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Magnet - Complete arbitrariness! How to contact the Magnit Cosmetic hotline? Thunder phone number of the personnel department.

We ask you to understand the current situation and help the team of MM "Kudepsta". On February 19, 2013, the acting director Mishchenko M.M. was presented to us with an explanation that the current director Serebryakov O.V. was tired and could not cope with his duties on the same day Mishchenko announced that she would clean the store and ordered Oksana Trunilova (cutting department) to remove counter sausage products (neck, smoked meat, brisket, etc.), the expiration date of which expired in 5-3-2 days. After the store closed, all the store's products were put into boxes and loaded into the trunk of Mishchenko's own car No. 729 TKN, the witnesses were the commodity manager Stepacheva A, Kryzhanovskaya A, a private entrepreneur (a stall opposite) Vasilisa Denisenya. This approach to the not yet expired goods continued for more than a week. And all the employees of MM “Kudepsta” were charged with theft: “you are all thieves, your relatives and friends also help you plunder the store, and therefore there are such shortages!” .Began a total unreasonable check of buyers, especially relatives, and those who simply greeted the sellers. Many of us have been working in this store for more than two years, and some of us live in Kudepsta, and it is natural that we greet and communicate with customers, but we are forbidden to do so. How can we be in this absurd situation. The next question that interests us is when you can buy groceries you can buy groceries at home. Kozira, an intern at ZDM Kudepsta, did not allow us to shop until the store closed and suggested that the workers go to the market on their day off. And the director explained that it was possible to break through only after the store was closed, while it was impossible to put off the goods anywhere, and when she saw that we had put the goods aside, she took them out and took them to the shelves and began to demand that we write explanatory notes. At 21:00, unfortunately, there are no longer always those products that I would like to buy. 1 rule of trade is to attract buyers and support your company, your store, and in our case, both the director and the deputy are sent to competitors in the market and stall. There is constant talk that they will remove the old employees of the store. And when the merchandiser Khlystova A.A. interceded for us, the persecution began - Marina Mikhailovna accused Khlystova of stealing two bottles of champagne and a cake, which she broke for her money on March 8, 2013 from the cashier Kostyan and congratulated the team after work. The check for the purchase was presented to the director and then lay in the staff room. However, Mishchenko said that she did not see the check and that two champagnes and a cake were missing. When we asked to print a sales receipt for this amount of 466 rubles, the director refused and said that it was impossible. On 03/22/2013 at 8:30 we had an emergency, a trainee Mishin L. was hit by a trolley (649 kg) and severely injured his leg. Only at 10:00 he was sent to the hospital, but Marina Mikhailovna warned him not to take the hospital “the briefing with the trainee was not carried out”, she called him all day and convinced Lyova that if he took the sick leave and filed for an industrial injury, he could lose his job (he has three children). 03/19/2013 Mishchenko M.M. transferred those employee Lyuba Pochevalova to the sellers of the cutting department, although it was on that day that Kryzhanovskaya (cutting department) left the vacation. but no one was paid anything. Now, due to the transfer of Pochevalova (she called the hotline because of harassment against her and suffered a nervous breakdown, and was on sick leave), we were left without a cleaner at all. We want to know if we will be paid for mopping? On 03/10/2013, before the audit of the store at the second checkout, the cashier Ermakova checked the written-off products (deformed canned food, tomato juice, peas, etc. in the amount of 2000 rubles). Mishchenko explained that this money was taken from the safe, cashiers' surpluses. But we doubt it very much. The duties of the 1st post are not fulfilled, shopping baskets and carts are not at the entrance, but under the cash terminals, customers have to take baskets under the cash registers, and Mishchenko does not let go of the phone all day long. Very often she is not in place and when making adjustments we are looking for her throughout the hall, and in the back rooms, people are indignant, there are long queues. With the advent of Mishchenko, the cashiers steadily began to have shortages, and then it turns out that she was punching something without informing the cashier. We are forced to put the cash registers on the password. When an exchange is brought, there is often no exact amount, either a surplus or a shortage, Mishchenko explains this by the fact that she checks us. But not during rush hour! The safe is also a mess. Why does she make the cashiers consider the safe, because they do not have access to it?! Recalculation of cashiers is carried out 1 time, instead of 4. And when cashiers have big shortages, then for some reason it is not recalculated in the presence of the cashier. KTU and KS are put biased, according to likes and dislikes, and not according to the result of work. When we asked Mishchenko why KTU is like that, she said that Bokov forbade her to set KTU high. By standards, the hours of work are set every day, but we don’t have this in our store, no hours, no KTU, no speed of the cashier. And when Kryzhanovskaya called the hotline, they hung out a clock for us. Where many employees were missing for 1, 2, 3 days. For several days now, there has been no change in the store. Buyers are indignant, shouting at the cashiers, and just when it is necessary to somehow calm people down, Mishchenko disappears from the 1st post. What do we do when there is a queue for change on the other side of the cash register? Although by standards we are forbidden to ask for money from buyers. The closing of the store takes place without employees Kozira and Mishchenko always close the store together. I would like to clarify the situation with the lunch breaks. Mishchenko demands that we go to lunch one at a time, and if there are 9 people in a shift, then the last one goes around 17:00, or even later. Are there really such strict standards in the company? Is it allowed to take a 5-minute break after 2 hours of sitting at the cash register? How can you trust such a large and problematic store to trainee merchandisers, trainee director and trainee ZDM??? We would like to be led by a competent and honest director. Indeed, under Serebryakov O.V, our store took 3rd place in the Sochi branch. We can confirm all the facts stated. We look forward to your response and clarification. Sincerely, the team of MM "Kudesta"

In order to contact Magnit specialists, all you have to do is call the contact number 8-800-200-90-02. But you can do this only from 06:00 to 00:00.

Free hotline

For those persons who are on the territory of Russia, a call to the number 8-800-200-90-02 is completely free.

Working hours of the Magnet hotline

As mentioned earlier, you can contact Magnit employees from 6 am to midnight Moscow time. At the same time, directors of branches and departments, as well as category managers and heads of departments, will consider your questions and take action on your issue in a short time. Additionally, all issues are controlled by the General Director of the Magnit network.

When contacting the hotline, you will need to indicate the city in which you made or are going to make a purchase, as well as the address of the store where the incident occurred. In addition, specialists will need more facts - what date it happened, what prices were for products, if it is important, as well as names and surnames. If you have a question regarding the purchased products, you will need to provide the following data:

The exact name of the product you are purchasing.
The manufacturer of this product.
The date on which the item was produced.
The address where this item was purchased.

Your question or claim will be considered within five days after you contacted the hotline. After that, specialists will contact you to provide feedback.

What can be found out by phone?

So, what exactly can you find out by calling the hotline? It:

The presence of a particular product in the store or hypermarket that interests you. To do this, you will need to press the number 1 in the voice menu. In addition, such information can be found directly in the store where you purchase products.
Any complaints can also be left directly by calling the hotline. So, if you need to leave your dissatisfaction about the store itself or its employees, then first you need to press 1, and then again 1. If you didn’t like the products of this network, then you need to press 1, and then 2. If the question concerns work of the driver, then you need to press the number 1, and then the number 4.
Additionally, by phone you can find out the cost of the goods. This service allows you to find out the price of a particular product without leaving your home.
If you have lost things or products in the store, you can also find out about them through the hotline. To do this, in the tone mode, you need to press the number 1, and then describe the problem you have to the operator. After that, the administrator, in whose store you purchased the goods, will be notified about the loss. In the event that the find is found, you can pick it up the next time you visit the store.
Here you can also solve the issue of employment. To do this, you will need to select the number 2 in tone mode. And then get acquainted with the vacancies that the network is ready to offer and fill out the appropriate form.

In what case can support not be able to help?

In the event that you have lost something in the store, in order to pick it up, you will need to contact the store directly.

Other contact methods

Appeal on Magnit's website

In order to write your appeal to the employees of the Magnit network, you need to follow the link. In this case, you will be taken directly to the "Contact Us" form. This form was created specifically to receive complaints from buyers of the Magnit network. All feedback submitted through the form is forwarded to highly qualified professionals who review it within five days and take appropriate action.

So what do you need to do during form submission?

Indicate as much information as possible regarding the appeal - when the purchase was made, what was the price of the goods, what was the name of the specialist, and so on. If there is a check for the purchased goods, then it is advisable to attach its scan. All this will help to process your appeal as quickly as possible.
If you have a question about the quality of the goods sold in the Magnit network, then it is also advisable to indicate all the data available on the package, starting from the name and manufacturer of the goods and ending with the date of production and the address of the store where the goods were purchased. In addition to text appeal, links or images can also be placed here.
During the appeal, it is strongly recommended to avoid insults and obscene language. If direct speech is quoted, then such a lexicon must be replaced with symbols. If these recommendations are not taken into account, then the appeal will not be considered.
The appeal received from the buyers is considered within five days (mandatory working days). If you need to know the result of the consideration, then you need to call the hotline.

Email

In order to contact the company's specialists, you need to write to info@magnit.ru. By the way, you can leave your appeal in other ways:

Competence of Magnit operators

Despite the fact that specialists are trying to resolve all customer issues, this is not always possible in favor of buyers, as evidenced by numerous reviews on the network.

No self-respecting supermarket can do without customer feedback. The Magnit trading network also has its own service. The hotline and telephone are free of charge, which makes the help of specialists more accessible, and the store itself is closer to visitors.

Buyers should remember that the contact center is the easiest way to maintain the high quality of goods in the store and the proper level of work of sellers. After all, it is constant communication with customers who seek support that allows you to track all the shortcomings and difficulties that arise. It is timely reports of emerging problems that make it possible to maintain a high level of service in the chain of stores, therefore, you should not refuse calls and communicate with call-center employees.

Those who wish to contact the contact center specialists should choose between the two forms of communication that currently exist. Buyers have the opportunity to use:

Magnit hotline phone;
e-mail, where you can send questions, wishes and complaints.

In the first case, it is enough to dial a special service phone number 8-800-200-90-02 and wait for the consultant's response. The conversation will be absolutely free if the call is made from Russia. For calls from foreign countries, the standard rates set by the mobile operator will be used.

Those wishing to use e-mail should send letters to info@magnit.ru. The mandatory information that must be provided in the letter is the city and address of the store where the incident occurred, which caused the need to write an appeal. It is important to remember that with the most detailed description of what happened, you can get the most effective and quick return.

HR phone number

People who want to get a job in a trading network are actively interested in the contacts of the personnel department. But there is no single telephone number for the personnel service that applicants could call. Each city has its own number. To find suitable contacts, you need to:

go to the official website of the store;
indicate the desired geolocation (the city where the applicant is going to work);
switch to the "work in the company" section;
click on the item "contacts for applicants";
clarify the appropriate department or vacancy, if necessary.

After that, it remains to use the data received and contact the personnel department (or send a resume).

Magnet - hotline for employees

It should be noted that Magnit does not have a free hotline for employees. They should use the standard methods of communication with support operators described above.

But it is necessary to mention that the store actively supports the attraction of new employees. Especially for them, the official portal describes in detail the procedure for applying for a job. It includes the following steps:

filling out a special questionnaire;
its review;
HR department response
interview;
testing;
verbal contract of employment;
conclusion of an agreement.

After signing the contract, the new employee can start working.

Write a complaint about an employee

It is not provided in the trading network and a special form of complaint against an employee. In this case, you just have to write an email or call support specialists. At the same time, there is a statement on the official website that each appeal will be considered, and even the general director monitors the procedure for processing incoming messages. That is why everyone can safely write a complaint and wait for the reaction of support operators and specialists responsible for working with buyers.

The customer support service of the federal network "Magnit" works for customers daily from 07.00 to 23.00 Moscow time.

A single toll-free support number "Magnit":

8800 200 90 02

Free calls from any mobile and landline numbers in Russia. When contacting, you must specify the address of the Magnit store.

If you have a complaint about a problem or incident, when you call Hot Line Magnet indicate as many exact facts as possible (dates of visit to the store or hypermarket, prices, names and surnames of employees). Are you dissatisfied with the quality of Tander's private label products? Then we need data from the packaging: product name, manufacturer, production date and place of purchase. Please be prepared to provide the required information. This will help us resolve any issues as quickly and efficiently as possible.

Directors of departments and branches, heads of departments and category managers will consider your questions and complaints as soon as possible and take the necessary measures. The process of reviewing and solving problems is controlled by the General Director of the company.

Hotline number for applicants:

8800 700-63-03

All calls to the personnel service number are free of charge in Russia. The contact details of the personnel department for applicants at Magnit and Magnit Cosmetic from all regions of Russia are published on the official website of Magnit: magnit-info.ru/work/contacts/.

Online customer support Magnet

Support service specialists accept requests and feedback from Magnit and "Magnit" customers to a single official email address info@magnit.ru. Please include as much precise information as possible in your letter — the date and time of your visit to the store, the names of employees, the nature of the problem or request, and any other clarifying information. Additional information will help us respond as quickly as possible and resolve any issues.

You can take a photo or scan the purchase receipt in Magnit and attach it to the letter. In this way, we will get the most accurate information about the date and place of purchase and will be able to track the transaction through the database.

You can also write an appeal on the official website of Magnit through the feedback form.

In the application you will find complete information about discounts, promotions and special offers in the nearest supermarket or Magnit hypermarket.

Cities in which Magnit retail stores provide their services

The support service works for customers of the supermarket chain in all regions and in most major cities of Russia:
Moscow and St. Petersburg, Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk, Koryazhma, Kotlas), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod, Stary Oskol, Gubkin) , Bryansk region (Bryansk, Klintsy, Novozybkov), Republic of Buryatia (Ulan-Ude), Vladimir region (Vladimir, Kovrov, Murom, Alexandrov, Gus-Khrustalny), Volgograd region (Volgograd), Vologda region (Vologda, Cherepovets, Babaevo) , Voronezh Region (Voronezh, Borisoglebsk, Rossosh, Liski), Republic of Dagestan (Makhachkala), Jewish Autonomous Region (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino - Balkar Republic (Nalchik), Kaliningrad Region (Kaliningrad, Sovetsk, Chernyakhovsk, Baltiysk), Republic of Kalmykia (Elista), Kaluga Region (Kaluga, Obninsk), Kamchatka Territory (Petropavlovsk-Kamchatsky, Yelizovo), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk, Kondopoga, Kostomuksha, Segezha), Kemerovo region (Kemerovo, Novokuznetsk, Prokopyevsk, Leninsk-Kuznetsk, Mezhdurechensk), Kirov region (Kirov, Kirovo-Chepetsk, Vyatskiye Polyany), Komi Republic (Syktyvkar, Ukhta, Vorkuta, Pechora), Kostroma region (Kostroma, Bui, Sharya), Krasnodar region (, Sochi, Novorossiysk, Armavir), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk, Zheleznogorsk, Kurchatov and others cities), Leningrad region (Gatchina, Vyborg, Sosnovy Bor, Vsevolozhsk and other settlements of the region), Lipetsk region (Lipetsk, Yelets), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk, Apatity, Severomorsk, Monchegorsk, Kandalaksha, Kirovsk), Nenets Autonomous District (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod, Dzerzhinsk , Arzamas , Sarov), Novgorod region (Veliky Novgorod, Borovichi, Valdai), Novosibirsk region (Novosibirsk, Berdsk, Iskitim, Kuibyshev), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel, Livny, Mtsensk), Penza Region (Penza), Perm Territory (Perm), Primorsky Territory (Vladivostok), Pskov Region (Pskov, Velikie Luki), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa, Sterlitamak, Salavat, Neftekamsk, Oktyabrsky), Rostov Region (Rostov-on-Don, Taganrog, Mines, Novocherkassk), Ryazan region (Ryazan, Kasimov, Skopin), Samara region (Samara, Tolyatti), Saratov region (Saratov), Sakhalin region (Yuzhno-Sakhalinsk, Korsakov, Kholmsk, Okha ), Sverdlovsk Region (Yekaterinburg, Nizhny Tagil, Kamensk-Uralsky, Pervouralsk, Serov, Novouralsk), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk Region (Smolensk, Vyazma, Roslavl), Stavropol Territory (Stavropol), Tambov Region (Tambov , Michurinsk, Rasskazovo), Re Republic of Tatarstan (Kazan), Tver region (Tver, Rzhev, Vyshny Volochek), Tomsk region (Tomsk, Seversk, Strezhevoy), Tula region (Tula, Novomoskovsk, Donskoy), Tyva Republic (Kyzyl), Tyumen region (Tyumen), Udmurt region Republic (Izhevsk, Sarapul, Votkinsk, Glazov), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk, Magnitogorsk, Zlatoust, Miass, Kopeysk), Chechen Republic (Grozny), Chuvashia (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous District (Salekhard) and Yaroslavl Oblast (Yaroslavl).

Changes are possible in the list of regions and contact details of Magnit. Check up-to-date reference information on promotions, discounts and special offers on a single and free hotline number Magnet(inquiry service): 8800 200 90 02 or on the official website www.magnit-info.ru. Customer support and help desk are open seven days a week from 8 am to 11 pm. All information in this section is current as of August 2019.