What you need to send a parcel by business lines. How to send a parcel by the transport company "Business lines": instructions

Transportation of goods is an integral part of the work of many organizations. First of all, this applies to those companies that supply certain goods, including large-sized devices for a variety of purposes. But you do not have to be an entrepreneur to order the transportation of goods in transport companies. Millions of people prefer such methods of shipment to Russian Post in order to save time and be more confident in the safety of the cargo.

One of the largest transport companies in Russian market is LLC " Business Line". However, even considering the size of the company and its experience, it can be difficult to work with. In our article, we will tell you about what nuances you should remember if you were provided with a poor-quality service, and how to write a claim to Business Lines.

What's the first thing to do?

When faced with low-quality indication of services from the side of Business Lines, it is necessary to know some points. The fact is that employees of this company can in every possible way prevent you from collecting evidence of their guilt. This organization is also very characterized by refusals to draw up acts or other papers and even direct refusals to perform their own official duties.

In order to achieve justice and recover the losses incurred, you will need not only perseverance, but also endurance and patience. As practice shows, resolving conflicts with Business Lines is an extremely difficult task. For this reason, it is necessary to immediately estimate the amount of damage, and also decide for yourself how much it will be expedient for you to spend own time and force on the proceedings. In most cases, a decision can only be achieved in court.

But what to do in the first place when you are just faced with a violation? Let's consider the option for both the consignee and the sender.

If you are the recipient

After you have arrived at the place of delivery and found damage:

• In no case do not pick up the cargo immediately;
• Record all damage in a photo or video right on the spot;
• Contact the sender.

Information

If you were supposed to have a certain purchase delivered, then you can also refuse both the cargo and the payment for it and its delivery. In this situation, the cargo will be left at the storage warehouse at Delovye Lines, where the stay is paid. But do not be afraid of this, because such expenses can be reimbursed later in court.

The sender can take your side and deal with the Business Lines himself. If you receive a refusal or he refuses to participate in the situation, then you must demand the drawing up of a full-fledged act in which all damages will be described in detail. In no case do not agree to pay for delivery, because if you make it, then according to the law you will no longer be able to reimburse it.

After you draw up an act or if you are refused, it is already worth writing a claim. Moreover, it may be that you need more than one claim.

Useful advice

The situations that arise with Business Lines can often be completely unpredictable. For this reason, we strongly recommend that you immediately order a call from one of ours so that you can get a full consultation. If the cargo has a high value, as well as if you have already paid for it, you should not neglect legal protection. Consultation with our specialists is free of charge, and we are directly interested in ensuring that your rights are not violated and you are not misled.

If you are a sender

When you receive a notification that the recipient has refused the cargo, you need to contact him and find out in detail the nuances of the situation. It will be extremely useful if he somehow recorded the condition of the cargo with the help of a photo or video or remembers the required details. All this information will help to preliminarily estimate the damage caused to the cargo. Having estimated the approximate amount, you can decide in advance for yourself how expedient the proceedings with Business Lines will be, because it is almost always quite difficult.

You can demand that the transport company deliver it back to you, but upon the arrival of the cargo, do not rush to pick it up. You need to demand from the Business Lines to draw up a full-fledged act, in which all damages will be recorded. If you refuse, we strongly recommend that you hire an expert from the Chamber of Commerce or the Committee for the Protection of Consumer Rights to draw up the act. Turning into less significant organizations may cause the Business Lines to challenge the act and may indeed challenge it.

In addition to the struggle for drawing up a complete act and warning Business Lines about the desire to conduct, you will need this transport company.

Information

The practice of litigation with Business Lines is quite extensive. A special difference between conflicts with this company is that they try to delay the process as much as possible. You should be prepared for the fact that the documents will be unexpectedly "lost", and the words of the company's employees contradict each other. However, almost always the court takes the side of the injured party, because in many respects such an acute unwillingness of the Business Lines to resolve the issue only harms them.

How should a claim be filed?

If you contact current legislation, then the claim has a free form of writing. However, there are unspoken rules for its drafting, thanks to which it will have the maximum possible legal weight as a document.

The claim must consist of:

• Full legal name of the Business Lines and their legal address. You can write it out from the concluded contract;
• Your data. Depending on whether you are a legal entity or an individual, either a full name with legal address, or full name and place of residence (or registration), including contact details;
• Descriptions of what happened which should be a listing of facts, supported by dates, testimonies, and other necessary data. We strongly recommend that you support the facts of violations with appropriate references to the agreement or legislation;
• Requirements for Business Lines. Based on what happened, you must put forward reasonable demands, the legality of which must be supported by documents or clauses of the contract (as well as legislation);
• Specifying deadlines for solving the problem, after which you will have the right to apply certain actions. That is, you will also need to indicate the consequences of non-fulfillment or complete refusal of this claim.

After that, the claim must be signed, dated and a copy of it must be filed. Since the case with this freight company can be quite unpredictable, we recommend that each of the claims be made not in two, but in triplicate.

Useful advice

We strongly recommend not only to use the advice of a lawyer, but also to involve him in resolving this conflict. If, after two claims on certain actions of the Business Lines employees, the solution process does not get off the ground, the participation of a qualified lawyer will be more than justified. In addition to escorting and careful actions, the chances of reimbursing all expenses will increase dramatically. Indeed, for the trial, it is the pre-trial actions of each of the parties that are of great importance.

Sample claim

Samples of documents

Submission of a claim on the Business Lines website

Today, there is not only a way to submit personally in hand, but also an online claim... It can be submitted in your personal account on the official website of Business Lines. The rules for drawing it up practically do not differ from those described above, except that the form for such an appeal is greatly simplified.

You will need:

• Go to your personal account or register on the site;

• Select the claims section from the menu. To do this, select your username in the upper right corner and click on it;
• Once in the claims log, click on the "Create claim" button.

After opening the form to fill out, you will need to enter the required information. For the most part, the form is a selection of several options for different issues... After specifying the required data, the claim will be created, and you will need to print it, sign, scan and attach an image to the claim. Only after this action can you send it to work.

But what about the documents, you ask? The fact is that you will need to open the claim again and then attach the documents to it. The options offered will include items for a wide variety of copies of papers. But before attaching them, consider the fact that they must be legally correct, have all required signatures, seals or other assurances.

Quite often, there is a need to send a cargo from one settlement to another. There are many options for sending. A small parcel is possible, courier service or through a shipping company. For large cargo, you can hire a transport or also use the services of a transport company. In this article we will tell you how to send a cargo transport company Business Line.

There are two options for sending cargo through Business Lines: sending cargo from an address and sending cargo from a terminal. In the first case, the cargo will be picked up from the address you specified, in the second case, the cargo must be delivered to the nearest terminal of the transport company on your own. You can find the terminal addresses on the Business Lines website.
Consider the algorithm for sending cargo from the transport terminal, since this method is the least expensive. To save time, we recommend that you place a preliminary order for transportation.
1. Go to the website of the transport company
2. Select the item "Send cargo from the terminal"

3. We are looking for the nearest terminal of Business Lines
4. Fill out the order calculation form
4.1. We indicate the dimensions (you can choose three units of measurement: m, cm or mm), weight in kg and the volume of cargo in m3 (the volume of the cargo will be calculated automatically after specifying the dimensions)

4.2. We indicate the nature of the cargo, the hazard class (if necessary) and the declared value. Declared value is the price of the cargo that is taken into account in the insurance. The transport company will compensate you for it if something happens to the cargo.

4.3. We indicate the point of departure, point of delivery and the date of delivery

4.4. Choose additional services if necessary
5. After filling out the order calculation form, you will see the approximate cost of cargo transportation.

6. Next, indicate the details of the sender and the details of the consignee, select the payer and the form of payment.
7. After all the operations have been completed, you just have to print the delivery request, attach the necessary documents and hand over the goods to the transport company.

Payment for the services of Business Lines is possible by bank transfer by account, in cash, online in the tracker, Personal Account or mobile application, as well as by credit card at the terminal. Return Money possible both in cash and by bank transfer.

Payment Methods

Bank transfer by account

We will create an invoice for you. You can also order an invoice on the website or in the journal of dispatches of the Personal Account on your own. Payment by bank transfer takes place, as a rule, within 1 banking day.

If the payment has not passed by the time the goods are received, you must have a payment order with you at the terminal with a bank mark. If the mark is electronic, then the stamp of the paying company and the signature of an authorized representative of the organization are required.

To receive the goods at the address, submit a payment order with a note of the bank to your personal manager in advance or send it to.

Cash payment

Payment for carriage in cash is possible at the terminal of dispatch or receipt, as well as at the address of receipt.

It is impossible to pay at the sender's address, since the final cost of transportation is formed after accurate measurements of the dimensions and weighing of the cargo at the dispatch terminal.

Online payment

Payment by credit card at the terminal

Payment for services by bank cards is available at all terminals of Business Lines, except for the cities of the Republic of Crimea (Sevastopol and Simferopol). The following cards are accepted for payment: Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, PRO100, MIR.

Prepayment

Prepayment can be made in the form of cash or non-cash payment against future shipments. The advance payment is used for the following purposes:

• To exclude the situation of non-delivery of cargo at the point of destination in case of unpaid transportation;
• In case frequent transportation cannot be paid separately.

Who can pay for services

• Sender
• Recipient
• Third person

The payment for services can be divided between the parties to the contractual relationship. For example, when ordering the carriage of goods from Moscow to St. Petersburg, the sender can pay only for the service "delivery from the address" so that the goods are delivered to the terminal, and the recipient will pay for inter-terminal transportation and delivery to the address in St. Petersburg, etc. The cost of one service cannot be distributed among several payers.

Features of payment for international transportation

• You can pay for the carriage while on the territory of Kazakhstan, Kyrgyzstan and Belarus only by bank transfer by account or by credit card on the website and in the mobile application.
• Payment is made in Russian rubles
• When sending to / from Belarus, Kazakhstan and Kyrgyzstan, the VAT rate is 0%
• Delivery of cargo in the CIS countries when paid by the recipient is carried out only upon payment

Refunds

You can get a refund in case of an overpayment, refusal of a paid service, or a refund of the deposit. The return procedure differs depending on how you paid for the service:

Cash refunds

If you paid for services in cash, you can return the money:

• on the day of payment - in cash at the terminal
• on another day - by bank transfer to your account

To return the funds on the day of payment, it is enough to show the cashier receipt and cash receipt(if it was issued).

If you apply on another day, fill out an application for a refund (for; for) and attach the documents according to. This can be done at the terminal of Business Lines or remotely: just send the completed application and documents to or by mail of your manager.

The funds will be transferred to the account within 10 days.

Refunds when paying by credit card

To return the entire deposited amount to the card with which the payment was made, it is enough to contact the cashier at any terminal of Business Lines.

In cases where you refuse one of several services and only part of the paid amount is required to be returned, the refund procedure will be the same as when paying by bank transfer.

Refunds when paying by bank transfer

You can return the funds that were deposited by bank transfer on the account without visiting the terminal of Business Lines. For this:

• Fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities) and attach the documents as required
• Send the completed application and documents to your manager's mail. If you do not have a personal manager, email. You can also transfer the completed application and documents to the cashier at any convenient terminal of Business Lines
• Funds will be transferred to the account within 10 days

Refunds to a bankrupt company are made only upon cashless payments after presentation of a letter from the liquidator. You do not need to fill out a return form.

Knitted a warm sweater and want to send it to your granddaughter? Or are you going to send unnecessary baby things to your sister who just gave birth? Or maybe you have a desire to send back a product that did not suit you? Well, then you looked at the address. This article will discuss how to send a package.

Moreover, we will consider this issue not only in the context of the Russian Post, as the most the usual way sending, but we will also look for alternative methods that are gaining more and more popularity.

How to send a parcel through the Russian Post: 4 simple steps to help you not look like a "fool"

Most people send and receive packages through the Russian Post. And this is no accident: before the appearance of various transport companies providing services for sending things, the Russian Post was the only intermediary in this direction between cities and even countries.

Now the services of the post office are used both by people of retirement age, who simply do not know about alternative methods of sending, and people who are simply used to the post office. Agree, we do not send or receive any things often, therefore, we are somehow reluctant to change the usual state of affairs for the sake of isolated cases.

Exceptions are active users of this type of service who are looking for more convenient and, perhaps, cheaper options. But more on that later. Now all the attention is on the Russian Post.

How to send a parcel through the Russian Post with minimal loss of both time and nerve cells? How not to look like an "unreasonable child" in the eyes of a postal operator? How do you manage to send a parcel on your first visit to the post office? Practical advice here!

We decide on the subject, place and time of departure

First, decide what you are going to send. Think about what kind of packaging you will need. Maybe it is a large-sized product, perishable or fragile, requiring special treatment.

Before sending the parcel, find out the place where you will go with your ready-made luggage. Yes, you have your own post office, where you usually receive letters, pay public Utilities if anyone else does it this way, and so on. But not everything is so simple. All branches are divided into those that send things up to three kilograms, up to eight, and so on. Find the branch you need in advance.

Now is the time! Do not go to the post office on weekends, for some reason grannies who are free on any day attack the post office on weekends. The same applies to daytime, especially lunchtime. Better come to the opening itself - then you will definitely get into the top ten!

Ah, rules are rules!

Be sure to read the sending rules so that the epic on how to send a parcel through the Russian Post does not end without even starting.

This includes, firstly, the delivery point. Check if the city where you are sending the parcel appears in the list of prohibited cities. In this case, the shipment will simply not be delivered to the desired location.

Do not forget to check the list of prohibited items. Make sure your package is "clean" in this sense.

Also, double-check the delivery address - it must be indicated as fully as possible so that the parcel is delivered on time and not to the "grandfather's village". Yes, and when filling out the documents for shipment, please include your full address. Anything can happen, if the shipment is destined to play the role of a boomerang, then it must return to the right sender.

The most interesting and absurd part is the packing of the parcel!

The main advice on how to send a parcel is to choose the right box. Better not to risk it and get the box on the spot. your container, for many unknown reasons, may not suit the post office workers. The same applies to its design. Do not under any circumstances decorate the box with your own branded stickers or inscriptions. Most importantly, don't use your own tape! Scotch tape should only be with the logo of the post office.

If the box remains empty place, fill it with newspapers or foam rubber. This way you will get more assurance that things will get to their destination safe and sound, especially if they are fragile items.

In general, get a box, scotch tape, and what else will be needed there directly at the post office and, as they say, you will be lucky.

Next, the box must be weighed to determine the cost of the shipment. By the way, the weight of a parcel is not the only parameter that affects its cost. This also includes the region of dispatch, delivery amount, postage. It is better to familiarize yourself with all the nuances on the company's website in advance and use an online calculator to know the approximate cost of sending.

Paperwork - it is easy to feel like an "ignoramus"

Yes, it is the process of paperwork that can pretty much spoil your nerves, and feed the postal workers with your wasted energy. To keep the waste of nerve cells to a minimum, we advise the following:

• first take the queue, and then fill out the documents;
• do not forget to take with you not only your passport, but also a pen;
• carefully read the requirements for the design of all forms, study the examples.

Now let's talk about what forms you need to fill out before sending the parcel.

• Dispatch Form, Form 116;
• form 7-p or address label to the parcel - this form is glued directly to the box;
• inventory - if we send a valuable product;
• customs declaration - if the cost of the parcel exceeds five thousand rubles.

If you do not know the exact recipient address, send a postal mail.

Last but not least, do not forget to take your payment receipt and keep it like the apple of your eye. The check is your guarantee that the item has been sent, it has a tracking number printed on it, which can be used to track the stage of the shipment through the company's website. Also, the recipient can, in case of delay in the luggage, contact the department with this number.

How to send a parcel by a transport company?

Would you like to know how to send a parcel with a transport company? First you need to find a transport company that would provide services, both at the point of departure and at the point of receipt. Next, you need to come to the terminal of the selected organization with a passport and cargo. We fill in the data about the recipient, everything - the item has been sent. Well, we don't forget to pay for the services, of course, according to the tariffs of the company.

As for the delivery, it can be addressed, when the item sent for him is brought to the recipient directly home. Or the load will be waiting for the recipient at the warehouse of the company terminal. The first option, of course, will come out more expensive.

Consider a few of the most famous transport corporations.

Business Line

The company is engaged in the transportation of goods by car, by airlines, as well as by containers. The main advantages of the company are cargo insurance, which guarantees its safety. A cargo tracking service is also provided through a special Internet service.

In addition, it is possible to register on the organization's website and receive personal account... This gives the right to correspond with the personal manager on all dispatch issues. Also, before sending the parcel, you can calculate the shipping cost using an online calculator.

RATEK

The main feature of this transport company is that besides Russia, it also has branches in Kazakhstan. She also offers a door-to-door service. In this case, the managers of the company will do everything themselves: they will take away from you necessary thing directly from the apartment and delivered to the apartment with the desired address.

A personal account when registering on the site is also provided, as is the ability to calculate the cost of sending. And the prices offered by this organization are always pleasing to the eye.

PEC

The company is also engaged in the delivery of goods throughout Russia, cooperating with Kazakhstan, and more recently with China. Distinctive feature- the minimum terms of delivery of goods.

You can send the required item directly from the company's warehouse by filling out all the documents on the spot. Or you can use the services of preliminary registration of the application through the website of the carrier.

WHALE

This transport company, in addition to Russia, Kazakhstan and China, covers Kyrgyzstan, Armenia and Belarus.

The peculiarity of the company is that it delivers goods from online stores, acting as an intermediary. Employees of the organization pick up the order from the supplier at the request of the online store and deliver it to the client.

ZhelDorExpedition

The name of the company itself suggests that the main directions of shipment of goods are carried out through railroad... At the same time, both long-distance and international transportation... You can send a parcel to Beijing or Dresden without any problems.

The options for sending - receiving a parcel are also varied: from "terminal to terminal", from "door to door". It is also possible to use such services as "sender-terminal" or "terminal-receiver". Those. in the first case, your parcel will be picked up directly from the address, and in the second, it will be delivered to the desired address.

As you can see, there are infinitely many options for how to send a parcel by a transport company. The choice, as always, is yours. Select a company that works both at the point of reception and at the point of dispatch, go to her website to get acquainted with the information, read customer reviews.

How to send a parcel back from Aliexpress?

Currently, the purchase of things from Aliexpress has gained great popularity. But there are situations when the ordered item for some reason did not fit. In this case, a return of the goods is possible. In connection with the relevance of this issue, we will consider how to send a parcel from Aliexpress.

First, you need to talk to the supplier and explain to him that you want to return the product. Here you have to work hard - you need to prove that the thing really did not fit, for example, the goods provided on the site, and the goods in reality do not correspond to each other. Do not forget to attach photographs as proof.

After the seller has agreed within eight days, you can return the package back to China. As a rule, the goods purchased in this way are not large-sized, therefore, in this case, when sending, you can use the services of the Russian Post.

Yes, and this advice: before sending a parcel from Aliexpress, calculate your benefits. If you are returning an expensive product, then this is justified, and you should not even get involved with a cheap one - you will spend part of the money received for the product on postal order.

And so that the purchase of purchases does not cause you trouble, and this applies not only to Aliexpress, but also to any online store, check out the following articles:

How to send an EMS parcel?

If you have absolutely no time to wait and you are ready to overpay a little money for the urgency, you can think about how to send EMS parcel... EMS is an express delivery of any items both in Russia and abroad. In this case, a courier comes into play, who will pick up the shipment from anywhere and deliver it to any place. This type of shipment is assigned a special track number by which you can always track it.

If there is no EMS courier service in your city, you will have to go to the post office yourself and follow all the steps described in the first chapter of this article. Specify which forms and which box will be needed. There are also weight restrictions - you can send cargo weighing no more than 30 kg. and no more than 150 cm long. For shipment to some countries, weight restrictions reach up to 20, or even up to 10 kg.

If you are sending the item across Russia, you can use the SMS service of notification of delivery of the goods to the recipient.

This is all the information on how to send an EMS parcel.

Conclusion

So, we figured out how to send a parcel. Choose the option that suits you best and please your relatives and friends who are far from you with all kinds of pleasant gifts. And let the sending of the parcel be also a joyful and pleasant event for you.