Online tv personal account. Onlime personal account: registration, login and basic services

Sberbank. Mobile applications.

A convenient and simple service that allows holders of bank cards of Sberbank of Russia to pay for OnLime services using smartphones and iPads

When paying, no commission is charged.

Yandex money is an online payment service that operates 24 hours a day, 7 days a week.
Using Yandex.Money is easy. All interfaces - the site, its mobile version, smartphone applications - are simple and convenient.

Payment is made on the Eleksnet Wallet website.
To make a payment, enter the Onlime subscriber's personal account number and click on the "Pay" button, after which a page with a ready-made payment form will open.
Enter the Eleksnet Wallet number, the amount to be replenished and the payment password.

Enrollment funds are made in the mode online.

WebMoney

To make a payment, you must:

• Make sure that the WebMoney Keeper wallet management application is running;
• Go to Account replenishment service ;
• Enter the personal account number and the amount of replenishment;
• Log in to the WebMoney system;
• Check payment information (type of service, account number, amount);
• Select a wallet for payment and confirm the payment.

On-line credits
Commission 1.8%

RuRu.ru

The RURU payment world is a fast, convenient and secure way to pay for the most popular services. You can pay for OnlineLime services on this site, or use SMS-requests for payment if you are on the road. You can install the mobile application "RURU payment world" on your iPhone or Android phone.
You can pay for services for your family and friends, even if you currently live in different cities.
Online enrollment.

IntellectMoney

IntellectMoney is a convenient and safe way to top up personal account balance for all OnLime subscribers. The account is replenished in real time on the website of the payment system. Also, through IntellectMoney, you can pay for the services of more than 750 companies, make purchases in online stores, make secure payments from bank cards, send money to the accounts of other users and instantly withdraw them from the system.

When paying, pay attention to the size of the commission.
Online enrollment.

To access Citibank Online, you do not need to install any special software; the system works through a regular Internet browser.

Payment is made with a debit or credit card (when paying with a credit card, the transaction is executed as a regular purchase in a store).

Online enrollment.
When paying, pay attention to the size of the commission.

Single wallet

Registered users of the service can pay for the services:

• from a mobile phone via the "W1 Java Mobile" application;
• from a mobile device with the Windows Mobile operating system via the "W1 Windows Mobile" application;
• from a mobile device with the Symbian operating system via the "W1 Symbian Mobile" application;
• in your personal account on the website www.w1.ru;
• on the wap-site wap.w1.ru;
• from a Windows Vista computer using the "W1 Vista Gadget".

To make a payment, you must:
- select "Payment for services" in any W1 application;
- find a provider using a search or in the appropriate section of the rubricator;
- indicate the account number and the amount to be credited;
- check the correctness of the entered data and confirm the payment.

Online enrollment.
When paying, pay attention to the size of the commission.

Russian Standard (Internet banking system and ATMs)

You can deposit funds through the Russian Standard Internet Bank system,
as well as through the Bank's ATM network.

Online enrollment.
When paying, pay attention to the size of the commission.

Alfa-Click Internet Bank

Alfa-Click Internet Bank is a modern, convenient and practical complex of banking services and the ability to conduct electronic payments via the Internet with maximum speed and reliability.

Online enrollment.
When paying, pay attention to the size of the commission.

Other payment methods

Post bank

On-line credits
When paying, pay attention to the size of the commission

UCPP (Unified City Payments System)

EGSN system terminal addresses

On-line credits
When paying, pay attention to the size of the commission

Cyber ​​payment

Payment acceptance points through the CyberPlat® system

You can pay a subscription fee through the cash desks of stores.

Enrollment within 1-5 minutes
When paying, pay attention to the size of the commission

DeltaPay

Terminal addresses DeltaPay systems

On-line credits
When paying, pay attention to the size of the commission

Euroset

In "Euroset" you can pay for OnLime services - "Home Internet", Digital and Interactive TV, Home phone

On-line credits

Please pay attention to the size of the commission charged to the payer.

How to pay?

It is enough to name your home phone number or personal account, as well as the amount to be credited.

OnLime being a subsidiary of Rostelecom, it provides telecommunications services to residents of Moscow and some regions of the Moscow region. The provider has earned the trust of customers due to the consistently high speed of the Internet connection and the quality of service. Interaction between the company and subscribers is carried out using a personal account, the presence of which frees users from the need to place OnLime offices to manage their personal account.

You can log in to the system in one of the following ways:

• on the provider's website (the login form is called by clicking on the icon with the key image);
• via the URL my.onlime.ru;
• from the branded mobile application.

The possibility of a personal account

Using an account in the provider's system, a subscriber can:

• Find out the balance of the personal account and the status of the connected additional services.
• Get acquainted with the current tariffs from the provider and change the terms of the previously concluded contract.
• Enable or disable additional options.
• Top up the balance of a personal account using a bank card, Rostelecom certificates or an electronic wallet (for example, Yandex.Money).
• Receive invoices for payment of the provider's services in electronic form.
• Set up "Autopayment" or use the "Trusted Payment" service without commission.
• Combine several personal accounts into one and manage finances from a common account.
• Leave a request for connecting digital television or renting a router.
• Call an OnLime employee to fix one or another technical problem with your home Internet equipment.
• Contact the provider's representative and ask any service-related question using the chat form.
• Get a detail of expenses and replenishments for a specific estimate.
• Accumulate bonus points, which can later be exchanged for payment for the provider's services or goods from a special catalog.
• Receive information about promotions and discounts from the provider.
• Follow the news about the company's activities: for example, learn about the planned maintenance work on the line.

IPhone owners with iOS 7 (or a later version of the software) can install the My OnlineLime application and manage their personal account status from their smartphone screen. Also in the mobile application is presented "TB Guide", which allows you to view the announcements of television programs. Unfortunately, at the moment the utility is not available for owners of Android smartphones.

Registration in your OnLime account

To register on the provider's website, an OnLime subscriber will need to create an account on the Rostelecom website. If the user already has an account on the RTK portal, there is no need to register in the LC from the subsidiary company: for authorization, you should use the existing username and password.

To create an account, you will need to open the official website of Rostelecom, click on “Personal Account” and press the light green button “Register”. Further, the subscriber will need to fill out a questionnaire consisting of such fields as:

• contact phone number;
• personal email address;
• actual address of residence.

Online is a provider from Rostelecom. Has been working in Moscow and the Moscow region since 2008. Provides services of the following nature: Internet access, digital and interactive TV, Internet + TV, telephone, mobile communications, video surveillance, burglar alarms, installation and connection of the "Smart Home" system. Access to online services is open around the clock: "Computer help", "Speed ​​check", "ТЧК. telegrams "," Blog Online "," Ya.Onlaym ".

onlime.ru- the official website of the OnLime provider

The services can also be used by representatives of small, medium, large businesses and the public sector. This:

• Virtual data centers, office, storage, automatic telephone exchange;
• Web video conferencing;
• Audio conferencing;
• Mobile device management;
• M2M etc.

Registration and login to your personal account

For subscribers there is a personal account OnLime - an Internet assistant in solving all telecom problems. The personal page opens at the time of the authorization procedure. The client receives a username and password after choosing services, submitting an application for connection and drawing up an agreement. Before sending the request, the address is checked for connectivity on the main page.

Personal account features

Personal account OnLime allows the subscriber to carry out the following actions:

• Viewing the current balance;
• Issue of a personal receipt for payment of the invoice;
• Obtaining a statement of cash flow on the account for a certain period;
• View the current status of services and connected equipment;
• Change of personal data and password including;
• Registration of requests for technical maintenance, viewing the status of requests;
• Subscription to receive SMS notifications.

Login to your personal account

To log in to your OnLim account:

1. Enter the address my.onlime.ru in the browser search engine;
2. Log in: enter the username and password you received upon connection;
3. Go to the required section of your personal account to solve a particular problem.

Login to your OnLime account

Password recovery instructions:

1. Method 1 - contacting the technical support service;
2. Method 2 - using a recovery form.

In the first case - send an email from your email to the address onlime@rt.ru or call the number 8 800 707-12-12 ... Provide data:

• Account number;
• The address at which the connection was made;
• Series and number of the passport;
• The code word (if it was formed). To create it, a separate application is sent to the company.

In the second case, click "Forgot your password?" In the recovery form, indicate the numbers of the personal account and the phone that was provided at the conclusion of the contract. When the data is sent, change the password in the settings.

Personal account sections

Personal account OnLime is a full-fledged service with great possibilities. All the main features are in the left column. The center displays information from these sections, after moving to each of them. In the right column of the site - information about the contract, personal account, balance, number of days before blocking, status and bonus account. Control information for timely payment of subscription fees for services, use bonuses to replace real means of payment. Below are links: how to change the tariff, how to set it up, how to make a payment. Use them for step-by-step instructions.

Sections:

• Personal account (agreement, login and password, payment and account management);
• Services (information, management, service request). To manage, check the box next to the desired service on the page, after which all the data on it will open. Here you can connect additional options;
• Turbo button. When you need to temporarily increase the speed of the Internet, go to this section and activate the service;
• Static IP address. Connect it if you need a permanent IP;
• Local drive (exchange of large files within the network and the use of popular resources). You can also connect for points in the amount of 180 pieces. cost - 180 rubles / month.
• Anti-virus (selection and activation of a license);
• Parental control. Paid service - 75 rubles per month, limits the time a child can use the Internet. Early deactivation is also done through your personal account after entering the PIN code sent to your phone in the form of SMS.
• Online bonus (register in the program, get points, spend them on paying for services);
• Activation of "Online TeleCard". This solution allows you to watch TV in high definition formats. Setting instructions –onlime.ru/docs/equipment/CAM_instruction.pdf;
• Help / settings. Use these sections to contact technical support and set the desired settings.

In the section "Documents" - access to contracts, statements, powers of attorney. Use them to contact the company in order to connect new options, conclude additional contracts, and obtain the necessary information.

User reviews are the second thing you need to familiarize yourself with when choosing an Internet provider. The first and foremost thing is to read the contract. But more often than not, official documents are not read at all, and reviews are studied after troubles have arisen in order to prove their case. It turns out a vicious circle. In our article, using the example of the Internet provider Onlime, we will consider how to act in problem situations, what to look for, how to behave with company representatives.

Internet Service Provider Onlime: Overview

OnLime is the brand of the largest telecom provider in Russia, OJSC Rostelecom, under which it operates in Moscow and the Moscow Region. The merger of the two companies took place in 2008, since then "OnLime" has consistently led the rating of metropolitan providers of home Internet, digital television and telephony. According to the company, 3.2 million apartments have Onlime TV and access to the network using FTTB technology.

"OnLime" has its own backbone network, laid in accordance with the ring architecture of the capital. of district and regional significance pass underground, through sewer mines. From district nodes to individual clusters (about 10 nearby houses), cables go along power lines. Highways cover all areas of the city and suburbs.

All cables, except from the entrance to the apartment, are redundant. A circular single break also contributes to greater resiliency: the backup line will immediately turn on. Only severe accidents can damage TV broadcasts and the Internet connection.

The TV signal comes from 10 satellites, which are capable of receiving more than 200 channels, including in HD quality. Alcatel-Lucent's online data center equipment is characterized by high port density and high power.

Onlime: Internet tariffs, connection features

For new subscribers "OnLime" offers a promotional connection for 290 rubles / month. within 3 months. Next, you are prompted to select a tariff option:

1. "OnLime-100" - unlimited Internet for up to 100 Mbps.

2. "OnLime-60" - the maximum declared speed is up to 60 Mbps.

3. "OnLime-30" - unlimited traffic at a speed of up to 30 Mbit / sec.

To identify the user of the Onlime-Internet service, each client is given a login and password, access to their personal account. is debited daily in equal installments.

Connection takes place within 1-3 business days from the date of application. The contract is concluded in the presence of the master, the selected options and services are entered into it, the maximum connection speed that the company provides through the channel from the data center to the user's equipment is indicated.

Onlime: home internet reviews

The latter is the reason for the negativity from many users. # 1 in negative reviews - low connection speed. For example, 25-30 Mbps. instead of the declared 60 Mbps.

In response to negative reviews, Onlime states that contractual speed is a theoretical concept. In practice, this parameter is guaranteed over the channel interval between the company's server and the user's computer. Areas where packet transfer rates can be cut are:

• User equipment that, for some reason, cannot deliver the required speed (firmware or software curve, poor technical characteristics, radio equipment operating in the 2.4 GHz band in the immediate vicinity, etc.). A rough analogy can be drawn: it is impossible to watch a 3D film on a black-and-white tube TV "Rainbow", even if this service is paid for.
• The channel from the data center to the global server and this server itself, due to its load, which the provider cannot influence, can also cause a slight decrease in speed.

The connection speed is always less than the one stated in the tariff. A deviation of 5-10% is considered normal if the Onlime setting is correct. After 30 Mbps. the difference in speed is noticeable only when downloading large amounts of information.

How to behave in case of problems with the Internet?

What must be required from the provider through a written statement:

1. Checking the technical condition of the connection to understand at what stage the speed is lost.
2. Checking Internet settings in your personal account.
3. Troubleshoot fiber optic cable problems.
4. Repair or replacement of non-working equipment.

What you can do yourself:

• Update computer software, network card drivers, equipment. Install an antivirus (one!) And scan. Download and update the router's firmware. When using Wi-Fi on multiple devices, the speed is cut between them. As a last resort, the connection can be made faster by disabling the Windows firewall (required with a working antivirus).
• If Onlime-Internet is gone, and the usual actions do not help, you need to check with a technical service consultant whether the MAC address of the machine is correctly registered in the settings. This is a trifle, but in 30% of cases of lack of access, it is human error that is to blame.

Home television and telephony "OnLime"

Digital TV Onlime - the ability to watch over 200 channels, including in HD quality. Moscow subscribers can choose a unique option "Interactive TV" - not only a variety of channels, but also the ability to regulate broadcasting, record or pause TV programs, access to a media library, multi-window. Interactive TV is connected using an Internet cable and an HD set-top box.

Digital TV customers are offered a choice of 4 tariffs and additional packages ("Cinema +", "Adult", "Football" and "Our Football +", Viasat HD):

• starting - 111 channels for 320 rubles / month;
• optimal - 136 channels for 450 rubles / month;
• advanced - 164 channels for 580 rubles / month;
• maxi - 203 channels for 1700 rubles / month

Tariff options for interactive TV cost the same, but 10 more channels are provided.

Those who use the Internet from "OnLime" can connect a home phone either with a per-minute payment (0.5 rubles per minute), or an unlimited option.

Onlime (digital television): reviews

What problems do OnLime customers note? This:

1. No picture, bad picture.
2. Lack of channels, their incorrect setting.
3. Unstable operation of the set-top box when switching to Interactive TV.
4. Additional packages do not work, their quality is poor, etc.

There was a surge of similar negativity in 2010, when a massive transition from analogue to digital broadcasting was carried out. The residents did not know how to tune the receivers, the channels changed places and "disappeared", the televisions were not adapted for the "digital", the masters could not cope with the current requests. Over time, the situation has stabilized. Now we are seeing a shift from digital to interactive TV. The settings again need to be changed, the receivers need to be improved, the Internet cable installed, and the learning to use online services unusual for TV is required. To a large extent, this technology is still being “tested” by the provider itself, testing is carried out (on clients), which does not add either love or loyalty to the provider.

What to do if the TV does not work:

• Perform receiver autotune several times.
• Call the foreman (through Onlime sales offices, hotline phone or website) and hope that he will have few requests on the list.

The expectation of a specialist, his professionalism and politeness is a separate conversation.

Onlime: technical support, wizards, call-center

Only the lazy does not speak about the rudeness and non-punctuality of the provider's masters. The operator, accepting the application, warns that the technician can come at any time during the working day. This irritates working people.

Every morning the foreman distributes applications to the foremen. Specialists are assigned to a specific area. Applications are on a first come, first served basis, if there are a lot of them, they are postponed the next day. The queue can be scheduled several weeks in advance - unfortunately, this is typical for giants of providers during the introduction of a new service. The master has no right to demand money for setting up, training and demonstrating the service. He cannot leave before the client is convinced that the Onlime Internet, phone or TV is fully functional.

Technical support, which is far from being engineers, does not configure channels remotely. She can: change the tariff, the package of channels, include the promised payment, advise on payments and charges.

A lot of negativity is associated with the fact that the provider's representatives call with offers to use the promotion or connect the service. In this case, you need to write a statement to exclude your number from the call list.

Onlime: equipment

Often people write such reviews: "Onlime gives out used equipment, which obviously does not work, because it is outdated even for its manufacturers."

Router and router from Upvel, D-Link - Chinese-made devices with an average quality level. NetGear supplies premium devices that can connect in two bands - 5 GHz for large amounts of information and 2.4 GHz for general surfing the net.

Which is better: buy a router or use the provider's offer? It is better to choose your own equipment more powerful, with up-to-date firmware; it is suitable for any operator, but you will have to configure it yourself. An onlime router is cheaper, you can rent it and change it if necessary.

When concluding a contract, you need to be careful with the wording. Renting a router assumes a small amount, by which the subscription fee will be increased. Upon termination of the contract on the day of termination, the complete set must be returned to the sales office in working order. Otherwise, in accordance with the agreement, the company has the right to assume that the router has been bought out, and its full cost will be debited from the client's personal account.

An installment purchase or a one-time purchase can be beneficial if the provider is not going to change, and you don't want to buy a more expensive device.

Not all Chinese devices are bad, but the provider's technicians confirm that standard Upvel routers are of average quality and, despite the declared speed of 150 Mbps, they can hardly cope with 80 Mbps. After receiving the equipment from the provider, its software must be updated without fail.

Onlime: resolving controversial issues

It is very revealing how the provider's specialists work with pretentious clients. We are talking, first of all, about incorrect or not received payments, termination of contracts, promotions, etc.

According to consumer reviews, Onlime is rarely in a rush to give refunds in the event of a problem on their part or the end of the relationship. According to the law and the Agreement on the provision of communication services, an application for financial problems must be resolved within 10 working days, a complaint on a technical issue - within a month. The arrival of the master, whatever the workload of the technicians, can be expected within 5 working days.

Rules of conduct in the "OnLime" sales office

1. Only the owner of the contract with a passport or power of attorney needs to contact the sales office. The tellers will not even talk to relatives or friends, and this is their right.

2. The contract is a guarantor that the obligations of both parties will be fulfilled. Therefore, when signing, you need to read every word of it and be attentive to the wording. If it says: "a router in installments", then it will have to be redeemed, even if the client has been using the service for a week. You need to be especially careful with shares: in case of early termination of relations, there may be penalties and fines.

3. Having written the application, ask for a copy certified by the seal and signature of the operator. Do not expect a solution to the problem right at the sales office: consultants only register complaints and provide superficial information, and a specially trained department is involved in the consideration of applications, whose employees know the contract by heart. It is also useless to ask for the telephone number of the "head of this office." A copy is needed in order to prove your case in the event of a "loss" of the original.

4. Be polite.

It would seem that if users write such reviews, Onlime should have gone broke for a long time. But, according to statistics, the number of complaints registered in the network does not exceed a fraction of a percent of the total number of subscribers. 90% of non-working services are associated with equipment misconfiguration or human error, and only 10% - with fiber optic cable breaks.

Completely trouble-free operation is not guaranteed by any supplier, especially such a giant one as Onlime (Rostelecom). In any case, knowledge of your rights and responsibilities, attentiveness and politeness are the basis of a long and mutually beneficial relationship with the provider, which means stable high-speed Internet, interesting TV programs and a ringing home phone.

What affects internet speed? How to measure the speed of an Internet connection?

The quality of speed measurement is influenced by a number of factors:

• Speed server

• Speed and settings router, if your computer is connected to a local network through it

• Running programs on the computer at the time of check

• Antiviruses and firewalls running in the background

• Computer and operating system settings

Before measuring the speed, you must turn off all programs and follow the link:

Internet access technology from the OnLime provider.

Internet access technology - optical fiber to the building and twisted pair to the subscriber's apartment.

Technology advantage:

• Internet access speed up to 100 Mbps,
• connection is made by connecting a cable to a PC or wi-fi router
• no modem required when connecting to the Internet
• when connecting, you need a network card / network adapter. (in most cases the hardware is built into the motherboard)

What is SMS / Viber - notification?

The service allows you to receive up-to-date information on the state of your personal account, promotions, special offers to your specified mobile phone number. You can subscribe to the service at the time of the conclusion of the contract, through your personal account or in the OnLime Customer Support Service by phone round the clock: 8 800 707 12 12

Is it possible to work on the network via VPN (Virtual Private Network)?

Yes, you can work with VPN with other networks (for example, with your corporate network) from the OnlineLime network.

Is it possible to organize wireless Internet access at home?

Oh sure. For those subscribers who prefer wireless access to the network in their apartment, we have provided several connection options.

If you only have Home Internet from OnLime, then the best option is to install a Wi-Fi router. We will place it directly at the entrance to the apartment (you will need a 220 V socket) and set up wireless Internet access from anywhere in your apartment.

If you have Home Internet and Interactive TV from OnLime, then it would be best to install a Wi-Fi router (also at the entrance to the apartment and also through a 220 V outlet) and PLC adapters to provide wireless TV.

To leave a request for setting up wireless access at home, please call: 8-800-707-8000

How do I connect a second computer to the network?

If you have two computers and both need to be connected to the Internet, we recommend choosing one of two options.

The easiest is to connect both of them via a Wi-Fi router. In this case, your access speed decreases, but the cost of the service remains the same.

If you need two independent computers with high speed Internet access, then the optimal solution is to create two connections. In this case, for each connection you choose a tariff that is convenient for you. The connection speed does not drop, but the cost of the service increases.

To leave a request for setting up wireless access at home or a second connection, please call: 8-800-707-8000

If I connect to the service or change the tariff not from the beginning of the month, will I be charged a subscription fee in full?

No, since the subscription fee is debited daily in proportion to the number of days in the current calendar month.

How to change the current tariff?

You can switch to the selected tariff plan yourself in your Personal Account;
- by calling the round-the-clock Customer Support Service by phone:

8 800 707 12 12 ;
- in sales offices.

I want to connect my home internet. How many days after completing the application for connecting the service will I be able to use the Internet?

The installer will arrive within 5 days after the application is made. Beforehand, the contact center operator will call you and agree on the working hours on the territory of your apartment (connecting the computer to the Internet). All preparatory work (bringing the cable to the dashboard, establishing a contract and invoices) will be carried out in advance.

What time during the day do you connect to the Internet?

Internet connection takes place daily, including weekends from 09:00 to 21:00. The Contact Center staff will preliminarily agree on the day of the installer's arrival one day before connection.

How long does it take to replenish the account from the moment of payment?

The account is replenished within an hour after the receipt of funds to the account.

How often can the tariff be changed?

The tariff can be changed once a day.

How quickly does the tariff plan change?

The tariff plan is changed the next day at 00:00 after the application is submitted.

What to do if an IP address of the form 169.254.x.y is assigned?

This type of IP address is assigned in case of a problem with assigning network settings. First of all, try disabling antivirus programs, firewalls, firewall, Windows and restarting your router (if you are connecting through it). If the problem persists, try booting Windows in Safe Mode with Network Driver Support. When rebooting, you must select "safe mode with loading network drivers" using the F8 button on the PC keyboard. 8 800 707 12 12 .

What will happen to the speed when the second computer is connected?

The connection speed will be divided between computers in proportion to the load and the order of calls to the external network.

Why is 100 Mbit / s (Mbps) shown?

100 Mbps is the bandwidth of the connection between the provider's equipment using the “optics to the building” technology and your PC. The data transfer speed depends on a number of factors, including the chosen tariff.

Are there any restrictions on the subscriber's incoming and outgoing traffic?

At the moment there are no restrictions on the outgoing traffic of the subscriber.

What is inbound / outbound traffic?

Traffic is the amount of information that comes to your computer from the network and is sent from it to the network.
Every time you browse the Internet, receive mail, download files, a certain amount of information comes to your computer, measured in bytes. Incoming traffic is the amount of information coming to your computer from the network, and outgoing traffic, respectively, is the amount that goes from your computer to the network.

Am I slow to download files from a specific site?

Such difficulties usually arise with popular free Internet resources that simply cannot cope with the load. If you have a low download speed of files from one site, while the download speed from other sites is high and stable, then you have turned to such a busy server, and only the owners of this resource can influence the situation.

I have an unlimited tariff with a speed of 10240 Kb / s, but when downloading files, a different speed is displayed - 1280 Kb / s. What is the reason for this?

In one case, the speed of the Internet connection is indicated (in kilobits), and in the other, the download speed (in kilobytes). The byte to bit ratio is 1: 8. Thus, downloading occurs at a speed of 10240 Kbps, only it is displayed not in Kbps, but in KB / sec.

I reinstalled Windows and now the Internet does not work for me.

When reinstalling Windows, no additional settings are required. After reinstalling, you need to check the installation of drivers for the network card, the connection to the data network.

I want to connect to unlimited internet. What software should be installed on the computer?

Windows `95,` 98, ME, NT, 2000, XP, Vista, 7, 8, 10, MAC / OS, * nix

Some sites do not load for me.

It is necessary to distinguish: information from the site is downloaded slowly or the site does not load. Information can be downloaded slowly from popular free sites due to the high load on the server of this site. Only the owner of the resource can fix this problem.

The second reason is that you have a traffic filtering application installed on your PC. (antivirus, Firewall). You need to change the settings of this application or disable it.

How to set up the Traffic Filtering service?

To configure the service, you need to make a configuration in the browser about the presence of a proxy server proxy.ip.ncnet.ru, access port - 8080, protocol - http

Internet Explorer 6.0

In the browser menu, select Tools> Internet Options> Connections

Enter the LAN Settings, specify the address and port of the proxy server.

What tariffs were previously valid in OnlineLime

OnlineLime provides services on the following Archive tariff plans. Archived rates are valid. Connection to archived tariff plans or transition from existing tariff plans to archived tariff plans is not performed.

Archive tariff plans for the Internet service

Tariff plan name	Incoming / outgoing channel speed; Kbps	Speed ​​period	Subscription fee, rubles / month	The volume of traffic included in the subscription fee; MB
INET 512	512/512	around the clock	300	is not limited
INET 2048	2048/2048	around the clock	400	is not limited
INET 5120	5120/5120	around the clock	500	is not limited
INET 10240	10240/10240	around the clock	600	is not limited
INET 16000	16000/1000	around the clock	800	is not limited
INET 20000	20000/2000	around the clock	900	is not limited
OnLime 20480	20480/10240	around the clock	900	is not limited
OnLime 30720	30720/10240	around the clock	1100	is not limited
OnLime 1024	1024/512	around the clock	300	is not limited
OnLime 4096	4096/2048	around the clock	400	is not limited
OnLime 10240	10240/5120	around the clock	500	is not limited
OnLime 13312	13312/7680	from 11:00 to 01:00	700	is not limited
	20480/20480	from 01:00 to 11:00
OnLime 25600	25600/10240	around the clock	950	is not limited
OnLime 51200	51200/25600	around the clock	1300	is not limited
OnLime 4	4096/2048	around the clock	300	is not limited
OnLime 10	10240/5120	around the clock	400	is not limited
OnLime 20	20480/10240	around the clock	500	is not limited
OnLime 50	51200/25600	around the clock	950	is not limited

Archive tariff plans for the Internet and Digital TV service

Tariff plan name		Service characteristics		Subscription fee, rubles / month
Double benefit 4	Internet		4096/2048	490
	DTV	Basic package
Double benefit 10	Internet	Incoming / outgoing channel speed; Kbps.	10240/5120	590
	DTV	Basic package
Double benefit 20	Internet	Incoming / outgoing channel speed; Kbps.	20480/10240	690
	DTV	Basic package
Double benefit 50	Internet	Incoming / outgoing channel speed; Kbps.	51200/25600	1090
	DTV	Basic package
Double Benefit Autumn	Internet	Incoming / outgoing channel speed; Kbps.	25600/12288	590
	DTV	Basic package

Can a Technical Support employee help me set up the program / mail / router / second computer?

To resolve these issues, you can postpone an application for the "Computer Assistance" service, the technical partner of the company will carry out all the necessary work. / internet / services / 9 /.

The master does not configure channels when connecting to DTV services.

The master does not configure the subscriber's own wifi router.

To resolve these issues, you can postpone an application for the service, the technical partner of the company will carry out all the necessary work. / internet / services / 9 /

Why did I spend bonuses, but my balance did not increase?

The spent bonus points do not increase your balance, instead, a discount on the tariff selected in the catalog from 50 to 100% is activated, the discount on additional services is 100%. The discount is valid for 30 days.

Why did I spend bonuses and get turned off?

Disconnection of services during the period of validity of the bonus reward is possible for the following reasons:

• you have other paid services connected to which the selected discount does not apply, and there were not enough funds on the account to pay for them.
• you had “Promised payment” activated. After the expiration of its validity, all services are disconnected and in order to continue the service, you must replenish your account.

Why did I spend bonuses, but the number of days before blocking did not increase by 30 days?

The number of days before blocking does not increase by the period of validity of the remuneration in the following cases:

• you have already connected a similar discount, the next one should be ordered strictly after the end of the current one.
• you have other services connected and the funds on your account are enough to pay for only a few days of these services, even taking into account the discount.
• together with the order of the discount, you sent a request to change the composition of services (change the tariff plan, deactivate services), which canceled its connection.

Why did I spend bonuses and the number of days decreased?

When ordering a reward, the number of days before blocking may decrease in the following cases:

• you have activated a 100% discount for the service, and you have activated a 50% discount for the same service.
• you have activated a discount on the "Double Benefit" package offer (Internet + Digital TV). Activation of a separate discount for one of the package services during the period of its validity will lead to the disconnection of services and the cancellation of the previous discount.
• you have activated a reward with a 50% discount, while the amount of the subscription fee of the previous tariff turned out to be less than the amount that will be debited from you during the validity period of the tariff with a 50% discount.

How can I refuse a rented router / set-top box?

The rented equipment must be returned to the company office.
The equipment can be transferred by the subscriber or his authorized person. (Appendix No. 7, clause 7.5)

How to recalculate for not provided service?

To make a recalculation, a corresponding written statement is required.
The application is written in any form addressed to General Director Abramkov Alexander Evgenievich and must necessarily contain the days during which the problem was observed, the personal account, the address at which the service was actually connected, and the signature.
A handwritten application can be submitted to the company's office, by fax, or a scanned or photographed version can be sent to onlime@rt.ru.

What router models can I use with OnLime?

How to renew the contract? How to connect a second Internet line at home?

To reissue the contract, you must contact the office, where you will need to provide a statement from two persons (old and new owners), or a statement from the new owner with a handwritten statement signed and a copy / original of the passport from the first owner; the new owner must also have a passport with him. The contract is reissued in full - with the balance of funds, bonus points and connected services.

In the absence of contacts of the owner of the contract or the need for additional connection, it is possible to arrange a second connection at the address. In this case, the new owner will need to provide a copy of a passport with a photograph, as well as a lease agreement, a property document or a passport (registration page), to the sale @ site email address, or to the company's office. The letter must indicate the contact phone number

Is it possible to pay not the full amount in case of financial blocking?

To activate the account, you need to pay a monthly subscription fee for all connected services and the amount of account debt

I have registered hacking attempts, what should I do?

It is necessary to send the log - files (date and time of the request, IP - address of the visitor) to onlime@rt.ru.
The OnLime company will identify the subscriber of the NKS network and take measures.

My firewall is showing a port scan, what should I do?

Onlime@rt.ru

The procedure for debiting funds and financial blocking

The settlement period for the provision of services is a calendar month. When rendering services within an incomplete calendar month, their cost is calculated in proportion to the number of days actually worked.

The amount of daily withdrawal of funds from the personal account is calculated by the formula:

Sezhd = Tp / N, where

Sezhd - the amount of daily write-off, rubles;

Тп - the amount of subscription fees (including equipment fees) for all periodic services subscribed to by the subscriber, taking into account the selected tariff plan

N is the number of days in the current billing period for the provision of services, taking into account calendar months;

When the financial blocking occurs, to activate the services, you need to pay the full amount of the monthly subscription fee and pay off the debt, if any.

Interactive TV 2.0, WEB portal itv.rt.ru, iOS / Android mobile applications, SmartTV (OTT)

The TSTV (Program Archive) and PauseLive (Viewing Control) functionality is not available on the following TV channels and for the following products *:

First channel

Discovery channel

Discovery Science

Discovery channel HD

Animal planet hd

Discovery Science HD

* The functionality of viewing control on these TV channels will also be unavailable to IPTV subscribers authorized under the Multiscreen functionality.

View Control - Recording Disabled Channels

Interactive TV 2.0 - List of TV channels for which recording is disabled:

Channel	Button
First channel	1
First channel HD	900
Match TV	3
Match TV HD	902
Discovery channel	207
Discovery channel HD	916
Animal planet	208
Animal planet hd	917
Discovery Science	223
Discovery Science HD	937
TLC	400
TLC HD	938
ID XTRA	227
DTX	222

Interactive TV - List of TV channels for which recording is disabled:

Channel	Button
MATCH TV	3
MATCH TV HD	419
Russian night	801
CANDY	804
O-la-la	806
All TV	0
All TV	100
TV1000 Premium	918
TV1000 Megahit	919
TV1000 Comedy	920
Viasat Nature / History HD	921
Amedia Premium	931
Viasat Golf HD	933
Viasat Sport HD	934
AMEDIA HIT	929
Brazzers tv europe	803
A1 HD	930
KVN TV	402

Some of my ports are blocked! Why?

In order to prevent unauthorized access to subscriber equipment, the operator blocks the following ports in the incoming subscriber traffic:

TCP / 25 - prevent spam activity;
TCP / 135-139, TCP / 445 and UDP / 135-139 - Ensuring the security of systems running under MS Windows;
TCP / 23, TCP / 161, UDP / 69 and UDP / 161- Protection of client equipment;
TCP / UDP: 5555, 7547, 30005, 8999, 6264, 3000, 58000, 8099, 30006, 8001 - Securing systems.

What if the internet doesn't work?

The first step is to check if the cable is connected to the network device (router or network card), and also check the connection settings. If everything is in order, then you can restart the router. It is worth checking the status of your account, it is quite possible that the account has run out of funds. If all else fails, please contact technical support by phone 8 800 707 12 12 .