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Beeline periodically disappears from the Internet. Support service "Beeline - Home Internet and TV" - Free telephone "Hot line" and technical support, entrance to the "Personal account

Beeline is one of the largest operators in Russia, providing its subscribers with the opportunity to exchange calls and messages. But it is equally important that the company is an Internet provider. In our age of high technologies, it is extremely difficult to do without the resources of the worldwide network. First, a person needs information. Instead of buying newspapers, listening to the radio and watching TV, many only get news from the Internet. Secondly, today few people deny themselves the pleasure of wandering around social networks... Thirdly, a person may urgently need certain information, and the Internet is the first assistant in this.

That is why, when it stops functioning, we start to panic. Why is the internet not working? Why is there no network? To determine this, you need to understand everything in order.

On a mobile phone

Does your phone support internet?

The first thing to do if the internet isn't working is to make sure your mobile supports it. Information about this can usually be found on the box from under the device. Of course, this is unlikely, but if you have purchased a very cheap model, it may very well be that your phone does not support the Internet. In this case, the only way out is to replace the tube. There are no other ways to connect to the network.

Make sure the internet is connected

Check if your SIM card has "Three services package". This option also allows you to use the mobile Internet. The service is provided free of charge, usually it starts working immediately when the number is connected, but there is always a small chance of a failure in the system, so it doesn't hurt to check.

In addition, you may have disabled this option earlier. In this case, dial * 110 * 181 # and press the call key. To check if the "Three-Service Package" works for you, call the number 0674 09. You will receive an SMS with a list of active services on your phone... If the above is on this list, then everything is in order; if not, dial the number 0674 09 181.

Make sure you have enough funds on your balance

This is trite, but many customers of the Beeline operator simply forget to check the account balance, and then wonder why there is no network. For those who have forgotten: the command * 105 # will help to check the balance. If there are no funds in your account, top up and the problem will be resolved.

The Internet can also be turned off if there are funds in the account, but they are not enough to write off the monthly subscription fee for him. You will be able to make calls, write SMS-messages, but the use of the worldwide network will be in the “not working” status. The amount of payment for the Internet for each Beeline tariff is different, you should know how much is charged for this service from your phone account. Consider also the fact that funds are debited not necessarily on the first day, but on the day you connected the Internet.

Check if you have exceeded your traffic. If the entire volume is used up, then your Internet speed will be greatly reduced, so it will be almost impossible to use it. In this case, you can buy a package of additional traffic or wait for the Beeline operator to lift the speed limit next month.

Check if data transfer is enabled on the device

You may have accidentally turned off the data connection on your phone, so there is now no network access. It doesn't hurt to check if your device is allowed to connect to the network:

  • Go to the device settings through the menu;
  • Find the section that is responsible for network access. It may be called "Data Transfer", "Network Settings", etc .;
  • Turn on data transmission if necessary.

Did not help? Try just restarting your device. Freezing is a very likely reason why the Internet does not work.

Read as well as yourself.

Refer to the official website

Today you can find the information you need on the official Beeline website.

Home Internet

To find out why it does not work, it is best to call the Beeline support service at 8 800 700 8000.

If you do not want to contact someone for help, and you want to try to solve the problem yourself, refer to the official Beeline website.


It can be difficult to determine the reason why the Beeline Internet does not work. In most cases, users blame the provider, but the problem may lie in the most commonplace things. So the wide area network may not work due to the unconnected data transfer option. Read more about all the reasons for the breakdown later in the material.

On a mobile phone

The Internet beeline may not work on the phone due to four reasons: an unconnected network, a technical inability of the device, a lack financial resources, as well as the quality of the network depends on the included data transfer. We will consider each of the reasons in more detail below.

Does your phone support internet?

Clarify this information you can on the internet or see the functional parameters of the phone on the box.

If it turns out that your handheld device does not support the worldwide network - replace it, there is no other way to connect to the network through this phone.

However, if the reason is not in the functional parameters, pay attention to the technical ones.

Make sure the internet is connected

Mobile internet connection also depends on network problems. Regardless tariff plan and services, the user should periodically check on site whether all settings.

You can do it by calling 0611, for Beeline clients the consultation is free of charge. All other calls are charged according to the tariff plan.


By connecting a package of three services, the user for a relatively small fee is given the opportunity to simultaneously use free SMS services, network and calls. You can check the list of services of your tariff plan by calling 0674 09.

Make sure you have enough funds on your balance

This situation happens to everyone, but remember that a lot depends on the connected service offerings. remember, that Additional services, such as ringtone music or SMS news, withdraw a certain amount of funds from your account.

You can check the tariff by calling * 105 #.

You can also check the balance through your personal account:


In some situations, connecting to the Internet is impossible due to the excess of the tariff. In this case, you can purchase an additional tariff.

Check if data transfer is enabled on the device

Before you start surfing the World Wide Web, take care of the data transfer parameters.

To check the connection of parameters, follow these instructions.:

  1. In the device menu find the settings options.
  2. Select the settings related to the network. Mostly found two names of the section "Data transmission" or "Network settings".
  3. If data transfer is turned off - turn it on.


Why else may the Internet Beeline not work?

  • The technical error can easily serve as a reason for poor-quality delivery of the worldwide network.
  • Overload telephone lines also affects when connected to an Internet. That is why users will have to wait a bit until the automatic network settings take place.
  • Emergencies or line repairs also happen, which actually affects the network. In this case, Beeline customers can only wait until everything technical issues will not dare.

You can also contact the Beeline operator and inform that having problems with cellular communication:


Home Internet


It will be more difficult to understand why the home network has stopped working, since the number of influencing factors on its work is much greater.

If the problem still arises - call to the support service (8 800 700 8000).

Another way to find the cause of the breakdown is to go to the main website of the company, and at the same time select the "Home Internet" section.

The source of the problem may be presented in this section.

Outcomes

In summary, it can be noted that network interruptions can occur due to unconnected data transmission. Before starting to work on the Internet, check if the network is connected, and at the same time see your account balance. Whatever it was, Beeline customers can call the operator and find out the cause of the breakdown. In addition, the main Beeline website provides all the necessary information.

For many subscribers of the Beeline network, the use of Internet access has become a familiar part of everyday life. It is all the more offensive when this access is terminated for some reason.

You can independently try to find out why the Internet in Beeline does not work, and correct the situation.

Is there a Beeline network?

The first question that should arise when the Internet disappears is the presence of the Beeline network. Perhaps you have left the coverage area, so not only the Internet is missing, but also telephone communications... For Internet traffic, the signal strength of the mobile network must be at least two bars on the screen.

In the event that you left the Beeline coverage area for some time, but returned to a place where it is known to exist, automatic registration in your phone's network may fail. Turn it off and then turn it back on and see if it is registered on the network. If the mobile network icon is missing again, then the problem is with the Beeline base station in this area. Moving into the coverage area of ​​another station, you will most likely find that a signal has appeared, and with it Internet traffic has resumed.

Is there any money?

Most common reason why the Internet in Beeline does not work is the usual depletion of the balance of the phone or a package of prepaid traffic. Check it:

  • in your personal account "My Beeline" on the official website of the company;
  • v mobile application"My Beeline" installed on your phone;
  • by typing a request from the phone keypad * 102 # (call)- for prepaid phones;
  • by calling 06745 - for postpaid Beeline number.

If the money on the balance or the traffic in the service package is exhausted, to resume Internet access, you need to top up the balance and pay new package internet services. You can connect the Highway package from 1 GB for 200 rubles per month to 20 GB for 1200 rubles per month. In addition, you can buy a one-time traffic package:

  • 1 GB for 250 rubles;
  • 4 GB for 500 rubles.

Type a request * 115 * 12 # (call) and choose a one-time package that is sufficient for you.

Are the phone settings ok?

Open the settings section of your phone and check in the "Wireless networks" tab:

If there is no connection, check the necessary boxes.

Are the internet access settings in order?

Access problems can arise due to the fact that the Internet settings are damaged for some reason.

  • To check if your number is connected to the service "Internet access", type request * 110 * 181 # (call).
  • Order the receipt of automatic Internet settings by calling the free number 0880 ... If the system asks you for a password for saving the settings, enter 1234 .
  • Get automatic settings by calling 06503 .

After updating your Internet access settings, try logging in again.

Contacting technical support

If all the settings are updated, everything is in order with the phone, but the Beeline Internet still does not work, all that remains is to contact technical support. You can do this in two ways:

  • by calling the toll free number 8 800 700 0611 or short 0611 ;
  • writing in email otvet@beeline.ru.

Beeline specialists will definitely help you restore Internet access.

If home Internet Beeline does not work

  1. Reboot Wi-Fi router networks.
  2. Pull out the Beeline cable from the router and connect it directly to the computer. If the Internet appears, then the problem is a malfunctioning router.
  3. If the Internet does not work, contact the support center by writing to the email address internet@beeline.ru or by calling the short number 0611 , from landline or mobile to number 8 800 700 8378 or +7 495 7972727 .

Almost everyone uses the services of mobile operators, including Beeline. Its network provides high-quality and reliable communication with other subscribers: calls, communication via messages or the Internet. Thus, continuous communication with each other is ensured at any time of the day or night. But sometimes there are failures in which the network does not catch.

There are several reasons why there is no Beeline network. And all of them are quite easily removable.

  1. If you have ceased to catch the network at home or at work, and previously such problems did not arise, then first, just restart your phone. In most cases, this works. If not, rearrange the SIM card. It is possible that the point is in it, and after you insert it back, the network will work as before. This is one of the reasons why the Beeline network does not work.
  2. If the above actions did not lead to anything, then, obviously, the point is not in your phone, but in the operator. Ask your colleagues or relatives if they have Beeline. If they also do not have a network, then wait a while, most likely, the operator has some problems that he will fix in the near future, and the network will reappear.
  3. Do not exclude the possibility that you simply lost the settings inside the phone. Check it out - go to "Settings" and find the network settings. There should be Beeline. If not, then select it manually and this will be the solution to the problem.
  4. But there is one more weighty reason why Beeline does not catch the network - if you are on a trip. The network coverage is extensive, covers a fairly large area Russian Federation, but it is not absolutely everywhere. If your location is at a great distance from the operator's tower, then the answer to the question of why Beeline does not catch the network well is obvious. When you move to another location that is within the coverage area, the network will recover. This common occurrence when traveling to any place in Russia. The main thing is not to panic when you find an inactive network. After all, as already mentioned, everything is easily removable.

Beeline is a very popular company in Russia. This mobile operator offers a variety of communication services. For example, by contacting here, you can connect to the Internet. Both on a mobile phone and on a computer. This feature is popular with modern subscribers. Today we have to understand for what reasons the Internet "Beeline" does not work. Such complaints are not uncommon. Therefore, subscribers must know how to act in a particular case.

Support

The first thing to do if it stopped working after connecting to the Internet is to make sure that the device supports access to the World Wide Web. Usually, such information is located on the box from the device.

It's hard to believe, but people face a similar problem quite often. For example, if a person bought a Chinese smartphone and ran into a fake. Or when working with old phones.

Internet "Beeline" does not work? If the device does not support work with The world wide web, you won't be able to make it work. This problem does not occur on computers. All modern PCs support Internet access.

Three services package

But that's not all. Why does the Internet "Beeline" not work? The next reason is usually found exclusively on mobile devices. Connection may not be possible if the so-called "Three services" package is not connected to the phone. This is a free option. It allows you to use mobile Internet, WAP, SMS, MMS, 3G, 4G, 2G and EDGE. It usually connects when you first turn on your SIM phone. But sometimes the "Three Services" package is disabled.

To check for the mentioned option, you need to dial on mobile device command 067409. After that, you need to press the "Call" button. In response, the subscriber will receive a message with connected services.

Internet "Beeline" does not work? To activate the "Three services" package, you need to dial the request 067409181 on your mobile phone. After clicking on the "Call" button, the command will be processed and the option will be connected. If the "Three services" package was previously deactivated, you can resume its operation by means of a USSD request. To do this, dial * 110 * 181 #.

Data transfer

Internet "Beeline" does not work on your phone? The next reason why this phenomenon can be observed is the disabled data transfer function. In this case, as a rule, the subscriber, in principle, has problems using the SIM card.

To check and enable, if necessary, data transfer on a mobile device, you need:

  1. Android: Open the main menu of the phone and go to "Settings" - "Data transfer". This item is called differently on different smartphones. For example, "Network Settings" may be responsible for data transfer. Check the box next to the corresponding operation (if it is not worth it) and save the changes.
  2. Windows Phone: Turn on the phone and swipe left. Select "Settings" - "Data transfer" in the menu that appears.
  3. iOS: Go to the main menu and click on "Settings". In iOS6 and earlier, the line "Basic" - "Network" is responsible for data transfer. In new operating systems will have to visit " cellular"-" Cellular Data ".

That's all. As soon as the data transfer function is turned on, the Internet should work in full force.

Money

Home Internet "Beeline" does not work? And mobile too? Then you need to check the balance of the SIM card with which the subscriber is working. The thing is that a negative bill or late payment for communication services leads to blocking of Internet access.

What to do? You just need to top up the SIM card account to a positive value. After admission Money Internet access will be unblocked. This applies to both home and mobile networks.

Crash

Is there no use anyway? Internet "Beeline" does not work? It is possible that the reason for this was a common system failure. This is normal and fairly common.

How to deal with this situation? You need to restart your mobile phone or computer. When using the home Internet, it is recommended to disconnect the modem during the reboot, and then reconnect.

Traffic

If the "Beeline" Internet does not work, you can check the amount of the remaining Internet traffic. The point is that the studied mobile operator there are restrictions on the downloaded information. The combinations for checking traffic from Beeline are different. They depend on the tariff plan used. This information must be checked directly with the operator.

If it turns out that the traffic quota has been exceeded, you will need to connect its additional package. Or wait for the beginning of a new month.

Often, Beeline is connected unlimited Internet... Accordingly, there is no traffic limit in it. Instead, the connection speed will drop after downloading a certain amount of information. If the Internet does not work well, you should not exclude excess traffic.

Overload

The following reason is quite common. If the Internet "Beeline" does not work well, but all of the previously listed options for the development of events did not fit, you need to wait a little.

What for? The thing is that the slow operation of the Internet is sometimes caused by the congestion of the telephone lines. In other words, the operator simply cannot cope with the load on the network. Overload usually occurs in the evening, when people come home from work and start actively using the Internet.

You cannot solve the problem on your own. All a subscriber can do is connect later, when the network is unloaded.

Operator work

Internet "Beeline" does not work? It is possible that this phenomenon is caused by work on the lines at the operator's office or some kind of accident. It is impossible to correct the situation on your own under such circumstances. All that remains is to wait and try to connect to the network over and over again.

To find out exactly the reason for the non-working Internet, you need to call the "Beeline" operator and report any problems. The operator will be sure to inform about the work carried out or accidents, if any. In all other cases, you must follow the previously suggested actions.

The last thing to look at is the strength of the incoming signal. In some places, the Internet "catches" badly. There he will either work slowly or not cope with the tasks at all. Changing the location will fix the problem.