Delivery by SDEK with Aliexpress. SDEK delivery from China with aliexpress (aliexpress)

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

It is worth immediately noting that this type of delivery is usually used by other transport companies. That is, the parcel first goes from the sender’s country (export) and before import (arrival in the destination country) by one transport company (usually ehy express, sf express, etc.), and at this time the track number can be tracked on their website to check the tracks , and after import, the parcel is delivered to the destination country using SDEK. In this case, you will most likely be given an invoice number (or it will be indicated in the track number information on the website of the original delivery service) and you will be able to track the track number on the SDEK website, and on the tracker of the sender’s company there is also often track information on everything routes. For an example of this "double shipping" you can look at the articles on shipping.

The CDEK company (in Russian SDEK, also searched for the word SDEK) is one of the five largest courier companies in Russia on the market express delivery. The company is also a member of the National Association of Distance Trading (NADT). Currently the company has more than 300 branches and representative offices, and delivery is possible to more than 5,000 locations.

The track number, as a rule, consists of numbers or ends with a letter and looks like - xxxxxxxxxx, xxxxxxxxxxxE.

Delivery is carried out by a courier to your apartment or office, against signature; to verify your identity as the recipient, you must present a passport.

Attention : plugin COST CALCULATION delivery. He counts the cost. Calculator. How much delivery will cost is shown to the buyer.

The plugin allows you to calculate the cost of delivery according to the tariffs of the SDEK courier service. The courier service API is used for calculations. The calculation can be made both for sending “from the door” (the courier picks up orders from your warehouse) and for sending “from the SDEK warehouse” (you bring the orders to the warehouse yourself). To use the plugin, the secret key and token obtained from SDEK are required. The secret key and token do not match the login and password for your personal account on the SDEK website.

Within 7 days after purchasing this plugin you have the opportunity get 20% discount on plugin "SDEK Integration" .
A promo code for a discount is issued to those who purchase the first license for the full price in the Webasyst application store and within 7 days from the moment of purchase by sending us a request. The promo code is valid for 7 days from the date of issue. Fill out the application on our website and we will send you a promo code that you can use to receive a discount on your purchase plugin "SDEK Integration"!

Peculiarities

• If pick-up points are available in the city, then the buyer has the opportunity to choose a point convenient for him. When selecting the “Pickup Pickup” option:<название ПВЗ>» the recipient will see the address and opening hours of the point
• The plugin provides flexible settings for calculating the dispatch time, on the basis of which the delivery time to the recipient (or to the pickup point) is calculated.
• Since cities suitable for delivery have original internal identifiers assigned by the courier service, searching for a city and tariffs for it is complicated by the fact that a buyer in a store may fill out the “City” field incorrectly or with typos. Therefore, if the city specified by the buyer is not found in the list of suitable cities, the plugin tries to calculate the cost of delivery by postal code (if the buyer specified one).
• Request field for street, house, etc. fielded only if the option to calculate delivery by courier to the door is selected in the plugin settings and in the ordering options, at the “delivery” step, displaying all the address fields required by the plugin is enabled (and not just those required for calculation)

Tracking

If you specify the SDEK shipment (receipt) number when sending, then the current status of the shipment and the history of status changes can be viewed directly on your store’s website, on the order page, both in the backend and in the user part. There is no need to force the user to go to the courier service website. There is no need to force your managers to do the same.

Possibility to select a pick-up point on the map. There are two card options to choose from!

In the plugin settings, you can enable the display of a map with marked pick-up points in the city specified by the buyer (if there is at least one point in the city). Map display can be turned on, off, only for desktop or only for mobile devices.
The map has been tested with the standard default 3.0 theme. Your theme may require additional customization to display correctly. Adaptation to your theme is NOT INCLUDED IN FREE SUPPORT. Please understand and forgive.

Map “built-in” in the registration step:


Map in pop-up window

Convenient for design from the backend: tips and map

Starting from the July (2015) store update, when placing an order by the manager, useful information about delivery times and other details will be available in the backend, the same as what is visible to the user who places an order on the site independently. This will help the manager quickly answer questions not only about the cost of delivery, but also about the estimated time and the address of the delivery point

It is also possible to choose pick-up point on the card when placing an order in the backend. This will help if your manager does not know the geography of the buyer’s city - in the search bar of the map you can search for metro stations, streets and other objects in the buyer’s city.

Available settings

• Sending option"from the door" or "from the warehouse"
• Delivery options, for which it is necessary to perform calculations: “to the door” and/or “to the warehouse”. So it is possible to completely disable the option of delivery by courier or pickup point, even if such an option is available in the recipient’s city. The final set of available options depends on the recipient’s city; pickup points are not available everywhere.
• Dimensions of departure are set rigidly for all shipments. Unfortunately, it is not yet possible to calculate them based on the goods in the order.
• Cost of equipment this is the amount that will be added to the calculation result. It can be fixed (for example, “150” will add 150 rubles) or a percentage (for example, “10%” will add 10 percent). Depending on the settings (the “Base for bundling calculation” setting), the markup percentage can be calculated from order cost excluding delivery costs or from the amount of the order cost and the estimated cost (that according to the tariff) of delivery.
• Rounding the result of calculating the cost of additional delivery to tens of kopecks, to the ruble, to tens of rubles
• Possibility to specify several packaging dimensions depending on the weight of the order
• Calculation of time before dispatch allows you to determine the date when the order will be shipped so that SDEK can more accurately calculate the date when it can issue the shipment. The calculation consists of three settings:
  1. Shipping rescheduling hour will add one more day to the shipment date if the current time (on the server) is greater than the specified hour. For example, if the shipment rescheduling hour is specified as “18,” then 1 more day will be added to the shipment deadline for all orders placed after 18:00.
  2. Delivery time will add the specified number of days to the send date
  3. Days of the week of shipment allows you to specify the days of the week on which orders are transferred to SDEK. If, after previous calculations, a day is obtained on which there is no shipment, so many days will be added to the picking period to ensure shipment on the first available day of the week.
  An example of a calculation when we can send it.
  Settings: Completion period: 1; Transfer hour:18; days of the week: Mon, Tue, Wed, Thu, Fri.
  The order is placed on Thursday, May 10, at 18:32.
  “Transfer hour”: the order was placed after 18, which means we will ship on Friday, May 11
  “Picking time” (1 day), which means we’ll add a day to Friday and we’ll be able to ship on Saturday, May 12
  “Days of the week” (we don’t ship on Saturdays and Sundays), which means we can ship on Monday, May 14th
  To calculate the delivery time, the shipment date of May 14 will be sent to SDEK, to which SDEK will add its delivery date.

We accept suggestions for revision and improvement :) . Wishes and suggestions

Sometimes the name SF Express appears instead of SDEK. This is explained by the fact that SF Express is also a transport company, but in China. And on the territory of the Russian Federation it cooperates with SDEK.

How long does it take for a product ordered on the Aliexpress trading platform?

There are standards according to which cargo is delivered to its final destination within 15-45 days.

It is also possible to use premium delivery. In this case, the goods will reach their destination in 5-10 days. It is worth noting that this service is paid. The operating principle is as follows:

• The client orders the goods and makes payment;
• the seller processes the order and sends the goods to the Aliexpress warehouse;
• directly at the warehouse itself, the company providing transportation services selects the most mobile courier company.

Remember, delivery times by SDEK depend on the administration of the Aliexpress online store.

The cost depends on what type of delivery the customer chose when placing the order.

How to track the delivery of the SDEK service to Aliexpress?

It is possible to track the movements of the parcel only within the walls of the Republic of China. After customs control is passed, a number is assigned on the SDEK invoice for each parcel. It is possible to see the location of the parcel through the transport company’s website. To do this, open the “Track and approve order” section and enter the invoice number in the line. After this, click on the “Track” button, all the necessary information about the cargo will appear on the screen.

Please note that the information contains information only about the movement of the parcel in Russia; the routes of movement of the goods in China will not be displayed.

You can also track your order using your personal account on the Aliexpress website. To do this, go to the “My Orders” section and select the “Check tracking” subsection. Next, up-to-date information about the shipment’s movements will appear on the screen.

In addition, there are specialized trackers that allow you to track parcels (). You can track almost every order, regardless of what services it was sent by.

As an example, you can use the 17Track tracker. Having entered the service, a line immediately appears in which you need to enter the track number. You need to provide additional information about the parcel and click “Track”. An important point is the ability to track the entire path of the parcel, from the warehouse to the point of delivery.

In the outback, parcels are also delivered to SDEK delivery points. All information can be clarified on the company’s website in the “Office Addresses” section. If there are no SDEK warehouses at your place of residence, we recommend making a free call to the organization’s hotline at 8-800-250-04-05.

Place and process of receiving a parcel from the Aliexpress trading platform

On the website of the online store, delivery by SDEK is indicated as free. Regardless of the fact that the service is courier. This is due to the fact that the transport company’s services are inexpensive and the sellers bear the costs of paying for them.

Upon arrival of the goods at the point of delivery and after its registration, an SMS notification will be sent to your mobile phone. Then the courier will call you back to clarify delivery information. You can pick up the parcel yourself; to do this, you need to visit the delivery center.

The transport company SDEK works closely with the Aliexpress trading platform, therefore, delivery of goods occurs in the shortest possible time.
In addition, SDEK is a member of NADT. In turn, NADT performs the function of a non-profit organization and is engaged in development in the field of remote communication on the territory of the Russian Federation.

The company provides a number of additional services, namely:

• it is possible to leave the goods in the warehouse;
• cargo consignments are sorted according to directions;
• invoices are printed;
• managers make calls to recipient numbers to clarify delivery information;
• Delivery is possible both on holidays and on weekends;
• delivery is carried out after 6 pm;
• It is possible to try on goods at home;
• the load is lifted to the desired floor;
• You can order partial delivery of cargo;
• the process of returning goods is possible;
• you can order re-delivery of the cargo;

Today, companies involved in the transportation of goods are very popular. This is explained by simplicity and convenience. By using the services of such organizations, you can save not only time, but also money. Due to constantly growing competition, the bar for service and quality is at a very high level. But, unfortunately, unforeseen situations can occur here too. In order not to darken your mood from lost money and time, we recommend following the rules described below.

Rules for issuing SDEK parcels

After the cargo arrives at the company's branch, you will receive a notification in the form of an SMS message, email or phone call made by an employee of the SDEK call center. A special feature of the company is the presence of delivery points.
Thus, you can pick up the parcel by pick-up; to do this, you need to indicate the address of the office from which it will be most convenient for you to pick up the cargo. It is also possible to order courier delivery, but, of course, you need to pay for it additionally. To do this, go to the company’s official website and go to the “Application for calling a courier” section, then fill out the form and leave a request.

When picking up, you must provide a passport of a citizen of the Russian Federation or a foreign passport. In addition, you can pick up the cargo by presenting other documents: identification card, driver's license, residence permit, military ID. Before you go to the delivery service to receive the cargo, make sure that it has been delivered to the previously specified point. To do this, you need to either wait for a call from a SDEK employee, or call yourself. You can find out the phone number of the desired pick-up point on the company’s website; in the “Office Addresses” section you need to select your city.

You can also track where the package is currently located and change the date, time, address and mode of its delivery. To do this, enter the shipment number in the line located in the upper right corner of the Internet page.

Receipt of cargo by proxy

If the client belongs to the category of individuals, but does not have the opportunity to receive the cargo on his own, you need to draw up an appropriate power of attorney document. It is necessary to attach a copy of the client’s passport to it, this allows you to compare the passport data and personal signature. The person receiving the cargo must provide all of the above documents and a personal passport to a company employee.
If it is not possible to make a photocopy of the principal’s passport, the drawn up power of attorney must be notarized.

If the cargo is registered in the name of a legal entity, then upon receipt you must have with you a power of attorney issued on behalf of the recipient (order of appointment) and the manager’s passport.
A sample power of attorney can be downloaded from the company’s official website.

Delivery type selection widget

SDEK has created a visual interface element with which you can perform the following functions:

Select a city with display of goods delivery points in it; Calculate delivery according to the specified dimensions; Select a point for delivery of goods; Display in detail all information about the point of delivery of goods; Configure the display and connection of an interface element;

Memo to the consignee

After you are notified that the cargo has arrived, you must take the following actions:

• Before receiving, familiarize yourself with the conditions under which the cargo is stored and delivered;
• upon receipt, check whether the product or packaging material is damaged;

If there is damage, you must:

• draw up an act;
• write an official complaint;
• collect the entire package of documents about the cargo;
• send documents to the claims department;