How to send by business lines at the expense of the recipient. How to send a cargo by a transport company? What payment methods are available to customers

You can pay for the services of a transport company in several ways:

• Cashless money transfer to the organization's account or in the bank terminal;
• Cash payment. Calculation online on the website, in a personal account or using a special program on a smartphone.

In this article, we will consider all the methods separately and highlight important nuances.

What payment methods are available to customers?

Transfer of money to the account of the organization through the bank

« Business Line»Form an invoice for the client to make a payment. You can order this document yourself, on the official website of the carrier or in the LC, and specifically in the "Journal of dispatches" section.

When transferring money, the money is credited to the account of the organization within 3 working days. If the money has not arrived, but the cargo has already arrived, upon receipt it is necessary to have a payment document, where there is a bank mark.
When ordering delivery to the consignee's door, you must show the payment document to the manager in advance or send it to the email address gso@dellin.ru

Cash way

You can pay for the transportation of goods by depositing cash. Payment is available at any representative office when the client sends or receives a parcel, and if a service is ordered to call the courier.
In the second case, only the consignee can pay the bill, because the final price for the service is determined by measuring the dimensions of the parcel at the company's warehouse.

Online payment

You can pay online in the LC, or in the service when checking the location of the parcel, on the official page of the carrier, in the "Tools" section. You can pay for services thanks to bank cards: Visa, MasterCart, Maestro and Mir.

Cashless payments through the terminal

You can pay the required amount for services by bank transfer at any terminal of the company, except for devices located in the territory of Crimea. Terminals accept the following categories of bank cards: Visa, MasterCart, Maestro and MIR, MasterCart Electronic, PRO100.

Prepayment

You can make a prepayment both in cash and by wire transfer. This operation is performed at the expense of the provision of services in the future. I use the advance payment method to:

• exclude situations when the cargo is not delivered due to unpaid transportation;
• pay for frequent transportation in a package, if it is impossible to pay separately;

Who can pay for TC services?

You can deposit funds for the services rendered:

• shipper;
• consignee;
• third party;

The total amount can be divided among several participants in the carriage, but the price for one service cannot be distributed among several persons. After making a payment, you can always easily track the parcel by track number or invoice number.

The nuances of making payment for international transportation

Customers from Kazakhstan, Kyrgyzstan and Belarus can pay for the transportation of goods only by transferring the amount to the organization's account, by cashless payment to the driver, upon delivery of the parcel or using a mobile application. In the CIS countries, if the recipient pays for the parcel, then the delivery of the goods is carried out in the presence of the fact of payment.

How to get a refund

You can return the money when:

• overpayment;
• cancellation of the service paid in advance;
• return of the deposit;

The refund process depends on how the payment was made:

• if the payment was made in cash, then you can get a refund only in the same way.
• The same procedure is carried out for non-cash payment, while the refund process is carried out only to the client's current account.

Cash refund process

You can make a refund at the nearest terminal of the company. It is necessary to follow the sequence of actions:

• going to the terminal, the client needs to inform the operator of "Business Lines" about the desire to return the payment, the employee will print an application for the return of payment in cash;
• the client must fill out this document, according to the specified requirements, and then transfer it to the operator;
• then you need to wait for the application to be considered, usually this procedure takes 2-3 minutes, and if approved, receive the money.

In order to return the payment, on the day it was made, there is no need to write a statement. You just need to show the operator a receipt.

Cashless refund process

This procedure can be carried out online. It is enough to execute the following algorithm:

• Fill out an application with the appropriate name, the template of which can be found in the "Documents" section on the official website of the carrier. A scanned copy of the passport (for an individual) must be attached to the completed document;
• The finished document must be sent to email personal manager. If there is none, use this address: gso@dellin.ru. You can hand over the statements personally to the operator at any office of the company;
• Then the client needs to wait for the confirmation of the request and collect the money.

Payment block

TC "Business Lines" has a reliable mechanism that ensures the safety of both the seller and the buyer, this service is called "Blocking on payment" and is its own cash on delivery.

The essence of this mechanism is as follows: for example, the seller sends a previously unpaid product to the buyer, but at the same time blocks it until payment is received. those. puts a ban on issuance. The goods arrive at the designated point, the buyer can look at it and make sure of its integrity and working order. Then the buyer pays for the parcel by transfer Money to the merchant's card. The latter calls the office of the company and cancels the blocking, after which the recipient can pick up the cargo.

Transportation of goods is an integral part of the work of many organizations. First of all, this applies to those companies that supply certain goods, including large-sized devices for a variety of purposes. But you do not have to be an entrepreneur to order the transportation of goods in transport companies. Millions of people prefer such methods of shipment to Russian Post in order to save time and be more confident in the safety of the cargo.

One of the largest transport companies in Russian market is Business Lines LLC. However, even considering the size of the company and its experience, it can be difficult to work with. In our article, we will tell you about what nuances you should remember if you were provided with a poor-quality service, and how to write a claim to Business Lines.

What's the first thing to do?

When faced with low-quality indication of services from the side of Business Lines, it is necessary to know some points. The fact is that employees of this company can in every possible way prevent you from collecting evidence of their guilt. This organization is also very characterized by refusals to draw up acts or other papers and even direct refusals to perform their own official duties.

In order to achieve justice and recover the losses incurred, you will need not only perseverance, but also endurance and patience. As practice shows, resolving conflicts with Business Lines is an extremely difficult task. For this reason, it is necessary to immediately estimate the amount of damage, and also decide for yourself how much it will be expedient for you to spend own time and force on the proceedings. In most cases, a decision can only be achieved in court.

But what to do in the first place when you are just faced with a violation? Let's consider the option for both the consignee and the sender.

If you are the recipient

After you have arrived at the place of delivery and found damage:

• In no case do not pick up the cargo immediately;
• Record all damage in a photo or video right on the spot;
• Contact the sender.

Information

If you were supposed to have a certain purchase delivered, then you can also refuse both the cargo and the payment for it and its delivery. In this situation, the cargo will be left at the storage warehouse at Delovye Lines, where the stay is paid. But do not be afraid of this, because such expenses can be reimbursed later in court.

The sender can take your side and deal with the Business Lines himself. If you receive a refusal or he refuses to participate in the situation, then you must demand the drawing up of a full-fledged act in which all damages will be described in detail. In no case do not agree to pay for delivery, because if you make it, then according to the law you will no longer be able to reimburse it.

After you draw up an act or if you are refused, it is already worth writing a claim. Moreover, it may be that you need more than one claim.

Useful advice

The situations that arise with Business Lines can often be completely unpredictable. For this reason, we strongly recommend that you immediately order a call from one of ours so that you can get a full consultation. If the cargo has a high value, as well as if you have already paid for it, you should not neglect legal protection. Consultation with our specialists is free of charge, and we are directly interested in ensuring that your rights are not violated and you are not misled.

If you are a sender

When you receive a notification that the recipient has refused the cargo, you need to contact him and find out in detail the nuances of the situation. It will be extremely useful if he somehow recorded the condition of the cargo with the help of a photo or video or remembers the required details. All this information will help to preliminarily estimate the damage caused to the cargo. Having estimated the approximate amount, you can decide in advance for yourself how expedient the proceedings with Business Lines will be, because it is almost always quite difficult.

You can demand that the transport company deliver it back to you, but upon the arrival of the cargo, do not rush to pick it up. You need to demand from the Business Lines to draw up a full-fledged act, in which all damages will be recorded. If you refuse, we strongly recommend that you hire an expert from the Chamber of Commerce or the Committee for the Protection of Consumer Rights to draw up the act. Turning into less significant organizations may cause the Business Lines to challenge the act and may indeed challenge it.

In addition to the struggle for drawing up a complete act and warning Business Lines about the desire to conduct, you will need this transport company.

Information

The practice of litigation with Business Lines is quite extensive. A special difference between conflicts with this company is that they try to delay the process as much as possible. You should be prepared for the fact that the documents will be unexpectedly "lost", and the words of the company's employees contradict each other. However, almost always the court takes the side of the injured party, because in many respects such an acute unwillingness of the Business Lines to resolve the issue only harms them.

How should a claim be filed?

If you contact current legislation, then the claim has a free form of writing. However, there are unspoken rules for its drafting, thanks to which it will have the maximum possible legal weight as a document.

The claim must consist of:

• Full legal name of Business Lines and their legal address. You can write it out from the concluded contract;
• Your data. Depending on whether you are a legal or natural person, you will need either a full name with a legal address, or full name and place of residence (or registration), including contact information;
• Descriptions of what happened which should be a listing of facts, supported by dates, testimonies, and other necessary data. We strongly recommend that you support the facts of violations with appropriate references to the agreement or legislation;
• Requirements for Business Lines. Based on what happened, you must put forward reasonable demands, the legality of which must be supported by documents or clauses of the contract (as well as legislation);
• Specifying deadlines for solving the problem, after which you will have the right to apply certain actions. That is, you will also need to indicate the consequences of non-fulfillment or complete refusal of this claim.

After that, the claim must be signed, dated and a copy of it must be filed. Since the case with this freight company can be quite unpredictable, we recommend that each of the claims be made not in two, but in triplicate.

Useful advice

We strongly recommend not only to use the advice of a lawyer, but also to involve him in resolving this conflict. If, after two claims on certain actions of the Business Lines employees, the solution process does not get off the ground, the participation of a qualified lawyer will be more than justified. In addition to escorting and careful actions, the chances of reimbursing all expenses will increase dramatically. Indeed, for the trial, it is the pre-trial actions of each of the parties that are of great importance.

Sample claim

Samples of documents

Submission of a claim on the Business Lines website

Today, there is not only a way to submit personally in hand, but also an online claim... It can be submitted in your personal account on the official website of Business Lines. The rules for drawing it up practically do not differ from those described above, except that the form for such an appeal is greatly simplified.

You will need:

• Go to your personal account or register on the site;

• Select the claims section from the menu. To do this, select your username in the upper right corner and click on it;
• Once in the claims log, click on the "Create claim" button.

After opening the form to fill out, you will need to enter the required information. For the most part, the form is a selection of several options for different issues... After specifying the required data, the claim will be created, and you will need to print it, sign, scan and attach an image to the claim. Only after this action can you send it to work.

But what about the documents, you ask? The fact is that you will need to open the claim again and then attach the documents to it. The options offered will include items for a wide variety of copies of papers. But before attaching them, consider the fact that they must be legally correct, have all required signatures, seals or other assurances.

Quite often, there is a need to send a cargo from one settlement to another. There are many options for sending. A small parcel is possible, courier service or through a shipping company. For large cargo, you can hire a transport or also use the services of a transport company. In this article we will tell you how to send a cargo transport company Business Line.

There are two options for sending cargo through Business Lines: sending cargo from an address and sending cargo from a terminal. In the first case, the cargo will be picked up from the address you specified, in the second case, the cargo must be delivered to the nearest terminal of the transport company on your own. You can find the terminal addresses on the Business Lines website.
Consider the algorithm for sending cargo from the transport terminal, since this method is the least expensive. To save time, we recommend that you place a preliminary order for transportation.
1. Go to the website of the transport company
2. Select the item "Send cargo from the terminal"

3. We are looking for the nearest terminal of Business Lines
4. Fill out the order calculation form
4.1. We indicate the dimensions (you can choose three units of measure: m, cm or mm), weight in kg and volume of cargo in m3 (the volume of cargo will be calculated automatically after specifying the dimensions)

4.2. We indicate the nature of the cargo, the hazard class (if necessary) and the declared value. Declared value is the price of the cargo that is taken into account in the insurance. The transport company will compensate you for it if something happens to the cargo.

4.3. We indicate the point of departure, point of delivery and the date of delivery

4.4. Choose additional services if necessary
5. After filling out the order calculation form, you will see the approximate cost of cargo transportation.

6. Next, indicate the details of the sender and the details of the consignee, select the payer and the form of payment.
7. After all the operations have been completed, you just have to print the delivery request, attach the necessary documents and hand over the goods to the transport company.

Payment for the services of Business Lines is possible by bank transfer by account, in cash, online in the tracker, Personal Account or mobile application, as well as by credit card at the terminal. Refunds are possible both in cash and by non-cash payment.

Payment Methods

Bank transfer by account

We will create an invoice for you. You can also order an invoice on the website or in the journal of dispatches of the Personal Account on your own. Payment by bank transfer takes place, as a rule, within 1 banking day.

If the payment has not passed by the time the goods are received, you must have a payment order with you at the terminal with a bank mark. If the mark is electronic, then the stamp of the paying company and the signature of an authorized representative of the organization are required.

To receive the goods at the address, submit a payment order with a note of the bank to your personal manager in advance or send it to.

Cash payment

Payment for carriage in cash is possible at the terminal of dispatch or receipt, as well as at the address of receipt.

It is impossible to pay at the sender's address, since the final cost of transportation is formed after accurate measurements of the dimensions and weighing of the cargo at the dispatch terminal.

Online payment

Payment by credit card at the terminal

Payment for services by bank cards is available at all terminals of Business Lines, except for the cities of the Republic of Crimea (Sevastopol and Simferopol). The following cards are accepted for payment: Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, PRO100, MIR.

Prepayment

Prepayment can be made in the form of cash or non-cash payment against future shipments. The advance payment is used for the following purposes:

• To exclude the situation of non-delivery of cargo at the point of destination in case of unpaid transportation;
• In case frequent transportation cannot be paid separately.

Who can pay for services

• Sender
• Recipient
• Third person

The payment for services can be divided between the parties to the contractual relationship. For example, when ordering the carriage of goods from Moscow to St. Petersburg, the sender can pay only for the service "delivery from the address" so that the goods are delivered to the terminal, and the recipient will pay for inter-terminal transportation and delivery to the address in St. Petersburg, etc. The cost of one service cannot be distributed among several payers.

Features of payment for international transportation

• You can pay for the carriage while on the territory of Kazakhstan, Kyrgyzstan and Belarus only by bank transfer by account or by credit card on the website and in the mobile application.
• Payment is made in Russian rubles
• When sending to / from Belarus, Kazakhstan and Kyrgyzstan, the VAT rate is 0%
• Delivery of cargo in the CIS countries when paid by the recipient is carried out only upon payment

Refunds

You can get a refund in case of an overpayment, refusal of a paid service, or a refund of the deposit. The return procedure differs depending on how you paid for the service:

Cash refunds

If you paid for services in cash, you can return the money:

• on the day of payment - in cash at the terminal
• on another day - by bank transfer to your account

To return the funds on the day of payment, it is enough to show the cashier receipt and cash receipt(if it was issued).

If you apply on another day, fill out an application for a refund (for; for) and attach the documents according to. This can be done at the terminal of Business Lines or remotely: just send the completed application and documents to or by mail of your manager.

The funds will be transferred to the account within 10 days.

Refunds when paying by credit card

To return the entire deposited amount to the card with which the payment was made, it is enough to contact the cashier at any terminal of Business Lines.

In cases where you refuse one of several services and only part of the paid amount is required to be returned, the refund procedure will be the same as when paying by bank transfer.

Refunds when paying by bank transfer

You can return the funds that were deposited by bank transfer on the account without visiting the terminal of Business Lines. For this:

• Fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities) and attach the documents as required
• Send the completed application and documents to your manager's mail. If you do not have a personal manager, email. You can also transfer the completed application and documents to the cashier at any convenient terminal of Business Lines
• Funds will be transferred to the account within 10 days

Refunds to a bankrupt company are made only upon cashless payments after presentation of a letter from the liquidator. You do not need to fill out a return form.

Payment for the services of Business Lines is possible by bank transfer by account, in cash, online in the tracker, in the Personal Account or in the mobile application, as well as by credit card at the terminal. Refunds are possible both in cash and by non-cash payment.

Payment Methods

Bank transfer by account

We will create an invoice for you. You can also order an invoice on the website or in the journal of dispatches of the Personal Account on your own. Payment by bank transfer takes place, as a rule, within 1 banking day.

If the payment has not passed by the time the goods are received, you must have a payment order with you at the terminal with a bank mark. If the mark is electronic, then the stamp of the paying company and the signature of an authorized representative of the organization are required.

To receive the goods at the address, provide a payment order with a note of the bank to your personal manager in advance or send it by e-mail.

Cash payment

Payment for carriage in cash is possible at the terminal of dispatch or receipt, as well as at the address of receipt.

It is impossible to pay at the sender's address, since the final cost of transportation is formed after accurate measurements of the dimensions and weighing of the cargo at the dispatch terminal.

Online payment

Payment by credit card at the terminal

Payment for services by bank cards is available at all terminals of Business Lines, except for the cities of the Republic of Crimea (Sevastopol and Simferopol). The following cards are accepted for payment: Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, PRO100, MIR.

Prepayment

Prepayment can be made in the form of cash or non-cash payment against future shipments. The advance payment is used for the following purposes:

• To exclude the situation of non-delivery of cargo at the point of destination in case of unpaid transportation;
• In case frequent transportation cannot be paid separately.

Who can pay for services

• Sender
• Recipient
• Third person

The payment for services can be divided between the parties to the contractual relationship. For example, when ordering the carriage of goods from Moscow to St. Petersburg, the sender can pay only for the service "delivery from the address" so that the goods are delivered to the terminal, and the recipient will pay for inter-terminal transportation and delivery to the address in St. Petersburg, etc. The cost of one service cannot be distributed among several payers.

Features of payment for international transportation

• You can pay for the carriage while on the territory of Kazakhstan, Kyrgyzstan and Belarus only by bank transfer by account or by credit card on the website and in the mobile application.
• Payment is made in Russian rubles
• When sending to / from Belarus, Kazakhstan and Kyrgyzstan, the VAT rate is 0%
• Delivery of cargo in the CIS countries when paid by the recipient is carried out only upon payment

Refunds

You can get a refund in case of an overpayment, refusal of a paid service, or a refund of the deposit. The return procedure differs depending on how you paid for the service:

Cash refunds

If you paid for services in cash, you can return the money:

• on the day of payment - in cash at the terminal
• on another day - by bank transfer to your account

To return the funds on the day of payment, it is enough to show the cashier receipt and cash receipt(if it was issued).

If you contact on another day, fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities to the requirements. This can be done at the terminal of Business Lines or remotely: just send the completed application and documents to gso@dellin.ru or by mail your manager.

The funds will be transferred to the account within 10 days.

Refunds when paying by credit card

To return the entire deposited amount to the card with which the payment was made, it is enough to contact the cashier at any terminal of Business Lines.

In cases where you refuse one of several services and only part of the paid amount is required to be returned, the refund procedure will be the same as when paying by bank transfer.

Refunds when paying by bank transfer

You can return the funds that were deposited by bank transfer on the account without visiting the terminal of Business Lines. For this:

• Fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities) and attach the documents as required
• Send the completed application and documents to your manager's mail. If you do not have a personal manager, email gso@dellin.ru. You can also transfer the completed application and documents to the cashier at any convenient terminal of Business Lines
• Funds will be transferred to the account within 10 days

Refunds to a bankrupt company are made only by bank transfer after submitting a letter from the bankruptcy commissioner. You do not need to fill out a return form.