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How to Create a Consumer Corner: 7 Essential Documents

Trade and the scope of the provision of services involve communication with direct buyers or customers. It is considered good form to have a consumer corner, where the basic rights of a citizen, information about the organizational structure, and responsibility for violating the provisions of the current legislation are indicated.

Today we will talk about the order of formation, structure and features of the consumer corner. Consider the features and list of documents for individuals and legal entities.

Consumer Corner - a specially designed list of documents that protect the rights of buyers, contains information about a company or a private entrepreneur.

The current legislation does not give a clear interpretation of the concept, therefore, on the Web there are synonyms for "buyer's corner", "information stand", "information sign".

There is also no clear control over the installation and design, but there are several recommendations, which we will talk about a little later.

The book of complaints and suggestions is a unified document, which is a mandatory component of the consumer's corner. If it is not in the visibility zone, the client has the right to demand it from the staff.

The rules and procedure for designing a consumer corner are in this video:

For the absence, improper execution and provision of false information, administrative liability is provided.

As a rule, punishment is applied in the form of a fine, the amount of which depends on: the severity of the offense, the person responsible, the form of work.

Legislative regulation

Explanations about the duties of the responsible person are given by the Rules for the sale of certain types of goods. The distributor or specialist notifies the consumer about the name of the trademark or organizational structure, provides information that does not have the status.

The Law "On Protection of Consumer Rights" regulates the right of a citizen to get acquainted with general information about the enterprise, the requirement of a book of complaints and proposals for making an appropriate entry. You will learn how to properly draw up a book of complaints and suggestions.

The above provisions must contain the following data:

name and accreditation of the enterprise or individual;
license allowing labor activity;
registration and opening hours of SPD;
supervisory authority to which a complaint can be filed.

It's important to know! Submission of additional information may be required by local legislative initiatives of the subject of the Russian Federation in question.

The structure of the consumer corner and mandatory requirements

As mentioned earlier, there is no unified form of registration, the regulatory authorities put forward only some requirements that correct the final appearance of the object.

Regardless of the type of employment, the information on the stand is summarized for ease of perception. The list of required documents is divided into:

regulatory;
sanitary;
general data on production, individual entrepreneur;
other information, the composition of which is not regulated by law.

The norms of the Russian Federation provide for the following papers:

A copy of the law protecting the rights of consumers.
Original or copy of the certificate of registration of LLC or IP.
The name of the considered organizational structure.
Legal and physical address of the enterprise, individual. What is the legal address of registration of an LLC and how to choose it - read.
Information about the categories of citizens who are entitled to extraordinary service.
Mode of work, office hours.
Emergency phone numbers.

Documents depending on the type of entrepreneurial activity are also indicated:

A copy of the paper confirming the state license of the commercial structure.
Regulatory framework, the provisions of which correspond to the registered profile.
Price list and list of services provided.
Information about the category of goods, the sale of which is unacceptable for minors.
Compliance of sanitary and hygienic standards with the considered profile of the organization.

Basic documents in the corner of the consumer.

The "Feedback" block contains the following data:

Location and phone numbers of government control agencies.
Register of inspections of specialized departments.
Book of reviews and suggestions.

The nuances of the sale of finished products or services (presence / absence of discount cards, discounts).
Information about planned activities for the re-equipment of the commercial sector facility. Moreover, it is drawn up by the responsible person no later than five days before the start of work.
Certificates confirming the quality of goods.
An order providing for the transition of KKT checks to another type of confirmation forms.

It's important to know! Consumer protection authorities check the information stand for accessibility to citizens, the veracity of the data and documents used.

Consumer corner for IP

The main task of any organizational and legal entity is to meet the needs of the buyer/client.

The activity of an individual entrepreneur is associated with the design of an information stand, which must indicate:

a copy of the certificate authorizing professional activity;
a copy of the document confirming the assigned TIN. It is a "guiding star" for a buyer who wants to file a complaint against the IP in question.

The list of other securities is identical to the above sample.

Consumer Corner for LLC

The presence of the above form of legal ownership does not exempt the consumer from the design of the corner. However, some categories have additional documents required by government departments.

Public catering establishments (cafes, restaurants) are required to provide information walls indicating:

Regulations for the provision of catering services.
Pricing policy for the services in question (price list).
Evidence confirming the compliance of the institution with sanitary and hygienic standards.
Licenses for the implementation of labor activity.

Sample corner of the consumer OOO.

For the sale of medicines, you need:

Rules of conduct for citizens on the territory of the pharmacy complex.
Information on the composition and shelf life of drugs manufactured on the territory of the facility in question.
A document regulating the permissible limits of the pricing policy for medicines.

Otherwise, the list of certifying papers is identical to the list presented above.

Responsibility for the absence of an information stand

The Code of Administrative Offenses provides for liability, in the form of a fine, for: gross errors in registration, submission of false information, lack of an information stand.

Amount of penalties:

for structures of a commercial nature - from 5,000 to 10,000 thousand rubles;
for individuals - from 500 to 1,000 thousand rubles.

Conclusion

The consumer's corner regulates the relationship between the citizen and the objects of the trade sector, the provision of services. A decorated stand is a guarantee of protection of the buyer's rights, the possibility of promptly filing complaints against an organization or individual entrepreneur.

What should be the consumer corner - see here: