You can return toys within 14 days. Can children's toys be returned to the store?

According to the Law “On the Protection of Consumer Rights”, it is impossible to return a children’s toy of proper quality to the store. However, if, when purchasing a children's product, defective elements are discovered, the store can request an exchange. How to do this correctly? Read in the article.

Law on Consumer Protection

According to the Law, the consumer has the following rights:

• The buyer has the right to return an item of proper quality that he does not like to the store within the first fourteen days (counting starts from the next day after making the purchase), if it does not suit him in shape, dimensions, style, color, size or configuration;
• The buyer has a legal right if she has defective items, i.e. the item turned out to be of inadequate quality;
• An item can be returned or exchanged if it has a warranty period;

In addition, the buyer has the right to write a claim or file a written complaint against the seller who refuses to fulfill one of the three buyer rights listed above.

Is it possible to return a good quality children's toy?

The following toys of good quality cannot be returned to the store:

• Stuffed Toys;
• Inflatable rubber children's toys;

So, for example, if a purchased teddy bear does not have obvious defects (torn parts, holes, worn parts, etc.), then the consumer does not have the right to ask the seller to exchange or return the toy because the child simply did not like it.

However, a toy of good quality can be returned to the store under the following circumstances:

• If no more than two weeks have passed since the date of purchase;
• If the toy has retained its presentation;

Those. the toy is returned to the store in the same form as it was when purchased: in the same packaging, with the same labels, tags, etc.

• If the buyer has a receipt or a receipt that can confirm the fact of the purchase.

Warning

According to the Law “On the Protection of Consumer Rights,” the seller does not have the right to refuse to return goods to a buyer who does not provide a sales receipt. An analogue of a check can be any other document confirming the fact of purchase or the testimony of a person who can act as a witness to the acquisition.

What toys can be returned?

If the purchased toy does not fall into any of the categories described in the previous section and it was found to be defective upon unpacking, then you can request from the store:

• Replace the purchased children's product with an analogue, but of adequate quality;
• Reduce the cost of the purchased toy, taking into account the detected defect;

In this way, you can achieve at least a partial refund of the cost of a defective product, which is especially important if an expensive toy was purchased.

• Eliminate the defect at the expense of the store itself (send it for examination and then for repair);
• Provide the amount necessary to eliminate the identified deficiencies;
• Refund the full cost of the defective toy in exchange for its return;

Thus, toys that are of poor quality are subject to return and exchange.

Return procedure

Returns and exchanges of toys of good quality are possible subject to the following conditions:

• It is necessary to make sure that the toy has no traces of use, in other words, it has completely retained its marketable appearance;
• Find the sales receipt or receipt issued by the seller at the time of purchase. If there is no receipt, then you can invite a person to the store who witnessed the purchase of a children's toy;

Even if there is no witness to the purchase, the store can ask you to check the cash register tape, which stores information about all purchases made.

• Come to the store and present the toy and all documents indicating the reason for the return;

Ideally, if a buyer wants to come to the store and exchange or return a toy, this should be done from the same seller who originally sold the product.

• The seller must ask to fill out the appropriate application, which will indicate the reason for returning the toy of proper or inadequate quality;

The application can be drawn up according to a sample provided by the store staff or in any form. As a rule, you will need to indicate your passport details in the application, so you will need to take your passport with you.

• After this, the buyer (depending on the purpose of the return) will receive a refund / a high-quality analogue will be provided / the toy will be sent for examination;

Deadlines

• If a toy of proper quality is subject to return or exchange, then the money must be returned immediately, or immediately exchanged for a similar product (at a cost) that suits the buyer;
• If a defective toy is subject to return or exchange, the money will be returned only after an examination;

If the product was purchased cashless, then the amount of money can only be returned to a bank card when returning the toy.

If the seller refuses to return

In this case you can:

• Contact the consumer protection service;
• Conduct an examination yourself, and then contact the store again;
• Contact a professional lawyer for advice;
• Submit a claim;

Sample documents

Also, the absence of a receipt is not an absolute reason for refusing to exchange a purchased product - the legislation provides for the possibility of referring to witness testimony instead of presenting documents confirming the purchase. Which children's products can be exchanged and which cannot? Considering the standards and provisions of the government decree discussed above, as well as the consumer protection law, exchanges and returns are prohibited, provided the following children's products are of proper quality:

• Any food products;
• Hygiene items, as well as child care - diapers, bathtubs, potties, equipment for bathing children, etc.;
• Personal hygiene items – soap dishes, toothbrushes, sponges, etc.;
• Children's cosmetics and perfumes of all types, incl.

Can children's toys be returned to the store?

Regardless of the quality of the product, if the rules for the sale of children's products are violated, namely if the buyer was misinformed by the seller, if there is a discrepancy between the actual name of the product and its name on the receipt, or if there was a mistake by the seller, the buyer has the right to demand a return or replacement of the purchased product , or recalculating the cost. Criteria for low-quality children's products and the procedure for returning them to the store If any defects are discovered, the buyer is guaranteed a very wide range of rights to avoid any costs and expenses associated with such a purchase.

Toys that are not subject to exchange or return by law

• demand reimbursement of costs for repairs or replacement of low-quality spare parts;
• completely refuse the purchase and demand a refund of the entire amount paid upon purchase.

Among other things, you can return the toy to the store, even if it is of absolutely high quality, subject to the following necessary conditions:

• no more than 14 days have passed since the date of purchase;
• there is a document available confirming that you actually purchased this product (cash or sales receipt);
• The toy has not been used, the integrity and tightness of the packaging has been preserved.

What toys cannot be returned? As for children's toys, the list of goods that are not subject to exchange or return includes only two items, namely:

• Stuffed Toys;
• inflatable rubber children's toys.

Still, what products for children are subject to return or exchange!?

If you request a refund the next day or later, the refund is made from the general (main) cash register of the store, and to receive money you will need an identification document, preferably a passport. If the purchase was paid for with a plastic bank card, then the only difference in this case will be that the refund is made not in cash, but by bank transfer back to the buyer’s card. At the same time, by contacting the store on the day of purchase, you can simply cancel the transaction at the terminal through which the purchase was made.

If you want to return goods at the market, then prepare a sales receipt, which the seller must issue if his activities do not include the use of a cash register.

Cannot be returned or exchanged

Product name Is the product subject to exchange/return Reason Disposable and reusable diapers, disposable panties, disposable diapers Not subject to return/exchange (applies to hygiene items made from textiles and other materials) clauses 1, 5 of the “List of non-food products of good quality that cannot be returned or exchange for a similar product of a different size, shape, dimension, style, color or configuration" (ed. For this:

1. A statement is drawn up. Its form can be found on the website of the consumer rights protection society or other legal resource. Sometimes the sample is posted in a special section of the online store.
2. After this, the claim along with the goods is sent to the seller.
3. Refunds occur within ten days.

Toys, like any other non-food retail product, are subject to exchange or return.

Items that cannot be returned: which items cannot be exchanged or returned

List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration" (as amended by the Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81) Children's books Not are subject to exchange/return clause 14 of the “List of non-food products of good quality that cannot be returned or exchanged for a similar product of another size, shape, dimension, style, color or configuration” (as amended by Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated 06.02 .2002 N 81) Gifts for newborns Subject to exchange, return within 14 days Law of the Russian Federation “On the Protection of Consumer Rights” (law on consumer rights) dated 02/07/1992 N 2300-1 Breast pumps Not subject to exchange/return p.

Children's toys can be returned to the store or not

In this case, it is necessary to pay attention to the special list of products approved by the government. It includes good quality products that cannot be returned, even if the child does not like them. Only two categories of children's things are mentioned in this list:

• Stuffed Toys;
• rubber inflatable goods.

However, if the soft toy has retained its presentation, and all the stickers and labels are on the packaging, then you can try to negotiate with the seller.

Info

Perhaps he will accommodate the buyer halfway when he is convinced that the goods were really not unpacked. Read whether it is possible to return goods without packaging. And here are the types of liability for violation of consumer rights.

Follow the link for a list of documents confirming the quality of the product.

Is it possible to return children's toys to the store if you don't like them?

Are children's toys subject to return or exchange - the law The Consumer Rights Protection Law stipulates that every person can return what they have purchased in two main cases:

• The product has proper properties, but does not satisfy the buyer with its characteristics;
• The purchased products were found to have manufacturing defects, or the breakdown occurred due to improper storage or transportation.

The law has an exclusion list of goods that cannot be returned unless there are manufacturing defects. Toys are not included in this list. But according to the sales rules, there are still restrictions on returns.

Can children's toys be returned to the store? is it possible to return?

Decrees of the Government of the Russian Federation dated October 20, 1998 No. 1222, dated February 6, 2002 No. 81) Bathrobes (returnable) Towels - sizes from 25x25 to large bath (item 5 of the list, not subject to) Bed linen (sets and individual items) (p .5 of the list, not subject to) Blankets (subject to) Bedspread (subject to) Pillows (subject to) Blankets (subject to, a quilt according to paragraph 5 of the list is not subject to) Tablecloths complete with napkins and as separate items (piece by piece not subject to paragraph 5 of the list ) Scented candles, sachets, diffusers (fragrances) for air (subject to, if unopened and unused) Dishes - individual items and sets (glass, porcelain, metal) (not subject to clause 6 of the list) Furniture - individual items (chairs /chairs/beds/tables/cabinets, etc.

Returning children's goods to the store: what can be returned?

Decrees of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81) Baths, pots and toilet seats Cannot be exchanged/returned clauses 1, 2 of the “List of non-food products of good quality that cannot be returned or exchanged for a similar product of others size, shape, dimension, style, color or configuration" (as amended by Resolutions of the Government of the Russian Federation dated October 20, 1998 N 1222, dated February 6, 2002 N 81) Pillows for newborns, nursing, pregnant women, Children's bedding, blankets, diapers Not subject to exchange /return According to GOST 17037-85, they are included in the “Linen product” series, therefore clause 5 of the “List of non-food products of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration” (ed.

Toys and children's products: returns and exchanges

Animals and plants Non-periodical publications (books, brochures, albums, sheet art publications, calendars, booklets, publications reproduced on technical media)

• children's books;
• books for parents (on child care, developmental techniques, etc.)

Forbidden Which toys can be returned? What toys can be returned? If the purchased toy does not fall into any of the categories described in the previous section and it was found to be defective upon unpacking, then you can request from the store:

• Replace the purchased children's product with an analogue, but of adequate quality;
• Reduce the cost of the purchased toy, taking into account the detected defect;

In this way, you can achieve at least a partial refund of the cost of a defective product, which is especially important if an expensive toy was purchased.

Before returning a toy, you must:

• make sure that it is kept in good condition;
• find a receipt or sales receipt that describes the purchase;
• prepare a personal passport.

After this, you can contact the retail outlet. To return children's toys to stores, you must proceed as follows:

1. Make a personal visit to the retail outlet where the toy was purchased.
2. Contact the salesperson servicing the cash register. If the return occurs on the day of purchase, it is advisable to go to the cashier where the payment was made.

   Otherwise, you should contact the main cash register operator.

3. Express your desire to return the product back.
4. Fill out an application. It can be drawn up in free form or in accordance with the sample point of sale.

In this article we will look at how to return children's goods, whether it is possible to return or exchange a soft toy when purchased in a store or online. You will learn how to return a purchased toy within 14 days, get money for it, or exchange it for another product. For each situation, we attach a claim for return or exchange, which you can download.

Our recommendations are based on the Law “On Protection of Consumer Rights” and information from our lawyers. If you have already tried unsuccessfully to return the goods or want to enlist the support of our lawyers, you will receive free personal consultation our lawyers at the link:

Is it possible to return a soft toy of good quality?

Electronic toys may be classified as technically complex products, making them difficult to return or exchange. But any other children's products can be returned and exchanged without any problems. Let's take a closer look.

You have decided to return a soft toy of proper quality. There are different reasons for returning:

• the child did not like the toy: he did not like the color, shape, characteristics, etc.
• We were in a hurry with the purchase (we found it cheaper or selected another model), changed our minds

Check whether your product is on the list of technically complex devices or on the list of goods of good quality that cannot be returned or exchanged.

If you find a soft toy on one of these lists, then it will be difficult to return or exchange this product, even if you have all the necessary documents and even if no more than 14 days have passed.

Technically complex goods of good quality (without defects) cannot be exchanged or returned within 14 days from the date of purchase, because belong to the group of technically complex household goods for which warranty periods are established (according to Decree of the Government of the Russian Federation No. 55 of January 19, 1998).

Source: http://rospotrebnadzor.ru/

If your product is not on these lists, then you can return to the store within 2 weeks, not counting the day of purchase, and exchange it for another model. And if another product that suits you is not available, the seller is obliged to return your money.

Return of technically complex goods of proper quality

Large stores are often loyal to customers and can exchange goods. Read the return and exchange rules of some Russian hypermarkets, perhaps your case will be considered there.

If a technically complex product has a flaw, read on.

How to return a soft toy with a fault under warranty?

Has it been less than 15 days?

If a fault is detected within the first 15 days from the date of delivery of the goods, then you have the right to return the goods or exchange them for the same or similar ones with a recalculation of the price.

Important: the countdown of the period begins from the moment the goods are received. If you paid for the product and it was delivered to you a week later, then the non-guaranteed return period is calculated from the day of delivery.

The money must be returned to you within 10 days, and a replacement must be provided within 7 days from the date of application (if with quality control, then within 20 days).

Important: if the price of a product has increased since the date of purchase, you have the right to demand compensation for the difference in price.

Has it been more than 15 days?

After this period, you can only count on warranty repairs of the product.

Although, if the repair lasts more than 45 days, or the fault turns out to be unrepairable or recurring, then you have the opportunity to demand a replacement or refund.

You can also demand compensation for losses associated with the sale of a device of inadequate quality to you. For example, compensation for the costs of transporting goods to the place of repair.

Here are a few claims, among which you will find the one that suits you:

Replacement during repair

While you are waiting for the product to be repaired or replaced, you can request a replacement from the seller during this period. You must be provided with a replacement within 3 days.

How to return a soft toy with a fault under warranty

1. if the warranty period has not expired, you should contact the seller (manufacturer, importer) with a written claim, drawn up in two copies, with clearly stated requirements (copies of all necessary documents are attached to the claim, for example, a sales receipt, sales receipt, warranty card, etc. .).
2. the seller accepts the product and replaces it with another, or conducts a quality check (in your presence). Don't forget to get an acceptance certificate from the seller.
3. During the inspection, the seller is interested in establishing that the cause of the problem was your fault, so we recommend that you be present during this inspection (you have this right). The result of the check may be satisfaction of your request for a replacement, or refusal.
4. If you and the seller have a dispute about the causes of the malfunction, the seller is obliged to conduct an independent examination (where you can also be present) at his own expense. If the examination reveals a manufacturing defect, the seller is obliged to replace the product. If, on the contrary, the defect arose during operation, then you will be left with faulty goods and will be required to pay the seller the costs of conducting the examination.
5. If the consumer does not agree with the seller and the results of the examinations, then he has the right to file a claim in court.

If you bought a soft toy online from an online store

Good quality

If the item has not yet been delivered to you, you can already refuse it. After the transfer you can refuse within seven days. If the seller does not attach documents indicating the procedure and terms for returning goods of proper quality, you can refuse the goods within three months from the moment of its transfer.

To return the product, it must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product must be preserved. If there is no such document, then you can refer to other evidence of purchasing the goods from this seller (a screenshot of the online store’s personal account, a purchase notification by email or SMS).

If the product in the online store differs from what was delivered to you, this may also serve as a reason to return it to the seller and receive a refund. In this case, you can download the corresponding claim and present it to the seller: Claim for failure to provide complete and accurate information about a product purchased remotely

In case of refusal of the goods, the seller must return to the consumer the amount of money paid under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.

Please note: returnable any goods, purchased via the Internet, even technically complex ones and goods from the list of non-returnable goods.

Defective goods

If defects are discovered in a product purchased remotely (in an online store), you have the right to:

• replacement with a soft toy of a different brand (model, article) with recalculation of the price;
• reduction in purchase price;
• free repairs or compensation for repairs;
• refund.

If you were delivered a product with violations, such as quantity, assortment, quality, completeness, packaging and (or) packaging of the goods, you can notify the seller about these violations no later than 20 days after receipt.

The seller is obliged to accept the goods, perform a quality check or examination. Based on the results, a decision is made to satisfy your requirements. If you disagree with the results of the examination, you can challenge them in court.

If you bought a soft toy with a defect on credit

If the seller is ready to return money for goods purchased on credit or a loan, then the following rules apply:

You must be returned the amount in the amount of the loan repaid by this time with a refund of the fee for providing the loan, i.e. interest.

In the case of a consumer loan (loan), you must return the amount paid for the goods and reimburse interest and other payments under the loan agreement.

Common problems

The seller refuses to accept the soft toy for warranty repair and sends it to the manufacturer’s service center.

You have the right to file a claim with both the seller and the manufacturer. By sending you to the manufacturer, the seller wants to relieve himself of additional responsibilities.

Upon visual inspection, the seller blames the buyer for the breakdown and refuses to accept the soft toy under warranty.

If you are sure that the malfunction was not your fault, ask for an expert examination.

If you have already tried to return the goods to the store and were refused, ask our lawyer and he will tell you how to act in your situation.

You will also need to indicate the reason for the return. Next, the buyer must be refunded the cost of the toy or offered a high-quality analogue. If we are talking about returning a low-quality product, the item will be sent for examination. If a toy is broken, can I return a broken toy to the store? It is permissible to return the product to the seller throughout the entire warranty period that is established for it. If the buyer does not keep the warranty card, as well as other documents confirming the purchase, this is not a reason for refusal. What if the seller insists that the breakdown was not his fault and refuses to return the client’s money? In this case, an examination will be required. This procedure will allow you to identify manufacturing defects, for example, parts do not fit the grooves, components have begun to fall off.

Can children's toys be returned to the store?

• It is possible to get your money back after this period if the buyer discovers elements of a defect (item of inadequate quality).
• The purchase can be returned within the warranty period.

The law allows a buyer to file a complaint against a seller who refuses to respect any of the above rights. Toys that cannot be returned Unfortunately, there are products for children for which the buyer will not be able to get his money back if there are no complaints about their quality. Is it possible to return a soft toy to the store? The answer to this question is negative.

For example, if the purchased plush bunny has no obvious defects, which include worn parts, holes, and so on, then the seller will refuse to exchange it or accept it back.

Terms and conditions for returning toys to the store

Info

It could be:

• Proper - the toy is functional, meets all technical and sanitary standards, and has no defects.
• Inconsistent with declared and legally established characteristics. This means that the purchase is defective - made poorly or unsuitable for use.

Important: the buyer can always return a low-quality toy, even if it is included in the list of goods not subject to this. This rule is enshrined in law. What toys cannot be returned? According to the law of the Russian Federation, two categories of toys are not subject to exchange or return (even within a period of fourteen days).

This:

• Soft toys, as well as all types of textile children's products equivalent to them (pillows in the form of animals, soft key chains, plush pencil cases, etc.).
• Rubber inflatable toys.

Is it possible to return a toy to the store: law and features

Even if such an action does not produce results, all that remains is to file a lawsuit. Video - What to do if you want to return an item to the store? How to make a claim In order for your appeal to be considered properly, you need to make a correct claim. First, you should familiarize yourself with consumer protection laws or consult with a lawyer.
The claim itself is very simple to make. At the top of the sheet on the right is the name of the seller, address, as well as personal and contact information of the consumer. Next, the title of the document is written in the center of the sheet: “Claim.” The main part follows. Here you need to indicate:

• name and address of the store where the purchase was made;
• date and approximate time of acquisition;
• cost of the toy;
• the presence of a document confirming the purchase;
• reason for return.

Can children's toys be returned to the store? is it possible to return?

• An item can be returned or exchanged if it has a warranty period;

In addition, the buyer has the right to write a claim or file a written complaint against the seller who refuses to fulfill one of the three buyer rights listed above. Is it possible to return a good quality children's toy? The following toys of good quality cannot be returned to the store:

• Stuffed Toys;
• Inflatable rubber children's toys;

So, for example, if a purchased teddy bear does not have obvious defects (torn parts, holes, worn parts, etc.), then the consumer does not have the right to ask the seller to exchange or return the toy because the child simply did not like it.
How to do this correctly? Read in the article. The content of the article:

• Law on Consumer Protection
• Is it possible to return a good quality children's toy?
• What toys can be returned?
• Return procedure
• Deadlines
• If the seller refuses to return

Law on Protection of Consumer Rights According to the Law, the consumer has the following rights:

• The buyer has the right to return an item of proper quality that he does not like to the store within the first fourteen days (counting starts from the next day after making the purchase), if it does not suit him in shape, dimensions, style, color, size or configuration;
• The buyer has the legal right to return or exchange the purchased item if it turns out to have defective elements, i.e.

Returning toys to the store

If the examination proves that the item was initially of poor quality, the buyer will receive full compensation for the costs of its acquisition. When it is concluded that the toy was damaged due to the fault of the consumer, he will have to compensate the seller for all expenses for organizing an expert assessment. If the seller refuses to issue a refund, the buyer is initially obliged to send him a written claim, setting out his requirements.
In the absence of any actions aimed at compensating the loss, the consumer has every right to go to court with a demand to recover the required amount forcibly.

How to return a toy if it is not of proper quality? If you find defects in the toy, then you have the right to return it on the basis of paragraph 1 of Article 18 of the Law on the Protection of Consumer Rights. In this case, you come to the seller, explain the situation to him and demand that he accept the goods back and return your money. You also have the right to demand the exchange of goods of inadequate quality for goods of the same brand and model or for a similar product with recalculation of the purchase price up or down.
You either pay the seller extra for the difference in money during the exchange, or he pays you extra. But let’s return to returning the goods, usually if the seller is quite adequate, then the return occurs either immediately or within 10 days.

Is it possible to return children's toys to the store if you don't like them?

First, you need to make demands verbally. The ideal option is when the consumer makes a return or exchange from the same retailer from whom the toy was purchased. This will make it easier for the consumer to prove that he is right. In any case, the seller is obliged to pick up the goods and ask the buyer to fill out an appropriate statement, which indicates the reason for the client’s dissatisfaction, the condition of the toy - whether it meets quality standards or not. This document can be written according to the example provided by the administration of the shopping center.

Attention

If there is no such form, the text is compiled in any form. The consumer must take with him a document confirming the identity of the citizen, since the application must indicate passport data. A sample application for returning a defective product to a store can be downloaded here.

Is it possible to return a toy to the store?

Suppose that a child was given a new doll or car, but he did not like this thing at all. Or a purchase made on impulse turns out to be unsatisfactory upon closer inspection. Is it possible to return a toy to the store? What does the law say about this? The answer to these questions is contained in the article.

Letter of the law Is it possible to return a toy to the store that the child did not like or turned out to be of poor quality? The law gives buyers the following rights.

• An item for which there are no complaints about the quality can be returned to the store if 14 days have not yet expired from the date of purchase. The report is kept from the next day after the purchase of the goods. The item can be returned if the buyer is not satisfied with the packaging, shape, color, style, or dimensions.

Is it possible to return a toy without a receipt?

When buying children's toys, a situation very often arises that the child does not like the new acquisition, or two identical toys were bought and given as a gift for a holiday and the second one is simply not needed. Or, due to other reasons, it becomes necessary to return the toy to the seller. However, not all stores agree to accept the product back or exchange the toy for another with an additional payment or partial refund.
Accordingly, the buyer has a lot of questions: Are children's toys subject to return? Is it possible to challenge the actions of a seller who refuses to accept goods? How to properly process a return, and what documents are needed for this? Moreover, these questions become relevant when an expensive toy is purchased, for example, a radio-controlled car or helicopter, a children’s motorcycle, a talking doll, etc.

Is it possible to return a toy of poor quality?

These are, first of all, goods intended for swimming and bathing - children's mattresses for the beach, circles, armbands, etc. You cannot return any purchases (including those not included in the specified list) if at least one condition is violated: term, presentation and presentation of proof of purchase. In addition, if the item was damaged intentionally or after purchase, it will not be possible to return it. Procedure for returning By law, returning toys to the store is carried out in the following sequence:

1. The buyer contacts the place where the item was purchased.
2. After that, he provides the seller with the purchased goods and a cash receipt.
3. An employee checks the item for safety of packaging and finds out the reasons for the return.
4. If all conditions are met, the acquiring party is asked to fill out an application in the prescribed form.