table, and click the "Edit" button.

To delete a previously created event, select the required day in the calendar, select an event in the events table, press the "Delete" button.

Payment by details

To make a payment by details, you need to select the menu item "Payments and transfers" → "Payments by details" → " New payment". Then carefully read the information and click the "Continue" button. In the dialog box that opens, enter the payment data and click the "Continue" button.

Remuneration for this service is charged in the amount of 0.75 BYN. rub. for each payment (from 01.08.2019; Clause 3.8.4 of the Collection of Rewards). Payments to the budget are made without collection of remuneration.

Opening a deposit in the "Internet banking" system

To open a deposit, you need to select the section "Accounts" → "Deposits (deposits)" → "Opening a deposit" on the main page, select the type of deposit account from the proposed list and click the "Open deposit" button, then you will get acquainted with the public offer to conclude an urgent agreement bank deposit "Internet deposit" and click the button "I accept the terms of the agreement", select the card from which the funds will be debited to open the deposit and click the "Continue" button. In the dialog box that opens, check all the data and click the "I confirm the opening of an account" button.

Opening a loan in the "Internet banking" system

To open a loan in the "Internet banking" system, you need to select the section "Accounts" → "Internet loans" → "Application for a loan" on the main page, select the type of loan you are interested in from the list provided, fill in in electronic format application, and then familiarize yourself with the status of the application in the "Opening a loan" section. After a positive decision on your application, confirm your agreement with the terms of the loan.

One-button payment

In order to use the one-button payment service, you must:

• go to the section "Payments and transfers" - "Payment with one button";
• choose, from the services previously saved in the "Internet banking" system, which you wish to pay for;
• press the "Continue" button;
• fill in the "Payment details" fields one by one;
• press the "Continue" button;
• in the "Confirm payment data" window, check the correctness of the payment data;
• click "Pay".

Transactions on payments for the selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.

After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a "Print" button for printing a receipt. When successful holding of all payments, one general message “Payments were successful” (green) is displayed. Payments, during the payment process of which an error occurred, are highlighted in red, the "Print" button is absent. For unsuccessful payments, error messages (red) are displayed in the format "Name of the saved payment: Message".

With the subsequent use of the "One-Button Payment" service, the payments for which the payment was made the previous time will be automatically selected in the form for selecting saved payments.

To edit the list of payments in the "One-button payment" template, you must: select the "One-button" templates section on the Main page. In the displayed list of saved templates, select the one in which you want to delete or add the payment of interest. Then press the "Edit" button and select the necessary payments with a tick. When finished, click the "Save" button.

To delete saved payments in the "Internet banking" system, you need to select a service provider in the "Payments and Transfers" section. In the offered list of saved payments of this provider, select the payment that you want to delete and click the "Delete" button. After that, this payment will be removed from the "Payment with one button" section.

Voluntary insurance against accidents and illnesses during a trip abroad

To conclude an agreement "Voluntary insurance against accidents and illnesses during a trip abroad", on the main page, select the section "Payments and transfers" → menu "Insurance" → "Voluntary insurance against accidents and illnesses during a trip abroad".

The procedure for concluding a contract consists of the following steps:

Step 1. Choice of territory of stay

By default, in the table "Territory of validity of the agreement" the option "Countries of the Schengen zone" is selected, with the possibility for the policyholder to choose from the proposed options.

Step 2. Choosing an insurance option from a list of services

Step 3. Indication of the validity period, age and number of insured persons, contract currency, selection of the contract amount

* Birdie "Multiple Departure" sets the duration of the trip (the duration of the contract) equal to the calendar year and the duration of the trip equal to 90 days.

The bird "Insurance for a visa" adds 15 calendar days to the end date of the trip without changing the duration of the trip. For this increase in the validity of the trip (the term of the contract), no fee will be charged.

Step 4. Preliminary calculation of the amount

Step 5. Preliminary calculation of the amount

Step 6. Entering data of insured persons

* The bird "Matches the policyholder" will allow you to fill in the data on the insured person with the data of the policyholder specified in the previous step. In this case, the data of the insured person will not be editable.

Step 7. Selecting the source of funds for the operation

Step 8. Offer page

Step 9. Payment page

Step 10. Payment result

On this page, you can send the concluded insurance contract by e-mail, a check by e-mail, view the insurance contract and view the payment receipt.

* Questions with pop-ups

If you are unable to open a previously concluded insurance contract, the problem is highly likely due to the fact that the ability to open pop-up windows is blocked in the settings of the browser you are using. For example, in the Chrome browser, pop-ups are blocked by default.

You can enable showing pop-up windows in your browser settings. For example, in the Chrome browser, this can be done as follows:

• In the upper right corner of the screen, click on the "Settings and google management Chrome " Settings.
• At the bottom select Additional.
• In the Privacy & Security section, click Site settings (content settings).
• Click on Pop-ups and redirects.
• Click Popups and Forwarding.
• At the top of the screen, set the switch to Allowed.

Also you can set permission to show pop-up windows only to certain sites. For example, in the Chrome browser, this can be done as follows:

• Launch Chrome on your computer.
• Open a site where pop-ups are blocked.
• In the address bar, click Site Information.
• In line "Pop-ups and redirects" select "Allow".
• Reload the page to apply the new settings.

Western Union transfers

1. To send a Western Union money transfer in the Internet Banking system, select the Payments and transfers section on the main page → Western Union transfers menu → Transfer sending. Read the terms of the Western Union money transfer service, at the end of which put an agreement (tick) - I have read and agree with the terms and conditions of the Western Union money transfer service → click the "Continue" button.

Before starting a money transfer, make sure that the "Sender's phone number" field is filled in, confirm the correctness and relevance of the personal data registered with the Bank. If you change or contain errors in personal data, you need to contact the institution of the Bank, where the agreement for maintaining the card account is drawn up to make the changes. If all the data is correct, put two consents "I agree with the given data" and "I agree to the processing of personal data" → click the "Continue" button.

If the transfer is being sent for the first time, you must select a New recipient, click the "Continue" button, when re-sending the transfer, you must select the recipient from the list, click the "Continue" button and enter the following data:

• the currency of the transfer is US dollars for all countries and Russian rubles / US dollars for Russian Federation... Please note that if the transfer currency does not match the payment currency, Western Union independently determines the exchange rate of the departure currency into the payment currency;
• The recipient's name format is either standard or Spanish (used extremely rarely if the Recipient has a Spanish name consisting of three parts);
• select the Country of destination of the transfer. For transfers to the USA / Mexico, you must additionally indicate the State of the destination country;
• select the Purpose of translation from the drop-down list, or select something else and indicate your option in the field “Other purpose of translation”, press the button “Continue”;
• enter a Promo Code if available;
• the recipient's surname is typed in the Latin alphabet according to the recipient's identity document;
• the recipient's name is typed in the Latin alphabet according to the recipient's identity document;
• the recipient's patronymic is filled in if the recipient's identity document contains its translation into English;
• when sending a transfer to the Russian Federation, it is recommended to indicate the patronymic of the recipient of the transfer if it is available in Russian in the document proving the recipient's identity;
• select the type of amount - Amount to be sent (the amount you wish to send) or Amount to be paid (the amount that the recipient should receive);
• specify the amount of transfer (amount to be sent / amount to be paid, depending on the selected option).

Money transfer service:

You can use the Urgent transfer service, the funds for which will be available for payment in a few minutes after sending.

If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the 12 Hours Transfer service. In this case, the transfer will be available for payment 12 hours after it was sent.

The maximum transfer amount within the 12 Hours Transfer tariff is:

• 100,000 Russian rubles
• USD 3,000

Click the "Continue" button.

Select the source of funds for the operation (select the card account from which the transfer amount will be debited) → familiarize yourself with the amount of payment for the transfer and the total amount for sending the transfer, click the "Continue" button → familiarize yourself with the Terms of payment of the transfer in the country of destination of the transfer, click the button "Continue".

In the window that opens, it is necessary to check the correctness of the entered transfer data and agree to “I have read and agree with the terms of the Western Union money transfer service and the specifics of payment of the transfer in the country of destination. I hereby confirm that all the above information is correct ”→ click the“ Send transfer ”button → click the“ Print ”button →“ Finish ”.

The translation was successfully sent. The first line contains the control number of the transfer, which must be communicated to the recipient. (Additionally, the recipient must inform the country of dispatch, the name of the sender, the amount and currency of the transfer).

The tariffs for sending money transfers abroad via the Western Union system can be found here.

Attention!

We draw your attention to safety - only the sender and recipient of the transfer should know about the details of the transfer.

2. To pay out a Western Union money transfer in the Internet banking system, select the Payments and transfers section → Western Union transfers → Transfer payment on the main page. To familiarize yourself with the terms of the "Western Union" money transfer service, put an agreement (tick) - I have read and agree with the terms of the service for the transfer of funds to Western Union → click the "Continue" button.

• control number of the transfer;
• country of origin of the transfer;
• the sender's surname is typed in Russian (for translations sent from the Russian Federation) or in the Latin alphabet according to the sender's identity document;
• the sender's name is typed in Russian (for translations sent from the Russian Federation) or in the Latin alphabet according to the sender's identity document;
• patronymic of the sender (this field is optional; filled in Russian or Latin according to the identity document of the sender, if it was specified when sending the transfer);
• currency of receipt of the transfer (US dollars or Russian rubles);
• expected amount of receipt;
• select the Purpose of translation from the drop-down list, or select other and indicate your variant in the field "Other purpose of translation".

In the window that opens, you need to check the correctness of the entered data and click the "Continue" button → Select the card account to which the transfer amount will be credited, affirm the consent "I agree with the given data" → click the "Continue" button. In the window that opens, you need to check the correctness of the entered data and click the button "Pay transfer" → "Print" → "Finish".

3. To view the status of a money transfer (paid / not paid) through the Western Union system in the Internet Banking system, select the Payments and Transfers section on the main page → Western Union Transfer → View the status of the transfer → click the Continue button »→ dial the Control number of the transfer and select the Currency of sending the transfer → press the button“ Continue ”→“ Print ”→“ Finish ”.

4. To return a transfer via the Western Union system in the Internet Banking system, select the section “Payments and transfers” → “Western Union transfers” → Transfer revocation → “Continue” on the main page, dial the control number of the transfer and select the Currency of the transfer → "Continue", select a card account to which the transfer amount will be returned.

Verify the data of the transfer that will be returned, in the Comment field, indicate the reason for the return → click the "Continue" button (verify the transfer data, familiarize yourself with the conversion rate at which the amount will be recalculated in case of a discrepancy between the card account currency and the transfer currency) → " Return translation ”→“ Print ”→“ Done ”.

Attention!

To return a sent transfer, you can use the Transfer Review service, provided that the transfer has not yet been paid in the country of destination. In this menu, only the principal amount of the transfer is refunded without refunding the transfer fee (commission).

If for any reason you apply for a refund of the fee (commission) for the transfer, you need to apply with an identity document to the nearest Western Union point of JSC JSB Belarusbank, in which you will need to write an application to the customer service center of the Western Union company.

5. To change the data of the "Western Union" transfer in the "Internet Banking" system, on the main page, select the section "Payments and transfers" → "Western Union transfers" → Change transfer data, click "Continue" → Control number of the transfer and select Currency sending a transfer, click "Continue".

Verify the data of the transfer to which changes will be made → click the "Continue" button.

Enter new (correct) data of the recipient: New name of the recipient and New Name of the recipient, press "Continue".

If it is necessary to add the recipient's patronymic, in the "New recipient's name" field, after the name, the recipient's patronymic is indicated with a space.

Verify the transfer data, including the recipient's surname and recipient's first name before making changes, as well as the recipient's new surname and recipient's new name → press the "Change" button → press the "Print" button → press the "Finish" button.

Attention!

The service "Change of transfer data" implies a change in the full name. recipient. No other changes are allowed. There is no additional fee for making changes to the transfer details.

The procedure for registering a 3-D Secure password using the "Internet banking" system

To register a 3-D Secure password, on the main page, select the section "Accounts with a card" or "Accounts" → "Accounts with a card" → "Application for issuing cards / Additional services" → "Password 3-D Secure" → "Registration ". Next, select the card that you want to register in the 3-D Secure system and click "Continue".

• in the “3-D Secure Password” field, create your own and enter the password (from 9 to 15 any characters);
• in the "Personal appeal" field, create your own and enter a personal appeal (from 2 to 20 any characters), for example: "Good afternoon, Elena";
• in the "Answer" field - an arbitrary answer (from 9 to 15 any characters) to the Secret Question (in the future, the answer to the Secret Question will be used to obtain a new 3-D Secure password in case you have forgotten and / or want to change the 3-D Secure password at the time of confirmation of the payment operation with the 3-D Secure password);

Click "Register", wait for confirmation of the success of the operation, after which you can use the 3-D Secure password you created when confirming Internet payments.
If you have forgotten the 3-D Secure password and / or the answer to the "Secret question", you must re-register the 3-D Secure password in the "Internet banking" system in the section "Accounts with a card" or "Accounts" → "Accounts with card "→" Application for registration of cards / Additional services ".
If you no longer wish to use the 3-D Secure password, you must cancel the registration of the password in the "Internet banking" system in the section "Accounts with a card" or "Accounts" → "Accounts with a card" → "Application for issuing cards / Additional services ”→“ 3-D Secure Password ”→“ Deregistration ”.

Registration / cancellation of SMS-banking service

To register the SMS-banking service, you need to select the section "Accounts" → "Accounts with a card" → "Applications for issuing cards / Additional services" → "Services" → "SMS-banking" → "Registration". If you agree with the terms of the agreement, you must confirm by clicking the "Agree" button. Next, you should select the card for which the SMS-banking service is issued, fill in the appropriate fields and click "Continue". In the window that opens, you need to check the correctness of the entered data and click "Continue".

If you no longer wish to use the SMS-banking service, you must cancel the service in the "Internet-banking" system in the section "Accounts with a card" or "Accounts" → "Accounts with a card" → "Application for issuing cards / Additional services" → "SMS-banking" → "Cancel registration".

The procedure for connecting / disconnecting the service for receiving an account statement by e-mail (e-mail)

Changing the password in the "Internet banking" system

To change your password, you need to select the menu item "My profile" → "Change password". In the dialog box that opens, fill in the appropriate fields and click the "Change password" button.

Changing the password at the bank institution

To change the password, you must contact any bank institution with an identity document and fill out an application to generate a new (change) password. When a new password is generated at the bank institution, the user is automatically unlocked.
Password requirements:

• The password must contain only Latin letters (lowercase and uppercase) and numbers.
• The password must contain at least 8 and no more than 12 characters.
• The password must contain at least one uppercase and at least one lowercase letter and at least one number.
• The password must contain at least one special character (@ - dog; # - hash; $ - dollar;% - percentage).
• The password cannot contain three consecutive identical characters.

The procedure for blocking / unblocking cards using the "Internet banking" system

To block / unblock, in the list of your accounts, select "Account No. XXXXXXXXXXXX" → "Card" that you want to block / unblock, in the "Operations" section, opposite the card number, select the required service "Block / Unblock".

The unblocking procedure does not apply to cards blocked due to three incorrect PIN-code entry at ATMs / self-service terminals, as well as if the card was blocked by the client due to phone call to a bank processing center.

Editing customer contact details

To edit contact information, you need to select the menu item "My profile" → "Personal data" → "Change data" on the main page. In the dialog box that opens, you can edit contact information (phone numbers, address Email). Then click the "Save" button.

Activation of the service "Unblocking by SMS"

To activate the ability to unblock an account by SMS, select the menu item "My profile" → "Personal data" → "Change data". In the dialog box that opens, specify the desired mobile phone number, service provider (MTS, A1, Life) and select the "Use mobile phone to unlock" option. Then click the "Save" button.

Exit from the "Internet banking" system

To exit the "Internet banking" system, we recommend using the "Exit" menu item. If you do not show activity for 10 minutes (do not work in the system), an automatic logout is made.

Problems and questions when working in the "Internet banking" system

Lost code card

If you lose the code card or receive information about the codes by other persons (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00, except holidays) You must inform the bank employee of the code word you specified during registration).

If the code card is lost or worn out and there is no activated ability to enter the "Internet banking" system using a one-time SMS code, you can contact any bank institution with an identity document to activate the login to the system using a one-time SMS code ...

Password error

If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.

Attention!

In the event that the blocking occurred as a result of a three-time incorrect entry of authorization data, you can use unblocking by SMS or apply to unblock the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must inform the bank employee of the last name, first name, patronymic, username and the code word you specified during registration in the application form.

Attention!

Blocking / unblocking as a result of three incorrect input of authorization data in the system is possible if the client specifies in the Online Consulting service the full match of the code word specified during registration in the application form, last name, first name, patronymic, username.

Unlocking the system by SMS

When the account is blocked for the specified one, when the service "Unblock by SMS" is activated, the mobile phone number will be sent a code (contains Latin letters (lowercase and uppercase) and numbers), which must be entered after the correct entry of the authorization data.

To unblock your account, you need to follow the link located under the authorization data entry form, to the section "Unblocking by SMS" and in the dialog box that opens, fill in all the fields ("Login", "Password", "Code from the code card", "Code from SMS sent to the phone ") and press the" Unblock by SMS "button.

If the code sent to your phone was not received or lost, then you need to go to the section "Unblocking by SMS" and in the dialog box that opens, fill in the fields "Login", "Password", "Code from the code card" and click the button "Repeat SMS ". You will be re-sent the unlock code by SMS.

You can request a code to unblock SMS no more than 3 times in a row.

In the case of a 3-time blocking of the user, provided there is no successful login between the blocks, unblocking via SMS is impossible. In this case, you can use the service "Forgot your password?" (changing the password with automatic unblocking) or come to any bank institution and fill out an application for unblocking a client in the Internet banking system. You must have an identity document with you.

Unlocking in the system with 3-fold locking

In case of 3-fold blocking of the user in the system, provided that there is no successful login between blockings, you can use the service "Forgot your password?" (change of password with automatic unblocking) or you need to come to any bank institution and fill out an application to unblock the client in the system. You must have an identity document with you.

Forgot password (password)

If you have forgotten your password, you need to use the service "Forgot your password?" (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identity document with you.

Forgot your password? (password change with automatic unlocking)

To change the password, you must enter your login and follow the link located under the authorization data entry form, in the "Forgot your password?" In the dialog box that opens, enter the code from the SMS sent to the phone, fill in all the necessary data and change the password.

This service can be used if the user is blocked in the system. When you change your password, your account is automatically unlocked.

Forgot username (login)

If you forgot your username (login), as well as the register of its introduction (capital / small letters), call 147 (on weekdays 8: 30-20: 00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification data:

• passport data (surname, name, patronymic, identification number);
• the code word (the answer to the secret question) specified during registration.

Attention!

In the "Internet banking" system, there is no provision for changing the username (login).

Change of name and surname

To change your full name, you need to personally contact the bank institution and fill out an appropriate application with the presentation of an identity document and a document confirming the legality of changing the last name and (or) first name.

Upon receipt of the card, you are obliged to check the correctness of the spelling name and surname on the card (the name and surname on the card must match the name and surname in the identity document). In case of an error, the card must be reissued.

Attention!

If the name and surname on the card do not match with the name and surname in the identity document, this card cannot be activated in the "Internet banking" system and a message is issued "Authentication failed"

Confirmation of transactions made in the "Internet banking" system

If it is necessary to confirm the operation by the bank through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identity document with you.

Please note that the service is paid. The commission fee for this operation is determined by the collection of remuneration for other operations performed by JSC JSSB Belarusbank (clauses 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)

Consultations

On work with the "Internet banking" system and issues of blocking / unblocking in the "Internet banking" system

by phone 147

on weekdays from 8:30 to 20:00

on weekends 09:00 to 16:00 except holidays

For calls from outside the Republic of Belarus by phone +375 17 218 84 31