Pony express mail delivery. Reviews and complaints PONY EXPRESS courier service for express mail delivery

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The predicted delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses on English language, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel "the item pre-advised"/" Email notification received "does not change for several days, this is normal, you can read more details by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go on different routes, different ways, can wait for sending by plane for 1 day, or maybe a week.

If the parcel left sorting center, customs, intermediate point and new statuses are not present within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order to appear new status, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and mail delivered by the international courier company Pony Express LLC, which is a branch of the international brand"PONY EXPRESS". The Pony Express company provides express courier delivery services for parcels, cargo and mail to more than 5,000 cities in the CIS countries, as well as to 220 countries of the world. The structure of the company "Pony Express" has more than 80 offices and 200 representative offices in large cities Russian Federation, Ukraine, Armenia and Kazakhstan. The company provides the population with a wide range of courier, financial, postal and visa services. This company is developing dynamically. It has earned great popularity high quality transportation of goods and relatively short delivery times.

With the help of this service, in just a couple of minutes you will be able to track the current exact location of a parcel or postal item delivered by the Pony Express courier service.

How to track by number?

It is quite simple to track the transportation and delivery of a parcel, cargo, postal item by courier service "Pony Express": for this you need to enter the barcode identifier (track number) in the "# Tracking number" box. You can find this identifier or track number of the mail item on the waybill, it is located under the barcode in the upper left corner. After its introduction, press the "Track" button or the "Enter" key.

What are the tracking numbers

When registering a shipment by the Pony Express courier service, all parcels, cargoes and packages are assigned a unique number. This number contains 12 characters, including numbers and two hyphens.

An example of the track number of the Pony Express company:

Why can't I track my parcel?

How to track by number if your tracking request did not return any results? Courier service "Pony Express" works smoothly and reliably, therefore, situations where it is impossible to track the parcel are quite rare and are most often caused by two reasons:

Incorrectly entered track number in the "# Tracking number" box. Carefully check the correctness of its introduction.

The package has not yet been registered in the Pony Express database. According to the rules of this courier service, a parcel, cargo or postal item must be registered in the database within 24 hours after they arrive at the warehouse of the department. Try again to track the parcel using the track number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Amount to pay

Upon receipt of a parcel or cargo, the manager will tell you the amount to be paid. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by Pony Express. The amount to be paid will be calculated in the national currency of the country of the recipient or sender.

Payment option

There are two payment options at Pony Express:

Cash. Produced in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.

Cashless payments. In some branches of the Pony Express company there is a possibility of cashless payments by Visa or MasterCard payment cards.

Delivery methods

There are such types of delivery by the courier company "Pony Express":

SML package. This is an economical way of sending parcels in packages of three sizes and weighing up to 10 kg inclusively from the regions to Moscow and St. Petersburg.

Delivery on time. This is a guaranteed delivery of postal and freight items, which is maximally focused on the needs of the business. There are tariff options "Express 10:00", "Express 13:00", "Express 18:00".

Express Mail Delivery. This is an urgent delivery of postal items weighing up to 20 kg (inclusive) across Russia and the CIS.

Economy Mail Delivery. This is the most economical way of non-urgent delivery of mail items weighing up to 20 kg (inclusive).

Cargo Express. This is an urgent delivery of cargo items weighing more than 20 kg across Russia and the CIS.

Cargo-Economy. This is an economical way of non-urgent delivery of cargo items weighing more than 20 kg in Russia.

Straight car. This is the delivery of large volumes of cargo throughout Russia and the CIS countries. The "Direct car" service assumes full loading of the car, freight forwarding and the possibility of choosing a vehicle depending on the type of cargo shipment.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to appear at the indicated branch of the Pony Express company and present a document proving your identity. This can be a civil passport, a foreign passport, a military ID, an exemption certificate, or another identity document that temporarily replaces a passport. In some cases, it is possible to receive a parcel with a driver's or pensioner's license. If the consignment contains the address of the recipient, then the parcel, cargo or postal item will be delivered to his address to the door.

Hello. There was a very unpleasant situation with the receipt of an order from the LAMODA online store. On Tuesday, July 16, 2019, a courier contacted me with the intention to bring the order. Since it is inconvenient to receive an order on a weekday, I agreed on the delivery on Saturday, July 20, 2019. On Saturday, after waiting until lunchtime and without waiting for the courier's call, we called the office ourselves, and, to our great surprise, we learned that we would not be able to receive the order today, since they did not have couriers. Although a week earlier we received an order from the same store on SATURDAY! The young man who answered the call did not even introduce himself, but, as a result, hung up the phone without even listening to me! And after that I did not answer the next calls! What a disrespectful attitude towards clients! Why did we find out that there were no couriers only when we called ??? Why didn’t anyone call and agree on the delivery for the next day ???
The situation is unpleasant and therefore I contacted Lamoda store to report it and solve the problem. A conversation took place with the Senior Manager Valentina, who promised to contact the management of your delivery service and try to resolve the issue. Calling back, she said that the order would not be delivered, the management of the delivery service refused! It's impossible! How such a large and self-respecting company cannot solve the problem with delivery and correct its own mistake! A logical conclusion suggests itself that the head of the department simply did not want to do his direct duties on his day off! How could a self-respecting leader be so negligent about a problem! Once again, I note that this is not my whim, the date was agreed and I, for my money, have the right to receive a more respectful attitude! I should not be interested in whether your couriers have a vacation, day off or sick leave! We gave two hours of time to wait for the courier, hoping that, nevertheless, the professionalism and responsible attitude to the work of your employees would win, but during this time no one came and did not even call back !!!
Naturally, I told Valentina that we were rejecting this order, because such a disrespectful attitude towards the client did not suit us. What Valentina should have reported to your delivery service. I was even more surprised by the fact that when I left a claim at your central office, the manager said that this order contains information about the REQUEST to cancel the order. REQUEST ??? I didn’t call with a request, but with confidence that your employees are able to correct their mistakes, and not dismiss clients with a REFUSAL!
Even more indignation was caused by the fact that this morning you nevertheless decided to bring the order !!! And the managers are not even aware of the current situation! That is, I conclude that either your employees are so irresponsible that they did not even try to solve the problem, or your company's policy allows such an attitude towards customers !!!

PN5 ***** 56 received in 10 days

10 days from Hong Kong to Krasnodar is practically a record, delivery of primo is in hand. Excellent delivery service!

24 - ******* 16 received in 8 days

Advantages: - After the delivery date was rescheduled twice, the parcel was nevertheless delivered without any damage. Disadvantages: - Phantom courier calls so that the client does not have time to answer. When you call back to this number, they do not pick up the phone. After that, they put "not a call to the client" and arbitrarily postpone the delivery date. - Repeated postponement of the delivery date for no apparent reason and without notice. A call to the contact center at the end of the day made it clear that the information that the customer had changed the delivery address had not passed in time in the warehouse, so it was moved again. Although I changed the delivery address officially, the day before, through the same contact center. Bottom line: - If you have a choice, I recommend using other delivery services. Although, perhaps I was just unlucky.

24 - ******* 04 received in 7 days

This is not the first time I have received parcels from Pony Express and I am very pleased with their work. Couriers are polite. Delivered right on time. Recommend.

24 - ******* 22 received in 18 days

Thanks a lot. The whole path was traced. Calls to the office were answered politely. The courier delivered at the time announced by phone. Everything is fine. The package is intact. Thanks again.

24 - ******* 33 received in 6 days

the parcel arrived in six days. called in the morning, asked what time it is best to deliver. delivered right on time. pony express was satisfied.

PN5 ***** 91 received in 11 days

Fast shipping, strange couriers calling 5 minutes before arrival, although they called in advance, promised to call an hour before arrival.

950 ****** - 0 received in 10 days

Received the package from the iHerb website in 10 days, full tracking with notification. The packaging and goods are not damaged. There are no complaints.

056 ******* 03 received in 8 days

Excellent delivery service. And if they called in advance (preferably on the eve of the delivery day), and not 30 minutes before delivery to the apartment, then the price would not have been there. Distinguished service

056 ******* 95 received in 23 days

Very long customs clearance... The package was sent on March 12, on the same day a message was sent to the post office about the provision of personal data about customs, the data was provided and waited. On March 17, the parcel arrived at customs, where it was detained with the wording "additional documents are required", I did not receive any notifications from the TC, having lain at customs until March 25, I still received a notification, this time not by mail, but An SMS message stating that additional documents are required that need to be sent to an e-mail box in a scanned version. When I tried to send documents to an e-mail box, each time I received an automatic reply that the recipient’s box was full. Having called in support, I was told that now a specialist on this issue will call me back, the specialist has not called back, at all. Having written in a group in VK with this question, I found out that all messages reach, despite the automatic response. The next day I received a notification on email that the documents are received. The parcel successfully passed customs and went to the recipient. On April 2, I received a text message saying that I should wait for the courier at the delivery address from 9 am to 6 pm. After waiting all day without even getting a call asking if I would be in the given time on the spot, I did not wait for the parcel and there were no notifications about the delay or postponement of delivery time. The next day, having written to the group in VK, I received the answer that the delivery was postponed due to the delay of the courier, after which, already in the vibe, I received a message about the expectation of the courier. On the afternoon of April 3, the courier finally got there, however, his statement indicated apartment # 6, not # 63, which is why he was waiting at the other end of the house after I called him and said that my entrance was on the other end of the house, the courier began to loudly resent that he had apartment No. 6 written and he would not go anywhere, but after a minute of dialogue, he still decided to get to the desired entrance. While I signed for the receipt, the courier continued to grumble that he had to walk the extra 50 meters. The fact that the parcel indicated apartment number 64, and his number 6, did not bother the courier at all, and without even checking the documents, apartment number, he gave the parcel. I do not advise using the services of this company when ordering in foreign online stores, even the Russian Post carries faster and with fewer problems and delays.