home » Business ideas » Housing and communal services types of services. What is included in the list of housing and communal services provided to citizens of the Russian Federation? Methodology for planning and calculation

Housing and communal services types of services. What is included in the list of housing and communal services provided to citizens of the Russian Federation? Methodology for planning and calculation

In accordance with the Housing Code of the Russian Federation, every citizen is obliged to pay for the provision of communal resources, which are provided to him in full and in a timely manner. These services can be provided by both legal entities and individual entrepreneurs. Everyone needs to understand the meanings of defining utilities and what they include. It is important to understand what services are paid, what you need to pay for and to whom. The difference between the concepts of public utilities and housing services.

What are public services and what to treat them?

Under the list of utilities, you can take all types of creating comfortable conditions for people to live - the supply of water, electricity, gas and heating and the disposal of wastewater. Engaged in providing an apartment building with all the amenities and comfort Management Company.

Important! Anyone can provide entity or an individual entrepreneur who has all the necessary licenses to provide services. They are obliged to purchase resources in a timely manner, to carry out all necessary preventive work and in the event of a breakdown, they will be responsible for all intra-house communications. It is these services that are called if the service is not provided in full or out of time.

The tenants of each apartment building enter into a contract with the management company, according to which the service provider provides them, and the tenants undertake to make payments in a timely manner and maintain the property in proper condition. Community services include:

Cold water supply. The provision of this service means the ability of the client to use water of good quality around the clock. It can be supplied both from the central network and through the house. In cases where there is no central or other water supply, the management company must conduct a street water dispenser to the house. The main thing is to provide residents with the necessary amount of water to meet the minimum needs daily.
Hot water supply. It is provided under the same conditions as cold water - the management company is obliged to provide round-the-clock and uninterrupted access to its use in the proper quantity and quality.
Water disposal. Not a single house is designed without sewage disposal, the management company is obliged to provide each dwelling with such a service. It is assumed that the sewer will not be in every room of the apartment, but in two it must be - in the kitchen and in the sanitary unit.
Electricity. Supplied from urban electrical networks and must be supplied around the clock in the required volume. The use of electricity is paid depending on the amount spent, since a meter is installed in each apartment.
Gas supply. It can be supplied to apartments both from centralized city gas networks, and with the help of gas cylinders from UK. Paid by the meter depending on the consumption.
Heating. Can be supplied with centralized gas networks, electrical appliances or alternative heating sources. It consists in the supply of thermal energy directly to the apartment. As mandatory condition use of housing and communal services, it is indicated that it should be supplied in the amount necessary to maintain heat in the apartment, especially during the heating season.

Extra lines on receipt

If, along with the standard lines, vague lines entered, for which the MA is trying to force you to pay, but you must definitely understand what is happening. Above are all utilities that are no different in different houses. All other costs that the MA may incur should be raised and decided at the meeting, because the MA does not have the right to conclude paid contracts with third-party organizations without the consent and meeting of residents.

Important! Each expense item that the building management wishes to include in the mandatory payments must be approved by the general meeting, after which the concierges and parking security can be paid. Foggy expenses include the imposition cable internet or television, radio, concierge services, locking devices and other utilities rendered.

Annually, the managing organization can carry out repairs for an amount not exceeding that indicated on the administration website. Sometimes such companies deceive residents and say that this amount is not enough, additional work needs to be done and materials ordered. This behavior is illegal and should be stopped. It is impossible to allow "additional" payment for the work performed, even if the MA has paperwork confirming the costs in the hands. Any expense on the part of the company must be approved at a tenant meeting by a majority vote. If this did not take place, then the Criminal Code has no objective reasons for such arbitrariness.

But do not confuse the general house repair included in the general payment and the one that is performed in the apartment. If the owner or tenant calls a craftsman to repair a light or clean a drain in a toilet, then such actions must be paid separately, like a technician's call and minor repairs. This is not included in the execution of the masters on a monthly basis, it is done only by order.

In the modern world, as always, the payment for housing and utilities remains relevant. Constant housing wars between tenants and their management company are inexhaustible. This misunderstanding is due to the fact that the service sector is fraught with many ambiguities, residents do not know their rights, and there is no one to explain them to.

There are many different names for paying for existing housing: rent, maintenance, payment for everything. housing services, the rate of managing organizations. The cost of overhaul and full maintenance of the premises includes various services and various works on the maintenance of the public domain of an apartment building.

Available non-residential premises of the entire apartment building are calculated in the same amount. Quite often, managing organizations overstate payments for the maintenance of non-residential areas, as well as general house needs, justifying themselves by the fact that these premises are visited by a large number of people. The Housing Code of the Russian Federation considers these actions unlawful and a direct violation of everything current law RF.

Housing utilities refer to activities to create the most comfortable living conditions for residents apartment buildings. All consumers are required to know what exactly is included in the list of public services provided and satisfies their common house needs.

According to the requirements introduced in 2012, the provided utilities have the right to use:

all residents of high-rise buildings and their families;
persons who received their housing from cooperative organizations;
all tenants of residential premises;
tenants renting a room or apartment.

The very concept of these "utility services" has the following common house needs:

The list of all utilities directly depends on the actual livability of a particular apartment building. In the case where the room does not have sewerage, then it should not be counted as a service already provided.

The payment for housing and utilities has some points that complement the general needs of the house:

lighting;
cleaning and ensuring sanitation in all public premises (entrance, stairs) and the land plot adjacent to the house;
cleaning of garbage sites, removal of sewage and generated waste;
landscaping areas that are part of the house;
expenses for current, overhaul and full maintenance of the building;
preparation of a high-rise building for seasonal use (heating, insulation);
expenses providing for the maintenance of public house property;
the fees also include the inspection of all premises and all related activities.
Among other things, there is a separate place in its importance for the removal of wastewater:
drainage, as well as the collection of wastewater (rainwater, collector, sewer network, etc.);
wastewater treatment using various existing methods.

IN Lately strict monitoring of wastewater disposal cost calculations. Wastewater treatment with various methods provided in houses of any type. In multi-storey buildings, wastewater removal is carried out continuously, properly.

Determining the amount of payment for housing services.

Payment for the maintenance of various premises should be established in accordance with the law.

In the event that the provision of services is not a service in accordance with the law or the provision of services with long interruptions, all changes in payment are calculated in the prescribed manner.

Common house needs, certain utilities, the procedure for their payment. The article “payment for housing and utilities” was amended by law in 2012. So, if earlier heating, its total consumption was divided by the combined amount of all areas of the premises, now heating, its consumption is divided by the sum of the areas of exclusively residential and non-residential areas, not counting public ones, as a result of which the standard has increased. If a heating meter is installed in an apartment building, the calculation is much easier. The costs do not include heating that passed by the house. In this case, the owners pay for the received heating after the fact.

Residents were charged for public heating (entrances). Also, from now on, you do not need to pay for the volume of water that was used to water the lawns. The general norms of water propose to calculate services in a new way, taking into account certain norms: 90 liters per person per month.

Companies have an obligation to reduce service losses. General building needs in terms of volume should be used within the norm, and if they are nevertheless exceeded, then the management companies themselves, but in no case the owners, must pay the entire difference. If the contractor is a resource provider, the entire difference is divided equally between the residents of the house, taking into account the living space they own.

How to identify improper implementation of services? In a situation where housing services are provided of poor quality (there is no heating, the elevator does not work), the contractor does not answer or there is no way to call him, any consumer can establish the fact gross violation consumer rights. For this, an act is drawn up in the presence of the chairman of the house council of two more neighbors. The period of poor service is calculated from the very moment of signing this act.

If utility workers do not carry out repairs at the entrance or do not clean the territory attached to the house, the following actions can be taken:

The right contract for the quality provision of all utilities. Absolutely all tenants are required to know what exactly is included in the correct contract for the implementation of public services, the procedure for its preparation.

The management company may conclude an appropriate agreement if the user intends to consume housing services or uses them. The rules establish a period when the contractor is obliged to provide all services or require payment. Regardless of the type of property, each organization must qualitatively provide the general house needs necessary for the tenant, cannot prevent the user from including any services in the contract, allowing them to provide a high level of improvement of this house.

For tenants of a certain premises, a lease agreement must be drawn up. If the contract does not comply with the latest innovations, it is concluded according to all the new rules and taking into account the necessary conditions.

Payment for housing and utilities: how to reduce utility costs

Often there are situations when it is no longer possible to remain silent in a dispute with your management company and you need to protect your consumer rights. A few simple steps can help here:

by requesting an official request regarding all tariffs for all items of expenditure, you can find out what exactly is included in the specified list of utility services provided, as well as what exactly the consumer pays for and which services are not received in full;
draw up the necessary act for all housing services that have not been provided over the past month by inviting an employee of your managing organization;
together with an employee of the organization (it is possible without him), it is necessary to draw up a specific claim act and collect as many signatures as possible from residents;
submit an appropriate application to the organization for the recalculation of all services, with the application of acts;
in case of refusal of public utilities to recalculate, it is necessary to file a complaint directly with the department specializing in the protection of all consumer rights;
few people know that the owner has every right to completely refuse some housing services. One of these services is the maintenance and cleaning of stairs.

Payment for housing and utilities is a rather complicated topic for an ordinary person, but knowing the rules, tariffs and your rights, you can reduce your expenses for housing services, henceforth paying for the amount that was actually used.

Housing and communal services - totality various kinds activities aimed at resource supply at home, ensuring proper technical condition, as well as solving other issues of comfortable living.

I. Housing and communal services: general issues

1. Terms of payment for housing and communal services

Payment for housing and communal services is made no later than the 10th day of the past month - unless otherwise provided.

Pay for consumed apartment building thermal energy in the absence of metering units is produced according to consumption standards within 12 months - unless otherwise provided by an agreement with a management company, HOA or a resource supply organization.

2. Penalty for housing and communal services, suspension of supply

In case of late payment of housing and communal services by the consumer, the latter may be charged a penalty in the amount of one three hundredth of the Central Bank refinancing rate for each day of delay.

In the event of arrears or incomplete payment of utilities for a period of six months or more, the provision of one or more utilities may be suspended or limited after written notice consumer.

3. The difference between housing and communal services

Housing Services- types of activities for the operation of the house, increasing and maintaining the comfort of living and maintaining the facility in good condition. Paid by the meter, based on the area of the apartment of each tenant.

Contrary to the opinion of some homeowners, housing services are not subject to tariff regulation. Their cost is approved by the owners of the apartment building on general meeting. At the same time, the management company or the HOA may try to “protect” the tariff offered to residents.

In social housing, houses that have not chosen a form of management, as well as houses that have not approved their own tariff for the main housing service, this service is paid at the rates established by the municipal authorities.

TO communal relate services, which cannot be provided without the participation of monopoly enterprises - providing housing with natural and energy resources. They are subject to tariff regulation and are paid either per capita (according to the consumption standards established by the authorities), or - according to the indications of established metering stations (that is, based on the volume of the consumed resource).

Responsible for the supply of utilities to the consumer Homeowners' associations and management companies. According to the current legislation, partnerships and management companies are utility service providers, since they serve intra-house engineering systems, which are the common property of the owners of the house. In case of non-provision or delivery inadequate quality HOA or UK produces.

At the same time, management companies and partnerships cannot make an extra charge on the purchased communal resources, since their delivery from the border of responsibility to the consumer’s apartment is already carried out during

4. Limits of responsibility between housing and communal enterprises

The dividing point for engineering belonging to an apartment building and a resource supplying enterprise is, as a rule, the wall of a municipal building.

II. Utilities (basic requirements)

1. Cold water supply (HVS) - cold water provided to the consumer cannot contain dangerous pathogens (cholera, desentery, hepatitis) and toxic chemical compounds (arsenic, salts heavy metals etc.). Within one month, a total 8-hour break in the supply of cold water is allowed (up to four hours at a time) or up to 24 hours in the event of an accident on the highway.

2. Sewerage (water disposal) - the resource-supplying organization providing cold water supply must ensure round-the-clock reception of wastewater.

3. Hot water supply (DHW) - permissible interruptions in the supply of hot water are the same as for cold water. At the same time, the law provides for

Water with a temperature below + 40 degrees is paid as cold. At the same time, the maximum temperature of hot water cannot be higher than + 75 degrees.

4. Heat supply - the air temperature in residential premises should not be lower than + 18 degrees (entrances + 15 degrees), in corner rooms - + 20 degrees. A heating break of up to 24 hours per month is allowed.

The duration of one-time breaks in heat supply can be:

▪ no more than 16 hours at air temperature in living quarters from 12 degrees to standard;

▪ no more than 8 hours at a temperature of 10–12 degrees;

▪ no more than 4 hours at 8–10 degrees.

5. Gas supply. The permissible duration of a gas supply interruption can be four hours per month.

6. Power supply. The allowable interruption in the supply of this service can be 2 hours per month if there are two independent mutually redundant power supplies and 24 hours if there is one source. At the same time, during the supply of electrical energy to the house, voltage drops are not allowed.

III. Housing Services

4. Maintenance - housing service, during which repairs of a capital nature are not provided, but at the same time minor faults are eliminated in the house. These works do not include the elimination of housing and communal services accidents and their consequences (unscheduled repairs) and work on (scheduled preventive maintenance).

The decision on the current repair of housing is also taken by the majority of the owners of the premises. The frequency of current repairs recommended by law in various types of houses is 3-5 years. Examples of current repairs that are closest to the residents are work on repairing entrances, installing metal doors, intercoms, and yard landscaping.

5. Other housing services. In some apartment buildings, residents are provided with a number of other housing services: internal repairs, cleaning of residential premises, security, food delivery. In most cases in Russia, a similar service is developed in elite new buildings or As shown foreign practice, this industry is able to develop with the greatest intensity in apartment buildings (housing intended for rent), which practically do not exist in our country.

IV. Intra-industry conflict in housing and communal services between housing and communal services

With the development of the housing and communal services reform, there is an aggravation of relations between enterprises of the communal complex and the housing sector (HOA and management companies).

According to many experts, these two sectors should be separated into separate industries for the following reasons:

▪ Consumers of the main volumes of communal resources are not residents, but industrial enterprises, therefore, "communal" has much less relation to the housing sector.

▪ Within the current legal framework, in a number of multi-apartment buildings (operated by HOAs and management companies), there is no contact between utility consumers and energy suppliers, while housing organizations, on the contrary, are quite close to the owner of the housing.

▪ Unlike management companies and HOAs, utilities are monopolists that do not live by the laws of market competition, their activities are regulated by tariffs.

▪ As a rule, organizations that operate apartment buildings are rather small, compact enterprises, while many subdivisions of the communal complex are part of powerful oligarchic structures.

Sources:

Housing Code of the Russian Federation, art. 155.
Decree of the Government of the Russian Federation of 23.05. 2006 No. 307 "On the procedure for the provision of public services to citizens", paragraph No. 80.
Pp. 31-35 Decree of the Government of the Russian Federation of August 13, 2006 No. 491 “On approval of the rules for maintaining common property in an apartment building”.
GOST 2874-82 "Drinking water".
See Decree State Committee RF for construction and housing and communal services
dated September 27, 2003 No. 170 "On approval of the rules and norms for the technical operation of the housing stock", Appendix No. 8.
Ibid, Appendix 7.

Literature:

S. A. Atamanenko, S. L. Gorobets, T. I. Fedirko. "Handbook of the consumer of housing and communal services".
S. A. Atamanenko, S. L. Gorobets. “All about paying utility bills, or How to effectively manage your apartment.”

Comments: 50

Hello,

I really wanted to know what “home maintenance” is. on your housing bill?
Thanks in advance for your reply!

Hello. We have changed the board of the HOA. On the receipt:
1. Maintenance of housing - content. room total use (from sq.m.) = 549 rubles, removal of solid waste (from sq. m.) = 45 rubles, content. and maintenance of the elevator (from sq.m) = 152 rubles. - this is despite the fact that I live on the 2nd floor, and the elevator works from a special key that we were not provided with .;
MOS (from sq.m.) 53 rub. - this, apparently, is light in places common. user
(Further everything is clear).
I read in the ZhKodex, it says that the maintenance of housing already includes payment for maintenance. elevator, solid waste removal. So why is it being duplicated again? What then is the content? room total uses (roof, basement?) And how are these places “maintained”? There are administrative premises and shops in the house in the basement, which means that their owners also have to pay for the maintenance of housing and for the elevator !!!, since the residents of the 2nd and 1st floors pay, what is the best basement??
Thanks.

Take a look at the Certificate of Ownership first. There is a common house share and a share of adjoining houses. territory? Not! Further we read Art. 38 p 2 LCD RF. The terms of the contract are void if the share is not spelled out in the certificate (this means you are not the owner of the share in the entrance and part of the land) Well, you have not entered into legal relations with the Criminal Code. Are you the owner of only your apartment or do you not know how to read what is written in the Certificate of your ownership? They will never do anything to you in your apartments, only for your separate money. Then what are the charges for? For the hallways!!! And they have a different owner! LSG (mayor's office), or your HOA if there is a legal entity. Understand and stop paying bribes. You can write to me, I will explain in more detail.
- Your opinion is wrong, you misunderstood. I explain: if you are selling an apartment and the contract says that only square meters, but not a share in the common property, this condition is void. Usually, this is not written in the contract, since the share belongs to the owner by virtue of the law. You can register a share, you can not register.
  Neither the mayor's office, nor the Criminal Code, nor the HOA can own shares.
  - Hello Nika! Our government is brazenly robbing the PEOPLE. During the years of Lenin, people dreamed of the common good, the oppressed proletariat lived in poverty, the bourgeois, from their boundless greed, forgot that they were People. The great Lenin courageously took upon himself the obligation to rectify the current situation in the Empire. He was brilliant. He raised the masses to the Great struggle against the brute bourgeoisie! In our time, people are no longer the same, we have forgotten about the precepts of our Great All-Father. You and those like you are obliged to take responsibility and, having shouldered this heavy burden on your courageous shoulders, overthrow the government and build COMMUNISM =)

Hello Anna.

Yes, Maintenance elevators and garbage disposal are indeed included in the structure of the tariff for the maintenance and repair of housing. Talk to your HOA about decoding the payment receipt. It is possible that the separate columns “Elevator” and “MSW” are just a way to make the composition of this tariff “transparent” for residents.

The lighting of common areas is a public service, but the maintenance of these places is already housing. All residents must pay for the maintenance of the elevator, regardless of the floor of the residence. The elevator is a common property. In the same way, the owners of apartments located on the ground floor must take care of the condition of the roof and pay for its maintenance and repair, and the residents of the upper floor must pay for the maintenance of the basement. These are the laws of life in an apartment building.

About how to maintain the roof, basement and other objects of common house property. you can read in this article:

In vain you are skeptical about this issue. If the Criminal Code or the Homeowners' Association had not somehow been engaged in the maintenance of an apartment building, our houses would have collapsed long ago. This must be clearly understood.

Concerning administrative premises and shops. If these premises are owned by citizens working there, then they must share with all owners the burden of maintaining common property. If they use the premises under a lease agreement, then the method of payment for housing and communal services depends on the specific terms of this agreement.

Hello!

For the third month in a row, residents in our building have been sent increased utility bills - twice as much as usual (!).

The increase, as written on the receipt, is heating, which, of course, is not available in summer. How is this possible and where can I turn to resolve this issue, tell me please?

District - Leninsky, house - Socialist 91.

Hello Dmitry.

It is necessary to start clarifying issues related to payments with the direct contractor of utility services. Depending on the method of management in your home, this is a management company or an HOA. If there is direct management in an apartment building, contracts with the resource supplier are concluded directly and he is the contractor.

Residents have the right to demand from the contractor a detailed explanation of exactly how (by what formula, in accordance with what regulatory legal act) the amount of a particular service was calculated. It is best to send a request in writing and get the same answer.

In accordance with the Decree of the Government of the Russian Federation No. 731 on Information Disclosure Standards, you must provide a response within 20 days. With this document in hand, it will be possible to think about what to do next.

Hello!
Where does it say that housing services are paid by the meter? Where is the concept of "housing services" indicated? PP No. 354 contains the concepts of “communal resource” and “utility services”. The removal of solid waste from garbage sites does not apply to either of them.
Thanks.

PP No. 354 stipulates the rules for the provision of public services to citizens, therefore there is no concept of “housing services” in it.

We are unlikely to find the exact wording of the definition of “housing services” (since they can be different in each house, up to armed guards). But at the same time, it is written “between the lines” in various legislative acts that housing services exist.

For example, in accordance with paragraph 9 of Article 155 of the Housing Code, “The owners of residential buildings pay for services and works for their maintenance and repair, and also pay for utilities in accordance with agreements concluded with persons engaged in relevant activities.”

The fact that housing services are paid by the meter is stated in paragraph 2 of Article 39 of the Housing Code of the Russian Federation:

“The share of mandatory expenses for the maintenance of common property in an apartment building, the burden of which is borne by the owner of premises in such a building, is determined by the share in the right of common ownership of common property in such a building by the specified owner.”

To determine the share in the right of common ownership, it is necessary to read paragraph 1 of Article 37 of the Housing Code:

“The share in the right of common ownership of common property in an apartment building of the owner of the premises in this building is proportional to the size of the total area of the specified premises.”

In addition, in accordance with paragraph 1 of Article 155 of the Housing Code, “the owner of a premises in an apartment building is obliged to bear the costs of maintaining the premises belonging to him, as well as to participate in the costs of maintaining common property in an apartment building in proportion to his share in the common ownership of this property by paying a fee for the maintenance and repair of the dwelling”.

Thus, housing services are services related to the maintenance and repair of an apartment building, which, of course, includes the removal of garbage from the house.

The fact that utilities are paid based on the volumes consumed or consumption standards (that is, per capita - in the absence of meters to determine the consumption), you must have already learned, since you refer to PP 354.

A separate question is about garbage disposal. In accordance with paragraph 11 D of Decree No. 491, the collection and removal of solid and liquid household waste, including waste generated as a result of the activities of organizations and individual entrepreneurs who use non-residential premises in an apartment building are classified as maintenance of the common property of an apartment building.

And finally, the last thing is the payment for utilities that are spent not by the apartment, but by common areas (i.e., electricity and heat in the entrance, water poured out during washing the floors in the entrance, watering the local area, etc.).

These services from 09/01/2012 are also paid based on the consumed volumes, i.e. the whole house pays depending on how much the resource has consumed. But at the same time, payments to owners are accrued in proportion to the area of \u200b\u200bhousing in the total area of \u200b\u200bthe house.
- Thanks for the detailed answer.
  If the garbage site is located on the territory that does not belong to the MKD, and it is used by all and sundry, including private traders, and the Criminal Code does not properly maintain this place, how can it be the common property of the house? Should the management company, with this kind of payment, clean up the garbage site? In our opinion, services for the removal of solid waste should be paid in such cases according to the tariff of a specialized organization that takes out this garbage and carries out (does not!) tidy up around. Is it possible to withdraw this service from the payment of the Criminal Code and conclude a separate agreement with the organization that takes out the garbage? How will the payment be collected in this case? What is needed for that?
  - The garbage site can either be the common property of the MKD or be located on the municipal territory.
    
    If you pay money to the UK for garbage collection, it, of course, must keep the garbage area clean.
    Garbage removal is part of the household chores. At the same time, the management company can both carry out independently voiced work and find contractors. But the management company still remains responsible for cleanliness to the owners.
    
    You can directly conclude an agreement with a contractor by discussing this issue at a general meeting of owners and changing the MKD management agreement with the management company. In this case, you will either have to look for a contractor yourself, or turn to the management company for advice.
    
    The cost of garbage collection is formed on a contractual basis (since this service is not monopoly). One must think that each of the organizations will ask for its own price for the service provided (as in a store).
    
    In the future, you will have to determine the tariff for garbage collection in the house yourself. Suppose a company agrees to take out your garbage every day for a thousand rubles a month. After that, you should divide a thousand rubles by the total living area of \u200b\u200bthe house (as well as offices, shops and other non-residential premises - if any).
    
    To calculate the payment for garbage collection, the received tariff
    (per 1 square meter of real estate) should be further multiplied by the area of the apartment of each property owner.
    
    P.S. When calculating the tariff, in addition to the garbage collection and site cleaning service itself, do not forget to discuss with the contractor the issue of renting garbage containers (this equipment, of course, will also be included in the tariff price).
    It is possible that he will ask for an additional fee for this.

Many thanks for the clarification. But... it's absurd to pay like that. I live in the Krasnodar Territory and we pay not the Criminal Code, but directly to the organization that takes out the garbage 28 rubles per person. per month and plus 10 rubles. for the removal of bulky waste. And then the 80-year-old grandmother was left alone in the 4th room. apartment and has to pay about 200 rubles. For what? This is a rhetorical question, how, however, and “what to do”?
Another question.
UK in its receipts does not decipher the tariff for maintenance and flow. repair. On the line “Maintenance and repair of residential premises” the name and amount of the relevant fee must be indicated. Is it possible for the Criminal Code to oblige to separately write down the fee for services and work on the management of MKD, maintenance and current repairs common property in MKD on the basis of the Order of the Ministry regional development Russian Federation No. 454, if it is advisory in nature?
Thanks.

It is impossible to “force” to write down the payment for sodremzhil on the receipt, but to prescribe the types of work on the maintenance and repair of housing and their cost in the apartment building management agreement is in the interests of the owners. This provides the owner with a mechanism for controlling the activities of the management company:

Also, any owner can make a request obliging managing organization decipher the tariff for housing services. In accordance with the Information Disclosure Standards (Decree of the Government of the Russian Federation No. 731), you must provide a response within 20 days.

hello, I looked at the tariffs for paying for utility services, it says that the tariff for water heating is 30.48., we have a meter in the receipt (heating hot water (sch) 93.57 social costs 3.17 rubles / m3 on the meter consumed 2 cubic meters how to check the calculation correctly true

Hello, Natalia.

Agree, your question “How to correctly check the calculation is correct” sounds very unintelligible. Please try to formulate your questions more precisely so that the respondents do not have to deal with “deciphering”.

Most likely, you want to find out if the tariff for hot water supply is indicated on your receipt correctly. True, you did not say whether a common house heat energy meter is installed in your house. If yes, then the tariff for hot water supply is determined by calculation.

The price of one cubic meter of hot water consists of the cost of cold water (heat carrier), which is used to prepare hot water, as well as the cost of heating 1 cubic meter. meters of coolant to the temperature of hot water.

The calculation is made according to the formula:

Tgvs \u003d Sn + Txv rub / cu. m,

wherein Sn \u003d 0.0596 * Te

Explanation of formula variables:

Sn- the cost of heating 1 cu. m (rub);

0.0596 Gcal/cub. m- the amount of thermal energy for heating 1 cu. m of cold water;

Tgvs- the cost of 1 cu. m of hot water (rub);

Tae– tariff for thermal energy (RUB/Gcal including VAT) – from September 1, 2012 it is 1149.08 RUB/Gcal for the supplier “LUKOIL-TTK”;

Txv– heat carrier tariff (rubles/cubic meters including VAT); from September 1, 2012 it is 30.48 rubles per cubic meter.

According to this formula, it turns out that the production of one cubic meter of hot water in your house costs 98.96 rubles. (if heat energy is supplied to you by LUKOIL). Two cubic meters, respectively, cost 197.92 rubles.

Hello! help us understand the following situation. Our house is served by the management company, but we pay the utilities directly to the RSO. There are no debts to the RSO for utilities, and there is a debt to the management company for more than 3 months.
asno PP 354? After all, there we are talking about debt precisely for utilities!

You have an operating management company, why pay a third-party company that has nothing to do with you now?

If the former company was subject to bankruptcy proceedings, then the bankruptcy trustee appointed by the Arbitration Court should have been involved in the collection of debts.

when moving to new company we had a meeting with a new representative and he talked about the fact that there are no documents from that company in our house. I’m wondering if we don’t pay, they (the liquidated company) can sue us and force us to pay for commercial services and what we have rights in this case, because they delayed the provision of receipts for 7 months. we live in Bataysk, the liquidated company TEMP

By whom is she "liquidated"? How can a non-existent legal entity send you receipts? And how can a non-existent legal entity sue? What created the gap between care old company and the arrival of a new one? Who was in charge of the house at that time?

Sorry, Natalya, after your presentation of events, there are a lot of ambiguities and reticences. Maybe a representative of the residents of your house should contact legal advice and try to highlight the current situation as accurately, clearly and correctly as possible?

tell me, please, should we pay for electricity if the resource supplying organization did not provide us with receipts for payment for 4 months in a row, because. an agreement was not concluded between the power engineers and the management company, and now they want the residents to pay everything in one sum at once. Thanks.

1. The absence of a contract does not exempt from paying for utilities. Power engineers can send you their version of the contract, and you can not agree with the answer and send them your contract. If an agreement cannot be reached, a conclusive agreement will apply between you, i.e., by default:

In this case, the regulator of relations is exclusively federal laws and regulations (Code of Civil Procedure, “Rules for the provision of public services to citizens”, etc.).

2. You will most likely have to pay for the energy consumed within four months. Otherwise, you can be sued and probably lose. Although it is impossible to predict such an outcome for one hundred percent, since during the current months you have not been charged utility bills (but by no means because an agreement has not been concluded).

3. In turn, you can apply to the inspection authorities with a complaint about the incorrect calculation of payments. And a request to bring the guilty organization to administrative responsibility (both the Criminal Code and the resource worker may be the culprit).

Tell me, please, how can I oblige the gas service to make payments from two actually living people, and not from four registered ones. I provided them with an application with the signatures of the neighbors and the chairman of the Council of the house, a certificate from the Criminal Code on the actual residence. They ask to provide a document on the actual residence of two other tenants. But the fact is that I divorced my husband (owner) 10 years ago, he lives (but is not registered) at a different address and my daughter got married and also lives at a different address (rents housing not officially). What else should I give them? thanks

The simplest thing is to install a counter. After that, you can register at least twenty people in the apartment, and you will pay for the volumes actually consumed. In 2015, you will still be forced to introduce equipment.

It is almost impossible to prove that the people assigned to you do not regularly live. Just as it is practically impossible to prove that a dozen officially unregistered guest workers permanently live in this or that apartment (maybe they often come to visit).

In our village of Turukhansk, the owner of the housing is the municipality, and the service was imputed to an organization that provides heat and electricity. That, in turn, under a contract agreement, transferred a certain share of the work to the Zhilservice company, they are engaged in pumping out septic tanks, repairing and eliminating accidents in the heating and water supply systems. In turn, Zhilservis refuses to eliminate accidents in the sewerage system (blockages in pipes). Tell me how to be how to force to eliminate these emergencies"businessmen" from housing services? Thank you in advance?

Apply with claim letters to the owner - that is, to the municipality, so that he influences his contractors and subcontractors. According to the Housing Code, it is the owner who is responsible for the upkeep of the property.

Hello. For the month of January, a receipt of a new sample arrived, in which there are no readings from hot and cold water meters, although the readings were transmitted in December when paying for the receipt. The clearing center has changed on this receipt. The back contains information that it is necessary to appear with a receipt for 6 months to verify payments. Is it legal? And why should I waste my personal time on the fact that someone does not work correctly ... And another question: the apartment is registered for my mother, who lives in another city and she does not have the opportunity to come to verify receipts. All payments are made by me. Can I do it?

Good afternoon! Yesterday in our house they decided to pressure test the heating system without prior notification. My apartment is being renovated and the heating radiator was removed the day before (the taps on the riser were previously closed). When pressure testing began, a fountain began to beat from my riser (from a blocked tap) (for a reason unknown to me). There was no one at home at that moment. The result - flooded 2 apartments. The plumbers of the housing department claim that I should have warned about the removal of the battery, the neighbors say that the housing department should warn about pressure testing. A preventive inspection of heating systems by the operating organization has never been carried out over the past years20. Advise how to be. And tell me, please, where it is written (if this is true) that I should warn the housing department about removing the battery with the taps on the riser closed. Thank you in advance for your response. -Elena-

This situation is confusing with batteries.

1. The fundamental question is where the riser dripped - in front of the locking device or after it. If the riser has flowed to the stopcock, the common property has flowed, for which the organization managing the house is responsible. If after the stopcock - your private property has flowed, for which you are responsible.

We wrote more about it here:

2. As for the warnings, humanly you should have informed each other about both the pressure test and the removal of the battery.

Hello, please tell us how to do it right, we service providers themselves collected for the utilities provided to residents, and now the mayor's office has organized a single settlement center and takes away the collection of payments from us, we must probably conclude an agreement while it has not yet been concluded. we are in no hurry to conclude how to force them to do this?

In the current situation, it turns out that the mayor's office is robbing you. You should contact law enforcement agencies and, possibly, the department of the federal antimonopoly service.
The activities of the settlement center are legal and legitimate subject to the consent of the service provider, as well as the homeowners themselves (they must give consent to the settlement center for the processing of personal data - in accordance with federal law about personal data).

Hello, please tell me, should the management companies change broken windows in common areas or windows are changed at the expense of the owners.

Due to the tariff for the maintenance of housing. Replacing glass in a broken window, and even in winter, is definitely an emergency repair of common property.

General characteristics of the activities of the State Budgetary Institution Zhilischnik of the Golyanovo District State public institution of the city of Moscow Directorate of the customer of housing and communal services and improvement of the Eastern Administrative District abbreviated name: GKU Directorate of Housing and Public Utilities of the East Administrative District was created in the course of reorganization by the subject of the Russian Federation - the city of Moscow in accordance with the order of the Government of Moscow dated 05. V connection with the transfer of part of the functions of the State Treasury Institution of the City of Moscow to the State Budgetary Institution Zhilischnik of the Golyanovo District Directorate ...

Share work on social networks

If this work does not suit you, there is a list of similar works at the bottom of the page. You can also use the search button

Other related works that may interest you.vshm>
11078.		Analysis of the degree of consumer satisfaction in the field of utilities	165.94KB
	Theoretical aspects development of social needs. The concept of characteristic types and properties of needs. Formation and development of social needs. Improving the efficiency of meeting the needs of utility consumers.
10032.		Development of measures and recommendations to improve the credit policy of the Russian Federation	276.74KB
	Methodological and theoretical basis this work served regulations the Central Bank of the Russian Federation; works of domestic economists O. Differences in such documents stem from specific features of this or that bank: its goals of the markets financial structures the size of the tension of the competitive situation of the staff experience. Credit policy is the strategy and tactics of the bank in the field of credit operations.
8188.		DEVELOPMENT OF RECOMMENDATIONS AND MEASURES TO IMPROVE PERSONNEL AND DOCUMENTATION SUPPORT OF MANAGEMENT	97.47KB
	In this regard, documentation and staffing human resource management system is of great importance in matters of efficient operation personnel management services. The organization of work with documents affects the quality of the work of the management apparatus, the organization and culture of work of managerial employees
1465.		Development of recommendations for improving the system of business evaluation of the personnel of the company "SK Region" LLC	151.36KB
	Essence types of goals and stages business evaluation personnel. The place of business assessment of personnel in the organization's personnel management system. The main problems of business evaluation of personnel.
14211.		Development of recommendations for improving the accounting of the organization's funds and analysis of their movement	49.38KB
	The funds of enterprises are a set of money in cash on bank settlement currency special and deposit accounts in issued letters of credit and special accounts, checkbooks, transfers in transit and monetary documents. In turn, the effectiveness of settlement operations largely depends on the state of accounting. Money settlement and credit operations. The main tasks of cash accounting are: accurate, complete and timely accounting ...
19576.		Development of recommendations for improving inventory management at the warehouse of the enterprise PE "Shate-M plus"	264.04KB
	Warehouse refers to building structures and various devices equipped with special technological equipment for the implementation of the entire range of operations for the acceptance, storage, placement and distribution of goods received by them. Warehousing contributes to: maintaining the quality of products of raw materials; increasing the rhythm and organization of production and transport; improving the use of enterprises' territories; downtime reduction Vehicle And transport costs; freeing workers from...
949.		Development of recommendations for improving the system of recruitment and selection of personnel in the Nizhnevartovsk branch No. 5939 of Sberbank of Russia OJSC	220.88KB
	Geodetic networks are subdivided into state geodetic thickening and surveying networks. the creation of a planned geodetic network is carried out by the methods of triangulation, trilateration, polygonometry and satellite technology. This means that networks with rare points are initially built over a vast territory, but measurements are carried out with high accuracy. Planned geodetic networks are built by triangulation, trilateration and polygonometry or their combinations and modifications depending on the required accuracy.
19783.		Analysis and development of recommendations for improving the incentives for specialists and employees (on the example of LUKOIL-Yugnefteprodukt)	415.98KB
	Staff incentives are important aspect organization of the workflow, at least to some extent claiming to be effective, that many books have been written on this topic, several theories have been created, millions of articles have been published, but so far, to answer the question of how to organize 100% effective management staff motivation, unfortunately not.
19675.		Development of theoretical and methodological provisions and practical recommendations for improving the system of intra-company planning as a factor in the efficiency of an enterprise	168.93KB
	Hence the need to link planning with marketing and control in order to constantly adjust production and sales figures following changes in market demand. The main elements of planning at the enterprise are as follows: - forecasting conceptual long-term goals and ways to achieve them based on forecasts for the development of individual industries in the regions and the country's economy as a whole. As an element of intra-production planning, forecasting is directly related to marketing and takes the form of a market strategy ...
21557.		TECHNOLOGY OF THE ORGANIZATION OF SPA-SERVICES IN THE BEAUTY SALON "EDEYA" IN THE CITY OF SLAVGOROD. ANALYSIS AND RECOMMENDATIONS FOR IMPROVEMENT	1.18MB
	SPA today is the fastest growing and cost-effective segment of the health and beauty industry market. SPA enterprises have already won from 7 to 17% of the market, but the competition in this segment is still insignificant, which is a serious plus when re-equipping enterprises and organizing business. Moreover, from a business point of view, it does not matter whether you decide to organize a SPA-zone on the territory of an already existing business, re-profile an already ready, but weak business, or organize a SPA-enterprise.