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Rostelecom hotline. Reference numbers in Rostelecom

Rostelecom is the largest Russian provider broadband access in Internet. For 12 years, this company has served more than 11 million subscribers in Russia. Of course, any client may have questions about the work of the provider. For this purpose, a technical support service was created at Rostelecom.

The Rostelecom technical support service is one of the most responsible and efficient. You can call the Rostelecom technical support service for free at any time of the day - the operator will listen to the subscriber with due attention and answer his questions. Rostelecom technical support service contains many phone numbers specializing in a particular service.

— 8 800 707 18 11.

Help Desk - personal account status, tariff plans, "Promised Payment" service - 8 800 707 18 00.

Rostelecom technical support service

for mobile connection subscribers - 8 800 300 18 02.

Rostelecom support phone

for subscribers of mobile connection CDMA — 8 800 450 01 56.

Rostelecom technical support phone number

connection questions different countries and cities - 8 800 300 18 01.

issues related to access to broadband Internet - 8 800 300 18 03.

Rostelecom technical support phone

for receiving complaints and claims - 8 800 300 18 19.

Internet speed measurement

For Rostelecom subscribers, there is an interesting service - Rostelecom Internet speed testing.
This is very useful, since providers are not always conscientious about subscribers and can limit the speed of the Internet. For this reason, the provider decides to create a speed test. In order for subscribers to be able to test the speed of Rostelecom, the provider has created a special website that measures connection speed - Speedtest. To start the test, you need to click "Start testing". Rostelecom's testing speed is quite fast: verification will take only a couple of minutes from the subscriber.
If the Rostelecom Internet test showed disappointing results, contact Rostelecom support.

Often, Rostelecom users need to contact support. The numbers of the operator are different and where to call in certain cases, we will describe in detail in the article.

Rostelecom is a major Internet provider, a provider of telephone (mobile landline) communications and digital services not only in Russia but also in Europe. If you need information about connecting new services, there are complaints about the quality of existing services, problems with setting up equipment - you need to contact the hotline. To solve such issues, a free multi-channel phone has been allocated:

88001000800 – obtaining information on services, sales department;

By contacting this number for advice, the call center operator will, if necessary, connect with a specialist in the relevant direction. Each regional branch has its own hotline. Calls to local numbers hotline, are often routed with a higher priority and allow you to quickly resolve the problem or get help from the right person.

For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact phone numbers for both individuals and legal entities.

Phones for individuals

8 800 100 08 00 - on connection services home internet, television, telephony, applications for connection in the central region, information about services, Internet and television;
8 800 181 18 30 – call of technical support of clients;
8 800 300 18 01 – specialists in fixed telephony;
8 800 300 18 09 - help desk;
8 800 300 18 02 – for cellular users;
8 800 707 18 11 – support for Internet users, requests for repairs;
8 800 707 18 00 – information about tariffs, bonuses, promotions;
8 800 300 18 03 – technical support for “Home Internet” and “Interactive TV” subscribers;
8 800 181 18 88 - on the provision of services mobile communications;
8 800 707 80 00 – ordering a service for OnLime subscribers;
8 800 707 12 12 – technical support of OnLime to clients;
8 800 707 80 39 – applications for connection to the operator "Rostelecom" of the company Online.

Calls to these numbers are available around the clock throughout Russia, both from mobile and landline phones. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD-*111# command. An autoinformer is available at 8 800 707 33 33.

Phones for legal entities

8800 200 00 33 – special technical support number of Rostelecom;
8 800 200 30 00 – regional information and reference service for corporate clients;
+7 499 9998283 – capital information and reference service for legal entities.

When making calls to any 8 800 numbers from abroad, consider roaming and correct dialing. For clients in roaming, a telephone number +7 902 188 18 10 is provided. The +7 prefix is mandatory, as it is an international format. Rostelecom mobile network subscribers will not be charged for calls to this number. For other operators - the cost will be in accordance with the current tariffs.

All listed customer support numbers are available 24 hours a day, regardless of weekends and holidays.

Alternative methods of communication

If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/), you can find addresses Email and telephone numbers of the macro-regional (head) branch and offices in all cities where the service is provided.

Ways to contact the company:

Using the feedback form on the official website or through Personal Area subscriber via the link https://lk.rt.ru/. Here you will need to enter the username, contact phone number, valid email address, select the subject of the appeal, the service and describe the problem or question in the message field. Here you can also download the file. This form is also available in the mobile application "My Rostelecom" in "GooglePlay" for Android or "AppStore" for IOS devices.
You can also register an appeal by sending an e-mail to the address rostelecom@rt.ru.
You can get information online or contact Rostelecom using mobile phone Viber messenger.
Using the Rostelecom account for communication in in social networks Vkontakte, Facebook, Twitter, Odnoklassniki.
You can submit a claim by registered mail with notification to the postal address of the company (the address can be found on the Rostelecom website).
Visiting the sales and service office at the address of residence to submit a written claim. Office addresses can be found on the official website. You must have a passport with you, it is better to clarify the work schedule of the department beforehand.

Rostelecom's unified technical and service support service works around the clock for the operator's customers in Moscow and the Moscow Region.

Toll-free number of Rostelecom support service:

Free unified telephone for customers of all divisions of Rostelecom in Moscow - access to the Internet and TV, mobile communications and telephony.

8800 100-0-800

Rostelecom contacts in Moscow

Hotline number 8800 1000800 comprehensive service subscribers operator Rostelecom in the capital region:

Application for connecting services in Moscow and the Moscow region;
Help on payments for communication services and home Internet + TV in Moscow;
Technical support for home Internet and mobile users;
Information about the current services, tariffs and services of Rostelecom in the capital.

To access personal information under your Rostelecom Moscow subscriber agreement, you may need to provide the Hot Line operator with passport details and your agreement number. For connection of paid services and options, an additional fee may be charged, in accordance with the tariffs of the operator.

Rostelecom subscriber's personal account

In the personal account of the subscriber of the Rostelecom Moscow operator, you can independently change tariff plan mobile communications and home Internet, manage services and options, find out information on bills, set up auto-payment and much more. No need to visit the customer service center or call the hotline - many issues are resolved remotely in a couple of clicks.

In case of problems with access or registration in your personal account, please contact hotline for Rostelecom subscribers, by a single number 8800 1000800 from a mobile or landline phone in Moscow and the Moscow region.

Online support for Rostelecom clients in Moscow

You can contact the specialists of the telecommunications company Rostelecom Moscow not only by calling the "Hot Line" in the capital region, but also promptly contact using online services. We will be able to respond to requests most quickly through the Viber program. You can also leave a message using the feedback form on official portal companies.

Rostelecom customer service is available for your questions and suggestions in the most popular social networks. Join official groups operator In contact with , on the Odnoklassniki and in Facebook .

Provider "Rostelecom" Moscow and Moscow Region provides services in the following cities:

Moscow and Moscow Region, Zelenograd, Moskovsky, Troitsk, Shcherbinka, Podolsk, Aprelevka, Balashikha, Bronnitsy, Vereya, Vidnoye, Volokolamsk, Voskresensk, Vysokovsk, Golitsyno, Dedovsk, Dzerzhinsky, Dmitrov, Dolgoprudny, Domodedovo, Drezna, Dubna, Yegoryevsk, Zheleznodorozhny , Zhukovsky, Zaraysk, Zvenigorod, Ivanteevka, Istra, Kashira, Klimovsk, Klin, Kolomna, Korolev, Kotelniki, Krasnoarmeysk, Krasnogorsk, Krasnozavodsk, Krasnoznamensk, Kubinka, Kurovskoye, Likino-Dulyovo, Lobnya, Losino, Petrovsky, Lukhovitsy, Lytkarino, Lyubertsy , Mozhaisk, Mytishchi, Naro-Fominsk, Noginsk, Noginsk-5, Odintsovo, Necklace, Lakes, Orekhovo-Zuevo, Pavlovsky Posad, Peresvet and Protvino.

In the contact details of the telecommunications provider Rostelecom Moscow changes are possible. If necessary, check the current information by calling the round-the-clock hotline (information service of the provider and mobile operator) 8800 1000800 or on the official website rt.ru/moscow. The data and links provided are current as of March 2020.

To control the quality of customer service, all conversations with the specialists of the Rostelecom Moscow technical support center are recorded. All tariffs and prices for the services of a mobile operator and home Internet in Moscow and the Moscow region are given in this section for informational purposes only.

It can be appreciated only when the client knows enough about it to become a consumer of this service. In this regard, the timely familiarization of people with the novelties of the market is of paramount importance.

All the methods proposed below for obtaining an answer to the questions posed are available to all subscribers, regardless of the form of their service. Anyone can apply at a convenient time for themselves, on weekdays and weekends.

How to call the operator Rostelecom

The official website of Rostelecom provides all the information necessary for connecting and configuring services, including the appearance of new products on the cellular services market.

Let not the fastest, but reliable method. Of course, sometimes you have to wait quite a long time until the consultant is free, but the completeness of the information received is worth it. You can only get through from Rostelecom numbers. To contact the support service, just dial 611, after which, after waiting for an answer, you can ask your question.
For users who are abroad, Roaming also provides the opportunity to ask a consultant a question - you just need to dial the number + 7 908 221 00 413.
It is also possible to call from a landline phone . For this, a single number is provided for all - 8 800 300 18 01. You can call 24 hours a day, free of charge.
You can also try the official company number 8 800 1000 800.

Do not forget to use your personal account Rostelecom. This self-service system allows you to perform many operations related to the use of the company's services without wasting time, including the ability to ask a question that interests you by addressing it to the support service.

If you are not satisfied with the amount of information received when contacting by phone, there is always the opportunity to seek clarification from the staff of the service center.

If you have an IMPORTANT or very URGENT question, ask!!!

Rostelecom Help Desk

The dynamic development of the company, the improvement of the services provided and maintenance allows to attract more and more customers. In the network of branded stores you can not only buy required item, but also to consult on your questions. Existing in many regional offices are designed to convey the necessary information to users and potential customers and provide them with all possible assistance and support. However, in addition to regional offices, you can use other sources to obtain the necessary information. All numbers of various Rostelecom services can be found by going to http://perm.rt.ru/service/contact_info/total_info/info_services

Rostelecom is one of the largest operators of telephone communications, interactive television and broadband Internet access. The number of users of the services of this provider has millions of subscribers in Russia and the CIS countries, so the question of how to call the Rostelecom operator is quite often of interest to the company's customers.

The huge scale of this operator's activities also affects the work of the support service - it is constantly being improved in order to promptly provide assistance to subscribers on any issues related to the provision of company services. Since you can contact the Rostelecom operator in a simple way, you should take note of it in order to get expert advice at any time.

We call the operator Rostelecom

Rostelecom's customer support service works around the clock, and only professional specialists of the company advise users. Technical support works around the clock, and since you can call Rostelecom completely free of charge, this provides an opportunity to freely get an answer to your question or use the help of professionals in setting up equipment.

Multi-channel hotlines have been created for the company's clients, allowing them to process a huge number of calls as quickly and efficiently as possible. Thanks to the professionalism and responsible approach to customer service of the company, you can always reach the operator - on any day of the week, at any time of the day, even with a negative or zero phone balance. Each subscriber's call is directed to the appropriate technical service department for a quick solution to the problem.

Rostelecom's multi-channel information and technical support phone works around the clock, and the call is free of charge from any corner of Russia at the number: 8-800-100-08-00.

By this number you can get advice and find out all the details about the company's services, tariffs, current special offers, contracts. By the same phone, you can call a specialist to set up the equipment or get instructions for independently solving technical problems that have arisen, apply for connection / disconnection of services and receive information and technical support in many other areas of the company's activities.

If you do not know your phone number from Rostelecom, check out.

Every ISP has a technical support service, since it is simply impossible to do without it. Subscribers often have problems that require the intervention of specialists. And they start calling their ISP's hotline. Internet technical support from Rostelecom is always ready to solve the most difficult issue or send repairmen to fix any malfunction. Let's see how to get through to technical support.

The Rostelecom Internet support service is able to solve any problems of subscribers. It works around the clock, so you can call here at any time of the day or night. Be sure to call here if you have any problems with your internet connection:

Subscriber equipment (modem, router) does not work;
Some resources (or all at all) do not open;
Access speed is lower than declared according to the tariff plan;
There were problems with payment for services;
An incomprehensible debt has arisen;
Personal account does not work;
Unable to change tariff plan;
Additional services are not included.

Internet support from Rostelecom will solve any problem that has arisen. The timing of the solution depends on many factors - some breakdowns are eliminated instantly, and some cannot be dealt with in a day.

On the territory of Moscow, the services of the Internet provider Rostelecom are provided under the OnLime brand known to many Muscovites. Therefore, for all questions, you should contact OnLime specialists - they are responsible for access to the World Wide Web. If you are just going to become a subscriber and you have any questions, you can ask them by phone 8-800-707-80-38. Please note that this line does not deal with other issues - only connection.

Internet technical support phone from Rostelecom (OnLime) - 8-800-707-12-12. Be sure to write down this number in your phone book, because when your Internet breaks down, you will not be able to check it on the website of your provider. Please note that this line is intended for already connected subscribers. Technical support works here not only via the Internet from Rostelecom, but also for other services - this is television and telephony.

Internet from the leading Internet provider in Moscow is used not only by ordinary subscribers, but also by corporate clients. And they, too, may have problems accessing the Internet. For corporate clients belonging to the small business segment, the following phone numbers for technical support of Rostelecom (OnLima) work:

8-800-301-01-60 - this hotline is aimed at legal entities and entrepreneurs who just want to become subscribers. In other words, connection issues are resolved here;
8-800-301-02-60 - this line is intended for established corporate clients. Call here if you are unable to connect to the Internet from Rostelecom (OnLime) - technical support specialists will always come to the rescue and give all the necessary advice.

For representatives of the large business segment and state-owned companies, there is a separate technical support for the Internet from Rostelecom. She is on the line number 8-800-200-3000. Call here if any of your services for large corporate clients is not working for you. It also resolves issues of connecting new legal entities.

If you are an individual and you can’t get through to Internet technical support, you don’t need to try to call other Rostelecom numbers - they won’t help you here. In case of problems with dialing, try calling later - it is likely that the hotline will become free.

It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home telephone services. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.

Rostelecom's technical support in Moscow and the Moscow region is distributed over several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is complicated by the fact that Rostelecom's hotline operates on some numbers to help private clients, while others provide support to legal entities.

In addition, on the territory of Moscow and the Moscow Region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for assistance.

The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. This hotline provides advice on connecting a home telephone, Internet or digital television answer some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

Internet does not work;
Decreased speed;
The equipment is broken;
There were problems with the connection;
Communication periodically breaks;
Some TV channels do not work;
The modem has deteriorated or turned off;
Home phone stopped working, etc.

That is, it is at this number that the real hotline of Rostelecom is located. Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Rostelecom's technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.

Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for the most different categories clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified assistance.

The hotline, or technical support line, provides any Rostelecom customer with the opportunity to receive

advice on services and the necessary assistance quickly and free of charge. This service greatly simplifies feedback and helps customers quickly resolve emerging issues.

Many are concerned about the question: for what reason can I contact the hotline? The reasons for the appeal can be divided into three large subgroups:

problems when using Rostelecom services;

the need to obtain background information;

the need for competent assistance in the use of services and equipment.

Problems when using the services

These problems most often include:

no or slow internet connection;

poor quality or lack of sound or picture of interactive television;

problems with Rostelecom equipment;

incorrect charging of the subscription fee.

Need for reference information

If you, as a client of the company, have a question “how?”, For example, how to enter your personal account, how to connect or disconnect this or that service and similar questions, then you can also contact the hotline for advice. There you will be readily and easily provided with up-to-date information.

When help is needed

Unfortunately, consultation is far from always enough to understand some service and connect or disconnect it yourself. Sometimes the operator can perform this operation remotely, and if you are unsure of your abilities, you can ask him for help by calling the hotline.

Telephone, Internet and television broadcasting sometimes works with problems. Sometimes it is associated with weather conditions, improper operation of instruments or problems at the station. In order to quickly solve the problem, Rostelecom has created several telephone channels through which consumers can resolve their problems. Operators work around the clock and can provide:

Reference information.
Assistance in connecting and disconnecting services, changing the tariff plan.
If a person experiences difficulty while using the equipment.
Suggest addresses and opening hours of the nearest service centers and services.
Understand payment issues.

This is just a basic list of operations that can be carried out remotely by dialing the Rostelecom hotline number. Below we consider the telephone numbers by which you can contact in a particular case.

A single hotline for all regions of Russia - 8-800-100-08-00.

This is a multi-line telephone, through which operators can help with almost any issue. An ordinary operator will advise on payment and services and will be able to connect with technical department. If the applicant wants to connect with technical support directly, then he should dial the number - 8-800-707-12-12. When ordering a service, turning it off or changing the tariff, there is also a separate line - 8-800-707-80-00.

It should be borne in mind that Rostelecom serves subscribers throughout Russia, and our country is large. That is why it is worth highlighting regional numbers for communication:

For residents of the Urals, Tyumen, KhMAO - 88003001800.
For consumers in Kazan, Volgograd and nearby - 8-800-181-18-30.
International phone number for individuals and legal entities - 8-800-200-00-33.
For residents of Moscow and the Moscow region - 8-499-999-82-83.
Technical support for all regions - 8-800-707-12-12.

If the consumer wishes to file a complaint with Rostelecom regarding poor-quality communications, rude communication from operators or poor service, then for this you need to dial 8-800-300-18-03. These phones are free. You can call them both from a stationary phone and from mobile device. If a person is not in his region, then it is better for him to call the hotline on a smartphone - + 7-902-188-18-10. It is important to dial the number through the seven.

Short numbers are provided for Muscovites and guests of the capital, through which you can contact the operator via a cellular device:

Technical support for the Moscow region - 150.
Technical support for Moscow - 118.
CDMA users - 156.

On a note! By these short numbers, you can find out the reason for the crediting and debiting of funds and incorrect operation of communications or television broadcasting. Solve hardware setup problems. make an order additional services or extracts.

Numbers for individuals

For ordinary citizens who use Rostelecom services at home, there are two hotlines:

8-800-100-08-00 - get help from technical specialists, change the tariff and connect.
8-800-181-18-88 if you have any difficulties with cellular communication or landline phone.

IMPORTANT! Remember that the operator will be able to provide comprehensive information if the applicant prepares and asks specific questions and provides complete information about himself and his location.

Numbers for legal entities

Many state organizations and private companies use the services of Rostelecom. They have separate contacts. They operate in all regions of the country:

Connection - 8-800-200-00-33.
Information about services - 8-499-999-82-83, 8-800-200-99-09.
Solving technical problems - 8-800-200-30-00.
Customer support - 8-800-181-18-30.
Technical support for users of Internet services - 8-800-707-18-11.
Commercial department - 8-800-100-08-00.
Help Desk - 8-800707-18-00.
For complaints and suggestions - 8-800-300-18-03.
Autoinformer - 8-800-707-33-33.
The short reference number is 111.

These numbers are free and can be contacted to corporative clients and companies large and small businesses. There is also a single hotline for legal entities - 8-800-200-30-00.

When to Call

When calling, you should formulate a question in advance in order to get a comprehensive answer. Operator technical support will be able to explain the situation with tariffs, communication interruptions, connection and disconnection of services. Employees in remote mode at any time of the day they will help you set up your personal account, change the tariff and explain where you spent cash subscriber. You can leave a request to repair the line or refuse to cooperate.

What information may employees require?

Before calling, be prepared. Despite the fact that Rostelecom services can be used by all citizens who have access to a particular device, the problems should be solved by the person for whom the contract is drawn up. Employees of the hotline or technical support may require the provision of the subscriber's passport data, contract number and personal information, such as: date of birth and full name.