Catering and hospitality universities. Specialty "Hotel business": who to work with

The hotel business is an industry that is becoming more and more popular every year. A modern manager must combine various aspects, ranging from impeccable knowledge of the profession itself to reliable information about current trends in the global market. It should be noted that the competitiveness of the enterprise will depend on the manager.

A business built on a good level of service will certainly develop and expand. The hotel specialist must capture the various aspects of the hotel itself and bring them together. Only an established system will allow you to make a profit and develop.

What you should pay attention to?

The profession of "hotel manager" requires constant development of one's own personality and professional skills. The employee must be:

• open;
• sociable;
• moderately respectful and helpful;
• tolerant, etc.

This business does not accept negligence and relaxation. The employee must "save his face" regardless of his condition and the impact of any circumstances. Only such an approach will achieve really great results.

The hotel business cannot exist without a qualified manager who must constantly keep pace with the times.

The 21st century brings a large number of changes to everyone's life, and therefore it is not enough to have information, it is necessary to learn how to manage it correctly.

The profession requires a certain experience that would allow you to manage your employees as efficiently as possible. The manager must self-actualize, as this will affect the level of his satisfaction and happiness. According to many recognized experts in this profession, adaptive quality will play a big role - the ability to get used to rapidly changing conditions.

Of course, with this approach, the business will begin to develop, demonstrating high quality and attracting an increasing number of customers. Not surprisingly, the demand for professions related to the hospitality industry is constantly growing. Everyone wants to find a job that will stimulate the all-round development of the individual.

Advantages and disadvantages

A business built in the service sector has always been very popular. You need to start with the fact that the staff is involved in the full maintenance of the hotel. Without it, it is impossible to imagine the normal functioning of the entire system:

• cleaning;
• accepting orders for various types of delivery;
• purchases;
• dry cleaning;
• transportation of luggage, etc.

Every little thing will leave a certain imprint on the business. Professions related to hotel service must control the work of staff, quickly responding to any changes. Where necessary, valuable guidance is given, during which their implementation is analyzed in detail.

In addition, he puts his eloquence into action if it becomes necessary to communicate with dissatisfied customers. All situations are unique, and therefore one must be prepared for any set of circumstances. The profession of a manager is also associated with constant communication with newcomers who replenish the staff. Your task is to select the best shots and put them into the common cause by giving an introductory part.

A business that has an attentive manager will be much more efficient because he can quickly respond to changes in the team. Any conflicts and internal strife should be stopped at the stage of inception.

Labor optimization is one of the priority areas of activity that will improve the existing business.

The main advantages include:

• Manager position and experience gained. As practice shows, the acquired skills can strengthen any other business.
• High level of income. Specialists who know their business well may not receive tips as often, but the salary will be more than sufficient.
• Growth prospect. A specialist working in a hotel service can apply for a promotion after a few years of work.

The main disadvantages include:

• Nervous work. It is worth noting that any hotel consists of a large number of employees, and each of them can give vent to emotions. We must not forget about the guests, who are not always distinguished by their upbringing. The task of the manager is to quickly solve the problem that has arisen, while controlling the internal order. As practice shows, few people can withstand so much stress.
• Lack of work schedule. The specifics of working in a hotel is associated with irregular work and the absence of days off. Even while on vacation, you can get a call from your new employee who will not know how to act in this situation. To prevent even bigger problems, it is necessary to give a detailed telephone consultation, and then fix everything in a personal meeting.

Does a maid need a higher education?

Of course, higher educational institutions do not graduate graduates: bartenders, doormen, maids, etc. We are talking about working specialties, for which the level of secondary vocational education will be sufficient. Institutions "supply" the hotel industry with general managers, who, if necessary, can be included in various aspects of activity.

Future specialists should understand one thing: the hotel and restaurant industry does not involve phased training, obtaining a diploma and then looking for a job. In this case, it is necessary to try from the first courses to feel for yourself all the specifics of future activities.

For students studying in this direction, the possibility of combining work and study will play a big role.

A successful career is built over many years, and therefore an early start is the key to early success. While other students will absorb tons of information that is not always applicable, you will develop as a practitioner. By the time they graduate from high school, many students are already starting to take managerial positions.

Before choosing this direction of training, you need to think several times. Success in this area is achieved with great difficulty, since "hospitality" should simply settle in a person. For example, a waiter is a job that requires constant movement, and the amount of energy costs is comparable to the workload of a miner. To remain effective throughout the day, you must have good physical fitness.

What difficulties can you face?

Each employee should forget about the bad mood and share only the positive with his clients. Your inner experiences should not affect the result of labor. The work of an administrator includes many aspects, and therefore the level of responsibility is several times higher. Throughout the shift, you have to answer dozens, if not hundreds of questions. At the same time, one should not lose self-control when communicating with an “uncomfortable interlocutor”.

On days of full load, you may need the help of colleagues, you need to be prepared for this. It would seem that it is difficult to stand at the counter and give orders. But the result of the work of the entire hotel will depend on the correctness of the issued order. Each employee is part of a large mechanism that must be maintained in working order.

Not every student can normally combine work with study, you have to sacrifice something. Everyone chooses his own path, but achieving high positions is impossible without obtaining a specialized education. Working in a prestigious institution, one must be prepared for the ever-increasing demands: appearance, knowledge of a foreign language, etc.

Admission to a university deserves special attention, since training will be quite expensive. The number of budget places is insignificant, and the competition for a place varies from 7 to 20 people. Having chosen a university, you need to decide on a future specialty, since the specifics of the work will be different.
For example, an economist-manager and a manager-organizer perform different tasks. The specifics of the work of an economist is associated with the development of a strategy and the construction of a pricing policy in changing market conditions. The organizers control the service process, ensuring the order and efficiency of the team.

Nowadays, more and more young people are interested in the specialty of hotel business, because with such a profession there is every chance to really quickly climb the career ladder and have a big income. However, before choosing the hotel business, you need to clearly understand what kind of profession it is, what duties it carries, its nuances and features.

Specialty hotel service

Graduating from a university with a degree in hotel service (specialty code 43.02 11), and after working on it, the graduate must:

• monitor the creation of comfortable conditions in hotels,
• solve organizational and strategic tasks,
• to organize really comfortable conditions for clients and consumers,
• keep clean and tidy,
• work with customer reviews and complaints, and promptly eliminate them.

So, working in the specialty hotel service is really an outstanding and serious matter.

Specialty hotel service - colleges

The opportunity to receive secondary vocational education in this specialty is provided by:

• Sestroretsk Lyceum S. I. Mosin;
• Nizhny Novgorod College of Small Business;
• Sergiev Posad College;
• Tuapse Social and Pedagogical College;
• Regional College of Entrepreneurship, Perm;
• Rybinsk Industrial and Economic College;
• Ural College of Business, Management and Technology of Beauty, Yekaterinburg;
• Rostov College of Fashion Industry, Economics and Service;
• Perm College of Professional Technologies and Design.

Moscow colleges with a specialization in hotel service

• College "Podmoskovye", Klin (Moscow region, Klin district);
• Hospitality and Management College No. 23, Moscow;
• College of Urban Planning, Transport and Technology No. 41, Moscow;
• Polytechnic College No. 50, Moscow;
• Educational complex "South-West", Moscow;
• Moscow College of Management, Hotel Business and Information Technology "Tsaritsyno".

Specialty hotel business in St. Petersburg

• St. Petersburg Technical College of Management and Commerce;
• Leningrad Socio-Pedagogical College;
• Petrovsky College, St. Petersburg.

Hospitality specialty

This job includes duties such as:

• control of accommodation services, managers,
• organization of staff work,
• control of service and booking services, the work of the company's logistics center.

Of course, all these responsibilities can vary and depend on the specific position. In any case, you need to understand that the hotel business is a specialty that requires dedication and great self-control.

Hospitality specialty

This specialization includes:

• solving issues of customer accommodation and their comfort,
• solving money issues
• management of employees and control of the work of all services related to booking, accommodation, as well as maintenance.

In addition, an expert in the hotel business must be attentive and communicative, easily resolve any issues and have nerves of steel.

Universities specializing in hotel business (hotel service)

Those who have already made their choice are most likely worried about the question: - "Which university is it better to enter?". If you are attracted by the specialty of hotel business, Moscow universities conduct an annual recruitment for it. So, you have every chance to enter such institutions as MGIIT or the Academy of Law and Management. But those who want to get a specialty in hotel service after the 9th grade will open the doors of the college of small business number 48 or the college of hotel management. When choosing universities in Moscow with a specialty in hotel business, you can pay attention to the Moscow State Institute named after E.R. Dashkova, who produces real experts.

Universities of Moscow with a specialization in hotel business

To get higher education in this specialty provide:

• Russian State University for the Humanities;
• Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
• Russian New University;
• Russian State Social University;
• Institute of Tourism and Hospitality (Moscow) (branch) of the Russian State University of Tourism and Service;
• Gzhel State University;
• Russian State University of Physical Culture, Sports, Youth and Tourism;
• Moscow State University of Communications of Emperor Nicholas II;
• Moscow Humanitarian and Technical Academy;
• Moscow Humanitarian University;
• Peoples' Friendship University of Russia;
• Moscow Humanitarian Institute named after E.R. Dashkova;
• Academy of Labor and Social Relations;
• Domodedovo branch of the Russian New University;
• Moscow University of Public Administration.

What to work after graduating from high school?

Those who are going to get a specialty hotel service, who to work after completing their studies, are primarily interested in. Where to work in the specialty of hotel service? Having received such an education, you can work as a hotel administrator or porter. But those who have completed their studies in the specialty of hotel business can get a job as a manager of a hotel, hotel or restaurant. You can work as a deputy or general manager. And those who are specialists in the hotel business can hold various managerial and administrative positions in hotels or restaurants.

It is believed that working in the hospitality industry is a great opportunity to see the world, meet interesting people and earn good money at the same time.

That's right‚ but above all it's work! One where you need to find a common language with different people - capricious and accommodating, stubborn and accommodating, rude and polite. Specialists in this industry need to have certain qualities and, first of all, feel the line that cannot be crossed. So, the willingness to help should not become an obsession, but develop into familiarity. Nevertheless, thousands of people love their job and will not change it for any other, because it has many advantages.

Tourism manager

Profile training can be done at the Moscow State Linguistic University, Moscow State Institute of Tourism Industry. Yu. A. Senkevich and others.

Travel agent

In operating companies, as if in production, they put together all the components of the tour, set a price, and then send the finished product to the “shop” - a travel agency. This is where people come who want to go on vacation! The task of a specialist is to suggest where it is better to go with children, what the newlyweds will like, and where people of the older generation can receive medical treatment.

The agent answers calls from clients, looks for suitable options for them, concludes an agreement and draws up other necessary documents. Communication with buyers takes up 70% of his working time, so it is better for closed people to look for something else! You need to be a sociable and charming person, have an excellent memory, do not miss a single detail. First of all, you need to understand what the client wants, and then be able to describe the resort in such a way that the buyer immediately begins to pack his bags. At the same time, the information must be true, otherwise the dispute between the parties will subsequently have to be resolved in court.

A travel agent needs to have iron restraint and a balanced character: he solves all the problems that arise, it is him that customers call for any questions (departure delayed, they don’t like the food or the room, etc.).

Administrator

At the hotel, guests are met by a universal receptionist. He is responsible for the registration and settlement of guests, he can tell the guests where the shops or bus stops are located, what services the hotel offers. His duties also include monitoring the execution of customer requests, informing other hotel services about arrivals and departures. In small hostels, he acts as a cashier, takes phone calls and makes reservations. In large complexes, several administrators can work at the front desk at the same time. By the way, in chain hotels they have the hardest time: there are a lot of corporate requirements - these are the rules of the guests, and the mandatory uniform, etc.

Only a stress-resistant person with impeccable knowledge of etiquette, psychology, and service principles can successfully work in the hotel business. In no case should you be indifferent to the client, ignore his requests - having objectively assessed the situation, the specialist needs to be able to take the necessary measures as quickly as possible. Moreover, the administrator must have a share of healthy cynicism, so that in the event of claims being made, he should not take them personally: the dissatisfaction of the guests is usually not directed at an individual employee, they are not satisfied with the service as a whole.

Both people with a secondary vocational education and can become a hotel administrator. The main thing is work experience and knowledge of a foreign language. In some cases, there may be age restrictions or requirements for appearance, gender.

All hotels around the clock, in small hotels at night the administrator can replace the porter. If the first is engaged in “external activities” (visitor registration), then the second is responsible for the coordinated work of all internal services. He controls the delivery of luggage to guests, the work of messengers, keeps a duty log, submits reports to the accounting department, coordinates many private issues, for example, the number of guests with the restaurant administration, etc.

A person with a secondary education and basic knowledge can be accepted for this position. Before starting work, the employee must familiarize himself in detail with the regulatory documents on service issues and the rules of the hotel.

It should be noted that the porter will most likely have to deal with conflict situations that often arise when serving customers. This means that he needs to have good communication skills and firmness of character in order to be able to smooth out sharp corners and find effective ways to resolve conflicts. Tact, attentiveness, good memory are also useful. Usually porters work in shifts and receive about 35,000 rubles. plus tips.

This specialist accompanies tourists on hikes, bus tours, cruises, and excursions. Throughout the route, he tells guests about the sights and traditions of the country, helps them communicate with the local population, for example, in shops when buying souvenirs or in cafes. This work is not easy, because the guide spends most of his time on his feet, being responsible for travelers. So the profession is not suitable for those who love peace - it is for energetic and enterprising people!

A good specialist is sociable, polite, punctual. He has to work with different clients, so you need to have patience and endurance. An excellent sense of humor, resourcefulness, a broad outlook are the qualities necessary for a guide, because sometimes tourists ask rather tricky and unexpected questions. In addition, a lot depends on the personal charm and charisma of a specialist, on whether he loves his job. A negligent, tongue-tied and indifferent guide can spoil the impressions of tourists even about the most beautiful and unusual monuments.

In addition to the local dialect, the guide needs to speak at least two. Elementary knowledge of psychology and medicine will also help in the work. To be successful, you need to have a specialized education, although there are exceptions when emigrants are accepted for a position, who have lived in the country for a long time and are able to talk about its culture and customs.

Sooner or later, most people have to use the services of hotels. Arriving on a business trip, visiting relatives or being in the city for entertainment purposes, guests choose a hotel to their liking and rent a room for a certain number of days.

Depending on the class of the institution, the attendants can offer customers a set of standard services or some additional service.

Who works in hotels

The hierarchy of hotel staff is essentially the same as in many other organizations: there is a middle management and top management.

In order to take a position of the lowest level, it is enough to have diligence and discipline, and managers cannot do without special education (faculty of "Hospitality"). Whom to work after graduation is decided by the graduates themselves, focusing on the specifics of the knowledge gained and their personal preferences.

Tasks of the hotel staff

It is on the shoulders of service workers to ensure the round-the-clock functioning of the hotel. Cleaners and maids are engaged in cleaning and maintaining cleanliness in the rooms, corridors, halls, stairs and in the courtyard of the hotel. Other employees take orders from customers, deliver their food and purchases, help with loading and unloading luggage, keep their clothes and shoes clean, and perform a host of other similar tasks. The advantage of such relatively simple professions is the absence of the need for special training, for example, at the Faculty of Hospitality. Who can work without experience and skills is a maid or a cleaner.

Such employees practically do not communicate with the guests. In extreme cases, short dialogues on general topics are acceptable.

Students who have chosen the specialty "Hotel and Restaurant Business" are studying the features of functioning or hotels and management activities in such a structure. Who can work after graduation? Manager, administrator, or manager.

Responsibilities of a Hospitality Specialist

Middle managers take on the following responsibilities:

1. Supervision of the work of service personnel.
2. Formulation of valuable instructions, selection of their executors and monitoring the quality of the work performed.
3. Monitoring compliance with the internal rules of the organization.
4. Monitoring compliance with the necessary sanitary and hygienic standards.
5. Communication with clients, conflict resolution (within their competence).

In addition, a software specialist can advise, instruct newcomers and conduct internships. His duties often include interviewing applicants for vacancies, as well as their selection.

An important task of a specialist manager is to monitor what mood is present in the team and correct it. A good employee is able to analyze the situation in time, predict its development and optimize this process (resolution of internal conflicts, proper selection of personnel, application of incentive measures and penalties).

Many of the tricks from this list are taught in various educational institutions at the faculty of "Hospitality" (who to work and what specialty to choose, the student should decide before entering).

Benefits of being a Hospitality Specialist

Choosing such a profession, people count on the following privileges:

• Gaining experience in the field of management, which is useful not only for advancement in the hotel business, but also for work in many other structures.
• Such workers receive very decent wages. Rank specialists are not entitled to tips, but their salary is several times higher than the official earnings of porters and maids.
• As a rule, conscientiously working as a hotel service specialist, you can count on a quick promotion.

Many young people do not think about their future specialty when studying hotel business. They decide who to work with after gaining minimal experience, studying their capabilities and market requirements. That is, they perceive it as a start for a career.

Disadvantages of the profession

The disadvantages that characterize this type of activity include the inevitably high nervous tension of executives, as well as the lack of a normalized working day.

Students who wish to work in this industry must carefully weigh all the nuances before studying the hotel business. Whom to work with, they decide for themselves, but you need to remember that this business is always working with people with different temperaments, characters and levels of culture. Both among the guests and among the staff there can be impolite, upset and even rude people. The specialist must be able to find a way out of various delicate or conflict situations in order to maintain the institution's reputation and customer loyalty at the highest level.

Hotel business: who to work and where to study?

Modern educational institutions offer those who wish two opportunities for obtaining education in this area:

1. Diploma.
2. Postgraduate.

The first is traditional education with a bachelor's degree at the end of the course. Postgraduate education can be used by young professionals or already established employees of the hotel industry who want to improve their skills. The result of such training is a master's degree.

Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (who to work after graduation, you can ask the admissions committee or study relevant publications). In addition, many educational institutions in Switzerland, France and Poland constantly invite applicants.

What is required to master the profession

It must be said that not every person can be a specialist in hotel service. To effectively perform managerial functions and be a useful employee for the organization, the student will need pragmatism, rational thinking skills, patience and certain leadership qualities.

At the moment, there is a certain bias towards supply in the labor market, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have every chance for a successful career. In addition, the training program includes a large number of universal subjects that can be useful when working as a manager or HR specialist in an organization far from the hotel business.

Knowing who can work after graduating from the "Hospitality Business", young people should take into account the specifics of their future profession. Only in this way will learning be interesting, and work will become a favorite pastime.

What is a Hospitality Specialist? The same manager, administrator. In general, he has the same responsibilities as managers in restaurants or large shopping centers.

Demand

Payability

Competition

entry barrier

prospects

Story

The first mention of hotels was found in manuscripts dating back to 1700 BC: the famous code of laws of the Babylonian king Hammurabi orders tavern owners to inform on their guests. The functions of service personnel in ancient hotels were taken over by the owners of these establishments and members of their families. The more prosperous could afford to use the labor of slaves. Until slavery and serfdom were abolished, in all countries of the world, slaves and families of owners of inns, taverns, taverns, etc. worked in the hotel service. Sometimes, in leadership positions (in modern terms, "managers"), hired managers worked. After civilization began to abandon explicit slave labor, the hotel staff was filled with hired workers from among the most needy segments of the population. Today, work in hotels of large cities, among the same lower strata, is even considered prestigious.

Description, pros and cons

The hotel staff is engaged in full service of the functioning of the hotel - cleaning the rooms and other premises, taking orders and delivering food, shopping, assistance with unloading / loading luggage, cooking, cleaning clothes and much more. The hotel service specialist controls the work of the staff, gives out valuable instructions, monitors compliance with internal rules and sanitary and hygienic standards, listens to especially dissatisfied customers (if any, God forbid, there are), solves their problems, if this is within his scope competencies. Also, the specialist conducts conversations with newcomers, instructs them, selects the candidates he likes the most. In addition, a specialist manager monitors the general mood in the team, resolves internal conflicts, gives advice, develops ways to optimize labor, improve conditions and productivity of staff.

1. Leading position. Experience in management, later, can be useful in any other job, in any business area.
2. Good salary. Tips for hotel service specialists are not often received, but the salary is several times higher than that of maids and doormen.
3. Perspective. A hotel service specialist is a very good start for a career. A year or two of successful work and you are guaranteed a promotion.

1. Nervous work. The hotel is a big organism, each member of the staff is human and tends to make mistakes or give free rein to emotions. In addition, boors, brawlers and drunkards are often found among the guests. Dealing with their antics and resolving possible conflicts, controlling order - all this takes a lot of effort.
2. Often irregular working hours. Often there are no days off. Even when you are on vacation, at one in the morning, a frightened novice doorman on duty who does not know what lies where and how to act in this situation can call you. In order to prevent aggravation of problems, you, "reluctantly", will have to consult him over the phone.

Education

Abroad, for example in Poland, there are even academies of hotel business (WSHiG). There are also educational institutions in the Russian Federation where you can learn this profession. The specialty can be called "Hotel business management", or "Hotel service". You can get it both in trade universities and in specialized colleges, such as the Tyumen College of Economics, Management and Law.

Examples of universities:

1. RGTEU;
2. RSUH;

Specialist Responsibilities

1. Organize customer service with maximum efficiency.
2. Participate in solving strategic, organizational tasks.
3. To create the most comfortable conditions for staying in the hotel.
4. Advise consumers of hotel services, control the quality of services.
5. Control consumer placement.
6. Manage the emotional atmosphere in the team.
7. Consider claims, take all measures to satisfy them.
8. Supervise the work of staff, maintaining cleanliness and order on the territory of the complex.
9. Monitor compliance with labor protection rules.
10. Be able to use modern office equipment, the latest software and communications.
11. Use leading information technologies in professional activities.
12. Know everything about regulatory documentation and legislative acts regulating hotel services.
13. Have a detailed understanding of service activities, the nuances of the work of staff.
14. Keep statistics, study statistical data, make suggestions to improve the service.

Career and salary

This profession is suitable for pragmatic people who are prone to rational thinking and have leadership qualities.

Employment is not so easy. This specialty has enjoyed wide popularity among applicants in recent years. Therefore, there are many inexperienced graduates. In the labor market in this segment, supply significantly exceeds demand. However, if you initially agree to a lower position, there is a chance that, having gained some experience, having studied this “kitchen” from the inside and at the same time, constantly replenishing your specialized knowledge, you will receive a referral to advanced training courses, and after that, you will get a raise.

The salary of a hotel service specialist in Moscow is from 25,000 rubles / month.